Needed the truck to move my daughter from a studio apartment. The inside of the U-haul looked like it had construction debris. We had to sweep it out with a broom or the items would get dirty. One tire was also low on air.LISA C.
Customer Reviews for Shop Smart Food Mart
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Luis C.
Location is good. People friendly and helpful. One star because a car bad smells inside. But anyway I will recommend this place for all my friends.Igor Y.
Le client n'a pas laissé de commentaire.Sylvester H.
I made reservation with the other location and they didn't provide me with the car. Nobody email, texted, or call. Called to the customer service and they hang up on me. Very bad service. This bad experience do not relate to the this location.Madina K.
Experience was excellentClemente A.
Keep up the good work! Even when the UHaul system was down the person who was working made a few calls to make sure I was able to get my van. Très professionnel et serviable!Ashleigh Z.
Le client n'a pas laissé de commentaire.Vepkhvia M.
Le client n'a pas laissé de commentaire.Luis C.
Le client n'a pas laissé de commentaire.Joseph B.
Le client n'a pas laissé de commentaire.DAvid B.
Le client n'a pas laissé de commentaire.Bennette D.
I think I got overchargeMarvin O.
The women that help to pick up and return the van were super sweet and helpful.Ruth P.
Only issue i have is I did not order the 16,00 $ protection, and it was on my billRaman N.
Le client n'a pas laissé de commentaire.dash S.
Le client n'a pas laissé de commentaire.Olga J.
I spoke with someone from U- haul regarding charges that I head I spouse to pay 310 $and 368 $they charged my card 760 $what's the reason still dont know !FATMIR I.
The truck was not available when we got there. I ordered furniture covers and they didn't have them. Please note I booked on like but felt better calling as well to confirm which I did during the week and confirmed my reservation and order for covers yet they didn't have them which caused me to scramble that morning to get covers for my move. They had to redo my contract because they didn't have the covers which further delayed us as well. Then the transmission was slipping as well. And finally I was originally told it was a 24 hour rental and could be returned the next day same time. Yet when the redid my contract for reasons stated above it said truck needed to be returned by 6.. I called the store to discuss 5 times and no one answered further adding to the stress of getting the truck back in time from a move from NY to NJ. Overall TERRIBLE experience would NEVER use this location again nor would I recommend.Lori B.
No improvement needed, you guys are perfectYevgeniya O.
The vehicle wasn't cleaned or disinfected from the previous use. I had to buy disinfectant wipes to wipe the interior and hand cart. During this Covid Era the cleanliness of the vehicle is so important.Peter O.
Have truck parked so I can pull right out of parking lot instead of backing it out through opening of gate to street, across sidewalk into traffic. I wasnt familiar driving truck with blind spots.STEVEN Z.
Charged 25 $for coverage which I didn't agree to. Van was not clean. Received van quickly and without issues.Thomas C.
nothing. the young woman who helped us was excellent in explaining everything clearly.RUTHANN L.
The employees were friendly but the physical location is awful. When returning the truck I was never sent a code for the key box and I needed to go back the next day to return the key which was another toll to pay. They sent me a photo of an orange box which didn't exist on the location. They also charged me for a utility caddy that I rented but never received. Unfortunately I didn't realize it wasn't in the car until I got to my location. Overall I will never rent a u haul again. I had two of the worst experiences of my whole life renting these trucks from 2 different locations in 2 days.Julianne P.
They did everything to help the customer get in and get out and not wait around.Frank I.
Nothing at the momentJohn C.
Le client n'a pas laissé de commentaire.Amanda S.
Le client n'a pas laissé de commentaire.Viacheslav P.
Le client n'a pas laissé de commentaire.THOMAS M.
Le client n'a pas laissé de commentaire.Vladimir C.
Le client n'a pas laissé de commentaire.MATTHEW M.
Le client n'a pas laissé de commentaire.Neil B.
Le client n'a pas laissé de commentaire.LUIS V.
The truck was not clean and had cocoroaches. I have larged a complant. the u haul office did not have the customer action form i was to fill out.DYLANR R.
The same thing as todayBOUBACAR B.
Le client n'a pas laissé de commentaire.Mario C.
Le client n'a pas laissé de commentaire.Salvatore M.
Le client n'a pas laissé de commentaire.ANGELO L.
Le client n'a pas laissé de commentaire.ROBERT C.
I made a reservation for a van with a Appliance Dolly for big things like refrigerators, when I did a pick-up the trolleys weren't available, I had to take things 2-3 hours longer on an regular hand truck.Valentin S.
Le client n'a pas laissé de commentaire.Edward F.
Le client n'a pas laissé de commentaire.JENNALYNNE B.
Le client n'a pas laissé de commentaire.Kim M.
I had no problems. I reserved the truck online the evening before I needed it and when I arrived at the location to pick it up, it was ready for me.Phyllis F.
I had a terrible experience today renting a van to move some furnitures. I was having trouble with the app and it would not let me proceed to the next step and said there was error with my card. I thought I put in the wrong expiration date so I tried another card and still got the same result. But when I checked my credit card statement I was charged TWICE! I had to go to the counter and pay ANOTHER time to get the van rental. I wasted 45 minutes trying to get the rental and it's disheartening that a rental company like U-Haul doesn't have a reliable app for mobile booking.Brian L.
