Customer Reviews for Shrigillc BP
(U-Haul Neighborhood Dealer)

141 évaluations

1207 N Eola Rd   Aurora, IL 60502
(Eola Rd)

(630) 897-3351

Heures d'ouverture de l'établissement

  • Lun - dim : 7h am à 9h pm

Services dans cet établissement :

Pour nous contacter

(630) 897-3351

1207 N Eola Rd
Aurora, IL 60502
(Eola Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 7h am à 9h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

The person said he can't help with any extra charge and one needs to contact the u-haul customer care center

Tanay R. 
Évaluation :
3

The process for renting the truck wasn't as easy as the description made it seem. It was a lengthy process. Also, when we got to the verification process it was horrible. The additional contact I put for verification didn't receive calls. Went through that process several times. At one point someone from UPS called then hung up. This happened several times. I had to call customer service for assistance. The process took about 30 min or so and I was under the impression that it should have been a quicker process

Ferez A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dimitrije N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dianne I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maritza M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caitlin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRYAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

odonkhuu N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Erica J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven H. 
Évaluation :
4

Truck was pretty dirty. The cab smelled like a locker room. The back had not been swept out in some time, had charcoal on the ground as well as nuts and bolts. Not the greatest having to clean before packing.

John Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lorry W. 
Évaluation :
4

The engine light was on. Not sure if I mentioned that in my return survey.

ANTHONY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gerald F. 
Évaluation :
4

great friendly service; suggest prepay to all customers

malik A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vijay M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phetsakhone S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

robin F. 
Évaluation :
5

Easy to work with.

Stephen B. 
Évaluation :
5

Very helpful hook up process.

Tom M. 
Évaluation :
5

Have air conditioning that works. It was almost 100 degrees and the A/C didn't work.

Richard T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
1

Uhaul changed my pick up location 1 hour before pick up time. They made me travel 10 miles farther than my closer location making ME pay gas and MILAGE to relocate THEIR equipment on my flipping dime. I was furious! An hour before a scheduled move. U haul stinks!!!

Margaret C. 
Évaluation :
5

Contact me

Wojciech S. 
Évaluation :
1

Communication was very poor. I reserved a fifteen foot truck originally for a full day as sales person was trying to get me the cheapest deal. Only thing cheap was the mileage going from 0,99 to 0,4 which I think was a lie. So I called uhaul the next afternoon wanting to modify as it was cheaper to reserve for five hours . Nobody called me at 6 to to talk to me about reservation. So I call 1800 number and was on hold for an hour and a half with nobody ever answering as I called at 6. After a struggle I finally got a hold of corporate and was able to modify. She never told me location would be change. So I got to bp at 11 as that was time I was supposed to pick. The location changed due to go hourly. Luckily they had a 10 foot truck so took that. Then a half hour later after the fact I get an email about new location. I also got a text saying they were going to contact me about reservation. The only time I received a phone call was at 530. If place communicated well it would been a good experience. Will propably go with Penske next time!! The pick up location was top notch as guy gave me 8 hours instead of 5.

Daniel M. 
Évaluation :
3

Gas tank was lower than indicated on contract. I returned it with requested gas levels per contract. But still was charged for gas!! No examined exterior of vehicle before pick up with me or after return.

JOSEPHINE C. 
Évaluation :
5

I LOVE this location. Everything is always on point. So acccommodating and customer friendly. I have rented from them several times and I will never rent from another location. I am a happy customer!!

Tasha C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE C. 
Évaluation :
5

Great customer service!

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Peter K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Franciscoj F. 
Évaluation :
4

Le service à la clientèle était génial. Pickup and return of the trailer was handle quickly and professionally.

Raymond L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darren G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Upender Reddy N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nicholas D. 
Évaluation :
5

He is very nice. I love this place. Thank you, Hari Reddy.

HARIKISHORREDDY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EARNEST N. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Luis L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CANDACE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Briana A. 
Évaluation :
3

Honestly I won't recommend this location because one it was hard to understand the people renting from there. Also I didn't get a paper copy of the rental agreement to keep in the truck like all the other locations I have rented from. Also I have no clue what the final cost is because they charged me the original amount when I was actually under the milage I estimated. Please review this location to see if they are working with your policies or if they are just making it up on their own.

HEATHER J. 
Évaluation :
1

Vehicle is not at all maintained properly. It was completely covered by min 3 to 4 inches of snow including windshield. I couldn't even open door due to frozen ice. I was removed the ice using my hand only. I never expect his from uhaul. Also, vehicle was not having pressure in the tires.

SENTHILMURUGAN R. 
Évaluation :
4

Door was frozen shut, truck had a check engine light. Parking lot was not salted.

FELIX R. 
Évaluation :
5

Customer Service was AMAZING!! Only thing I can recommend is that you offer a lock or pad lock to lock the back for customers who want to leave items on the truck.

TASHA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arun N. 
Évaluation :
3

The drop off location only had one person on duty and he also was manning the store.

