Évaluations des clients Shields Express Mart

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Shields Express Mart

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Anthony K.
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California should be sued for making your Corporation pay higher taxes on a one way from California to any other state! This is ludacris! However, UHAL was great! Thank you!

Justine L.
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Le client n'a pas laissé de commentaire.

Chastidy S.
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Better location , better cashier , cashier pulled a gun out on a customer while we were tryin to rent

Leah M.
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Le client n'a pas laissé de commentaire.

Peter M.
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Friendly and helpful. Thanks, U-Haul!

Denise G.
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Le client n'a pas laissé de commentaire.

Steven M.
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Great representative

jairo D.
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Le client n'a pas laissé de commentaire.

Jana M.
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I have no comments to make about the store itself, but the whole rental process was a mess. Reserved a one-way cargo trailer 10 days before I wanted it intending to drive it from Fresno to Huntington Beach. Two days before the pickup date, i was called and informed that one wouldn't be available and that I would have a truck for the same price of $63 plus the original $25 insurance fee plus an additional 100 mile for my troubles. Then I was called back and told that I would have to go to a different location to get it. Had I known that I would have to pick up the extra cost of gas for a second vehicle and that reservations really mean nothing and U-Haul doesn't guarantee and reservations, I would have gone with another vendor. I will not deal with U-Haul again. That being said, the young man at the vendor location I was sent to in Fresno was very nice and accommodating, apologizing for the poor shape of the truck. I was given the truck for the original price of $63, but now U-Haul wanted $42 for the same insurance. Be advised the the front tires of the truck did not have enough tread to be legal or safe. Apparently U-Haul only cares about their bottom line. Shame on U-Haul. Safety should be a major concern. Be advised that when I returned the vehicle and pointed out the tire condition to the Beach Blvd location, the vehicle was pulled from service.

Darlene M.
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same as pickup location

Rodney T.
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The staff in incredibly friendly and helpful!

Steven T.
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The associate was very helpful . The windshield was dirty, the washer fluid about gone and the wipers may need to be replaced.

Augusto A.
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I got upset because U-Haul had change the location to pick up I was chosen. I have to drive 10 miles more. The neighborhood of this store is so dangerous. The guy in the store was holding a gun because he saw something in outside when he was doing the check in for the pick up. I hope I neve need to go that place any more.

luisa L.
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Le client n'a pas laissé de commentaire.

Bernie Z.
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Le client n'a pas laissé de commentaire.

john L.
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Le client n'a pas laissé de commentaire.

Roxanna L.
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Le client n'a pas laissé de commentaire.

Elaine M.
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I didn't receive the dolly I requested. I had to return to the pick up location to get it. I arranged, by Uhaul chat, to keep the truck longer, but the pick up location called me everyday to inquire about the truck. So there's a disconnect between Uhaul chat and the location. They accused me of not sweeping the truck, when there were clearly broom marks. They said I failed to fill up the truck. It was my worst ever Uhaul experience.

brittany H.
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Le client n'a pas laissé de commentaire.

Katie K.
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Expediting the check-in process, or allowing me to do some steps before I was at the pickup site. After completing all the prompts while waiting in an outdoor parking lot in 102 deg. heat, it took a significant amount of time for everything to go through and for me to get access to the key. If I were a more susceptible member of the population, I would have been worried about the time spent out in the heat.

Joseph P.
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Dedicate one person to run the U-Haul rental department.

Jonathan W.
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Le client n'a pas laissé de commentaire.

Linda B.
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Le client n'a pas laissé de commentaire.

Larry T.
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Le client n'a pas laissé de commentaire.

Celina C.
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I've driven many uhauls with very pleasant experiences. This unit was FILTHY. Someone smoked and ashed in the shelf by the cup holders! The smell was making me sick so I had to clean that part up. There were sticky spills all over he cup holder area along with crumbs, dust on absolutely everything, the windshield was dirty to the point of it being a safety hazard and under the seats were filled with crumbs, dirt, and more ash. It was extreme.... I have pictures as well if at any point you'd like to see them.

