Customer Reviews for Shoppers
(Concessionnaire U-Haul dans le voisinage)

536 évaluations

1477 W Apache Trail   Apache Junction, AZ 85120

(480) 288-7800

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 7h pm
  • Dim : 10h am à 4h pm

Services dans cet établissement :

Pour nous contacter

(480) 288-7800

1477 W Apache Trail
Apache Junction, AZ 85120

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 7h pm
  • Dim : 10h am à 4h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Le client n'a pas laissé de commentaire.

William G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DON R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle K. 
Évaluation :
3

Phone reservation was completely useless I tried 2 times and they were no help and one was rude if there is someone else next I will not use Uhaul

Russell S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ERIC L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheri S. 
Évaluation :
1

I was promised a 26ft truck. Showed in the system there was one. There physically was Not a truck. They tried to compensate with a 15ft truck & a trailer, but still charged me for a 26ft truck. I'm pretty upset with the lack of knowledge any of the “traffic” people had. I will be calling in the morning to get my refund for the smaller truck. I better get it.

Desirae D. 
Évaluation :
1

I rented a trailer because my husband passed away out of state and I was told I would have to pay for 3 days but when I told them I only needed it for 1 day they told me I would get a refund for the unused 2 days.....I Didn't and I'm very pissed that I was lied to considering the circumstances !!!! That wasn't right!!!

Angela R. 
Évaluation :
2

Took over an hour. Truck had not been checked in. Only half a tank of gas. Interior was filthy, full of dog hair. Had to hookup the auto transport trailer myself. For 1700 miles there was a horrible wind whistling in the cab. All of this for 3 010 $.!! UHaul owes me a refund!!

CRAIG S. 
Évaluation :
4

I still did not receive a final receipt via email showing I returned the trailer. Only get a signature from employee. Would like a final receipt!!!

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willis B. 
Évaluation :
5

Person helping me was very helpful, courteous, in polite. 5*

Charles M. 
Évaluation :
3

Make sure the product is there when the customer comes to pick it up

Rod U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pat G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kendel W. 
Évaluation :
5

Great place to rent from 😎

Lawrence H. 
Évaluation :
4

Free beer!

GLEN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT T. 
Évaluation :
3

Hire people that care about paying customers needs.

DAN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOBBY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret A. 
Évaluation :
4

The cab of the truck was dirty. The windows were dirty inside and out. I had to clean windows before I could get it on the road. Otherwise it was fine.

Ralph R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA BLANCHE S. 
Évaluation :
3

maybe not charge people for fuel when I already paid for gas and I received it empty so I put in 40 when I got charged 48 for fuel....and I returned it with way more gas then it had.... I received it dirty and I had to pay a cleaning fee....not okay.

SAMANTHA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOY M. 
Évaluation :
5

quick return process, great customer service

Avie V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH C. 
Évaluation :
5

I love shoppers. The issue I have is with U-haul itself. I needed to take machinery to a location approx 50 miles away. I needed a low loading gate or a ramp. I originally wanted to use a pickup truck and a trailer, because it's easier to tie down the machinery in a small trailer....but....absolutely no pickup trucks ANYWHERE in my area. Ok well, then a box truck, but something with a ramp. Nope, no trucks with loading ramps are available, all being used by people who are moving. So, yes, there are a bunch of small box trucks, but no ramps. Ok, how about a cargo van with a trailer? nope, cargo vans don't have hitches. I went with a cargo van because I figured the lower bumper would be easier to load with smaller shorter ramps, which I had....Nope, it turns out that the actual cargo floor is much higher than the rear bumper and a 6 or 7 foot ramp is not long enough, because it's too steep of an angle. I get it people are moving a lot. How about having LOADING RAMPS avaiable for us schlubs that need to move stuff in town? I had to cancel my intended use and was out several hundred dollars, plust the 200 $bucks I spent on the Uhaul van (which I still haven't received any refund, even though I didn't go the expected 120 miles, I only went 10 miles and turned it in after one day instead of three that I rented for.

James B. 
Évaluation :
1

I asked to leave the truck and trailer at two locations and they did not let me this is completely not fair it was such and inconvenience for me and my family

Roy D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

david M. 
Évaluation :
5

Devon was awesome and was able to help me out while in a tough spot. I am grateful for the people at shoppers Gen & Devon really saved the day!

Roger B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY C. 
Évaluation :
2

The person behind the counter was not very knowledgeable. I was overcharged for the trailer rental. No help, I'll be calling uhaul. Your online rsvp is a joke!

Dan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KWL- Kurt L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuela B. 
Évaluation :
5

Get rid of the lucky bobs location. Don't set up a reservation for a truck that isn't there. Not Shoppers fault though.

Brian K. 
Évaluation :
3

The man who helped me was rude and talked down to me which I found very offensive and disrespectful

CANDYCE T. 
Évaluation :
5

They were friendly

REBECCA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pat A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUZANNE A. 
Évaluation :
5

Original pick up location, no one showed up to open the store. I waited over 1 hour had to call u haul cancel reservation and start over with a new reservation and location.

EDWARD P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONALD J. 
Évaluation :
5

Employees were very helpful and had tips for towing for a beginner. Overall a good experience.

chance A. 
Évaluation :
5

Everyone everywhere was great.

