Customer Reviews for Sierra Storage Ceres
(U-Haul Neighborhood Dealer)

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

The location was okay, the attendant was extremely helpful the REAL PROBLEM; Was Uhaul itself. I made reservations on line, can't list everything that they screwed up, was suppose to be pickup at 8, wasn't able to get the equipment till 10:30. The attendant was very helpful resolving the Uhaul screw ups.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Melissa was very helpful

Évaluation :

5

Nice manager she helped us with our move.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Fast friendly service.

Évaluation :

5

Excellent service à la clientèle. Love the office manager. She works hard to make the customers satisfied. I always go back to this location.

Évaluation :

1

I wouldn't recommend U-Haul reserve a month before at 10 AM at McHenry Avenue 3941 and five minutes prior of arriving they called saying they won't have the U-Haul ready till 2 PM when I already have movers at my house waiting so I had to pay them extra to stick around just for i can go to another location to pick up a 17 footer, which I wanted 15 footer, so I had to go out to ceres to pick it up when I get there they didn't have the appliance dolly which I put in my reservation in the first place so she tells me to go to her other location to pick up the appliance dolly then when I get there. I had to pay 10 extra dollars to get it because she made another reservation which I didn't know about when i originally post to be in my reservation, so bottom of the story I was going back-and-forth a different locations worst experience ever and they offer me is $50 off in extra mileage because I had to go to another city to pick it up so really no point because I still had to pay more for my movers and wasting my time U-Haul needs to their reservations. Specially, a month before.

Évaluation :

5

Good customer service. Love the office manager. Fast friendly service.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Nothing! Everything and everyone was Friendly welcoming and helpful. Definitely would recommend

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The uhaul lady was very polite she explained all the charges and how to replace the fuel to the right amount. Moving is very stressful she made it easy

Évaluation :

5

I was able to walk in and rent a truck with a Great service. The rental was fast.

Évaluation :

2

Unclear drop off point. Only one parking spot that almost blocks the gate with trailer or tow dolly attached.

Évaluation :

5

Love the office manager, she was very helpful.

Évaluation :

5

Very nice. Fast service

Évaluation :

5

Good service

Évaluation :

5

Great service

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

Disappointed that they attempted to charge me extra for gas. When I returned the van with the same amount of not more…

Évaluation :

5

Great service

Évaluation :

5

The service gal, made it a pleasurable experience!!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

2

I payed for a dolly and furniture dolly neither were in truck and I used mobile pick up and store was closed so I never got the items and was charged for them

Évaluation :

5

Nothing, everything was great

Évaluation :

5

Need to clean the Uhaul. Smelled like cigarette inside the Uhaul cab.

Évaluation :

5

The lady was very nice and helpful. No complaints!!

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

1

The car was so dirty. There were spills everywhere and hair all over the seats. The worker was also very unattentive.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

4

Melissa was very friendly and helpful. Thanks

Évaluation :

1

The lady in the office was rude, the gas gauge was rigged!!! When I got in the truck the gas gauge was almost on empty. I took the picture of the gas gauge as instructed but I kept getting a message that said "you denied…." I went a total of 11 miles and had to put more gas in the truck than was in there when I picked it up. Not happy at all and I always rent from uhaul. The next time I need this type of service, I'll be sure to take my money somewhere else!!! Please know, I've also given a bad review on all my social media platforms. Loyal, longtime customers should not be treated like this!! But, it's clear my money is not respected with your brand! ✌

Évaluation :

2

It would help the customer if the business could provide notification on Uhaul website or personal website that their office will be closed on day of pick up. Vehicle was in good shape and ran well. The biggest inconvenience was the lack of a utility dolly I paid for but was not with the vehicle. Unfortunately the location office was closed on my reservation day so I couldn't correct the issue in the office.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Great customer service and was in and out with no hassle. Reserving a vehicle was very simple and easy. Would rent again

Évaluation :

2

The inside of cab and truck bed reeked of urine! Was disgusting. Unacceptable....

Évaluation :

5

The location is great, close to where I live. My customer service experience from beginning to end was great!

Évaluation :

5

Melissa was very helpful. She was awesome. My concern is that I paid 2x for this uhaul. I would like a call from a manager please to find out when ill get the payment back on one of my bank card please. Merci

Évaluation :

3

This place done me right its just uhal is the problem I'm ready to go back to rider

Évaluation :

5

no problem

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

S.O.

Évaluation :

5

Great experience. No problems at all using self check-in. Thanks

Évaluation :

5

Location yes, customer service, no.

Évaluation :

2

Le client n'a pas laissé de commentaire.