Jose S.
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Le client n'a pas laissé de commentaire.

Jose S.
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Very unprofessional

christine W.
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Fire the whole staff find new workers. It's ghetto here and they do not speak good English.

Alexandria P.
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Just make sure the padlock is off the truck when it's being picked up. That took a chunk of my moving time trying to get it cleared up. Also make sure accessories are ready and in the truck if they're ordered. I ordered a dolly and there wasn't one. Otherwise great experience.

Raquel R.
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I would have them be more specific on drop off. They said Dan's in tulare was a drop off location but I ended up having to go to visalia off mineral king. It was another city away, more gas to replace, more miles i had to use up. I had to refer to my uhaul email for drop off location.

Robert J.
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Le client n'a pas laissé de commentaire.

maryann C.
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Le client n'a pas laissé de commentaire.

Paul T.
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Fast. Courteous. Friendly. Very nice experience.

Ashley N.
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Le client n'a pas laissé de commentaire.

Sarah H.
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Please read above comments. The drop off was completely unacceptable.

Daniel K.
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Clerk needs training on how to attach chains and straps correctly for safe transport.

Marion S.
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The service here was amazing! They were willing to open an hour early for me to accommodate my pickup, and we're also able to provide me an extension to my contract when the closing of our home was delayed. The equipment was in great shape, and everything was clean and in good order.

Adrienne N.
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Very easy and the man was very nice

stephnie B.
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Le client n'a pas laissé de commentaire.

Felix R.
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The gentleman was very nice and helpful

virginia C.
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Le client n'a pas laissé de commentaire.

RACHEL P.
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Le client n'a pas laissé de commentaire.

MESHA S.
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I am a repeat customer, Great customer service and fast service.

Robert T.
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Le client n'a pas laissé de commentaire.

Jose P.
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Great customer service in and out quick. I highly recommend this location for your Uhaul needs.

michaelallen M.
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Le client n'a pas laissé de commentaire.

SHARRON H.
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Very professional and very courteous and polite.

jaskaran S.
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This place is very wonder and quick you can go and took trck with in 5 minutes

STANLEY W.
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The store clerk were very nice.

Carlin D.
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Very good location and customer service was great ????

Vernita M.
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Was unhappy with the vendor? He asked me to sweep truck out. When the truck Did not need sweeping or be charged $25

Garry G.
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Nothing everything was good.very good service . excellent environment thanks for the service

Mark J.
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Le client n'a pas laissé de commentaire.

Cora M.
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Le client n'a pas laissé de commentaire.

Jonitha M.
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Le client n'a pas laissé de commentaire.

SIMRANJIT K.
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Le client n'a pas laissé de commentaire.

Mark J.
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at least this place beats those corporate centers which are run by total fools. Uhual is the only act in town. So we as renters have to deal with the lowlife that rent the stuff. I endure the folks at the store nearby, I NEVER will work wth one of those corporate Uhual centers. Time and time again, those centers are run by idiots, retards or just plaino jerks. Ukiah, Cal was the latest. I tried to buy propane, the punk who runs that place should be in a mental hospital.

Livier F.
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Opens late on weekend, very convenient! Great customer service. Easy and fast.

jake O.
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Le client n'a pas laissé de commentaire.

Jonathan C.
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Nothing very satisfied with customer service and the cleanliness of the trucks

Gurpreet J.
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Le client n'a pas laissé de commentaire.

Cristal P.
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Le client n'a pas laissé de commentaire.

Angela F.
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Le client n'a pas laissé de commentaire.

Eurasia P.
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Le client n'a pas laissé de commentaire.

Melissa G.
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Thanks for the rental

Toni W.
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Good customer service

Sarah S.
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Le client n'a pas laissé de commentaire.

vira R.
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Customer service was excellent and would refer to all friends and family

Nathaniel D.
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Le client n'a pas laissé de commentaire.

ITSAEL JR N.
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I was over charged on this totally unfair !!' Never again will I rent this

shannon R.
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Le client n'a pas laissé de commentaire.