VICKI H. 
Évaluation :
5

Great place

JOEL G. 
Évaluation :
5

Very helpful and help me a lot.

HERMAN L. 
Évaluation :
5

The tires looked good, but I had to replace one.

BRADY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James G. 
Évaluation :
1

Educate your employees better on running a computer. It takes way to long to check anything out. Then they tell a person you aren't in the system when you have a confirmation number that they printed out when u made the reservation right in front of them. Then they send you to a place 10 miles away that don't even handle trailers. Took a hour & 15 minutes to finally get a trailer when i was in the system after all.

JACQUELINE H. 
Évaluation :
1

Use the correct email address

Mike K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William N. 
Évaluation :
2

Trailer was filthy and a tad beaten up but it did it's job.

Michael T. 
Évaluation :
5

Wish we would have known we were going to Shoppers Supply.

CAROL SUE N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN C. 
Évaluation :
5

It was pretty good until I got hung up in traffic and ended up getting charge for an extra day

Doug B. 
Évaluation :
5

No equipment inside vehicle

CALEB V. 
Évaluation :
5

The guy at this location polite and helpful

DAVID W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Todd C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLENDA S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Russell W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeff M. 
Évaluation :
5

Lol, not let the sun get the trailers so hot. The guys are great.

JAMES S. 
Évaluation :
1

No help whatsoever!! I am over 60 and all the girl did was point to drop off area and said I had to park the trailer and come back inside to do paperwork it was over 100* and heavy as hell The safety chains wouldn't come loose it was the worst uhaul ever I will never rent again from uhaul!!!

SHANNON S. 
Évaluation :
5

Uhaul needs to stop calling me every time I select a location for pickup in trying to change for me to pick it up at a main Uhaul location. It seems they like to do this to take away business from the smaller not Uhaul specific locations in trying to keep their commission. It seems like a scam.

IGNACIO J. 
Évaluation :
5

A built in gps

BRIAN M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tammie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEAN F. 
Évaluation :
5

Have equipment available if payed for ahead of time

Jesus P. 
Évaluation :
5

N/a

PAUL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KENNETH H. 
Évaluation :
5

Both guys, on pickup and return, we're just great guys. Just keep up the great work.

JAMES S. 
Évaluation :
4

location had no AC and the windshield was very dirty

Julie S. 
Évaluation :
4

More people on site to help

Donald T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERLINDA S. 
Évaluation :
3

Keep the prices as agreed upon at time of rental to returning it

PRISCILLA T. 
Évaluation :
5

I was instructed by traffic to drop off at a location twice the distance from where I normally go... This location was twice conveyed to me by traffic... this is where I went and when I got there, got jammed up in their small facility, I was told they would not accept my drop off... thus I had to reverse out of a small closely confined space to get out... I then went to where I usually go and there was no problem with them... Next time I'll go where I want

MARK J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rickey H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS A. 
Évaluation :
1

Truck and box was dirty and the guy who worked with us was short tempered

Brooke B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jim B. 
Évaluation :
5

I was a little upset to find out the same trailer I rented last week for 21 $was now 35 $it seemed like quite a jump in price.

DALE L. 
Évaluation :
3

I rented two trucks one had no A/C I. 110° heat and was supposed to be credited back, I was charged for a dolly they didn't even have. The second truck had been in an accident and the shook so bad you couldn't drive over 35mph and was charged for 115 miles when the two house were only 18m apart and I only had it 5h which was 2 1/2 trips there and back so no way I could have put 115 on it, there wouldn't have been enough time to drive that and load it unload in the time

Scott W. 
Évaluation :
4

The Uhaul counter at this store should open by 8 am (not 9am) as most folks would like to start projects/moves before the heat sets in. Otherwise, an above average vendor.

Brian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard K. 
Évaluation :
2

Dirty Cab. Previous users medicare card in drink holder. Poor service. No interest in serving public. Slow and inattentive.

Jackie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANICE K. 
Évaluation :
5

The Shoppers location made the whole day better. But Uhaul needs some work on their overall customer service and rental procedures across sites. We originally ordered a trailer, utility dolly, and furniture dolly from American Self Storage, 8050 E Main St, Mesa, AZ 85207. We received a call within 24 hours stating that they did not have the equipment and moved our order to the Shoppers location in Apache Junction. No problem. But, when we arrived at Shoppers, they had the trailer, but not the dollies. The Shoppers employee called multiple places until he found dollies for us at the U-Haul Moving & Storage of East Mesa location. When we arrived at the east Mesa location, the main person was grumpy and demanding. He wanted his equipment back and wanted copies of my drivers license. I gave him the order number. So, I returned his dollies to him and returned the trailer to the Shoppers location. At Shoppers, they were empathetic and helpful. He even gave a discount for my troubles. Uhaul, you need to straighten up your ordering process. You have computers, yet I feel like it is still 1990 when dealing with your ordering system. Also, your grumpy and bossy location managers are giving you a bad name. The Shoppers location was great. Kudos to them. The rest of the experience was sub standard at best and needs some corporate attention.

Kurt L. 
Évaluation :
3

Engine light was on and NO A/C!!!!!

ANDREW M. 
Évaluation :
5

Great service rep at the Shoppers world turn in site

GORDON E. 
Non les évaluations ont été soumises pour cet établissement.

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