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FRANK K
Customer Reviews for Sheridan Village Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Customer service goes a long way. Thank you J.
Gunder KThe customer service was excellent. The lady that was in the office, Jenny was amazing and went above and beyond her duties to insure a pleasant experience. I will definitely use this UHaul location in the future.
YOLANDA SWaiting for a response from management. The last time I we rented a van from this U-Haul location it was dirty. When I brought it to U-Haul attention. They advised the truck was clean. When I advised the guy that works here that U-Haul said van was clean he blatantly said no it was not clean because he didn't clean it. When I reserved this one the same guy at the place called me and advised they close at 4::30. I asked him to please provide a clean vehicle. The vehicle was dirty. My mom did not want her stuff in that dirty vehicle.
Karen MI was overcharged for gas and when I called they said it would be corrected and it never was corrected.
Ramona AIt was a quick process, I did it through the mobile app, picking up & dropping off, was perfect
Edwin Lchange steering wheel and driver window
HENRY GGreat friendly service
Tamara AThe van was dirty inside and out it even had roaches.
Johanna GTruck was old and beat. Steering wheel was worn through. Drivers side wiper was completely broken which made driving through a rainstorm especially scary. Only reason, and truly the only reason I would consider recommending this branch was that the woman who works there was genuinely nice.
Kai XI ordered a dozen blankets/pads. The truck only had 5. I was charged for the use of a dolly, which I did not use. There were two dollies in the truck wasting space, which I did not order. I was charged a fuel surcharge when I returned the truck with more fuel than was in the truck when I departed.
Brandon GMaintain your staff
ANDREW JPretty smooth operation and friendly helpful staff
Denise Gexcelente servicio atento muy profesionales
Obilio CThe woman at the counter was excellent. Friendly, courteous.
Donald ONothing, customer service at this location was outstanding.
Robert OStaff was awesome and very helpful. Clean truck and made my move an easy process.
Keichauna SMy experience was fantastic and smooth. The gentle was very nice, respectful, helpful and professional. He did not take long at all. My van was ready to go. When I returned the van, he made sure everything was okay and he only charge me for what I had requested and used. Before he charge my card, he showed me what I was paying for before I left the faculty. I highly recommend you use this location, it was very clean and inviting. I will definitely be back again.
Diane BFirst time dealing on line was easy process
Simon aNothing lady was amazing
STEVE WThe lady that helped me was extremely friendly and knowledgeable. She was great and would recommend her for a recognition and a raise in pay.
NELSON BOur experience at Sheridan Village Self Storage with Jenny the Manager was exceptional. She greeted us with a huge smile. She is kind, and so very helpful. She took her time to help us and we didn't feel rushed. I walked out telling my husband " I like her " and we will return there any time we need to rent another UHAUL!! SHE DESERVES A RAISE!
Samuel CJennifer was great, she got me a truck, with U-Haul is a difficult tast in Florida
Nan DExcellent customer service, the young lady who was there today went above and beyond to accommodate us and keeps everything very clean, excellent location, made moving day better
Janet GGreat staff as the process quick and easy!
David HJenny was warm and welcoming. Explained the whole process and made the renting experience feel easy and convenient.
PETER RJennifer was awesome and the Best!!! I will highly recommend this location to everyone that I know.
David HThe furniture cart I reserved and paid for wasn't in the truck. Apparently they don't carry it at this location (she was nice and gave me a dolly instead - but I had to load it, etc by myself). The truck blew hot air! I'm sorry but we live in south Florida. When it's 85 out and you're sweaty from moving each trip to the storage unit; you want cold air. With manual windows; it was impossible to get to the passenger side of the truck. It was sooo hot!
Jennifer MExcellent service very professional and friendly
Fernando dThe manager made some deragatory comments about me on the phone when he doe not even know or understand what happened. I made the reservation on the phone and my wallet was not with me so I put the card that was available at the time. when I got there I wanted to change the card to pay, when the representative told him that he said to her that this person is a red flag because of that.And he continued to talk about me without even being there to understand what went down.