Le client n'a pas laissé de commentaire.JOHN G.
This was the location my pick up was moved to WITHOUT TELLING ME. It was located on the opposite side of Staten Island. I was only informed of this change less than 24 hours before my scheduled pick up. Using the 800 number got me to a dispatch center that seems surprised that the location had changed. But because of the extra distance I was told my 40 mile allowance was up graded to 52 miles. NOTE I never received this upgrade, only the standard 40 miles when I picked up my truck. After that call to the dispatch center, I called the location to verify the availability of the truck and was told that Yes the truck was there, ready for pick up. But when I showed up to pick up the truck, I walked in and said I was there to pick it up, WITH OUT HAVING TO EVEN ASK MY NAME, the person I was directed to to pick up the truck from told me that no truck was available. That it was still packed. And that there was no other truck available. Please remember that this is during the COVID-19 Lockdown in NY. To move my work tools for a NEW job, I had to coordinate with 3 other people and a restricted time schedule, so any delay impacted my ability to start a job. I called the 800 number that got me the dispatch center again. I was on the phone for over 30 minutes during which time, the person on the phone was somewhat helpful. The actual owner manager of the location was contacted. This man was able to empty the truck so I could obtain it, over an hour late. The dispatch center person over the course of the phone call changed to someone who identified herself as the Center Manager. This person explained about the manager owner fixes to get me the truck. This person also said that I would receive a 50 $credit to be returned to my credit card with in 3-5 days. That is the reason I have waited 10 days to fill out this review. I am still waiting for this credit.James C.
Le client n'a pas laissé de commentaire.Michael C.
The drop off location was easy to get ppl were friendly and accomdating. Clean and organized establishment.Lynn C.
Excellent customer service! Highly recommend! ??????Joshua M.
Keep up the good work!Ting L.
Le client n'a pas laissé de commentaire.MATTHEW C.
Le client n'a pas laissé de commentaire.Stephen C.
The truck was in very good shape. It was a good experience. Merci.Denise G.
Excelent serviceSantiago R.
Le client n'a pas laissé de commentaire.Denise H.
They said I was supposed to have the truck back the day before it was due. They didn't have a person ready to notify u-haul that the truck was returned. They charged me for an overdue truck when it was returned early.Joseph B.
Le client n'a pas laissé de commentaire.JOSEPH C.
Le client n'a pas laissé de commentaire.Mary B.
Le client n'a pas laissé de commentaire.John T.
Le client n'a pas laissé de commentaire.Nafisa N.
The staff was very courteous and professional. I will definitely recommend this facility to friends.Sonny T.
Le client n'a pas laissé de commentaire.Agnieszka R.
Le client n'a pas laissé de commentaire.Carmelo C.
Le client n'a pas laissé de commentaire.Eddie M.
Le client n'a pas laissé de commentaire.ludwig R.
Le client n'a pas laissé de commentaire.Susan O.
Le client n'a pas laissé de commentaire.Salvatore B.
Service was excellent, very positive attitude and lots of energy by professional staff!Mehdi B.
dont overcharge for fuel drove 13 miles put 2 Gallons of gas still charge for 2 more Gallonsoleg K.
Le client n'a pas laissé de commentaire.Teddy G.
Everything went as planned!michael I.
Le client n'a pas laissé de commentaire.amanda F.
Perfect for movingroman Z.
Le client n'a pas laissé de commentaire.Bernardo O.
Le client n'a pas laissé de commentaire.Artur L.
Le client n'a pas laissé de commentaire.Diane B.
Le client n'a pas laissé de commentaire.Pavlo P.
Le client n'a pas laissé de commentaire.Armando C.
Better drop off locationsthomas B.
Le client n'a pas laissé de commentaire.Gennadiy S.
Quick turnaround on short notice thanksMichael W.
Le client n'a pas laissé de commentaire.ELLEN V.
I really can't think of anything, it all went well.Sigfrido L.
Le client n'a pas laissé de commentaire.Sara K.
Poor experience because I was told the night before my move that I had to pick up the truck in another state!! My reservation was for Middletown NJ originally. And with barely any notice I was transferred to Staten Island NY. It costed me 87 $to uber to Staten Island at 530 am. When I tried to change the pick up location I was transferred 7 times to different Uhaul personnel. None of which could help me. Will never use Uhaul ever again.Connor G.
not much to complain about,They were very friendly and accommodatingJohn M.
Le client n'a pas laissé de commentaire.Yvonne K.
Girl who helped me was excellent.BILL G.
All goodJAMES L.
Le client n'a pas laissé de commentaire.Dianne H.
Le client n'a pas laissé de commentaire.Yaroslav B.
Le client n'a pas laissé de commentaire.Joseph P.
Le client n'a pas laissé de commentaire.Vincent D.
The person receiving the truck was super helpful and listened to me regarding the tire pressure system dysfunction and the gas not being 3/4 full.Adeel S.
HI. AGAIN. THEY WERE OKAY. I WILL TRY AGAIN. THANK YOUtony A.
Le client n'a pas laissé de commentaire.Fortunato L.
Le client n'a pas laissé de commentaire.ZHIJUN L.
Le client n'a pas laissé de commentaire.Eduard P.