Good part is nice upgrade of the pick-up time. The lady at renting shop was helpful. Things which could be better, I didn't get dolly I rented, the one I got wasn't good. The things which are really bad is checking out online experience. The app simply didn't proceed beyond asking for my photo. Only browser version was able to upload the photo. The first time browser checkin failed with error at the last step of choosing one more type of verification. The second time I was able to pass all steps, the browser showed operator is verifying my data and then I had to start over again. Only because I was there during the business time of the shop I was able to checkout in person at the counter. The online version is really bad and has to be fixed.ARTEM L.
Customer Reviews for Shop N Go Variety
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Port Coquitlam, BC V3C3G3
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 6h30 pm
- Sam : 9h45 am à 6h30 pm
- Dim : fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
It was difficult for me to submit a photo in accordance with the questionnaire you sent me when I initially rented your van.JAMES O.
Le client n'a pas laissé de commentaire.CLEMENCE B.
Le client n'a pas laissé de commentaire.LARA C.
The Uhaul phone app was problematic when picking up the vehicle (took us 20 min to get the vehicle keys), and the app absolutely did not work when returning the vehicle. We tried phoning, were on hold for ten minutes, then dropped the keys in the lockbox and left. That night we spent a couple hours on hold and talking to Uhaul to advise that we returned the vehicle and to explain all the issues with the app - and we had several issues that they could not defend or fix. Also, when we picked up the van it had receipts from the last user - so we know it wasn't cleaned. In future I will only do counter service. We rented another vehicle simultaneously using counter service at JTM Automotive, Port Coquitlam - that is my favourite Uhaul. Quick, efficient, and the guy is great.Erik M.
Location was convenient.Nicola H.
My experience with U-Haul at shop n go variety was excellent.. Bonnie the staff member I worked with was efficient and friendly. She carried the dolly I needed ,to the truck and went over the condition of the van and odometer and made sure I understood the calculation for the mileage. It was very handy location and Bonnie was extremely helpful, who ensured I had everything needed to begin my move Thanks Bonnie for being so k8nd and helpful LynnLYNN D.
The place is too small. There's no parking nearby. At first I thought that I was in the wrong place because it's a convenient store .Loi N.
Could not use Android app to take photos: camera would open but the app would not get the photos taken by the app. This is Pixel 3. Ended up using my girlfriend's ios app. Then I noticed that if I were using mobile browser on my Pixel 3 it worked. Otherwise, smooth experience.Andriy B.
I don't worst experience compare to my previous u haul rentals, during drop off app could not detect my location, not sure why, I asked for help from counter , they for they will charge extra 20 dollars, that was surprise, later she agreed to help after too much rants, I would not recommend this pick up to anyone,. I will make sure she right Google review.Vijay P.
Better customer service and manners!Rosario G.
Thank you for the great service!orjwar H.
The lady was very helpful. The process was fast. This was the first time me using U-Haul. Definately recommend this location. Not sure why it got other bad reviews.SHIVAM A.
Le client n'a pas laissé de commentaire.Jessie Y.
Parking is an issueLonn H.
Go through the detail procedures (pickup and drop off) to customers who are first time using U-HaulJulius S.
Close this location!! One hour to get the paperwork done! Watched them selling illegal cigarettes for 10 $a pack!! Lots of crack addict customers ! 1/4 tank of gas, no customer parking!!!!! Horrible service!!!!!!! The van itself was very good!Greg C.
vehicle is good.processing by the computer was slow in the poco shaughnessey branchPedro T.
Hard to find, No customer parking. Nothing was explained when renting the van about filling up tank and charges.Rohit G.
The WORST experience that I've ever had! They waste my time for more than an hour. Car was dirty. When I drop off the car, nobody was there and didn't pass me the box code! Never back there.Ali A.
Very bad guy. Didn't understand english. Didn't give back 35 $refund. Bad experience. Wont do it again. Would recommend others to not choose itAyush M.
There was lots of confusion over pick up and drop off. When I selected â€˜pick up my truck' I was told to go in the store but the store was closed. Dropping off the truck I was not given the code for the drop box. This was very frustrating and resulted in spending 45 minutes to deal with the problem on the phobeJennifer H.
Car was dirty, smelling very strong farm & produce fertilizer, all my items got dirty. I and my wife had to use some mask to breath. I had no choice to cancel or to use another car. the owner wanted imaginary picture and was asking for my iPhone set!!!Massoud J.
Terrible. A 24 hr rental is classified as 4 hrs. I was hassled and bothered again and again that it is only a 4 hrs rental, even though it's suppose to be a 24 hr rental. Very confusing. Never ever again will I rent with uhaul. (This is probably my 15th uhaul rental, but for sure my last) Never ever again.greg A.
