very organized. clean . excellent lighting at night. This owner has went above and beyond . Best one i've seen. I wouldn't go anywhere else. Good work. Thank you cause moving is a pain in the ass! keep up the good work. sincerely Mr Knight
robert k
Customer Reviews for Sierra Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The staff provided excellent fine service. Both staff members were professional and courteous.
micheal sFriendly staff and very helpful.
MARK BAWESOME!!!
ANTHONY AIt was a rainy weekend and water was able to get into the back of the truck causing damage to bottoms of cardboard boxes my things were packed in. Not a pleasant experience to have boxes with soaking wet bottoms about to break open.
Thomas SStaff was very friendly and helpful
Jennifer SThe guy running it is the best. I've used U-Haul at this location 3-4times. I would not think of going anywhere else.
TERRY OThe truck size that I reserved was not available when I arrived. I ended up with a smaller vehicle. We made it work but it was disappointing. And, if I would have shown up for an early pickup as planned before the store was open, I would have been very frustrated. Fortunately, I picked up the truck after the store was open and the woman working there did her best to help me with this situation.
JULIE CGreat service
Robert GEverything went extremely smooth. I wish the check in process was a little faster, but I get why the renter needs to be so meticulous. I look forward to renting with sierra again
chris mNothing! Great service
Wendy DGas wasn't at what they said it'd be at and I got charged extra. Inside truck was very dirty.
Aislinn BRight now I'm just waiting to confirm that they didn't bill me twice for my return that was done within 24 hrs. Thx
Tavares RI do not or did not receive a paper receipt from company as they told me printer was down. Please forward a paper copy to the address below. Temporary address is listed below: Past rentals from this location had fueled the vehicle and this truck had only a quarter of a tank. Which we had to stop and gas up prior to leaving for destination. 2124 S 15th Street Burlington, IA
TERESA DCan't think of anything...
Chris BExcellent service à la clientèle
Eric JThere was a windshield wiper missing on the passenger side I had to put o e on and the side view mirror doesn't work correctly. Person that was working was very polite
Kris SThe trailer smelled like Dead bodies were stored in it. As soon as we opened the back door we were hit with a smell of death and decay, and no clean at all . Was not happy with the cleaning or lack of.
Timothy KNot charge them twice
LAURA AThey’re was stuff on the seats, other than that it was clean.
Makenna GFelix was a delight to work with! Made everything as smooth as possible! Felix was so professional and courteous thanks for all you did to help us along the way!
Kristy JCompletely covered with several inches of snow when I picked it up.
Bryan RAmazing service!
ANTHONY AVery friendly and helpful staff.
Rob MI always use this specific branch in my city because everyone there is a pleasure to be around :)
jackob cSimple, fast, clean, professional. Much appreciated!
Joseph GBecoming a big fan of this u-haul location. On-line reserved items were ready and available. Check out and return fast and effortless. Business partner running the operation is very knowledgeable and customer oriented. Would definitely recommend this location over all others in the area.
JON DThe owners at the site are great! They are so nice and efficient. That made the pick up and drop off easy. Would definitely recommend them to everyone!
Marcy BGreat experience working with Felix!!!!
Charlie MI have used this location in the past and the service has always been great. The service was excellent this time as well. The truck was not in very good shape...pretty beat up on the outside. That wasn't a problem but the heat did not work in this truck. We were only using the truck to load supplies and move them to a location a short distance away. It was cold but because it was a short distance, it was bearable. If I would have been driving a long distance, it would not have been a comfortable ride. You need heat in a vehicle when in live in Iowa in the winter.
Julie CThis experience with U-Haul was the best I have had in 35 years of using U-Haul as a moving option. Staff (owner) was knowledgeable, efficient, and pleasant. Check in / check out was quick and painless. Highly recommend this location compared to all others in the area. Will definitely use again.