Dejanique C.
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Le client n'a pas laissé de commentaire.

marisa H.
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Le client n'a pas laissé de commentaire.

Debbie X.
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I need to be refunded for a cleaning fee that I did not agree to! He charged us wrongfully!!!!!!

abid A.
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Le client n'a pas laissé de commentaire.

FARID J.
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Le client n'a pas laissé de commentaire.

Tiffany B.
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Rude customer service sam was not friendly had to wait an additional 1hr past reservation time for truck upon return there was a lil dust im truck he made me sweep out and im 7 months pregnant very rude...

Erick G.
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Great guys. Easy to work with

RENEE ANNETTE V.
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Everything was fine people were courteous and made it really easy

Valerie M.
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The u-haul truck was not cleaned customer service was horrible the attendant was not nice and did not know what she was doing and very rude. They tried charging a cleaning fee when it was not cleaned when we picked it up. The attendant never came out to do a walk thru prior to us taking the truck and then tried charging a cleaning fee. We will never rent from this location again. I will also contact the corporate office and let them know the horrible service we received.

Lisa G.
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Guy at counter had zero idea how to get us the rental vehicle. Spent more than 1.5 hours to complete the process.

Keisha S.
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The store opened abt 30 minutes late even though I had a reservation for 8am.

adelida D.
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Le client n'a pas laissé de commentaire.

Margaret B.
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The person who we left the U-Haul with was friendly and efficient.

Jeff M.
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Le client n'a pas laissé de commentaire.

Bernadette L.
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Le client n'a pas laissé de commentaire.

Carmen M.
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Representative tried helping me with the dolly issue. It didn't get resolved but he tried.

BARBARA W.
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Le client n'a pas laissé de commentaire.

justin R.
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Showed up they didn't have the trailer I had reserved in advance. Then I got told that I had to pay for the larger one when they had sent out the trailer I had reserved. After having to argue with the guy saying that why should I have to be held responsible for someone else mistake financially. Did the online check in took over an hour to get my trailer which made me late for what I had to use the trailer for so I had wasted 57 on the trailer plus the 80 in fuel for my truck because the pick up took so long. Probably won't see any of that money back so pretty bummed that I wasted the money and all the time

eshkan M.
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clerk very helpful & friendly.

CHARLES J.
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Friendly and efficient location. Great place to go!

jacob H.
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Le client n'a pas laissé de commentaire.

shawna F.
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customer service needs to improve (Sam is a very rude person), bums live in the back of their trucks, ppl steel fuel from trucks at their location and they don't record it to the new contract, the vehicles mirror was broke and they didn't record it before I left getting me a ticket.

sandell L.
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Le client n'a pas laissé de commentaire.

LAMONICA H.
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Nice, friendly, and courteous. Quick and efficient.

jeffrey L.
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Everything was fast and painless. The guy working there was really cool and professional. Would recommend to anybody in area!

evangelina R.
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Le client n'a pas laissé de commentaire.

merlene R.
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Le client n'a pas laissé de commentaire.

briana B.
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The clerk was unfriendly and helped everyone that came in after me. When I returned the truck the clerk tried to tell me the fuel was full and tried to charge me. When I got into the truck the fuel was just above the "E" and that where I returned the rental. The rental process took longer than should have and if you rent from this location watch out - they will try to charge you for fuel when they dont give the rental to you with a full tank.

Allan A.
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The counter clerk did not know how to process the rental so she was on her phone Using FaceTime to figure out what to do. We did not feel comfortable with the face that she was sharing my credit card and drivers license over face time - while speaking another language - and telling us she had to change all of our information on the computer and re input. We called customer service and cancelled. Then we went to another location to see what we could do but they didn't have the truck we needed. The Fresno Blackstone location was very helpful assisting us in setting up the online app, but ultimately we had to go back to the original location to get what we needed. When we got there - the counter clerk still didn't know what to do and ended up putting us on the phone with someone. All in all we got the truck but put us at about a 3 hour delay. We will now have to get another truck this week to finish our out of town move which is costing us much more than we budgeted for, financially and time wise.

Non reviews have been submitted for this location.

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