Évaluations des clients Shoppers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Shoppers

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Marti N.
Évaluation :

We are requesting further adjustment to the amount we paid for this rental truck . It was the worst experience we have ever had especially during this time of Covid-19. We had to bleach the cab before we could get in and use our lawn blower to blow out the box before we could load anything. Also part of the rubber on the drivers side windsheild came off while driving on the interstate causing us to pull off to the side of the road. When we went online to reserve the truck the total price included the auto tow equipment but we were charged separately and we had to go two different locations to get each piece . When we arrived in Texas, the person at the location wanted to refuse it.

Terry B.
Évaluation :

so far it looks like have been charged three times for one rental am not happy

DONNA M.
Évaluation :

The manager at shoppers and Andrea and the original person is a great wonderful wonderful people great great customer service and taking care of me wonderful wonderful service

JOHN O.
Évaluation :

Le client n'a pas laissé de commentaire.

DEBRA S.
Évaluation :

Le client n'a pas laissé de commentaire.

Slater W.
Évaluation :

Le client n'a pas laissé de commentaire.

Fredrick S.
Évaluation :

Le client n'a pas laissé de commentaire.

John M.
Évaluation :

Great team of employees all willing to help

Pat K.
Évaluation :

The employees at Shoppers is on top of it, friendly efficient service

Kevin G.
Évaluation :

Le client n'a pas laissé de commentaire.

ROBERT J.
Évaluation :

No personal contact which was alright. Just talked on phone. They offered help but it wasn't needed

TINA MARYEDITH W.
Évaluation :

Le client n'a pas laissé de commentaire.

ALBERTO R.
Évaluation :

Le client n'a pas laissé de commentaire.

DERRICK S.
Évaluation :

David was very helpful and friendly

Michael H.
Évaluation :

Le client n'a pas laissé de commentaire.

Robert W.
Évaluation :

Le client n'a pas laissé de commentaire.

DARYL S.
Évaluation :

Le client n'a pas laissé de commentaire.

Alan H.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael C.
Évaluation :

car hauler looked very used but worked perfectly

TERESA F.
Évaluation :

Le client n'a pas laissé de commentaire.

JOANN M.
Évaluation :

Le client n'a pas laissé de commentaire.

RICHARD W.
Évaluation :

Fast and Friendly Service coming and going.

Larry H.
Évaluation :

Waited ten-15 minutes for someone to come to the u-haul counter. He was using his mask as a neckerchief not as a mask. I care.

james F.
Évaluation :

The first place wouldn't take the truck. Had to drive to another location and waited one hour to get it check out. Would like a refund for wasting my time trying to return the truck, very rude people at both locations

BARRY R.
Évaluation :

It a thing... the person I dealt with was amazing, extremely helpful and friendly! Thank you

DALE ALBERT B.
Évaluation :

When I dropped off I didn't get a printed receipt. They said they'd email it to me and I never got it so i went back later, they called uhaul and was told uhaul would email it to me. It took several hours but it came in the middle of the night.

WILLIAM JAY M.
Évaluation :

They should be sure that all the lights on the trailer work before renting it. Ours had three lights that were out the whole time.

JOSEPH STANLEY M.
Évaluation :

Le client n'a pas laissé de commentaire.

Gary C.
Évaluation :

Le client n'a pas laissé de commentaire.

David M.
Évaluation :

Le client n'a pas laissé de commentaire.

Chris R.
Évaluation :

Le client n'a pas laissé de commentaire.

SHARON C.
Évaluation :

Le client n'a pas laissé de commentaire.

David K.
Évaluation :

Le client n'a pas laissé de commentaire.

Karen L.
Évaluation :

Le client n'a pas laissé de commentaire.

MARK C.
Évaluation :

Le client n'a pas laissé de commentaire.

David H.
Évaluation :

Le client n'a pas laissé de commentaire.

