I forgot an expensive ice scraper in the truck and it somehow disappeared and was never reported to the manager owner.
Michele D
Customer Reviews for Shine On
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Ron offers excellent customer service. He made this process effortless.
timothea mBest service I have had with u haul.
Larry STrailer was very muddy and dirty on the exterior
Stephen AVery helpful & flexible with holiday season. Was not able to complete trip as planned due to weather and an unexpected illness. Had to return truck the same day as picked up.
carl wl;Nobody there to turn vehicle in to. Had to call and was told where to leave the vehicle and where to drop the key. Would have preferred someone be there to inspect and approve vehicle turn-in.
William MEverything was slow and not personable
NICOLAS HIt was great to be able to hire help on such short notice!
Deborah MThe trailer was dirty and had blankets, and moving carts that wasn't rented. I had to clean it out before we could use it.
Robert BThe process was easy. Shine On did a great job.
andrew dIt was easy to drop off and plenty of space to do so.
annmarie hThe people that helped me at the store were patient and friendly.
Michelle Yno complaints discrepancies. Just be as good to the next customer as you all were of me, Thank you
James Bpeople where right on the spot and unhook, within minute of my arrival..
Charles Dthe Uhaul location is awesome but the home office is a joke, expecially the manager Jennifer who takes her own complaint calls after being rude to the customers
Brenda FJennifer at the home office is RUDE !!!!
Brenda GNo issues with the check in as I did. It when they weren't open.
Sage CSay they close at noon was there at 20 till and no one was there... Called number on door and it was a dead number
Aaron SThanks for making it easy to get the equipment, use it, and return it!!
Stephanie Cthis location was fine, but i can't recommend uhaul to anyone because of dropoff station's failure.
Robert UN.D.
Kenneh PThey were amazing from the check-in process, to the movers, to the customer service! I would use them everytime!
JANESSE MI reserved my pick up location to be Shine On, U-Hauls web sight moved my pick up sight to a different location with any warning. Fix your web sight!
Sara ENice owner.
Val LThe check-in process is not as smooth as desired and the same cargo trailer I rented at different location in town ended up having the same tow trailer
Andrew HCan't think of anything!.
John rThis gentleman went over and above to help us out! We are very thankful for his help.
Linda rVery nice and understanding and amazing people thank you
Stephanie RRon changed my online drop off to a different/wrong state-call to uhaul. Trailer had loose screws on hinges-repair by customer to assure safety. Wrong trailer given to customer, wrong trailer number, caught by customer- Uhaul Ron just crossed through number on contract-another call to uhaul.
Joy BBien
jonothan cAll good. The gentlemen at the location in Sterling, CO were helpful and friendly. They made sure the trailer was hooked up correctly to my pickup truck and all indicator lights were operating.
Ryan MThank you for the smooth drop off.
Juan-valentino DThe guy was rude. I didn't get my trailer he claimed it was "stolen". After telling me it was stolen he said "you'll get $50 from uhaul" locked the door and left.
Kathleen OTires were slick we had a reservation to use this trailer for 1161 mile move and that's what I rented it for. shame on u haul! I would not have driven to town with those tires. Hope I never never ever have to rent again...didn't realize when you reserved that was only a suggestion not a reservation....should be explained
David BRien
debra rDo your job correctly and ensure that all extra rental items make it on the truck. This was hands down one of the WORST moves I have ever done!! I had to leave behind appliances and furniture totalling around 1000 dollars and I incurred doctor bills because I didn't get my dollies and screwed up my back.
Brenda PExhaust leak, overheated inside cab, 92-108 degrees the entire trip, floor so hot it melted my shoes Files an action claim and have heard nothing
Jan CInside of cab was filthy. I cleaned it the best I could but had no supplies or vacuum. Truck was very nice. Needed to be a diesel with air brakes. Windshield washer does not work. Everything else was like new. Thank you. I'd rent it again
Edgar BVery good service and helpful gentleman in Sterling.
Darlene HHad to use this time and it was a whole different experience. Happier this time
Terry STruck was dirty when picked up and they never answer their phone or is there during normal business hours
kayleen sDropped off after hours, not much to say. The web page wasn't working through to allow me to return the trucks easily after hours. Dropped in the keys and hoped for the best.
Shawn HFix the time consuming bugs in your 27/7 online check out. Took me an hour to get my truck after I arrived.
Daniel VOne person shop.... That person got sick, had to do online check in... Couldn't get the utility dolly that I needed... Gas tank was not full.... Lost mo ey o the return, didn't use all the gas I had put in it...
JAMES RThey listened
AMANDA RNo one is ever available at this location. Made 3 trips to the office to try and complete the return since the app and links that were sent would not work. Very frustrating. I finally just took a bunck of pictures with my phone, called the 800 number for Uhaul and notified that the truck had been left onsite and the keys put in drop-box.
FREDY PThey were friendly and helpful
ROGER YRon, the owner, was great he help us out and was very accommodating.
william h