Jon DWhat a wonderful kind, smart and helpful person working
Elizabeth CThe truck was perfectly clean and ready to go when my pick up time came. The staff was very friendly and helpful and able to answer all of my questions. I would definitely use this location again and recommend them to friends and family.
Jason HHave the dude with the dreads always work. That guy was amazing! He was so friendly and really knew what he was doing.
lydia rEveryone was absolutely helpful to me. Great service!
DEBORAH RAfter I filled the gas to where it was suppose to be and I have a photo to prove this this location still charged me $15 saying I did not fill the tank. Maybe if someone was actually at the location when I dropped it off this wouldn't have happened. This entire trip was a complete disaster and will not be using uhaul again.
Ashley OVery fast service very competent have and will use again
CRAIG TEmployees were all a delight. Will definitely return.
CAVUOTO EThis was the first time renting from this location and I have to say it was the best experience Ive had with U-Haul. The customer service was excellent and very helpful. The process was quick and easy. I would highly recommend this location to anyone.
Anthony Ngood location
LEE BI rented a 10' truck twice and the first time the truck was incredibly clean but the second pickup I did the truck still needed a good sweep (it had sand of some sort all over the back and an Arby's cup was jammed above one of the wheel housings). Otherwise the staff were very helpful, mobile check-in and check-out was easy, and my overall experience was positive.
Carrie GI booked online using my U-Haul account. My driver's license, emergency contact info etc was updated. Opted for electronic pickup. Arrived on site to find the U-Haul app was not working. Two other customers were in line in front of me, with only one employee on site. My pickup was scheduled at 10:30. Arrived at 10:15. Did not have truck on the road until almost 11 AM. At this point, 4 or five others were in line behind me. After leaving, I noticed the fuel tank was below 25 %. I was not charged to fully refuel as I only put about 15 miles on the truck, but not convenient had I needed to get on the road. Truck was very clean and in excellent shape. The employee on duty did an outstanding job under the circumstances, remaining professional, polite and even smiling as he worked through a number of less than thrilled customers.
Steven KGas tank wasn't full when I picked it up other than that everything was great
gregory gNothing The staff is wonderful and take time out to understand your needs I have no complaints thanks and keep up the good work
rossi lCustomer service was excellent!
Doug WThe ramp on the tow dolly was broken on the passenger side and they were just not there when I arrived I had to wait 45 mins for someone to show up at 4pm on a weekday!
Jaden NMy only issue was that the AC in the truck didn't work. After a day of loading/unloading boxes, it's kind of a big deal.
SHAN KAgain the app not be so finicky
Brandi MI am being charged for something that was missed communicated to me and its not fair nor professional especially after i was tild it would be fixed
DANELLE RI like how quick I got what I needed. The workers were friendly.
Anna SThe truck was in poor condition. The rear ramp connection was broken (we couldn't stow it and had to put it in the cargo space) and the brake alarm went off at random times while driving. I recommend more robust maintenance of the vehicles.
Steven ALeft front tire was bald on the inner half. Front end was out of alignment and the vehicle pulled to the right. Otherwise it was a good vehicle.
Michael GRepresentative at the counter was not very helpful, I made a reservation online and when I showed up I was told that it would not work, he stated I could take the truck but would need to return it earlier than my original online reservation, I had to rearrange my schedule to accommodate the early drop off, when dropping off I was not able to go into the location as the door was looked during business hours, after sitting out front for 10 minutes a person appeared and checked the truck in stating she didn't know where to park the truck as there so many on-site. I told her I was directed to drop the truck off at that time and she stated that should not have been required.
Matthew HEverything was just fine to me the lady that help me was real nice polite and friendly
Linda FThe entire experience was easily taken care. The knowledge and courtesy I received was surprising.
Ronald HGood customer service. Lot is a little tight.
Quentin BProcess was very easy and efficient.
Jeff BWe had issues the first time cause I use someone card that was with me so it was declined, instead of making me as a walk in I had to go get money on a pre paid card then come back. So that was irritating -
Mandy R