Wayne F.
Évaluation :

Le client n'a pas laissé de commentaire.

Daniel S.
Évaluation :

We picked up the first dolly, and found a lighting issue. So, the attendant didn't hesitate to swap us to a different, nicer unit to get us on our way. The People at the pick up location where Awesome!

Anthony S.
Évaluation :

Le client n'a pas laissé de commentaire.

Mark D.
Évaluation :

Make sure the customer gives consent before the employee takes a picture of their drivers license on their personal cell phone.

RONALD L.
Évaluation :

Le client n'a pas laissé de commentaire.

kathryn C.
Évaluation :

Le client n'a pas laissé de commentaire.

CARL M.
Évaluation :

Le client n'a pas laissé de commentaire.

Tina N.
Évaluation :

Le client n'a pas laissé de commentaire.

Casey A.
Évaluation :

Le client n'a pas laissé de commentaire.

leroy A.
Évaluation :

Le client n'a pas laissé de commentaire.

edna D.
Évaluation :

Le client n'a pas laissé de commentaire.

Nakia L.
Évaluation :

Le client n'a pas laissé de commentaire.

Galen M.
Évaluation :

Kept being run around for drop off and no one told us to go to Shoppers a store in Aoache Junction to drop off. So over hour driving up and down Aoache Junction trying to find Uhaul. No advertisement no signage to tell client where Uhaul was located

Garry N.
Évaluation :

Le client n'a pas laissé de commentaire.

Mary Lou M.
Évaluation :

Le client n'a pas laissé de commentaire.

DUANE S.
Évaluation :

When I was backing the trailer I hit a bump and trailer came disconnected The new style hitch that do not use a safety locking pin or bolt is very unsafe

Lynne M.
Évaluation :

Le client n'a pas laissé de commentaire.

Sarah W.
Évaluation :

Favorite U-haul rental location

micah K.
Évaluation :

Le client n'a pas laissé de commentaire.

LORI K.
Évaluation :

Well the truck that was rented was having shifting issues it wasn't running very well

Richard K.
Évaluation :

Drop off wait time was subpar but store associates were busy.

LORRAINE G.
Évaluation :

Le client n'a pas laissé de commentaire.

Kenneth M.
Évaluation :

A Toyota Tacoma just barely fits on a Auto Transport Dolly. And if it has Factory Performance Wheels/Tires installed, the wheel straps won't go around the Tires. Need to get longer straps for these types of situations

Martin B.
Évaluation :

The guy who checked me in was very unfriendly and the reason I wouldnt rent again. the trailer was dirty and full of glas and dirt. The guy who served me on return was the opposite and was super friendly and helpful.

Chris H.
Évaluation :

Not to double book equipment. It all ended up working out, but frustrating when you show up at the appropriate time and then your saved equipment is not there. Computer problems maybe, but could have turned out bad. Glad it all ended up working out with the guy showing up with the right equipment we had requested. Customer service was great though trying to help resolve the issue and work with us on getting our needs taken care of.

KRISTIE N.
Évaluation :

Customer service was amazing. Great job shoppers for the great customer service

Troy M.
Évaluation :

Le client n'a pas laissé de commentaire.

Richard J.
Évaluation :

Le client n'a pas laissé de commentaire.

jackie M.
Évaluation :

Hire new people, the guy acted like we were bothering him, so slow. The lights did not work and he didnt care, we never did get them working.

Anson G.
Évaluation :

I wanted to drop the trailer off at a different location than the location I picked it up at and that was never put in on the contract. So the location I wanted to drop it off at wanted to charge me $249 for the mess up. So I then instead had to drive 30 min to drop it off at the location I rented it from and another 30 min home. When I could have drove it 5 min from my house. When we got to the location to pick up my vehicle to tow it home one of the tires was flat on the trailer so we had to air it up before we left the location to tow my car home. I won't be using this location again.

Marvin E.
Évaluation :

Le client n'a pas laissé de commentaire.

