Staff education on return procedures
KATHY P
Customer Reviews for Shree Postal Annex of Danville
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Excellent service à la clientèle. REALLY friendly folks love doing business with a local family-owned vendor...would like to have completed invoice done faster for my expense accounting purposes.
Russell BSuper nice & the best customer service
Roya MNot charge automatic days when days are not used. Beware that For long distance one-ways, Uhaul will automatically charge for nine days.
Clarence DI've used Haul 2x at the Postal Annex in Danville, and both times I did not get the equipment I reserved. HOW AM I SUPPOSED TO MOVE IF I DONT HAVE A UTILITY DOLLY AND BLANKETS??!!!! You should not be able to reserve them if they are not available. I will never use UHAUL again.
Larry PVery friendly help…very convenient location…every part of my experience was excellent…thank you very much…
Bob D….
RAJU NLocation owner was rude and would not listen or help us. The lot was full of Safeway delivery trucks and we could not get in. She made us wait and ask delivery drivers to make room to get in. I am a regular UHaul user. This will make me use someone else.
LesLee GGood customer service
RYAN KLocation behind Safeway so doesn't look like a UHaul location
chang lI was disappointed that I was charged for insurance coverage when I had selected during my reservation that I did not wish to have coverage. It feels like a scam that I had to opt-out of the coverage again.
Lauren THave better operating hours
Neil BThey were great fast check out and great costumer service.
Bevi RQuick and easy and affordable!
Mary JPleasure working with professionals
Stan BNice people. We liked the location and would likely use it again. HOWEVER, we were informed that U-Haul does not rent the smaller panel vans to go one way and drop off. Only for rent and return to the same location. That was a huge problem, as the other trucks were much too large for the amount of things we had to move. We also completely disagreed with U-Haul's policy of renting us a truck with only a half full tank of gas and saying we had to return it the same way. We returned it with nearly a three quarter tank because when we filled up half way, it was difficult to gauge how much we would need to get to our destination and have a half tank left. So, we overfilled it--and overpaid for fuel. This is a blatant and obvious attempt by U-Haul gouge customers for fuel and a total ripoff. For these reasons, we will not rent from U-Haul again and would not recommend U-Haul to others.
GEORGE RVery streamline operation, friendly staff, good service, definitely recommend it to anyone.
John QMobile check in does not work. After taking a photo of myself, it will not proceed to license photo. I had to go to the counter where they send me a text message for it to work. I ended up renting the regular way not mobile.
Isidro TThe U-Haul check-in APP was not working and I tried to check-in multiple times. I spent about 40 minutes trying to drop off the truck. I called customer service and waited on hold for over 25 minutes to find out what to do. I had already left the area by that time.
Holly STruck has 116 K miles and the engine needs work. The truck "surges" on occasion - very dangerous!! .
MICHAEL GThe truck was not clean and the light for changing the oil was on. The truck run well. The person on the location was very helpful but the location was not convenient. I have rented U-hall before and this was not that great.
Panos LTry to refer closer facility. When needed.
ALICHA BTruck was dusty inside. Driver's side mirror kept moving out of position when going over bumps. A/C kept cutting out for short periods. When working it was very minimal. We were hot!
Carl BIt did not impact my use of the vehicle but outside could have been cleaner. Inside was fine. I don't think this facility has washing equipment so I was not to bothered. It is a GREAT and convenient place to rent vehicles.
Russ BThere was a complete lack of information. The drop off was located behind the building, which was not easy to find, and there were no signs to indicate this. I would recommend improved wayfinding or the inclusion of that information on the app.
Sean MGreat experience with virtual pick up. Better notification holidays hours would have been helpful.
Raymond LThank your customer service
YOUSEF KJack and Michael were EXCEPTIONAL.
Thej MI booked for 8am and had to wait until 9am for the store to open. Nobody helped me, it was pitiful the help I received from them.
kate sI am a bit unhappy about the way the gas tank level. I got it at "about half-full" -- which was a bit ambiguous. Re-filling the tank to exactly that level is IMPOSSIBLE. So, trying to be careful, I think I had to overfill the tank, MUCH more beyond the level I got the truck with. When I got the truck, the fuel level was as marked above with ^. Attached are my gas receipts, totalling $ 55.44. I think I over-filled something like 2-3 gallons, so would appreciate a refund of $12 towards this over-fill gas-upon-return. ( I have sent my feedback request separately via email to UHaul at the email address provided.)
Aditya GWas bit surprised by the mileage cost.
