Évaluations des clients Shoppers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Shoppers

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richard C. le

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I have been to this location before. I am very satisfied with the lady that has helped me both times. She is knowledgeable and concerned about your needs. Thanks

Debbra G. le

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Le client n'a pas laissé de commentaire.

Roy V. le

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Sell U-haul to someone who cares!!!!

Scott D. le

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Very friendly folks. Van was fine EXCEPT the fixture that holds the window controls very annoying on my knee!

Robert G. le

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Le client n'a pas laissé de commentaire.

George H. le

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Le client n'a pas laissé de commentaire.

Nicholas I. le

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Le client n'a pas laissé de commentaire.

Bruce B. le

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Check in was a pain until I got assistant

doug A. le

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nothing

Joseph G. le

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Le client n'a pas laissé de commentaire.

Rick S. le

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Excellent customer service very clean

Roy G. le

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Le client n'a pas laissé de commentaire.

Eddie F. le

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I drive past at least 10 U-Haul dealerships to use Shoppers Supply in Apache Junction. Great service.

donald A. le

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Great gal.

Chance M. le

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This person attempted to give me advice for next time. At least he tried to help.

Blake N. le

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Representative was rude because i placed an online order. Argued with me and told me I could not have it. Was generally unpleasant the whole time.

Cameron G. le

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Le client n'a pas laissé de commentaire.

Michael H. le

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Le client n'a pas laissé de commentaire.

Debra F. le

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Friendly and helpful

michael R. le

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Very nice personnel

Kimberly R. le

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I paid for a dolly to use while I was moving, and there was no dolly in the truck when I picked it up. Upon return, in the Uhaul app, I indicated that there was no dolly even though I was charged for one. I received the updated contract that reflected accurate mileage and I was still charged for a dolly. More importantly, it shows that one dolly was taken and one dolly was returned. There was no dolly returned because I never got one. While it's only $7, it was a huge inconvenience and it makes me wonder who, if anyone, actually reviews anything done through the Uhaul app, as my note was obviously looked into. I will not be using Uhaul in the future, and I will suggest friends and family use any other truck company.

Phil B. le

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Le client n'a pas laissé de commentaire.

Linda N. le

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Le client n'a pas laissé de commentaire.

Dave K. le

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Wasn't worth down grading the review but the trucks were scattered all over the parking lot. The one that had been assigned to me was actually behind the building. I could just see the nose sticking out otherwise I wouldn't have even known it was there. So I was a bit worried at first the van I had reserved wasn't even on the lot. All the others were in the front parking lot, easily seen, Thus it took me much longer to check in when I have to scour the countryside to find it. Besides eating into my rental time, it was about a half hour to finish the check out, but would have been less if I didn't have to hunt for the van. I parked it in front by the others when I returned it. Just saying. PS: Should be a heading as to how the check in process went.

Martin L. le

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Le client n'a pas laissé de commentaire.

STEVE L. le

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The truck was really dirty inside and out. To make matters worse, after loading the truck at home, I noticed that a tire was really low and I had to take it to another U-Haul location and wait 2 hours to have it replaced.

Timothy W. le

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Le client n'a pas laissé de commentaire.

Richard R. le

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Le client n'a pas laissé de commentaire.

Jeffrey S. le

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I cannot think of a way to improve. Every thing went very well from start to finish. Exactly the help we needed. Go U-Haul!

Donald R. le

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i'm a 79 years old, I asked the person that was receiving the unit for some help since I don't have the strength in my hands to unlatch the car from the Car Dolly. His first words were. Its against company policy to help. He did help, reluctantly. This is the first time I heard of such a practice. I turned the unit i three days early.

eugina B. le

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Le client n'a pas laissé de commentaire.

Brian H. le

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Le client n'a pas laissé de commentaire.

Melinda C. le

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Le client n'a pas laissé de commentaire.

SCOTT B. le

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They provided excellent service, professional, friendly and quick. Couldn't be better.

kira R. le

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Le client n'a pas laissé de commentaire.

Rachelle A. le

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Le client n'a pas laissé de commentaire.

ROBERT N. le

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Lengthy wait time at the UHaul desk

Greg W. le

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Le client n'a pas laissé de commentaire.

