Évaluations des clients Shoulders Auto Inc

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Shoulders Auto Inc

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John S.
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Very easy and was able to return after hours

Ronald P.
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Le client n'a pas laissé de commentaire.

John R.
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Fast, efficient, great location!

Lloyd N.
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great place staff is great and helpful

terry K.
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Gave me the wrong piece of equipment, rented a car transporter and the vehicle didn't fit so I took it back with 0 refund. Wont use this location again. I'll go back to Penske.

Wendy P.
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Everything went smoothly

Jonathan Q.
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The Truck smelled very strongly of smoke. Really really strongly.

SCOTT GLEN W.
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Le client n'a pas laissé de commentaire.

Mike S.
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Le client n'a pas laissé de commentaire.

George D.
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Le client n'a pas laissé de commentaire.

Chris M.
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Mike Shoulders and his team do a super job preparing you for a move across town or across the country.

Michael P.
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On two occasions I have dropped off a trailer. The first I had an injured back and could no disconnect the trailer by myself. The staff was reluctant to assist me. The second time I disconnected the trailer in the area of all other trailers, went to have my drop off recorded and the OWNER refused to process my drop off because I did not back in the trailer in a specific spot. He continued to refuse checking me in and using the foulest language ordered me off his property. The closest U-Haul drop-off next closest facility is 50 miles away. I will use the alternative business next time.;

Charles J.
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Le client n'a pas laissé de commentaire.

Jason W.
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Le client n'a pas laissé de commentaire.

Bryon G.
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Would not recommend using 24/7 over the weekend. It was so far out that when we got there our location could not be verified. A disastrous pick up.

James B.
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Le client n'a pas laissé de commentaire.

MARIA S.
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I called first and the lady answered all of my questions and concerns. Very polite and helpfull, took time to explain to me the process and cost. I will definetely go back and recommend this place

CALEB E.
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Le client n'a pas laissé de commentaire.

Stuart A.
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Le client n'a pas laissé de commentaire.

joyce S.
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Everyone was very knowledgeable and helpful.

Melissa P.
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Le client n'a pas laissé de commentaire.

Jeffrey S.
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The problem I had with drop off is with UHaul, not Shoulders Auto Inc. This is the 2nd truck rental where your check-in online / via the app failed. I spent 20 minutes on the phone with UHaul (800-342-8465 @7:39pm SUnday, Feb 8) trying to find a way to make the Return Trailer button appear, I have an unlimited data plan on my phone, and the person I was talking to - who was polite - kept asserting I did not have a data plan so you have a training issue there. I think I've gotten it to work once on a computer but you're 0 for 2 on iPhones. What irks me is I do NOT want to be charged the $20 fee for not using the app/web after hours (and was not this time) when it is IMPOSSIBLE to get that experience to work. BTW as soon as I log in the app is always putting up a red box telling me my contracts cannot be accessed, even when I have perfectly good reception (and obviously logged on).

Glenn L.
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Le client n'a pas laissé de commentaire.

Mike S.
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Le client n'a pas laissé de commentaire.

Martin M.
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They were very polite and helpful.

Casey C C.
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I was supposed to have had a storage unit reserved and they didn't do it, so I arrived across the country with no free storage, so I had to find one and pay. They were friendly however.

Mark P.
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The easiest rental I've ever done!

Melissa L.
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Very disappointed that you made us drive 30 miles to pick up the truck that we reserved at our LOCAL Uhaul dealer a week ahead. It took 90 minutes out of our load time instead of 10 minutes had you provided the truck to our Lafayette TN Uhaul dealership v

Kim F.
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Le client n'a pas laissé de commentaire.

Michael R.
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They said they had the truck I needed then I had to go 20 miles away to get the truck and come back to pick up the appliance dolly.

Michael M.
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Le client n'a pas laissé de commentaire.

James or Beverly E.
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We have done U-Haul business with this location before & as always they have done a wonderful job. We will also be doing future business with them also. 5*!!

james O.
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Nothing they are great

Kenneth P.
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Le client n'a pas laissé de commentaire.

William R.
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Le client n'a pas laissé de commentaire.

Teresa B.
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Le client n'a pas laissé de commentaire.

Lori C.
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Always a pleasure doing business with uhaul

Daniel Z.
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service was great clean truck

Doyle C.
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Le client n'a pas laissé de commentaire.

Danny B.
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We were about twelve hours late bringing the uhaul back, due to moving issues. We were charged the same amount as we would have been charged had we kept it another 24 hours. We were also overcharged on mileage as well, never again!!!!!

Tina S.
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Le client n'a pas laissé de commentaire.

Denise G.
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Le client n'a pas laissé de commentaire.

Kelley P.
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Le client n'a pas laissé de commentaire.

John H.
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I don't know how this could have gone any smoother or easier. Mr. Shoulders was friendly, helpful, and gracious. Appreciate him and U-Haul for helping us!

Elaine P.
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Le client n'a pas laissé de commentaire.

Dawn V.
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Everything was good. The man was very knowledgeable and took his time to explain things to us.

eva W.
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Le client n'a pas laissé de commentaire.

DAN H.
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The pick up and drop off locations could not have been better. Thank you for your great service. Dan Harrison

Steve D.
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Le client n'a pas laissé de commentaire.

Roger S.
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Outstanding hospitality n service. Great rates n eguipment 10 stars!!!!