James M.
Évaluation :

Everything was great !

KAREN MARIE G.
Évaluation :

Please have the staff know how to properly charge for service, as well as be able to operate the register correctly. While well meaning, the person who helped me did things incorrectly and caused a lot of confusion and overcharged me. Thank you to U-Haul for helping to straighten out the mess.

Scott V.
Évaluation :

Everyone who helped us was so friendly and accommodating. Moving our daughter back to college was made easier with their help. Many thanks!

Brian P.
Évaluation :

Le client n'a pas laissé de commentaire.

shannon Y.
Évaluation :

I asked for a truck at first they told me they only had a van I told them what I needed it for they said the van will work the employee that helped me was very nice and friendly I highly recommend using this location

RONALD A.
Évaluation :

Le client n'a pas laissé de commentaire.

Hal G.
Évaluation :

The drop off location at Shoppers is large and easy to drop off your truck and trailer.

Steve B.
Évaluation :

The computer system was giving the people some problems but they handled it well! Very happy with the help I received!

David S.
Évaluation :

Location and Uhaul employee at the location was phenomenal. However I spoke with a representative via phone Vanitta I won't say last name but was she was extremely rude and impatient. When calling customer service you'd expect to be treated with respect and be listened to. This woman cut me off at all attempts to state my grievances. I work with the public and would never treat someone in such a way.

David M.
Évaluation :

I

Mark J.
Évaluation :

Le client n'a pas laissé de commentaire.

Dusty F.
Évaluation :

Le client n'a pas laissé de commentaire.

Dean L.
Évaluation :

Le client n'a pas laissé de commentaire.

John L.
Évaluation :

They were very accommodating

Philip B.
Évaluation :

I had the truck for 20 hrs and I was charged for 2 days. When I called the pickup location I was told that is weird and recommended I call customer service. I called customer service And waited 50 minutes and they said I needed to call the pickup location. They called the pickup location and I waited for 30 min on line and the rep came back and said I would get the extra day refunded in 2 weeks Wow

Jerry N.
Évaluation :

Need more help at counter

RAMON M.
Évaluation :

Le client n'a pas laissé de commentaire.

Grant H.
Évaluation :

Le client n'a pas laissé de commentaire.

Harold W.
Évaluation :

More vehicle transport trailers available.

Brian H.
Évaluation :

Le client n'a pas laissé de commentaire.

Charles H S.
Évaluation :

Le client n'a pas laissé de commentaire.

Hans N.
Évaluation :

Le client n'a pas laissé de commentaire.

VICTOR G.
Évaluation :

Le client n'a pas laissé de commentaire.

RONALD J.
Évaluation :

Le client n'a pas laissé de commentaire.

Keith L.
Évaluation :

Fuel was not full and unit was dirty. The employees were great and had a good attitude. Very helpful. But the unit was very dirty.

Daniel G.
Évaluation :

Fix your system. It fails too often. I don't mean to imply that things can't go wrong, but this looks like a regular thing and that is wrong.

Mike T.
Évaluation :

Le client n'a pas laissé de commentaire.

Joseph M.
Évaluation :

Le client n'a pas laissé de commentaire.

Perry H.
Évaluation :

Put a bright-LIGHT in the trailer for ease of nighttime loading!

Rosa M.
Évaluation :

Excellent customer experience (our very 1st rental request) - Rob was extremely helpful. Would definitely do this again.

james P.
Évaluation :

Le client n'a pas laissé de commentaire.

Mark M.
Évaluation :

Le client n'a pas laissé de commentaire.

BROOKS M.
Évaluation :

Was charged double what I was told! Was Charged for gas when had 1/4 tank in it! It took 5 times to try to rent the damn thing! I'm very unhappy and upset and indeed I don't deserve this outrageous bill! So you tell me what the right thing to do is?

Non reviews have been submitted for this location.

Retour
Haut de la page