Brian C. le

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It was the best service i could ever ask for. I will recommend it too anyone.

Joanne N. le

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Le client n'a pas laissé de commentaire.

Gary A. le

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Le client n'a pas laissé de commentaire.

Patrick A. le

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Very efficient.

Richard G. le

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The first vehicle transport had bald tires and would have been an unsafe journey for 2400 miles. I was re-routed to 2 other places to get my rental. The rental I had was quite satisfactory.

sammi H. le

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We asked for the 10' truck for 19.95, the girl working the rental counter told us they had one and we said well take it. Us, not being familiar with the sizes did not know she gave us a 15' truck and not the 10'. What we budgeted for was $40.00, we ended up paying $80 for two hours and 23 miles on top of the $42.00 we had to put in the gas tank because we were told it needed to be returned with a full tank. Had we known the truck only got 1 mile per gallon, we would not have rented the truck. We went 23 miles in a truck we were told was 10' at $19.95, we paid over $120.00. We will never use uhaul again and will be telling everyone we know of all the hidden fees and lies. I live in a town that is full of snow birds and I have the opportunity to see and talk to hundreds of them, you can bet they will all know of uhaul shady business practices.

DAVID B. le

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Need better outdoor signage identify place as UHaul.

LaDonna N. le

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Le client n'a pas laissé de commentaire.

Jack M. le

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Nothing

Linda V. le

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Le client n'a pas laissé de commentaire.

Dean P. le

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Le client n'a pas laissé de commentaire.

Garry S. le

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Great accessibility, but had to wait close to an hour to get served

PAT C. le

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Customer service was excellent she went above and beyond. Very helpful and friendly.

THOMAS B. le

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Le client n'a pas laissé de commentaire.

THOMAS B. le

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Stay away from shoppers for renting a uhaul. I have rented uhaul for going on 17 years at different locations across the United States and I would have to say the folks at shoppers should not be allowed to have anything to do with renting any kind of equipment to anyone. From this location I was led to a dirty truck when I mentioned the trucks conditioned they just said they didnt check it in and (i had to hook up my own trailer) which is absolutely nono. The truck also had less than an 1/8 tank of fuel. If i had not been experienced in hooking up and unhooking equipment things could have went very wrong. I could go on and on about the total lack of knowledge and total disrespect I received from these yahoos st shoppers. STAY AWAY FROM SHOPPERS @ 1477 W. Apache trail in Apache Junction AZ

don C. le

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Everything was good.

Lee B. le

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Le client n'a pas laissé de commentaire.

rich J. le

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Le client n'a pas laissé de commentaire.

Juan M. le

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Great price!

Terry M. le

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Le client n'a pas laissé de commentaire.

tom K. le

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This is a way more professional business than that other Shit hole location down the street...tire shop.....tow trucks.....

ED A. le

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Le client n'a pas laissé de commentaire.

Gary M. le

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Great personnel Gina was very knowledgeable and helpful.

RICHARD R. le

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Very easy rental experience.

Rebecca N. le

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Le client n'a pas laissé de commentaire.

Allison C. le

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Again fantastic people very helpful looking forward to using again.

Robert M. le

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Probably try and have the ratchet straps lubed so the linkage functions more smoothly.

Louann H. le

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Le client n'a pas laissé de commentaire.

Bradley S. le

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IMPROVE THE U HAUL APP / WEBSITE MAKE IT MORE USER FRIENDLY . AS FAR AS LOCATION WENT IT WAS GOOD BUT THERE INTERNET WAS DOWN WITCH MADE IT DIFFICULT. AND DIDN'T HAVE ALL THE NEEDED EQUIPMENT.

