The customer service was excellent. The lady that was in the office, Jenny was amazing and went above and beyond her duties to insure a pleasant experience. I will definitely use this UHaul location in the future.
YOLANDA SCHOR-HASKIN
Customer Reviews for Sheridan Village Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Waiting for a response from management. The last time I we rented a van from this U-Haul location it was dirty. When I brought it to U-Haul attention. They advised the truck was clean. When I advised the guy that works here that U-Haul said van was clean he blatantly said no it was not clean because he didn't clean it. When I reserved this one the same guy at the place called me and advised they close at 4::30. I asked him to please provide a clean vehicle. The vehicle was dirty. My mom did not want her stuff in that dirty vehicle.
Karen MooreI was overcharged for gas and when I called they said it would be corrected and it never was corrected.
Ramona AndersonIt was a quick process, I did it through the mobile app, picking up & dropping off, was perfect
Edwin Lopezchange steering wheel and driver window
HENRY GAMEZ GONZALEZGreat friendly service
Tamara AzamarThe van was dirty inside and out it even had roaches.
Johanna GomezTruck was old and beat. Steering wheel was worn through. Drivers side wiper was completely broken which made driving through a rainstorm especially scary. Only reason, and truly the only reason I would consider recommending this branch was that the woman who works there was genuinely nice.
Kai XingI ordered a dozen blankets/pads. The truck only had 5. I was charged for the use of a dolly, which I did not use. There were two dollies in the truck wasting space, which I did not order. I was charged a fuel surcharge when I returned the truck with more fuel than was in the truck when I departed.
Brandon GonzalezMaintain your staff
ANDREW JACKSONPretty smooth operation and friendly helpful staff
Denise Gomezexcelente servicio atento muy profesionales
Obilio Cardozo CastilloThe woman at the counter was excellent. Friendly, courteous.
Donald OrrNothing, customer service at this location was outstanding.
Robert OutlerStaff was awesome and very helpful. Clean truck and made my move an easy process.
Keichauna SmithMy experience was fantastic and smooth. The gentle was very nice, respectful, helpful and professional. He did not take long at all. My van was ready to go. When I returned the van, he made sure everything was okay and he only charge me for what I had requested and used. Before he charge my card, he showed me what I was paying for before I left the faculty. I highly recommend you use this location, it was very clean and inviting. I will definitely be back again.
Diane BurgessFirst time dealing on line was easy process
Simon acevedoNothing lady was amazing
STEVE WILLIAMSThe lady that helped me was extremely friendly and knowledgeable. She was great and would recommend her for a recognition and a raise in pay.
NELSON BARKEROur experience at Sheridan Village Self Storage with Jenny the Manager was exceptional. She greeted us with a huge smile. She is kind, and so very helpful. She took her time to help us and we didn't feel rushed. I walked out telling my husband " I like her " and we will return there any time we need to rent another UHAUL!! SHE DESERVES A RAISE!
Samuel CintronJennifer was great, she got me a truck, with U-Haul is a difficult tast in Florida
Nan DaltonExcellent customer service, the young lady who was there today went above and beyond to accommodate us and keeps everything very clean, excellent location, made moving day better
Janet GarciaGreat staff as the process quick and easy!
David HolmesJenny was warm and welcoming. Explained the whole process and made the renting experience feel easy and convenient.
PETER ROSEJennifer was awesome and the Best!!! I will highly recommend this location to everyone that I know.
David HolmesThe furniture cart I reserved and paid for wasn't in the truck. Apparently they don't carry it at this location (she was nice and gave me a dolly instead - but I had to load it, etc by myself). The truck blew hot air! I'm sorry but we live in south Florida. When it's 85 out and you're sweaty from moving each trip to the storage unit; you want cold air. With manual windows; it was impossible to get to the passenger side of the truck. It was sooo hot!
Jennifer MoralesExcellent service very professional and friendly
Fernando daCostaThe manager made some deragatory comments about me on the phone when he doe not even know or understand what happened. I made the reservation on the phone and my wallet was not with me so I put the card that was available at the time. when I got there I wanted to change the card to pay, when the representative told him that he said to her that this person is a red flag because of that.And he continued to talk about me without even being there to understand what went down.
