The self service was not user friendly and took an hour to figure outJadaisha G.
Customer Reviews for Ship A Lot LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
With my reservation, I purchased the use of hand dolly and moving pads. They were not provided. I had to be directed to another Uhaul facility to obtain the missing items.Charles B.
The whole experience was easy.Dana D.
The drop off location had a small sign saying Uhaul you can't see it from the road it needs to be more visibletianna B.
Le client n'a pas laissé de commentaire.Zachary H.
Service was very slow and unorganized. All the items requested was not at this location. Completely threw me an hour behind schedule, because the computer system supposedly went down. I had a reservation, so everything should have been ready once I arrived. I am still receiving additional charges, that I have no idea why. I went to go pick up a bar for my husband as a surprise anniversary gift. Yet keep incurring toll charges. But do not recall ever going through a toll!AR'DELLCROMARTIE L.
Cup holders were dirty. Otherwise OK.Phillip K.
Le client n'a pas laissé de commentaire.PATRICKWAYNE F.
Le client n'a pas laissé de commentaire.SYLVIAWILSON H.
Le client n'a pas laissé de commentaire.Kendall J.
Was closed at 230pm on Saturday. No warranty to secure rented equipment dolliesStephen P.
This was the worst experience ever for me with any company I have ever dealt with.Brenda E.
The lady at ship a lot was extremely rude and then accused us of not cleaning the truck after use. We had it 5 hours. It came dirty and empty on gas. HORRIBLE SERVICE BY THIS LADYDennis O.
Le client n'a pas laissé de commentaire.PATRICIA C.
Le client n'a pas laissé de commentaire.Ron C.
Le client n'a pas laissé de commentaire.Dellmarie P.
Nothing was wrong with the Danville VA. pickup location. They were very helpful. However, they were the 3rd location we were assigned. The Christensberg VA location was changed to Roanoke VA. without our being notified and the staff there was excessively rude. Then the Roanoke location did not have a 10 ft. truck available. This all happened the day before our move after we booked over a month in advance. This was terribly stressful.Glenda B.
Le client n'a pas laissé de commentaire.Audrey M.
Le client n'a pas laissé de commentaire.Larry R.
The customer service was outstanding and the location was very accessible.Inez B.
I had to wait an hour to get the truck in 25 minutes to return itKay W.
Le client n'a pas laissé de commentaire.LINWOOD K.
Small parking area and only one staff member. To improve for future customers, work out parking on larger side of parking lot, and provide support for the staff member at this location in case customer needs help parking,etc. This location should receive support from Riverside Uhaul in such cases.Tiana H.
Never a live person there for help, and if I would have waited for a Uhaul representative to call me this past Friday I would have never gotten a truck to move. This was my worst experience with Uhaul.james C.
Le client n'a pas laissé de commentaire.Randy S.
Your BEST RAT GUARANTEE policy overcharge me $40,01 (or 137 miles). I will submit this overcharge complaint by the line to "use our contact form" which is provided with this Submit A Review survey.BRENDA A.
Very disappointed with the smartphone app used to return the vehicle. For nearly an hour, I tried to finish the process only to be frustrated because the required photo upload kept stalling. Then when I tried calling UHaul customer service, I was put on hold . I didn't feel like taking up any more of my time with the issue so I just hung up and put the vehicle key in the drop slot.McAllister D.
Le client n'a pas laissé de commentaire.Robin Y.
Le client n'a pas laissé de commentaire.latanya B.
Le client n'a pas laissé de commentaire.Doris K.
Le client n'a pas laissé de commentaire.Micheal M.
Le client n'a pas laissé de commentaire.Chris H.