Évaluations des clients Side by Side Storage LLC

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Side by Side Storage LLC

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Nora S. le

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I have not recieved my remaining balance from the 100 dollars yet when am I going to receive it

Megan H. le

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Would not recommend renting from Side by side.

Stephen R. le

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Le client n'a pas laissé de commentaire.

Kim L. le

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Le client n'a pas laissé de commentaire.

Penny S. le

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Friendly, fast service.

Lewis Q. le

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Le client n'a pas laissé de commentaire.

Barb M. le

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Everything was great!!!

Kim H. le

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My debit card was charged in error after providing a different card at time of pick up. The money was immediately processed for return, but took three days to actually get it back. The 800# customer service person told me "unfortunately the hold is immediate but the return could take up to five days". That is unacceptable when the error was on Uhaul! "Unfortunately" is not appropriate for customer service interactions. Her attitude and "unfortunately" response repeatedly showed me Uhaul took no responsibility for their error!

Miriam S. le

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Le client n'a pas laissé de commentaire.

Lorraine E. le

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Maintaining safety in vehicles by upkeep. I didn't feel safe.

Jennifer C. le

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Side by side was great the vehicle has some issues with oil Gage moving up and down rapidly and brakes were skidding a bit

Dennis M. le

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I was in, out and on the road so quickly we packed the truck and was on the road ahead of schedule.

Loren B. le

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Le client n'a pas laissé de commentaire.

Nichole E. le

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Le client n'a pas laissé de commentaire.

buck R. le

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Le client n'a pas laissé de commentaire.

Larry J. le

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I just NEED to say that getting the car hauler was easy and was ready and waiting. But the 20 foot truck that was supposed to be at the Johnstown location on Perry St. Was not there, nor could it be located. The attendant had to take me 30 plus miles away, and I was late getting back to the house where I had people waiting to help load.

Aaron M. le

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Quick and easy pick up and delivery. Friendly service

DAVID R. le

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great person working here. many thanks to peggy.

AMANDA B. le

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The staff are very friendly I enjoyed renting from here. And would definitely be going back in the future

Mary S. le

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Le client n'a pas laissé de commentaire.

George W. le

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Le client n'a pas laissé de commentaire.

Robert S. le

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Great pricing and convenience. Thanks.

Chris J. le

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Le client n'a pas laissé de commentaire.

Daniel S. le

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very smooth, quick and easy process

Gerri M. le

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The uhaul online scheduling service leaves a lot to be desired. Fortunately the people at side by side were able to save the day.

John P. le

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closely inspect vehicles so as to not inconvenience others like I was

Matthew V. le

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Le client n'a pas laissé de commentaire.

Gerri M. le

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Le client n'a pas laissé de commentaire.

Rafael S. le

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Keep doing what you're already doing.

Eric K. le

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I WAS PROVIDED THE WRONG DROP OFF NAME AND ADDRESS BY UHAUL SUPPORT. I WAS TOLD IT WAS BY SIDE WHEN IT WAS SIDE BY SIDE AND THE ADREES WAS ALSO INCORRECTLY STATED.

Christopher K. le

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The clerk in the office was fantastic! Very helpful! The vehicle itself had a very unpleasant odor in the cab.... sort of a mixture of unwashed clothes and unwashed people. Additionally, the vehicle’s transmission is in desperate need of attention. I would rent from this location again, though.

Scott W. le

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Le client n'a pas laissé de commentaire.

Erika C. le

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Awesome place, awesome customer service, awesome overall experience! I would recommend this place to anyone.

STEPHANIE W. le

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It's the only one in Gloversville.

Loren B. le

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It’s a little difficult to find the place since the office and drop off location is on a different street than its address and even then it is not “just around the corner”

Scott B. le

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Le client n'a pas laissé de commentaire.

Jonathon S. le

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Le client n'a pas laissé de commentaire.

Mark L. le

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Le client n'a pas laissé de commentaire.

Leandra L. le

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Recieved the uhaul with little fuel and wasn’t given a walk around to go over damage already done to the uhaul. Because there was no walk around the lady who gave me the uhaul did not know there was low fuel until I called after leaving the storage unit. She stated she would note it so I would not have to fill the uhaul halfway since I did not receive it this way. I in return was still charged for brining it back less than half full but with more fuel than it had when I picked it up. Unsatisfied customer

NIEL L. le

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Moved into an apartment yesterday and emptied my unit. Several pieces of furniture were badly damaged by water. The pieces will need to be replaced. Appear to be short handed as far as help.

