Le client n'a pas laissé de commentaire.
Madeleine D.
Customer Reviews for Shortys Towing and Garage Services
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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just what I hoped for!
Fred B.To pick up the paperwork you have to go into the garage where dogs are jumping on me, there it's garbage on the floor, a pile of laundry by the door.
James W.Go to person is Steve @ billings rd in warren! He was excellent!! Truck was booked there and due to storm and travel he went out of his way to get it taken to Shorty's for me! Also tried to reach Shorty's to clarify charges to CC and mentioned to Steve I was trying but not heard back, he said probably busy with calls. A few mins later Steve called me with that verification! He is amazing and caring and very professional! A keeper!! Shorty's took over 45 mins to process the paperwork and the business was disgusting!! Filthy! I do appreciate picking up there!! Ty! Uhaul is the way to go!!
CherylJ M.The yard had about 3" of snow, and a moderate hill. I had to hook up the trailer myself at pickup, and unhook it upon return. Upon return there was no sign of the proprietor, but his barking dogs (they were really nice friendly dogs - no complaints there) made sure that if he were around he'd have known I was there.
JAYNE S.Long wait for pickup then had to drive down to pasture-like field and hook up myself on a hill.
Kenneth G.From the dogs barking at the door from within the garage (they were friendly, but it still makes you wonder), to the layer of dirt over everything, to the 20 minutes it takes for the guy to print out your invoice… slovenly barely begins to describe it
James W.The place is a mess.
BRUCE F.Steve and Wendy at the Warren location are great! Super friendly and helpful and without them we wouldn't have been able to find a truck. They always go above and beyond to make sure their customers are taken care of and their experience goes as smooth and simple as possible They are great
Kaitlyn M.The van was not clean when i got it, it wasnt filthy just dirty floor and seats.
Lorilee R.The location looked like a junkyard and I wasn't really sure where the office was to check the truck in. It was an impersonal experience.
Tim T.Attendant went out on a tow call and was over an hour late to my reservation appointment. I called in the morning and was informed that I could drop off a rental anywhere. When I completed the lease online I couldn't change the drop off location but wasn't worried since I had called. When I finally got the truck they informed me I had to bring it back to that location. It was over 3 hours round trip to return the truck or I would have had an exorbitant fine. My experience was unprofessional, and lacking customer service skills. Truck also smelled like cigarettes. Very dissatisfied.
Emily W.Little selection. Disorganized. Dirty
Charles P.Return location was very dilapidated without any inside facilities. I explained that I received the truck with 3/4 tank and despite that, I was charged for 1/4 tank, requiring yet another call to U-Haul customer service.
Robert J.Shorty's was awesome, however, Uhaul remote check-in, not so much. Y'all never bothered to tell me I'd need 2 people at their phones to vouch for me upon pick up, that I'd need to photograph my ID or have my lease (not something I normally carry around with me). This added a LOT of stress to what should've been an easy task -- had you given me an advanced warning of what the check-in process entailed. But I checked the day before and NO INFORMATION about the process was available, other than to bring my phone and click the link when I was at the location. Then the UHaul rep who called as totally rude! She called my 2nd alternative, barked at him as to whether he knew me or not, and then hung up on him! Not cool! Then to top it off, a wicked lengthy text arrived DURING MY BUSY DAY OF UHAUL USE, starting out with a thank you. So I ignored it, as I was already way delayed from the wonky check in. Then way later, I recalled it and opened it, 2 hours after I dropped the truck off 30 minutes early in the same manner as I return rental cars -- clean, refueled, key in box...only to discover that I was supposed to have checked in while at the truck to avoid a $20 fee?!? So I of course called, despite no longer being at the truck...and was told I had a 59 minute wait to speak with a rep?!? So...had I actually known the process in advance as I should have, I would have called to return AND been expected to sit around there for an hour to check the truck in?!? This process SUCKS and needs a lot of help to actually work for your customers. Better, proactive communication about the process to check in and drop off are a base minimal that Uhaul should absolutely improve so people are prepared with your expectations BEFORE their big day of needing a Uhaul -- a day that is 99 % of the time planned to a T and already VERY stressful. Thank goodness the guys at Shorty's happened to be at the shop when it was closed on Saturday to help me out -- or I would've not been able to pick up the truck! And to note it...there were people in the drive when I arrived at 4:30PM to drop off. They had a 330pm pick up time but could not jump through all your hoops that they did not know about beforehand to check in online, either. They had to wait for one of the guys to come back on his day off to help as your online check-in stinks. I felt bad that I couldn't just give them the keys to the truck I dropped back off!