Wyler JJenny was exceptional to work with. Really appreciated all her help. Rental location professional, clean, very welcoming. Would have given a higher rating overall but collision damage waiver of $40 over a 24 hour period (picked it up 4pm one day, brought it back 4pm the next) is a total ripoff. Understand the profitability of selling this upcharge and grudgingly accept the $20 per day but to charge it twice in 24 hours is really absurd. Big detractor in UHaul rentals and will think about alternatives in the future as a result.
Jack MThe location was fine. The process of picking up the truck using the app is cumbersome. Asking for the alternative identity confirmation while in a parking lot doesn't make sense. No one has their passport, lease agreement, or possibly someone to call that early / late in the day without notice. The renter should be made aware of this requirement before heading out to pick up the truck so they can be prepared. This added 30 minutes to my pickup that was supposed to be fast and convenient.
RAMON PGreat service
Johnathan SI believe my turn in of the vehicle was handled very well. On October 10, 2022 at around 11:00 am, I physically turned In the keys to the van to a Hydie and she did not even inspect the van. I then receive an invoice around 5:00 pm charging me $168,4 was an accident to the bumper. I did not have an accident in that van. I have been trying to contact the office but I keep getting voice message which I left 3 messages and still no return phone call about my rebuttal. I believe this is bad business and it leads me to assume this has happened before. I have requested photos of the damage, but have gotten that either. I am still waiting on a response. I am hoping through survey I can get one.
EDWARD BCustomer service was top notch. Heidi, the manager, was very professional and very knowledgeable. I had an smooth, excellent experience.
Cecilia VI received a tank less than full, I left the tank full when I submitted a dispute I was told I'd be contacted by a representative and I still have not been contacted. User before me did not follow the rules and left a less then empty tank and I follow the rules and am stuck with a higher gas bill. This is BS.
Glenn HExcellent customer service given by Lazaro.
Angel NLaz provided an excellent service
JEAN CEverything went smoothly
Shanta JNothing staff was very helpful the van was clean seem less Experience
Laura GNothing at this time. Service is always quick and great.
ShariLei JMobile system is not so quick and simple. Would rather do a person to person pick up.
Aland CLaz was very professional, he got the check out very fast. Merci.
Peter KMichelle was a complete pleasure to work with. She is efficient, professional, attentive, and kind. It is clearly her goal to ensure the customer is satisfied with every aspect of the transaction!
Cassandra HEasy access and the attendant that help me was fantastic. Truck was clean and well maintained. It did have a warning light on that said it was ready for it's next service.
Wayne RPlace was neat and clean, plenty of space in the back to leave your car. And the representative (sorry forgot the name) is very friendly and professional.
Avijit SMichelle and Lozano are consummate professionals and are the customer service excellence we all seek!
victor pThey lied about the mileage. I did not drive 40 miles. I demand a refund.
Matthew SI was given a discount because the gas tank was less then quarter tank. I returned it with a bit more then I received it but i have 2 separate charges one being nearly $100. Absolute scam
JOHN SThis is definitely my preferred location. Thanks to Michelle and the Team.
Ricardo BNothing at the moment
Paul LExcellent company and services.
ZUANIA VThe only issue was that the tire service required light/message was on when I picked up the rental.
Bethany LLorenzo made the check-in seamless and helped save us some money too. I kept asking questions and he kept saying, "Don't worry, I'll take care of it." Will definitely use this location again. Thank you Lorenzo!!!
Phillip GYour employee that runs that location is a breathe of fresh air she is very friendly very unique in today's world. This county needs mire people like her
Andy PGreat customer service, super quick and great vehicles
JoseAndres BI call to get my refuel charges removed as I had pictures of the before and after plus receipt for the gas I put and I was treated poorly and told i should call a number to complain... I have been calling the number and no one has answer. I will NEVER recommend this location.
MARIO Vtruck is a little old, but works.
Patricio BLazaro and Michelle were super friendly, efficient, and knowledgeable. Overall a great experience!
ROBERT MAlways get good service at this location!
CARL D