Tammy K. le

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The clerk was very helpful nice and friendly when we picked the truck up. Great customer service

LISA F. le

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I have done business with side by side for years they have always been good but Peggy has been the most helpful and all around great person to work with. I definitely would recommend this facility

Lisa J. le

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Gloversville is not for me thank you for your time you guys been great

Dawn J. le

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Le client n'a pas laissé de commentaire.

alfaratta E. le

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Le client n'a pas laissé de commentaire.

Ashley l. le

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Thank you for a smooth and easy move in

Ashley l. le

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Thank u for an smooth and easy move in

JOHN M. le

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Le client n'a pas laissé de commentaire.

Ashley L. le

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Le client n'a pas laissé de commentaire.

bella M. le

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Le client n'a pas laissé de commentaire.

DEBORAH B. le

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Only issue is closing at 5pm daily limited my access to my unit. And sometimes the outside garage door wasn't unlocked by 9am ! Other than this. It was a good. Experience!

Rebekah S. le

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Le client n'a pas laissé de commentaire.

Chris Z. le

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Le client n'a pas laissé de commentaire.

Deborah B. le

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Le client n'a pas laissé de commentaire.

John S. le

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Le client n'a pas laissé de commentaire.

Joseph P. le

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Le client n'a pas laissé de commentaire.

kevin E. le

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Have more than just one person working. This is primarily a storage unit company and they had one person running the storage unit and the uhaul rentals simultaneously. She was very, very friendly but she could’ve used some backup.

Larry C. le

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Le client n'a pas laissé de commentaire.

Courtney D. le

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Le client n'a pas laissé de commentaire.

Michelle W. le

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Le client n'a pas laissé de commentaire.

Deborah B. le

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Le client n'a pas laissé de commentaire.

Timothy M. le

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Le client n'a pas laissé de commentaire.

Patricia D. le

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The young man who helped us was FANTASTIC!!! He was kind ,considerate, and so genuinely helpfull, that the only way to improve your service would be to clone him ,or have him train every employee,. Honestly im never amazed at customer service any where, but thank you Carlos Olma, u helped my daughter over,and over. And i really feel like i cannot thank you enough, and i never gush but, wow i really felt like ,every problem we had u helped us figure them out,,thank u so very much again, i will recommend ,everyone to come to this business for moving and storage needs.

Bruce S. le

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Excellent location and staff was very nice....

Dale H. le

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Le client n'a pas laissé de commentaire.

Jeffrey L. le

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very poor signage to know where to return uhauls. entrance not marked. confusing gate set up. couldn't tell where to go in. would be better location with improved signage.

Peter S. le

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Le client n'a pas laissé de commentaire.

William B. le

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Carlos was easy to work with and helpful.

JAY R. le

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Le client n'a pas laissé de commentaire.

doris P. le

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The attendant Carlos went above and beyond with excellent customer service.

Jim P. le

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Le client n'a pas laissé de commentaire.

Meyling T. le

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Le client n'a pas laissé de commentaire.

Daniel G. le

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Le client n'a pas laissé de commentaire.

Nicholas S. le

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Le client n'a pas laissé de commentaire.

Zachary M. le

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Ensure bed and cabin is clean. Old vehicle with over 150 thousand miles. I put over 2 gallons of break fluid through it during my trip to keep the brakes working.

Lucas D. le

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Le client n'a pas laissé de commentaire.

Mark J. le

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trailer was not clean and swept out when we got it. The right directional/brake light did not work came unplugged shortly after loading and could not get plug inside trailer seated in the light socket.. These trailers need jack stands on the hitch area, they are heavy to lift.

Tracy L. le

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Le client n'a pas laissé de commentaire.

Jeremy C. le

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Le client n'a pas laissé de commentaire.

Vanessa C. le

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At pick-up, there was a 400 mile difference between the actual mileage on our truck and the mileage that the management put on our contract...in U-Haul’s favor. Good thing we double checked that the numbers matched before we left the lot with the truck! While waiting to have the mileage number on our contract changed to reflect the truck’s actual mileage, TWO more customers came in flabbergasted with the exact same complaint: a drastic difference in mileage between vehicle and contract...always in favor of U-Haul profit.