This was the worst experience I ever had. The truck was very dirty and stunk. Dog hair every where. I had to vacuum it and spray febreze because the smell was unbearable. The gas tank had only 1/3. We started driving to Chilliwack BC, and when while I was poring gas, I notice that the gasoline when all to the ground. The hose under the truck was broken. We phone the 1-800 number and we got a person that said a mechanic would come in 20-30 minutes. We waited and called again, and she said that they have no mechanic available for 2 hours and 40 minutes. We tried calling another locations and nobody had any equipment available. So I decided to go and get duck tape the the broken hose so we could get some gas and go on our way. While we where driving to our destination we got another call from this very friendly lady with a mechanic on the nother line. They wanted us to drive 4 extra exit to take the truck to his shop. We where already late and we said to come and fix it at our destination and he said no because he was busy, We said Saturday and he said he could because he has a wedding. So to finish the story, we drove the whole weekend with a broken truck because your company did nothing to solve the problem. I will definitely do not rent a truck from your company ever again and I will try to pass over my experience so nobody has to go thru this issue ever. Terrible unit, terrible service.Ernesto S.
Le client n'a pas laissé de commentaire.Sylvia L.
When a customer calls with a request for an extension, please return the call even if the response is a refusal. Work on your English language skills to enhance your customer service. I appreciated your humble and pleasant demeanour.Carlos D.
My charge was less than charged to my credit cardeva S.
The van worked well but it was dirty and had not been cleaned out before I picked it up.harvey L.
Le client n'a pas laissé de commentaire.Mehdi C.
Le client n'a pas laissé de commentaire.charmaine L.
Le client n'a pas laissé de commentaire.hadi K.
The U-Haul staff put higher than actual readings of the gas in the contract and then got into an argument over it. They insisted on signing the contract before seeing and inspecting the cargo van saying it is â€œmore convenientâ€. The cargo van didn't have the gas tank cap. When I discovered that they suggested buying a cap somewhere myself and I ended up using a cap from my car.ALEX G.
Le client n'a pas laissé de commentaire.Tisharra D.
Everything went very smoothly.Cindy S.
Only issue was that I booked an appliance dolly and they only had a small furniture dolly.David W.
The location was fine. The van on the other hand smelled like cat urine throughout, almost made my wife and I sick.KEVIN B.
Key box was missing so I had to wait 1,5 hrs for the shop to open.I was told 1 hr so I came back then but it was actually 1,5hrs; I just waited around. The lady from the shop was incredibly rude and made a scene in front of customers for no good reason and blamed me for things that never happened. Returned the vehicle with the same amount of gas as I picked it up with (I have photo proof) and she made a scene saying I took the pictures wrong. Absolute insanity. The vehicle was good though! Got the job I needed done although it was a little dirty.Ryan R.
Le client n'a pas laissé de commentaire.SHANJUN D.
Just what I needed, where and when I needed it.catherine W.
ThanksYoon soo L.
extremely disappointed with u-Haul. The u-haul I order was the 10 foot and I got a cargo Van. The place where I had to pick up the U-Haul looked like a drug house (2575 Shaughnessy St Port Coquitlam BC V3C 3G3). The lady was very rude and disrespectful. The Cargo Van was filthy and smelled like horse poo. When I was finished with the Van I loaded it with 10 dollars of gas. It did not exactly meet the same line but the lady would not stop yelling at me calling me a liar and that I did not take it to fill it with gas. I am absolutely stunned at the services. To call a customer a liar is unbelievably unprofessional. I had to leave her 10 dollars so that she would stop yelling at me. I was concerned for my safety and the safety of my sister. I really hope that action will be taken as I cannot believe that U-Haul would allow a place like that to be representing their brand.Gabby C.
Le client n'a pas laissé de commentaire.Shawn R.
sales lady (Bonnie??) was very helpful and friendly.ALANNAH A.
Everything is ok...overall customer service is excellent.Angelito A.
Le client n'a pas laissé de commentaire.Patricia F.
But the order taker doesn't know what she was doing. I asked for a truck she booked me a van, madetc me travel 15Km extra for no reason.TUNDE A.
Le client n'a pas laissé de commentaire.edwin R.
The staff was fantastic! Just was surprised to see it not being a storage place. I would book here again in a heart beat!arthur L.
Le client n'a pas laissé de commentaire.Megan Y.
Le client n'a pas laissé de commentaire.Wilfredo S.
The gas tank should be on full all the time after every use.25,00 $ dollars for 43 km is a bit much.George R.
Very friendly and helpful will rent again from there soonGail R.
Le client n'a pas laissé de commentaire.penny V.
Location was set up in a retail outlet which sold a variety of adult oriented stuff - pot smoking stuff and what looked like a display of machetes knives. Clearly there was a back door to the parking lot, which owner used, but had us carry all our stuff around the entire city block to the front.ALEXANDER JAMES S.
maybe spray a bit of air freshener it did have a musty smell. no problems though.betty M.
Le client n'a pas laissé de commentaire.Peter S.
Arrived and Van was rented to another person. She was able to get to the person as they left and got it back. Took almost 30 minutes longer than it should to get me on my way. Site mostly sells drug paraphernalia.JIM P.
make sure the engine light isn't on when renting the van out. rep the dirt to a minimum. very dirtykeri B.
Excellent friendly service.Eric H.
Very pleasant people to deal with will use them again if I need a rental.Karen W.
Friendly, helpful staff. No complaints, just a smooth rental experience.Mark C.
