The gave me a truck that we couldn’t shift from park to reverse and drive it’s disgusting for U-Haul to give out such a truck you should be ashamed of your brand never again I would rent from U-Haul again… consider refunding me in full or I would consider disputing the charge..
ALBERT C
Customer Reviews for Shop Smart Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Truck was in bad condition, mats was dirty, dashboard has check engine display, pollution smell in cabin, needs wheel alignment
Leonard GGreat experience. Everybody at the store was so nice and they have great coffee.
Anthony DVery courteous, would recommend to others.
Melissa CHave trucks maintenance updates. Three lights were on , low tire, check engine and on we couldn't read.
Diane CEstoy muy contento con el serbisio y muy limpio sus inidades
Tomas CPersonnel amical
CARLOS NThe cargo area was not swept
Katherine PVans are in excellent condition and the Uhaul representative, Victor, always helps us out.
Dorota GAmazing. Always a good experience.
JESSICA AThey are great always accommodating and friendly.
JESSICA AWow I filed a complaint and no one has got back to me my phone number is 347-858-2547 I'm still waiting I use your company a lot this is very disappointing but yet I already got charged
Eugena YThe person at drop off was very accommodating with parking and nice person
everest mI don’t have any problem with the location but u haul charge me more than usual and always have 20 Miles free after that you get charge but I get charged for all miles I don’t know why ??
Khalil SNot much! Everything was easy and convenient! Check in/ out process was easy and attendant courteous & knowledgeable. Van was spotless and well maintained…easy to drive and helped me get the job done! ALWAYS been happy with U-Haul and will use you AGAIN when I relocate to Pennsylvania hopefully next year! Thank you! Keep up the good work!
Lisa GThe equipment was in good condition and employees friendly. The thing that I hate is the game being played with the fuel level upon return. It used to be very easy- rent the equipment with a full tank, return it with a full tank. Now, it's return it "with the same fuel level" and the level is at like 85 %. It's a scam- if I fill it to only 75 % then you charge me a huge markup for the difference. And you'll never refund if I return it at anything above 85 %. Yeah for you, you found another way to get one over on your customers. Congratulations.
Steven DTh justn behind the counter who I spoke to, barely spoke to under English. It took 15 or 20 minutes to have a conversation that would have been a minute or two if he knew and understood English.
James HThe vehicle smelled like cigarettes. Was not clean. I selected not to pay insurance when I booked it, because I did not need it. The place still chanted me insurance and when I told the store manager, he said that I should've asked to cancel the insurance when I picked up the vehicle.
FLORENT MWe think Uhaul should lower their rates per mile. $1,79 per mile is a little bit too high. Other than that everything else was great. The Shop Smart Food Mart location was great & the customer service was great as well. I would like to see them carry some moving items for purchase such as bubble wrap, tape, mattress bags, etc.
John DFriendly, cooperative staff. Great local location. Merci.
Christopher SFriendly, professional and helpful.
Dorota GCell service not so great at the location . Makes it difficult to transfer photo files during checking and return
scott bRental truck was very dirty, not cleaned..
William MBad service at 1050 bay st staten island ny
Paulino RPicked up the truck and the gas tank was on empty. The heat didn't work. The radio didn't work. The window was so dirty that by using wiper fluid, it just make it clear but actually worse and more foggy. The lock on hatch in back didn't work. The air in tires was low. My door was broken and wouldn't close all the way. I could go on but I've already wasted too much time.
Daniel SRight rear tire light needed air was on, gas less than 1/2. First time ever that low when renting form you guys but this is a new location for me.
Glenn AI have. Only small complain You deduct from my account 29,58 extra First time I take the equipment On 1 October 2022 You deduct usd 106,28 Plus you deduct usd 47,82 Total deductions 154,1 Total charge was 124,52 So please do the needful for return my money
Mahmoud RI like someone to review my payment which is $345 …I rent the truck on 9/19/2022 @9:16 am and I return it on 9/20/2022 @9:8 am. So it's one day. It's not my problem that the person who in charge there setting in his store and cam out after 30 minutes since I gave the truck key back to the lady in the store. And I was setting waiting for him. Looks like he waited until it pass 9:16 am cause I complained about the same person last time I rented the truck. So I never going to use this branch again and might look for another truck company. I need to fix this statement and I need my money back. Thank you so much
Yaser Zthe cars AC button/lever was broken and just sitting there preventing me to change the direction of the ac in the cab.
Mikhail BI spent around 60 miles and I fill the truck with $30 gas. And still this idiot people there charge me $27 gas fuel. I call Victor and he promised me to fix this issue. Nothing happened Money isn't a problem. The problem is to deal with idiots people. Thx
Yaser ZThird party u-haul is tricky. The billing is messed up charged me extra service and took 3 calls to fixed.
Ronald GPrices could be lower.
Francisco REverything is fine
Sarwat EThey charged me for driving the van away and ten minutes later I was disabled until 7 am so that sucks
Sean WCall me 3476045131. I was charged too much for some reason
Artan PAfter confirm a reservation, not to call last minute to say the trailer is unavailable.
JULISA GErroneously charged gas surcharge. Have proof of returning truck at the same level
Marc DEverything was excellent would not change anything right now nor do I have any suggestions. Merci
Shanequa DExcellent
Qi QVery friendly staff
Michelle OVery professional and correct. Making the process very easygoing and friendly. We have use them before and use them again if needed.
Dash SThe vehicle wasn't cleaned.
ARMANDO CDonna and Victor were very helpful and professional. I had the cargo van ready for pickup on time. Return was pretty seamless as well. Would certainly recommend them.
Abdullah Mamazing place to go employees are very respectful and friendly.
Alfonso GI was told 86 and charged 129.90. Was never told about the extra few charges.
Bilal JThe truck smelled of cigarettes and had cigarette buds in the door. The two individual that assisted me added safe coverage with out my consent. When I asked them what it was they lied and said " don't worry, its and estimated bill". When we inspected the back of the truck it still had boxes from the previous family that used it. They also did not provided a furniture dolly like i ordered. I asked about the dolly and was told, " do to Home Depot".
Igor F