Customer Reviews for Shields Express Mart
(Concessionnaire U-Haul dans le voisinage)

188 évaluations

1104 W Shields Av   Fresno, CA 93705

(559) 549-9368

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 9h pm

Services dans cet établissement :

Pour nous contacter

(559) 549-9368

1104 W Shields Av
Fresno, CA 93705

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 9h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

everything is in good condition ,, fast to rent them and the price very good ,, thanks, I will rent in that place again ,,,

Jose R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dustin G. 
Évaluation :
4

THE GUY IS A VERI Y GOODPERSON THIS IS GOOD WORKER UHAUL

Miguel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfredo Z. 
Évaluation :
5

Sam has great customer service and explained in details...thanks again

Jose P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ray D. 
Évaluation :
1

The person in charge of the place was rude and not very helpful and one of the lights was out and they already know about it and didn't get it fixed before we got there to pick up we had to do it ourselves.

Jessica M. 
Évaluation :
5

I thought the transaction went very smooth Fair and this place of business was very informative efficient and helpful to my needs I will use them again in the near future

Michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bhupinderpal S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JUAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
5

Nothing. The store owner sam was respectful and an all around good guy. I would recommend everyone to go to his location for a u-haul.

Anthony T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cecil D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanpreet S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bhupinderpal S. 
Évaluation :
5

Rental person was friendly, professional and considerate. Explained all charges and rules. Would use this location again. Merci.

marcus S. 
Évaluation :
5

The representative who helped me was really good. He really made me feel comfortable and had everything ready for me. This was my first time renting a Uhaul and I was nervous to drive it. He gave me some useful advice and it definitely helped to calm my nerves. He made a difference to my whole experience!

Nancy C. 
Évaluation :
3

Although not in the best area, it was perfectly located for our needs with this move. They were very thorough, explaining everything on the contract along with the costs, mileage, etc. When we brought the truck back, the transaction was fast and efficient. Very polite and professional! Definitely recommend them for your Uhaul needs.

Russel P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harmandeep S. 
Évaluation :
1

Unable to view receipts, details. This should have been billed at 77 $not 97 $. Please send me receipts that I can read.

Frank S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corrina G. 
Évaluation :
5

Friendly place

Daniel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deshe B. 
Évaluation :
4

I'm new to this area so the location was a little scary for me. The pay phone outside was destroyed and the neighborhood was unfamiliar to me. But the store owner was nice and polite and welcoming. He was professional and respectful. The store was clean - even smelled clean and it was well organized. I had no problems getting the truck or returning it. Easy process both ways.

Gail R. 
Évaluation :
1

First of all I wanted a reservation at the Blythe location in Fresno which is a good location to rent from. Then I was called and told I would pickup at The Parkway location, they cancelled due to a family emergency. Then I was sent to this location and I didn't like it at all. There's a lot to mention. If you check my History I go to the Bullard and Blackstone location more than any. The Equipment was Great Brand New even. It was the guy at the counter. SMH!

Marc H. 
Évaluation :
1

Not manipulate your customers so they end up spending twice the amount of money expected due to your errors.

Michael M. 
Évaluation :
2

Dirty, shady location. Truck was in disgusting condition with a sticky dashboard/cup holder area. The shop opened up 15 minutes late and it was an irritating experience.

Darryl B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

debra F. 
Évaluation :
3

Because I would recommend a bigger sign that showed where it was located.

marcia C. 
Évaluation :
3

Make sure equipment is swept out

Felix V. 
Évaluation :
4

California should be sued for making your Corporation pay higher taxes on a one way from California to any other state! This is ludacris! However, UHAL was great! Merci.

Anthony K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Justine L. 
Évaluation :
1

Better location , better cashier , cashier pulled a gun out on a customer while we were tryin to rent

Chastidy S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leah M. 
Évaluation :
5

Friendly and helpful. Thanks, U-Haul!

Peter M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Denise G. 
Évaluation :
5

Great representative

Steven M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jairo D. 
Évaluation :
3

I have no comments to make about the store itself, but the whole rental process was a mess. Reserved a one-way cargo trailer 10 days before I wanted it intending to drive it from Fresno to Huntington Beach. Two days before the pickup date, i was called and informed that one wouldn't be available and that I would have a truck for the same price of 63 $plus the original 25 $insurance fee plus an additional 100 mile for my troubles. Then I was called back and told that I would have to go to a different location to get it. Had I known that I would have to pick up the extra cost of gas for a second vehicle and that reservations really mean nothing and U-Haul doesn't guarantee and reservations, I would have gone with another vendor. I will not deal with U-Haul again. That being said, the young man at the vendor location I was sent to in Fresno was very nice and accommodating, apologizing for the poor shape of the truck. I was given the truck for the original price of 63 $but now U-Haul wanted 42 $for the same insurance. Be advised the the front tires of the truck did not have enough tread to be legal or safe. Apparently U-Haul only cares about their bottom line. Shame on U-Haul. Safety should be a major concern. Be advised that when I returned the vehicle and pointed out the tire condition to the Beach Blvd location, the vehicle was pulled from service.

Jana M. 
Évaluation :
4

same as pickup location

Darlene M. 
Évaluation :
5

The staff in incredibly friendly and helpful!