Mark J. le

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Le client n'a pas laissé de commentaire.

nancy M. le

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I WILL RENT U-HAUL AGAIN BUT NEVER FROM SHOPPERS IN AJ,ARIZONA THE LADY THAT MORNING WAS RUDE I ASKED FOR THE MANGER SHE SAID SHE WAS!! DIDN'T LIKE ANY THING ABOUT THERE CUSTOMER SERVIXE AT ALL..THERE SERVICE WAS BAD FOR YOUR COMPANY.. I WOULD NEVER SAY SOMETHING LIKE THIS BECAUSE I'VE WORK FOR CUSTOMER AND THE PUBLIC CAN'T BE THE WORST..SHE WAS THE BAD ONE THANK YOU IT WAS SO BAD I BROUGHT THE VAN BACK WITH 4000 MILES LESS THEN WHEN WE TOOK

Tony M. le

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First of all actually walk out and inspect the uhaul and look at how much fuel is n it instead of guessing where the fuel level is. I got n uhaul and it was dirty..i had to sweep it out befo

Mark J. le

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Le client n'a pas laissé de commentaire.

RICK H. le

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Le client n'a pas laissé de commentaire.

Rodney A. le

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Le client n'a pas laissé de commentaire.

Chris S. le

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Le client n'a pas laissé de commentaire.

DIANE W. le

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Customer service was outstanding

Jeffrey S. le

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Great Job! Keep it up.

John P. le

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The computers went down they did the best that they could. We did not get to sign a contract which caused issues on turn in we were told to turn it in on Monday and we got charged a late fee was not happy are an extra day fee of $31.99

bryan V. le

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The dolly straps needed some maintness one side was rusted and it was hard to strap the car.

gregg M. le

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The person who hooked up the trailer to our car hitch didn't tighten the trailer to the ball and when we drove the car on to trailer it lifted, moved and dented the back of our car. We should have double checked all was tight but thought everything was done since the chains and lights were connected. Just a word of caution to everyone.

Cliff W. le

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Shoppers supply rocks.

Matthew J. le

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Pick up personnel was not very knowledgeable about check out procedures for the truck. Overall nice people but it took about 35 mins to get the truck.

Karalyn P. le

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Nothing the people and process were perfect. Thank you.

virginia S. le

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Le client n'a pas laissé de commentaire.

Lisa H. le

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Le client n'a pas laissé de commentaire.

WAYNE A. le

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They refused to take the trailer stating that they did not have time because they were a liquor store not a $&@“ U-HAUL store. They had many U-HAUL vehicles and trailer in the lot but no time for me. I took it to shoppers supply to drop it off then and the staff there were great.

Walter G. le

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Le client n'a pas laissé de commentaire.

JAMES C. le

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The gal in the blue shirt couldn't have been nicer or more knowledgeable. Your folks have always been good and the equipment reliable. That's why I keep coming back to you...

David M. le

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Keep the same employees you have now .great to work with, we were hiched up car on and gone in a half hour.

Gary M. le

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The trailer had several lights that did not work, one was a tail light, most were running lights. When I made the reservation, it was at a location close to me, they called me the morning of pick up and told me the pick up location was changed to a location that was closer to my house. When I went to pick up the trailer, they couldn't find it. I gave the person my reservation number, and after a phone call it was found and setup at the Shoppers location and I was able to check in. I was asked if I needed help and I said no and hooked the trailer up myself. The person that did the check in was not very friendly

Carol S. le

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The attendant was very nice and helpful.

Denice C. le

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Keep Gina at the helm. We've rented twice with her now and she really goes above and beyond in customer service!

Brandon A. le

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Le client n'a pas laissé de commentaire.

Maria J. le

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Excelente customers service

William S. le

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Le client n'a pas laissé de commentaire.

James F. le

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Le client n'a pas laissé de commentaire.

Richard V. le

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Would not take unit-lot was full

Floyd D. le

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Le client n'a pas laissé de commentaire.

Tim B. le

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We had reserved an open 5x8 trailer at Tireman Services in Apache Junction, AZ. When we arrived to pick up the equipment the employees were unable to provide any UHaul equipment. Fortunately another UHaul location was located a few miles away, and they were able to provide us with a trailer.

Lisa D. le

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My experience was perfect. Joe, the manager, is very customer orientated, & pleasant to work with. He took the time to explain the contract in detail to me, made sure I understood it, then asked if I had any questions. The whole process was quick and efficient. And I would highly recommend to anyone looking to rent a U-Haul, that they come to this location and ask for Joe. Lisa DePalma

Walt N. le

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Quick service and helped with unhooking.