BRIAN J. 
Évaluation :
5

Great equipment, staff was very helpful. For sure will come back.

SANTIAGO L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARWIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CLAUDIA G. 
Évaluation :
5

very nice and super helpful!

JENNIFER O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANANT P. 
Évaluation :
2

The online was horrible, there are four people changed while I was checking out. The instructions provided is confusing, it says go to rental office, but I was at the gas station. when I mentioned it, no one in chat make it clear that it is Ok, go inside the gas station. I was Actually thinking i will be provided with the key code to open the box to get the keys out. I wasted more than half hour in the chat window

Madheshwaran R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOB B. 
Évaluation :
4

Nothing, these are some of the nicest people I've met running a business. I really felt like they cared about me and my rental. Thank you. Next time I have to rent, I'll look there first.

PABLO M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kyle N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN O. 
Évaluation :
5

Liked the fact that you can gas up when you finish at the location you picked the u haul up from. Very Convenient. 100 % satified. (THANK YOU)

LARRY N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JESSICA G. 
Évaluation :
5

Uhaul is first class!

Jeffrey B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeff O. 
Évaluation :
3

Makins sure that the rental is drivable which wasn't the case with one I got

Zokhid I. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASIM A. 
Évaluation :
5

Nothing!

MICHAEL N. 
Évaluation :
5

Second time this week renting from this location. Excellent and friendly service!

Robert D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KANETHA T. 
Évaluation :
4

It's a convenient location with Sunday hours, which is what I needed. When we returned the trailer, the man working inside helped us park it. He was very friendly. I feel bad for the woman who was working when I picked up the trailer because I'm pretty sure she'd never done a U-Haul rental before. She said she doesn't work Sundays. Someone should've given her instructions before leaving her alone. I needed help hooking up the trailer. Two employees drove over and hooked it up for me. I appreciated that.

RACHEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THERESA J. 
Évaluation :
2

First, the location was changed 2 days before the rental. Uhaul would not relocate the equipment. At the pickup location, no assistance was available to help hooking up the trailer.

Mike M. 
Évaluation :
5

Naveen went above and beyond to work directly with us to make sure there were no changes or mixups with our reservation after our initial reservation with a different location got cancelled on us the week before. Would highly recommend this location.

Scott G. 
Évaluation :
5

Very convenient location and fast service Vehicle condition wasn't the best but it's a uhaul!

SIVAKUMAR A. 
Évaluation :
3

The receipt was not given at time I closed contract for my review. It was sent via email with an amount $8,77 higher than I expected and receipt didn't state what it was for. I did not like how that was done and will not return for future rental.

LONNIE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jaehyuk L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick H. 
Évaluation :
5

I got charged $179 for my estimation of two trips with the truck. After I returned it, my final receipt emailed to me contained only one trip plus rental coming out to $118. So far I have not received any refund. Do not rent from this location.

Scott B. 
Évaluation :
4

The furniture pads that we rented were not in the truck ... also, we were charged for them and we have not seen a credit yet.

Mark O. 
Évaluation :
4

All was as expected.

Haley G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREYCLARKE P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dale H. 
Évaluation :
5

They were very helpful answering all of my questions.

TAMMARA M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bryan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
1

Not great customer service at this location.

Chase B. 
Évaluation :
5

I am very satisfied rent the uhaul Thanks

SHAHNAZ H. 
Évaluation :
5

Great service

CARL D. 
Évaluation :
1

I had to rebook it multiple times because the equipment was kept changing on me. It was extremely disappointing. I had to go to a different location and they would not be flexible on where I can return it. It had to be where it was picked up from.

Michael C. 
Évaluation :
5

Nothing. They were friendly..efficient and fast.

SHINETTE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanine P. 
Évaluation :
4

Great service

paulette B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert W. 
Évaluation :
1

Where do I start first The employee releasing the van rental to me was not wearing a face mask 😷😡 Second the van was very nasty food stains pet hair all over the place I literally had to put a piece of cardboard on the seat to drive it plus roll down both windows just to breathe the smell was so strong 🤢drive to my house and disinfect and clean the van myself!! even then the smell was still horrible in there I didn't feel comfortable in there at all so I put garbage bags over the seats just to be able to drive the truck the smell was a horrible and persistent it lingered the entire time I will not rent from this location again I will only use a legitimate U-Haul facility

LATASHA M. 
Évaluation :
5

much better than most

David W. 
Évaluation :
4

The uhaul app was not working. The staff at the BP got me taken care of but this took 30 minutes at pick up and 25 minutes at drop off. Staff was great, but the technology failed to make this an efficient process.

WILLIAM S. 
Évaluation :
5

We tried the online registration and pickup for almost an hour. That was absolutely pathetic. Luckily, the owner of the station we picked up at was phenomenal and did everything he could to get things taken care of.

Bill H. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

Retour
Haut de la page