Évaluation :

4

great help at the office

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

3

Had to jump through many hoops to get the keys,

Évaluation :

1

Worst experience ever PLUS you owe me $19 for ez fuel! No blankets, no dolly, busy dangerous loud area to grab the vehicle, 30 plus minutes doing online and posting drivers license 3 times. - JUST PATHETIC! i have previously rented from Double D storage in Turlock 25plus times and every experience was great. This sucked and I do not blame the Coronavirus for most of it!!! Just bad!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

2

The location was closed on Dec. 31st and it was not listed as closed on the website. I called and left a message on Dec. 30th and regarding trying to return the truck. With the site closed, unfortunately, I did lock the keys in the truck, while trying to take a picture of the odometer and gas gauge, and realized, AAA does not handle U-Haul truck key locked services and the U-Haul road assistance would not cover the cost of the locked key because I did not know that I could purchase roadside assistance coverage since AAA does not cover it. I did purchase the additional insurance for collision, but did not know about the roadside service coverage, that was not that much to add. It cost me $120 that was not reimbursed and I am disappointed in the whole ordeal.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

That location are LIARS and FRAUDS!! I would NEVER recommend such a HORRIBLE Place to ANYONE! They can NOT count to 3 and submitted FALSE photos of the van!!

Évaluation :

5

Very helpful and went beyond customer service to try to help me with the mistake made at the pickup location and even she was hung up on when calling

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

2

U-Haul was dirty inside and clerk wasn’t friendly.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Good job

Évaluation :

5

She was very helpful

Évaluation :

4

great services thanks

Évaluation :

1

The location was supposed to be open, and wasn't. A customer that was waiting with me, had told me that the office hadn't been opened for 5 days in a row already. I couldn't get any help from the location since it was closed. I had tried calling their number numerous amount of times, and received no answers. I had to call the uhaul number many different times, just to get some sort of help picking up my truck. The self help option to pick up my truck, had said for me to enter a word combination into the lock, in order to get my key to the truck, but had no combination answer listed. I had paid for two dollies, and there were none in the truck, when I finally opened it. I ended up having to call u haul in order to get dollies. I had to drive to another location to get my dollies as well. By the end up the whole ordeal, I wasted hours with all I had to go through, had to travel to a whole other location to get my dollies I had to pick up, and I ended up not being able to fully move all my things from my home. It screwed up our whole moving plans, wasted valuable time, and gave me a horrible experience with Uhaul. I am a frequent customer of Uhaul, and now I don't think I'll be using them again.

Évaluation :

5

Nothing customer service was great. Thanks for a great experience

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

I really don't know, because they were totally awesome.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

1

Horrible experience. Went to drop it off 10 before closing and the employee said she didn't have time to check it in because she has to clock out at 6pm and no later. She had me call to check it in yet because it was a holiday the next day, they checked it in 2 days later. Then I received late notification and charges. Those were finally credited back but it took a lot of my time just to fix a simple issue that could have been avoided if the employee simply checked everything while I was there. Also, there was no check up on the gas and extra 14 miles were added. HORRIBLE EXPERIENCE

Évaluation :

1

Pick up location was closed when I arrived even though the "open" sign was on. A staff was in the storage units cleaning when I arrived. I attempted to get her attention and was ignored for a few minutes. That staff worked at the rental/storage facility and ultimately helped me. Staff informed me that I could return the Uhaul truck to any location, that was incorrect. I traveled to two different Uhaul offices and both denied the truck to be dropped off. Original store truck was picked up from was closed. I had trouble dropping off my truck. I was added extra miles on the contract thanks to the staff who misinformed me. Horrible experience overall.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The lady who helped me was very friendly and helpful. It was a all a round great experience.

Évaluation :

3

Service was satisfactory

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Have more Vehicles available.

Évaluation :

2

Whomever checked in the vehicle wrote down the wrong odometer (I used 8 miles and they said I used 87) thus one more thing that I had to call and have corporate "investigate" because I was charged double from what I was quoted. I would NOT recommend the drop the key off method like I used as it will now take more time to get it right!!!

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

3

Don't make customers go out of area 15 miles in another city to pickup a reserved over 3 weeks notice. There were 3 local locations that were capable/available to coordinate rental pickup. Then it was noted my One Way rental had limited mileage, creating a potential double billing due to milage which was unlimited. The Scam is unacceptable and from my inquiries is very freaquent for uhaul to gouge the customers!

Évaluation :

5

Great looking Clerks

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Storage facility employees not provided enough training with u-haul business. Poorly documented fuel levels and damaged rental equipment poorly documented as well.

Évaluation :

5

Le client n'a pas laissé de commentaire.