Customer Reviews for Sierra Smog & Auto Repair

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Sierra Smog & Auto Repair

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Joanne F.
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Customer did not leave a comment.

Charlie S.
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Nothing, the guys there were super awesome.

Eloy P.
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Friendly staff!

Joseph C.
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After having to drive 70 miles (round trip) to pick up this trailer because they did not have one at the Folsom location and refused to have it delivered here, my experience with this location got nothing but worse. I had to wait at least 30 minutes for them to get my paperwork done and was then told just to “pull my truck up out back and I could hook up the trailer and be on my way” ( No help or direction from any staff on how to hook up correctly). Very disappointed on customer service at this location and saddened that U-Haul has done nothing about it.

Joel R.
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This place should not be a rental location. They are a Smog Check shop. They had no supplies, no blankets, no dollys, etc. The truck was filthy and you couldn't see out of the front window.

Paul K.
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Customer did not leave a comment.

Stephen L.
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Thomas H.
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wake up, help, clean up,

Geoff J.
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Bradley C.
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Simple drop off

Mark D.
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My poor experience with U-Haul has nothing to do with the location. U-Haul has misled me on every transaction. Changing my pickup location the night. Wrote forcing me to drive 50 miles out of my way to pickup, the. charging my credit card after the drop off for an extra day! I WILL NEVER USE U-HAUL AGAIN. Please delete me from your records. I have deleted your App.

Jim F.
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light inside the box was burned out. They charged me for insurance when I did not sign to agree. I have insurance though my own insurance company that covers me.

Tom M.
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While the young lady was great, extremely willing to assist, and tried to find us all the equipment that was supposed to be on the truck (but wasn't) We still had to travel to 2 locations to fill our order. This was a furniture move and without the equipment I ordered it would have been impossible. This oversight by U haul cost us valuable time and $. Its easy to take a reservation, the tough part is the follow through. Come on Uhaul, your better than that!

Bruce S.
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Juliet G.
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Doug B.
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Richard A.
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John V.
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Damon H.
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There was a leak in the manifold and the inside was dirty: makeup brush on the passenger seat, pet hair everywhere. The Uhaul logo key chain was broken and taped together.

Jeffrey F.
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Actually have equipment that was promised. No place to park. Slow service.

Gregory F.
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Customer did not leave a comment.

Audra B.
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This U-Haul representative business was excellent from my first telephone contact to the completion of my use of the vehicle. The staff and business was very professional, efficient, and pleasant to work with. If you are looking for a U Haul vehicle and want quick and efficient service. this is your place. The are friendly and professional.

Nic P.
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Tracy D.
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Brian A.
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Sierra Smog & Auto Repair was great. The young lady at the desk was very helpful and the service was great. No issues or problems renting a trailer for the day. I was on my way within minutes hassle free... I will continue to do business with Sierra Smog & Auto Repair .

Paul M.
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Also great help from the young man there. I deal with a number of total incompetent people daily, and applaud people who are smart and know what they are doing. Kudos to them.

LAURENCE G.
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Customer did not leave a comment.

MITCHELL G.
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I would recommend these people here Beyond. Excellent excellent great people took care of me perfect. Thank you U-Haul for using excellent people

Jaclyn M.
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great customer service! Thanks

Douglas D.
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Really nice people to work with

ERIC C.
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Customer did not leave a comment.

Kris B.
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David C.
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Nice people and fast paperwork..

Dieter S.
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Robert H.
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Linda J.
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I am 69 and had to remove the trailer from the car myself. I was able to do so without any problem, but did have to get down on my knees to see how to remove the safety chains. Others my age may not be so fortunate. I know I will not take my car to this location for any service.

Chris N.
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rebecca L.
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mark P.
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COLLENE W.
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The service was nothing but exceptional...Steve and his family were such nice people..Very pleasant experience...I would use them again...

Frank S.
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David R.
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Michael G.
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Chet O.
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Jared L.
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Jacqueline B.
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The staff there were great. Took care of my drop off needs. We’re courteous, helpful, and friendly. I was in and out of there in a gif. The owner and staff were great with customer service and made you feel important. What a nice family. Thank you.