Wyler JasonJenny was exceptional to work with. Really appreciated all her help. Rental location professional, clean, very welcoming. Would have given a higher rating overall but collision damage waiver of $40 over a 24 hour period (picked it up 4pm one day, brought it back 4pm the next) is a total ripoff. Understand the profitability of selling this upcharge and grudgingly accept the $20 per day but to charge it twice in 24 hours is really absurd. Big detractor in UHaul rentals and will think about alternatives in the future as a result.
Jack MannixThe location was fine. The process of picking up the truck using the app is cumbersome. Asking for the alternative identity confirmation while in a parking lot doesn't make sense. No one has their passport, lease agreement, or possibly someone to call that early / late in the day without notice. The renter should be made aware of this requirement before heading out to pick up the truck so they can be prepared. This added 30 minutes to my pickup that was supposed to be fast and convenient.
RAMON PALOMINOGreat service
Johnathan SilviaI believe my turn in of the vehicle was handled very well. On October 10, 2022 at around 11:00 am, I physically turned In the keys to the van to a Hydie and she did not even inspect the van. I then receive an invoice around 5:00 pm charging me $168,4 was an accident to the bumper. I did not have an accident in that van. I have been trying to contact the office but I keep getting voice message which I left 3 messages and still no return phone call about my rebuttal. I believe this is bad business and it leads me to assume this has happened before. I have requested photos of the damage, but have gotten that either. I am still waiting on a response. I am hoping through survey I can get one.
EDWARD BRADFORDCustomer service was top notch. Heidi, the manager, was very professional and very knowledgeable. I had an smooth, excellent experience.
Cecilia ValenciaI received a tank less than full, I left the tank full when I submitted a dispute I was told I'd be contacted by a representative and I still have not been contacted. User before me did not follow the rules and left a less then empty tank and I follow the rules and am stuck with a higher gas bill. This is BS.
Glenn HunterExcellent customer service given by Lazaro.
Angel NavedaLaz provided an excellent service
JEAN CAtlo TORRES RIVERAEverything went smoothly
Shanta JacquesNothing staff was very helpful the van was clean seem less Experience
Laura GrahamNothing at this time. Service is always quick and great.
ShariLei JonesMobile system is not so quick and simple. Would rather do a person to person pick up.
Aland ClarkLaz was very professional, he got the check out very fast. Merci.
Peter KontilMichelle was a complete pleasure to work with. She is efficient, professional, attentive, and kind. It is clearly her goal to ensure the customer is satisfied with every aspect of the transaction!
Cassandra HartmanEasy access and the attendant that help me was fantastic. Truck was clean and well maintained. It did have a warning light on that said it was ready for it's next service.
Wayne RodriguezPlace was neat and clean, plenty of space in the back to leave your car. And the representative (sorry forgot the name) is very friendly and professional.
Avijit SAHMichelle and Lozano are consummate professionals and are the customer service excellence we all seek!
victor petroneThey lied about the mileage. I did not drive 40 miles. I demand a refund.
Matthew SandersI was given a discount because the gas tank was less then quarter tank. I returned it with a bit more then I received it but i have 2 separate charges one being nearly $100. Absolute scam
JOHN SANCHEZThis is definitely my preferred location. Thanks to Michelle and the Team.
Ricardo BaqueroNothing at the moment
Paul LoweExcellent company and services.
ZUANIA VELEZThe only issue was that the tire service required light/message was on when I picked up the rental.
Bethany LangstonLorenzo made the check-in seamless and helped save us some money too. I kept asking questions and he kept saying, "Don't worry, I'll take care of it." Will definitely use this location again. Thank you Lorenzo!!!
Phillip GornailYour employee that runs that location is a breathe of fresh air she is very friendly very unique in today's world. This county needs mire people like her
Andy PennellGreat customer service, super quick and great vehicles
JoseAndres BolanosCruzI call to get my refuel charges removed as I had pictures of the before and after plus receipt for the gas I put and I was treated poorly and told i should call a number to complain... I have been calling the number and no one has answer. I will NEVER recommend this location.
MARIO VILLANItruck is a little old, but works.
Patricio BracamonteLazaro and Michelle were super friendly, efficient, and knowledgeable. Overall a great experience!
ROBERT MARTINEZAlways get good service at this location!
CARL DURHAM