Coletta I.
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Le client n'a pas laissé de commentaire.

Johnathon Cody G.
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I was told the truck was cheaper to rent Round trip and not one way in which I did not need to drive all the way back but over the phone the rep insisted it was cheaper which not for sure how due to it's .99$ per also in which I was told was included in the $146 upfront cost. I ask the rep upfront is this all is the miles included she said I have no idea. So I'm not real happy with uhaul nor the rental company I probably could of saved over 60$ if I would of not brought the truck back they're probably just saying that so they would have another big truck to rent out. Also AC only works on high and tail light is intermitten so I'm not pleased with uhaul nor the rental company to say the least.

Karen A.
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Keep on helping people out. I am renting another truck next week. Wish me luck.

DONALD G.
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Le client n'a pas laissé de commentaire.

Kim F.
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Shoulders Auto are very pleasant and knowledgeable people. Easy to rent from and clean, well kept trucks. Thank You, Shoulders for making moving a little easier!!

William B.
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Lower the price.

BIll V.
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Le client n'a pas laissé de commentaire.

Charlers B.
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Pick-up went quick and easy

hugh C.
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Le client n'a pas laissé de commentaire.

Wesley R.
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Le client n'a pas laissé de commentaire.

Jamie D.
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Mr. Shoulders and his team or extremely accommodating professional and willing to make me have a positive customer experience in renting a U-Haul truck. I am a 58 year old female that rented a large truck and he was very informative on everything I needed to know. I would highly recommend shoulders service to anyone and everyone.

Danny U.
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Le client n'a pas laissé de commentaire.

Johnny C.
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Shoulders motors is highly over priced. and renting uhaul stuff from them is like pulling teeth..i would drive the extra few miles than have to stop here

Jackie M.
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Everything went good and smooth

James N.
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Le client n'a pas laissé de commentaire.

kimberlie G.
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The drop off location was also unable to answer questions regarding my being charged to much. They hung up on me and were not very polite

Debrorah B.
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Le client n'a pas laissé de commentaire.

Alemda B.
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Le client n'a pas laissé de commentaire.

Doyle C.
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Le client n'a pas laissé de commentaire.

robert H.
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They were closed. Maybe because of bad weather.

MARK E.
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Le client n'a pas laissé de commentaire.

Beverly W.
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Mike was extremely helpful. He went above and beyond helping my daughter and I find the truck needed to safely move in. He had everything ready as promised when we arrived.

RANDY M.
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Le client n'a pas laissé de commentaire.

Michael C.
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Le client n'a pas laissé de commentaire.

Kristie M.
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The customer service agent complained about the companies computer problem. He also ran my card twice and I was charged twice for one contracted truck! I still have not been reimbursed for the second charge!!!

Michael R.
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Shoulders Auto Inc. was very helpful and convenient. Received great service.

Mike C.
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I think your advertising for 29.99 or 39.99 a day is bullshit. you only find out what you really owe when the contract is signed. Look at my contract. Do the real deal and show everything up front. Like I said your pricing is total bullshit

Brenda W.
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Le client n'a pas laissé de commentaire.

DOUG O.
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Le client n'a pas laissé de commentaire.

Tim F.
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The truck I rented was very easy to drive and did a great job. The employees of the rental store were very helpful and friendly.

raina M.
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Le client n'a pas laissé de commentaire.

jerry C.
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Le client n'a pas laissé de commentaire.

Charles G.
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Le client n'a pas laissé de commentaire.

Elston G.
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I am so glad that I chose Uhaul to help me get moved. The truck was very clean and great on gas. The whole experience was great.

Tommy M.
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Every thing was good

ARTHUR A.
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Le client n'a pas laissé de commentaire.

CHAD H.
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Friendly, knowledgeable staff. Very helpful.

Bardwell C.
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Le client n'a pas laissé de commentaire.

Michael C.
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Location was closed at the time of drop off so unable to answer most questions.

Steve D.
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Pick up/set up process went very well. Thanks

Larry M.
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There were two people there that were very good people. That was the two ladies that worked there. They were very knowledgeable of the rental equipment and went above and beyond to help me.

TABITHA L.
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I rented a 26ft Uhaul and ended up not being able to get it up my driveway. It got stuck and I had to get a tow truck to come out. When I took it back to see if I could get a smaller truck I was told I was going to be charged for a full day plus $15 dollars for gas for driving it 5 miles to my house and 5 miles back. Then I had to pay to rent the mid-size truck. I'm a single mother of 4 kids and I do everything on my own with no help. I thought it was crazy that I had 2 pay $206 to rent something I didn't use plus the $100 had to fork out to the tow truck driver. I will never use this company again nor would I ever recommend it to anyone else

CHARLOTTE L.
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Le client n'a pas laissé de commentaire.

Richard W.
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Le client n'a pas laissé de commentaire.

michelle C.
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the man who helped me made it an easy time...I was quite stressed over moving...he was very friendly and kind.

Jeffery C.
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Le client n'a pas laissé de commentaire.

APRIL T.
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Very dissatisfied with knowledge of the masnager. He could have modified my reservation instead I was charged additional uneccasarray money. If you are going to run a uhaul you should have all the info needed. I will never use this uhaul location again.

Dana D.
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Le client n'a pas laissé de commentaire.

jerry S.
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Le client n'a pas laissé de commentaire.

DARRELL Z.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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