Edgar P.
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Have supplies at all locations. I ordered some mattress bags online, but my pickup location was changed to somewhere that added another hour to my trip. When I got there, they had no bags, and I had to call three different stores to find them. They weren't able to see my order, so I had to rebuy them. I now have to call corporate on monday to get a refund. They did not add enough extra miles to my trip, so I was charged extra for this. I also put too much gas in and received no credit.

Natalie L.
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Guys we’re so nice at Sierra smog!!

Ray T.
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Prompt, professional and very kind

kevin S.
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Customer did not leave a comment.

David C.
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Good service, friendly and professional.

Jessica M.
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Customer did not leave a comment.

holly C.
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Ron P.
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MORE CHOICES ON UTILITY TRAILERS

William B.
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Ersy S.
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Mary D.
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Mary D.
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Frank S.
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I looked for a 5x8 trailer in Auburn, CA for a one-way trip to Rocklin, CA. None of the three U-Haul locations in Auburn had any trailers on site at all. I ended up having to rent a truck instead. Sierra Smog was very helpful with that, but it was way more expensive than what I needed and it was a hassle having to return the truck to Auburn. Trailers are your stock in trade and I have never seen U-Haul sites without any. The experience wasted a lot of my time and money and I was very disappointed.

andrew D.
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Customer service was excellent.

david R.
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Paul S.
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Donald C.
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Tracie K.
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Marci-Lynn M.
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Steve was awesome!!! Super friendly and helpful. I would absolutely recommend renting from him and Sierra Smog.

Spencer M.
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The truck was brutal to drive. I got the truck with less gas than stated on the pickup. Brought back with the same amount of fuel. Was charged for it. No response from the owner.

Mike B.
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Customer did not leave a comment.

Jonathan H.
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Nice, friendly, efficient staff.

Ray F.
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Customer did not leave a comment.

wes M.
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I had to wait a half an hour. Then after I loaded up the truck it wouldn’t start. I called them 5 times and they wouldn’t answer the phone. I finally got a jump. They suck!!!

MARY JOANNA D.
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Customer did not leave a comment.

Angela B.
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They had to ring me up 3 different times due to their errors. Took over 1 hour to get the rental even though I had reserved online. Did not have the appliance dolly I had ordered in advance. Terrible customer service.

Dominic G.
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Thnx

JOE S.
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Uhhhhhh……..Serve me bacon toast and eggs with coffee when I come in. other than that NO COMPLAINTS whatsoever. :) Excellent service.

William B.
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Marta M.
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Richard L.
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This was the second time trying to rent an auto transport. The first time the equipment was never available. This second time it had a flat tire and replacement took a long time.

Curtis J.
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chris W.
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Peter H.
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Charlene C.
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The truck was very dirty.

James M.
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Perfect. No complaints.

JAMES M.
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Customer did not leave a comment.

curt Z.
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The personnel were very helpful and professional. I will recommend the business to anyone who needs their help.

HARRY A.
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Keep your computers up and running with greater care. It took forever to get your computer site up and running.

david R.
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Customer did not leave a comment.

Jennifer B.
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Not a huge deal but the windshield was really dirty. Lots of bugs and the last person didn’t sweep the back out.

Laura S.
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John G.
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Judy R.
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bridgette S.
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The location was very busy and the girl helping us was overwhelmed with smog customers. I told the girl where we were going and she didn't add the correct miles, so, we got overcharged for miles ($85 over was a hardship!). The truck was dirty. There was garbage and a roll of toilet paper in it. So, I swept it out myself before we put anything in it. Then, I swept it out again before we dropped it off, as promised. Not fun. Disappointed.

Nicholas M.
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Charged us for an additional 6 days at a rate that exceeded the daily trailer rate. The online reservation was set for a return date of Thursday which never part of our plans and never confirmed in any of the confirmation emails we received. If we had seen this earlier we could have changed this on our own. The staff wasn't either willing or empowered to help change it to a more reasonable daily rate. The cost difference is only $60 but the priority being to make the $60 over helping a customer isn't a good precedent. Won't be using or recommending UHual for future rentals.

nikhl C.
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Did not feel welcoming, More courtesy would have added stars to the service.

Robert Y.
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GREG C.
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Jeff B.
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Tracee V.
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people were extremely helpful with our drop off!

Debbie J.
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Janessa F.
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Dennis M.
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No reviews have been submitted for this location.

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