Jeans M. le

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Newer GMC 10 ft truck. It drove great had good fuel economy and completed the task that it was intended. We will gladly use Side By Side Storage and U Haul in the future.

Vincent D. le

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Staff at this location was great. Earl, who manages was super helpful and made sure I got what I needed quickly and efficiently.

Jesse D. le

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Well I picked it up after 5pm and brought back the next day at 530pm and got charged 2 days?? Not happy at all about that

William P. le

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Vehicle I reserved was not provided. Vehicle was dirty, drivers door unopenable from exterior.

Ernest G. le

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Le client n'a pas laissé de commentaire.

Evette W. le

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Le client n'a pas laissé de commentaire.

john S. le

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Le client n'a pas laissé de commentaire.

jerry R. le

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The attendant had left a note on the door with a phone number.. I walked back to my truck , my wife called on her cell... only to find the attendant was in her office with the door locked and had forgotten to take the note down after a bathroom trip. I explained the complications from the rental experience.. she said "you poor thing! Well here's your receipt good bye" Then I asked what to do about the dolly, she'd assumed I'd already handled it apparently , then walked to the door pointed to a section of grass and said drop it there and walked away. My wife and I did a 3 point turn , and disconnected as best as we could. Usually someone always come out to look at the equipment at the very least. And with her demeanor I seriously doubt anything is going to be done to fix that tire , I seriously feel sorry for the next poor soul that rents that dolly. I have used U-haul many times over the past 20 years with my travels across country in the Air Force. This was the least satisfying , but it won't be my last. But this experience is being noted.

Tanya S. le

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Le client n'a pas laissé de commentaire.

Jamie M. le

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Le client n'a pas laissé de commentaire.

ESTHER H. le

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Le client n'a pas laissé de commentaire.

keith S. le

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Not sure which facility was in error and it’s only $21.60 so it really is not a big deal. However, when I picked up the unit they wrote on the 7 day contract return 4/30 since I picked up late on the 22th. However when I returned on the 30th I was told I owed an additional day. Also.. they had no record that I was returning the trailer? Again just a little disappointed by the lack of information/communication. Thank you

william S. le

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none

Francis B. le

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Le client n'a pas laissé de commentaire.

James M. le

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Your reservation system SUCKS ! The very nice lady who took my reservation told me a trailer would be available within 5 miles from Albany NY. it was 45 miles from Albany, and a 20 minute detour each way from the interstate. Your Locating crew member sourced a trailer the day before I needed it. LOUSY PLANING on your part. If a competitive rental company had trailers available I would NEVER use UHAUL ever again. You have NO CONCERN for the customer.

timothy H. le

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Le client n'a pas laissé de commentaire.

Clayton S. le

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Le client n'a pas laissé de commentaire.

Cheryl O. le

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Le client n'a pas laissé de commentaire.

Noe B. le

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Everything went very well I don't have any suggestions for you guys great company

Courtney H. le

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This morning 2/25/18 I received a call from Bridget advising me that the Palantine Bridge location I reserved a 15' truck from did not confirm the rental. Additionally, I was informed that they do not have a 24hr self serve. Then why let people book that way? Bridget was kind enough to tell me that the next closest location was this one in Gloversville and she didn't want me waiting at the original location because she learned they were by appointment only. Fine, mind you this is 15 miles away. It was 30 minutes out of my way from where I was going one way. This wasted an hour out of my day. With an infant this is a huge inconvenience. So I FINALLY arrive and the gentleman that did the rental paperwork for me tells me "I usually park the vehicles real close together but I knew you were coming and ya know comfort level." Is this because I'm a woman? This was just a bit rude and uncalled for. So, to make a point I said I'm not uncomfortable at all. I drove a 26' from NC to NY with my Jetta behind it. Either way this whole experience was one I'm soon hoping to forget. This gentleman did not even check the truck with me which I believe is standard practice. Additionally, I will not use Uhaul in the future Budget will do just fine. Thanks for adding insult to injury!

Alexander B. le

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Le client n'a pas laissé de commentaire.

Yvonnel P. le

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Le client n'a pas laissé de commentaire.

James S. le

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Le client n'a pas laissé de commentaire.

Patrick W. le

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Le client n'a pas laissé de commentaire.

JAMES B. le

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Le client n'a pas laissé de commentaire.

SCOTT M. le

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Le client n'a pas laissé de commentaire.