Stella JThe car was super dirty and it messed up my stuff, i took a day off today while your car gave me allergies as it was super dirty inside and outside. The trunk was in a bad condition and so are my sofas now. Highly disappointed and dissatisfied with this service from such a big company. Is this what you promise to your customers? I called the helpline twice and was told area manager will reach out to you shortly and will get this sorted but no one did, thats so pathetic.
Dyyan REverything was up to standard and speedy service it was reliable and helpful by clerk
KAMRAN HConvenient, nice and clean.
Yehchwen KAlways ready for my rental...great convenient location
Russ BVery satisfied with service!
Mary JI reserved a truck at the Livermore U-Haul. I made a call to the store and they told me they did not have the truck available. They said that I would have to go to the Danville U-Haul to pick up the truck. This was very inconvenient for me. As it was a lot further away from where I was picking up furniture to move it to our house in the West Bay of San Francisco. I was only given 10 extra miles to make up for The difference I felt like I should've gotten some extra miles possibly 20 extra miles instead of just 10 as it was quite a longer destination from Danville to Livermore than it was to pick up the vehicle in Livermore.
Michael BPlace additional items ordered into the truck ahead of time when filling pre-ordered materials. Trucks were clean but had a lot of spiders in them!
Olagunju OThe check out process is surprisingly complicated. It would have been great to know ahead of time that I need additional ID or contacts to prove my ID before taking the van.
Shawn SExcellent service à la clientèle. Super easy to rent and return. Will definitely use this location again!
Kim DAs other reviews on Yelp have said, the owner of this U-Haul Neighborhood Dealer is very rude and disrespectful. She also illegally charges people the wrong price for items, and tried charging us double on our rentals when she shouldn't have. We now have to dispute the charge with our bank because she will not refund us; And we have a receipt that says otherwise on the true charge that she should have done.
Sheree DWorst customer service at pick pintel I believe was her name and the first haul truck was filthy smelled like feces had dog hair EVERYWHERE I HAVE PHOTOS and second truck was not legal to be rented there was a chip right in the front of the driver sided windshield it was not easy to drive but I had no choice because it was the only one they had left.
christian dI've had issues both times I have used this Uhaul location. This most recent experience I opted for the contactless key pick up behind the office in the parking lot. I arrived around 11:10 am, approx 10 minutes after my scheduled pickup time of 11:00am. I noticed the key wasnt available in the lockbox and my order had not been processed because I was prompted to go inside the office when following the pickup instructions on my phone. I went inside (no customers inside at this point) to an get help and instead of an apology for not having my pickup prepared for when it was scheduled the associate was rude saying I needed to complete the 'contract' on my phone before I could pick it up (as if to blame me for why the truck wasn't ready). Mind you the contract couldn't be accessed until the associate processed and prepared my pick up. She went outside to begin preparing the truck and I followed her out - it was now approx 11:20am. After checking the truck she returned inside - myself and my partner waited outside with the truck anticipating her return. After about 10 more minutes I was wondering what the hold up was and returned inside to see her attending to other customers. She could have apologized at that point or let us know she had to attend to other customers in the store - but she let us sit outside waiting for her to return under the assumption we were still being attended to. She finished with the remaining customers in the store and finished preparing our order 40 minutes after our scheduled pick up time - this experience was completely unacceptable. 1) She could have been kinder and apologetic about not having our order ready on time. 2) She could have notified the other customers she had to finish up with us first before attending to them. 3) She could have just had our order ready for contactless pickup by the scheduled time of 11:00am. Instead it wasn't fully prepared until 11:40am.
EVAN PSale lady very rude , make us walk all around the building , even though they have a back door to pick and drop the uhaul truck .
Tony sExcellent customer service
Cynthia EGreat service, easy pick up and drop off! 5-Stars for sure!
Jon JLocation was fine, but doesn't open until 9am so that's limiting. My issue is with UHaul overall - they changed the pickup location of my rental and I had to drive much further than I should have. Also my reservation was supposed to be mobile pickup but that changed too. And the location said I didn't input estimated mileage and I had done that online when I made the reservation so I had to fill in things twice which was annoying.
KIMBERLEY CThe van was dirty. The customer service was poor. I was not clear on the charges. Spent way too much money. Will never be using U-Haul ever again
Kathleen MVery easy and great experience
Stuart OBack til up door wouldn't work correctly. I was able to get it shut, but needs repair. In general, as usual, the link to retrieve my receipt won't work. This has happened before when I used uhaul. It would be better if a PDF of the receipt was emailed out.
Todd HI've rented from this location multiple times and have been pleased with every transaction.
Paul Z