Évaluations des clients Sierra Tire & Trailer Center

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Sierra Tire & Trailer Center

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bernadino l. le

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Le client n'a pas laissé de commentaire.

brad j. le

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The man called to inquire about the truck which was nice and when we delivered it was quick to get us checked out.

ANN P. le

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Your employee Matt is especially kind and helpful. He has such professional qualities as well as patience. Was a pleasure to work with uhaul. Thank you

Henry A. le

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I purchased extra boxes, as the original place said the drop off location would buy back unused boxes. It did not. Otherwise, all good, friendly checking staff, quick and efficient. Suggestion- add backup cameras to all box to (safety issue), add Bluetooth to radio for safe communication while driving. The box truck I rented had very loud rattle on drivers will Dow (10 hours of it!!), And at 150k miles the suspension was very rough! , And the little X's all over the truck indicated it needed either fixing or retiring. Motor and transmission and AC all worked perfectly.

ted s. le

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Called Sierra Tire a couple of hours before we returned the truck to let them know we would be there by 4:30 pm instead of 3:00 PM to return the truck due to circumstances beyond our control. So they said just bring it back as soon as we could. We put an extra $18 of gas in the tank before we returned it as well. No one told us we would be charged another day plus insurance plus tax, we ended up paying over $80 more for nothing. They told us it's automatically calculated in their computer if it's late and they have no control over it. So then I tried a live chat at uhaul.com. No response after 40 minutes I gave up. So then I emailed uhaul.com and still no response. I would never ever ever recommend Uhaul period to anyone. I'll go to Penske next time I need to rent a truck!!!! Sierra Tire and Uhaul have lost our business and all our friends business too!! It's a small town here where we live and word gets around fast. Better wise up!!!!

OTTO F. le

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Le client n'a pas laissé de commentaire.

Gail E. le

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Le client n'a pas laissé de commentaire.

Marie O. le

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East main location has always been helpful! They are awesome

tex r. le

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Le client n'a pas laissé de commentaire.

Gregory C. le

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Clean the truck inside and out, especially the windows. Check the a/c to ensure it’s blowing cold air.

Mary C. le

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Le client n'a pas laissé de commentaire.

MATTHEW z. le

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Everything was excellent!

bob n. le

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Wish you had a halp day rate as that was all I needed the last two times and will need more 2 hour trips Sincerely, Bob

David S. le

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Super friendly and helpful... wish I needed to use a U-Haul more often!

Phillip L. le

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Le client n'a pas laissé de commentaire.

Carolyn M. le

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Le client n'a pas laissé de commentaire.

Mike D. le

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great customer service

fred n. le

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Le client n'a pas laissé de commentaire.

Michael S. le

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Very cold

bob n. le

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All the guys were so helpful and got me in and out in no time. I will be back next week Sincerely Bob Norman

Gary F. le

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provide a little more parking for visiting customers

brad z. le

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I've used U Haul since I was 28 and I'm now almost 63, long time customer. Never had a bad word to say and would always recommend U Haul. This time, I hate to be negative but the service was not positive. There was added on charges, while one was refunded, the other two were not. So, sad to say, almost 40 years and lots of moves later, my next move will have to be Budget. Perhaps the passive aggressive employee who works there will move on, one can hope. Right?

sandi m. le

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Personnel at both locations were very attentive and helpful

STEVE P. le

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Le client n'a pas laissé de commentaire.

Jonathan H. le

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Just more staff available and a enter or office sign. It seemed like I was maybe in the wrong building for uhaul. That's all, overall great service . Thanks for the convenience.

James R. le

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Le client n'a pas laissé de commentaire.

TRUDY R. le

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Le client n'a pas laissé de commentaire.

KIETH D. le

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Overall the move was beautiful. The new 26 ft. truck was a dream to drive and allowed me to cruise at a safe 70 miles per hour on the highway. Just Great!

Jim S. le

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Le client n'a pas laissé de commentaire.

Nancy H. le

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Took less than 5 minutes. Excellent experience with Ryan very nice.

Greg D. le

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The guy was almost rude and did not respond to my questions. I asked what was my bill for the overtime. NO ANSWER! Asked how many days was I over? NO ANSWER! Do you need my u haul paperwork? NO ANSWER! On of the chains cane lose, of three, he said, How many miles did you drag this chain? How the shit should I know. What a idiot he was. Won’t drop anything off there, or pick anything up from that location again.

Scott B. le

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Le client n'a pas laissé de commentaire.

Steve O. le

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Le client n'a pas laissé de commentaire.

Timothy D. le

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Nothing. Everything went perfectly. Thanks

Berkley W. le

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Le client n'a pas laissé de commentaire.

NANCY D. le

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Le client n'a pas laissé de commentaire.

sharon c. le

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All good. Vincent is wonderful and all the guys are friendly and know their stuff.

della h. le

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Le client n'a pas laissé de commentaire.

Amy H. le

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Matt is the best!!!!

David B. le

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Garrett at the grass Valley location went out of his way to help me get my trailer after U-Haul corporate decided it was OK for me to drive 48 miles to pick up my trailer and then drive 48 miles back to my location so I could load it! Garrett and his people saw to it that I received my trailer in time to maintain my schedule! The people that rent trailers are great, if we didn’t have to deal with corporate, the rental process would work very well.

Albert H. le

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Le client n'a pas laissé de commentaire.

Therese D. le

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create an efficient back up system for when the system goes down. it isn't really ok to have people waiting for an hour or more when they have people ready to help load/unload and a specific travel schedule.