Melissa G.Charged for gas when we thought we returned gas level at same level as pick up.
John C.Pickup and return were extremely convenient.
William S.Please call ur customer when they leave a message. We did not know what time the place was open and spent an hour of our travel time doing paperwork that we could have done the day before. We appreciated them helping us hook it up correctly. The drop off was easy but again we had to wait to know exactly where we were going. We wish we had this info before our trip
Jenifer T.The truck had no AC for cold air. There was graffiti on the truck. You should give an extra 30 to the place you are going to then dropping it off .
Dana P.The Rockland U-Haul location is a mess! Difficult to park any vehicle upon arrival, Staff not friendly, walked off back into shop not responsive in a timely manner to checkout truck while waiting...waiting to leave this disorganized place
Victor F.be patient, it works fine
DALE H.Shorty's is busy and cluttered, but the guys who work there are helpful and kind.
MAUREEN M.The gentleman who runs this place needs to clean up his act and become more professional.
David E.The staff was friendly but no parking for our ride to leave location so they had to park down the street. Would be helpful to have designated parking for Uhaul customers.
Nancy G.Pick up location was basically a JUNK YARD. Not at all a good representation of the Uhaul brand.
Steve D.No help at all when dropping off. Weird.
Margaret S.Fantastic in all ways!!! Thank you Doug!!! Cheers- Tracy Ann
Tracy L.It was a wonderful and easy experience.
Ronald S.I noted tire looked low. Never checked.
Anthony J.Nothing to suggest.
charles S.No customer service. There was a man there upset at my presence. He was on the phone with whoever should have been there. Unprofessional. Uninviting location.
jake H.great service!
Igor M.Trucks front end was loose. Needed repair work. Not fun driving 1200 miles with white knuckles because the truck wants to weave all over the road
DUANE T.Very easy process and great van!
Nicole C.Very friendly and helpful. I forgot my pickup time until after Shortys had closed. I called his cell number and he came back to the shop. Now that's service.
Eugene B.Very dirty and unkept location which smells of urine. Not at all in keeping with Uhaul standards.
ALLEN B.Although Shorty's is fundamentally a repair garage, Doug, the owner was a pleasure to meet and do business with. Thanks Doug!
ROBERT P.Thanks for a great and accommodating experience.
James B.This location was extremely helpful in picking out what was best for me to use for my move!
ANTHONY V.Shorty was very helpful!
Michael A.Box van almost bounced us out of our seat. The seat adjustments were sacrificed for a few more inches in the box so being tall is a detriment. I only drove it four hours distance. Any farther, my knees would be damaged.
James S.Took about 45 minutes to get the trailer. The inside of the trailer was dusty. Staff were friendly and helpful.
Jonathan B.My bill is as much higher than I expected
ROBERT F.An excellent place all around.
Clifford D.Went fine. Would use again.
Gregory K.Make sure you actually give them all equipment the customer has paid for I paid for a dolly I didn't get and had to move my appliances by hand. Not at all impressed with the fact I got a call day prior to change the pick up location for the truck I had reserved a week in advance of my move. Not impressed I had to go almost 20 miles out of my way in the wrong direction to pick up the uhaul instead of being able to pick up at the location a mile up the road from my house. Not at all impressed with the fact I was charged 40 cents a mile for the 20 extra miles I had to go to pick up the truck. There were no straps in the truck either. Overall highly disappointed in the services provided. I will not be recommending uhaul to anyone
Thomas L.I returned the vehicle clean and full of gas. I picked it up on Friday at 3 and returned it by noon on Saturday. I made 2 drips to the transfer station to unload moving boxes. I thought I would be charged for only one day not two.
Toney M.