Rodney T. 
Évaluation :
5

The associate was very helpful . The windshield was dirty, the washer fluid about gone and the wipers may need to be replaced.

Steven T. 
Évaluation :
3

I got upset because U-Haul had change the location to pick up I was chosen. I have to drive 10 miles more. The neighborhood of this store is so dangerous. The guy in the store was holding a gun because he saw something in outside when he was doing the check in for the pick up. I hope I neve need to go that place any more.

Augusto A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

luisa L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernie Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roxanna L. 
Évaluation :
1

I didn't receive the dolly I requested. I had to return to the pick up location to get it. I arranged, by Uhaul chat, to keep the truck longer, but the pick up location called me everyday to inquire about the truck. So there's a disconnect between Uhaul chat and the location. They accused me of not sweeping the truck, when there were clearly broom marks. They said I failed to fill up the truck. It was my worst ever Uhaul experience.

Elaine M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brittany H. 
Évaluation :
3

Expediting the check-in process, or allowing me to do some steps before I was at the pickup site. After completing all the prompts while waiting in an outdoor parking lot in 102 deg. heat, it took a significant amount of time for everything to go through and for me to get access to the key. If I were a more susceptible member of the population, I would have been worried about the time spent out in the heat.

Katie K. 
Évaluation :
2

Dedicate one person to run the U-Haul rental department.

Joseph P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jonathan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry T. 
Évaluation :
1

I've driven many uhauls with very pleasant experiences. This unit was FILTHY. Someone smoked and ashed in the shelf by the cup holders! The smell was making me sick so I had to clean that part up. There were sticky spills all over he cup holder area along with crumbs, dust on absolutely everything, the windshield was dirty to the point of it being a safety hazard and under the seats were filled with crumbs, dirt, and more ash. It was extreme.... I have pictures as well if at any point you'd like to see them.

Celina C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jose S. 
Évaluation :
1

Very unprofessional

Jose S. 
Évaluation :
1

Fire the whole staff find new workers. It's ghetto here and they do not speak good English.

christine W. 
Évaluation :
5

Just make sure the padlock is off the truck when it's being picked up. That took a chunk of my moving time trying to get it cleared up. Also make sure accessories are ready and in the truck if they're ordered. I ordered a dolly and there wasn't one. Otherwise great experience.

Alexandria P. 
Évaluation :
2

I would have them be more specific on drop off. They said Dan's in tulare was a drop off location but I ended up having to go to visalia off mineral king. It was another city away, more gas to replace, more miles i had to use up. I had to refer to my uhaul email for drop off location.

Raquel R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

maryann C. 
Évaluation :
5

Fast. Courteous. Friendly. Very nice experience.

Paul T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ashley N. 
Évaluation :
1

Please read above comments. The drop off was completely unacceptable.

Sarah H. 
Évaluation :
2

Clerk needs training on how to attach chains and straps correctly for safe transport.

Daniel K. 
Évaluation :
5

The service here was amazing! They were willing to open an hour early for me to accommodate my pickup, and we're also able to provide me an extension to my contract when the closing of our home was delayed. The equipment was in great shape, and everything was clean and in good order.

Marion S. 
Évaluation :
5

Very easy and the man was very nice

Adrienne N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stephnie B. 
Évaluation :
5

The gentleman was very nice and helpful

Felix R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

virginia C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RACHEL P. 
Évaluation :
5

I am a repeat customer, Great customer service and fast service.

MESHA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert T. 
Évaluation :
5

Great customer service in and out quick. I highly recommend this location for your Uhaul needs.

Jose P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

michaelallen M. 
Évaluation :
5

Very professional and very courteous and polite.

SHARRON H. 
Évaluation :
5

This place is very wonder and quick you can go and took trck with in 5 minutes

jaskaran S. 
Évaluation :
5

The store clerk were very nice.

STANLEY W. 
Évaluation :
5

Very good location and customer service was great ????

Carlin D. 
Évaluation :
3

Was unhappy with the vendor? He asked me to sweep truck out. When the truck Did not need sweeping or be charged 25 $

Vernita M. 
Évaluation :
5

Nothing everything was good.very good service . excellent environment thanks for the service

Garry G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cora M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonitha M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

SIMRANJIT K. 
Évaluation :
2

at least this place beats those corporate centers which are run by total fools. Uhual is the only act in town. So we as renters have to deal with the lowlife that rent the stuff. I endure the folks at the store nearby, I NEVER will work wth one of those corporate Uhual centers. Time and time again, those centers are run by idiots, retards or just plaino jerks. Ukiah, Cal was the latest. I tried to buy propane, the punk who runs that place should be in a mental hospital.

Mark J. 
Évaluation :
5

Opens late on weekend, very convenient! Excellent service à la clientèle. Easy and fast.

Livier F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jake O. 
Évaluation :
5

Nothing very satisfied with customer service and the cleanliness of the trucks

Jonathan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gurpreet J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cristal P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eurasia P. 
Évaluation :
5

Thanks for the rental

Melissa G. 
Évaluation :
4

Good customer service

Toni W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sarah S. 
Évaluation :
5

Customer service was excellent and would refer to all friends and family

vira R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nathaniel D. 
Évaluation :
1

I was over charged on this totally unfair !!' Never again will I rent this

ITSAEL JR N. 
Non reviews have been submitted for this location.

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