It was efficient. Bonnie (I think that was her name) was very helpful and ensured I wasn't waiting too long. Just make sure you fill up enough at the end (and take into account the driving from the gas station to the shop) because she will make you pay extra.Estrella P.
Le client n'a pas laissé de commentaire.Peter W.
Vehicle only had 3/8 of a tank of gas. Returned it and put 20,00 $ of gas for 99 km. They said gas indicator was on the line not after the line and wanted another 10,00 $. Not very professional not very honestwinifred B.
Le client n'a pas laissé de commentaire.Lindsay C.
Le client n'a pas laissé de commentaire.CHRIS R.
Ensure parking is available for the return of the vehiclerob N.
Nice and close to my home.STEVE D.
Le client n'a pas laissé de commentaire.Jessica L.
Better operatersdaivd K.
Thankfully there's no chicken smell inside anymore. Would be nice if the vehicle was periodically cleaned inside though. If I have to rent it for work again I think I'll bring along some Windex and paper towels.Peter W.
Le client n'a pas laissé de commentaire.Peter W.
U-Haul shouldn't rent this cargo van to people transporting farm animals. It stunk like live chickens inside and the smell wouldn't go away. Even found chicken feather in the back. Will rent from elsewhere if this keeps up.Peter W.
Le client n'a pas laissé de commentaire.yevgeniy V.
Le client n'a pas laissé de commentaire.ROBERT C.
My reservation was missed. Suggest the person doing the reservation is good in understanding English conversation.shoibal C.
Le client n'a pas laissé de commentaire.COURTNEY C.
Le client n'a pas laissé de commentaire.Carmelo B.
Better signage at the entrance to help locate the rental office.Armando R.
Le client n'a pas laissé de commentaire.XIAOHONG Z.
I received A1 service. Thank you.donald S.
Worst experience ever. Dealer difficult to understand due to language, charged for insurance when I did not want it. Very poor service.GLEN M.
Le client n'a pas laissé de commentaire.SATWINDER S.
Le client n'a pas laissé de commentaire.HARRY S.
Le client n'a pas laissé de commentaire.Sherylyn A.
Le client n'a pas laissé de commentaire.wei L.
I was pleased with the overall process. Booking, check-in, condition of the vehicle, checking-in, and cost of the rental was very easy and there was no stress. Merci.DONALD RAYMOND S.
I was happy with service I had receive and definitely will go back to same U-Haul store in futureFARNAM G.
Le client n'a pas laissé de commentaire.DAniel C.
Specify that location actually opens at 9:30am on Saturdays, and not at 9:00am as was on the order form. I had to wait a bit at the closed doors and was about to call when the store manager arrived (around 9:15am).VLADIMIR O.
Le client n'a pas laissé de commentaire.Ursula B.
Parking could be better in the area and the signage is hidden for uhaul. Now that I know where it is its easier to find.eric W.
Le client n'a pas laissé de commentaire.Rick C.
Rental agent very friendly and helpful. Did not have appliance dolly as indicated on web site. Had to go to Home Depot to rent one. Other than that, a good experience.Sylvia G.
My first experience with UHaul and it was just ok. The depot where I picked up the van was at a convenience store and they had the one van. The van's exterior wasn't dirty but the floor of the back was (I get it, it's essentially a delivery truck but I rather not have my belongings sitting in dirt). Overall, it was just an okay experience; nothing stood out but nothing wasn't terribly bad either.Renee I.
Truck was dirty when I received it. When I was returning it, the attendant tried to blame me for making it dirty. Showed her stuff (receipts, junk) left in it from previous customers and she backtracked but suggested I should have washed its interior. I told her that this is ridiculous and would damage the steel. Then she suggested that there was a damage (scratch on the side) I had caused. I definitely did not cause it and it was so bleak I did not even see it until she told me about it. Paint was not damaged, and I showed her that it is just dirt I could take with my finger. She kept insisting but then backtracked and said that it is not a big deal and will not charge me for it. When all was said and done I asked for a confirmation that she does not have any claims. She said that U-Haul does not issue such confirmations but since the invoice is paid, everything is clear. I told her that car rental companies do issue confirmations of no damages in the same format in which they do the walkthrough when the truck is received. She did not know what I was talking about. Overall, a terrible customer experience. I rented with U-Haul when I was moving in Ontario in 2004. At the time, I had ordered a dolly for my move but none was available when I was picking up the truck, and the attendant was just as rude and unapologetic as this lady today. I had to make my move without a dolly. I swore to not use you guys again. 10 years later I decided to give you a second chance, only to learn that nothing has changed. Next time, I will pay a little extra and go with a company that appreciates the business of its customers.Strahil I.
I had ordered an appliance dolly but there wasn't one. I wanted to pay cash, but the operator of this store told me I couldn't. There was garbage in the back of the van when I picked it up.CHRIS C.
Nothing.. Transaction, picking and the dropping off went smoothlyLisa J.
The service could have been more polite, also on return of the vehicle the store was closed.But the van I hired was near brand new and clean.The cost was reasonable and most of all the location was very convenient.STEPHEN T.