Denise S. le

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Great customer service! Compliments to the guys!

Jared W. le

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This location over charge over $100 to me I return the vehicle with the same Amana feel that I received And return the vehicle a half hour late and was charged another full day in the past with several locations even dropping it off after hours I’ve not beenCharged a second full day this is completely unacceptable and I will never use this location again. Jaredtwilliams@live.com 7024616101

James W. le

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Le client n'a pas laissé de commentaire.

brian f. le

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Le client n'a pas laissé de commentaire.

Douglas W. le

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Very helpfull ,and courteous

GORDON F. le

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Le client n'a pas laissé de commentaire.

Mary Lynne J. le

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We rented an auto transport trailer and picked it up. Everything was great until we started to load our truck. We noticed that one of the tires had been punctured and repaired but was bulging. We were not comfortable trailering our 49 pickup 1000 miles on it. When I called, they were not pleased, and told us to call road support...I explained that we had just rented it and had not even left town yet! They then checked for a replacement tire and told us to bring the trailer back. They were still a bit standoffish as I think they thought I was being over dramatic because we had earlier asked if there was a spare tire for the trip. After they actually saw the damaged tire, they were very courteous, and changed the tire making sure that the other 3 were up to par. They said they would make a note of it and that would be compensated on the other end for it trouble.

Michael C. le

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Le client n'a pas laissé de commentaire.

Peter D. le

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Le client n'a pas laissé de commentaire.

Keziah B. le

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Staff is awesome at 1150 E Main St! Very helpful and attentive.

kirk s. le

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Previous owner was much better. Bad customer service.

Surray S. le

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Very friendly staff.

ragen W. le

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Dude was nice. Totally helpful and accommodating. He wanted us to have a successful move.

Albert A. le

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People were great and truck was clean but i felt the steering was worn and had too much play. Almost 1/4 turn of wheel. Try a winding canyon road with that much steering play. Had well over 100,000 on odometer.

Bruce F. le

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Le client n'a pas laissé de commentaire.

Don M. le

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Le client n'a pas laissé de commentaire.

stephen c. le

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Le client n'a pas laissé de commentaire.

Christy H. le

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Le client n'a pas laissé de commentaire.

Albert H. le

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Because of U-Haul scheduling that was changed but not notified me, I was supposed to return the truck to another location ..... after a 1/2 of waiting they finally took the truck back at that location.

Albert H. le

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Le client n'a pas laissé de commentaire.

Valerie D. le

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We had to call corporate Uhaul with some outstanding issue from 2 years prior? It was harassment! We were told that we might have a $600+ balance due! Definitely harassment! We informed uHaul that we had paid our last rental bill in full! After 1&1/2 hrs on the phone, the issue was resolved because uHaul couldn't "find" any information on the non-issue issue! If we really owed uHaul they never would have let us rent a vehicle without paying the $600+! No one would waive a $600+ outstanding balance, certainly not Uhaul! We ended up renting a truck for the day.

Patrick C. le

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Le client n'a pas laissé de commentaire.

debbie m. le

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Le client n'a pas laissé de commentaire.

ROBERT B. le

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Very prompt

daniel p. le

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Based on my experience, just keep it up! Staff was super helpful and courteous. In and out in a jiffy both picking up and dropping off. And the price was right.

MICHAEL A. le

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The people were great, being charged a all day rate for 30 mins was a little expensive

chris f. le

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please be sure tires are at proper pressure. they were overinflated.

Matthew R. le

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Le client n'a pas laissé de commentaire.

Kennenth D. le

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Le client n'a pas laissé de commentaire.

Kathy G. le

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Le client n'a pas laissé de commentaire.

Holly A. le

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Have UHaul make sure that ramps on trucks are functional. Better communication between site and corporate U Haul and roadside service .

ron w. le

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The pricing come-on is just that. With $19.99 for the day painted boldly across the vans one thinks that a van would run $19.99 for the day. Not even close. The base rental rate is $89.99. I'm not happy about your false and mis-leading advertising. Home Depot has the $19.99 price painted on their hauling trucks. The price is $19.99 there. Ron Wayne

bob n. le

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The men that helped me with the trailer hook up and return were outstanding, effecient and very caring Thank you Bob Norman

Chris S. le

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I returned a trailer after closing hours. I had rented at closing, I was charged a whole extra day, though UHaul had access to it the entire day today. I get it.... I was late in my return. But how about a break - maybe charge a fraction of the day, instead of the whole day. Especially if someone was not waiting for that trailer. I’d appreciate a response. Chris

Randall C. le

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Le client n'a pas laissé de commentaire.

gary s. le

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Le client n'a pas laissé de commentaire.

ann m. le

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Hire representatives who are NOT rude and condescending towards customers, who do NOT break contract by NOT disclosing previous condition pictures, who do NOT attempt to defraud the customers by making false accusations, Hire managers who oversee and properly handle customer relations in every aspect.

eric a. le

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They made it easy!

Carl K. le

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Excellent service! Efficient friendly help. It was the easiest rental I have ever completed!

Rosanne P. le

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Le client n'a pas laissé de commentaire.

Jamiel F. le

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They said they would charge me $35 for dog hair on the seat and my bill has a $75 “cleaning fee.” For a two minute vacuum? That’s robbery.

LINCOLN N. le

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I called them directly to inquire about picking up the trailer on my original day (I had to push the reservation back a day due to the location of the pickup changing) and the staff told me that changing the reservation would change the rate substantially. I then called Uhaul corporate and confirmed this was false. Not sure what the issue was here but that was perplexing.

elizabeth m. le

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Le client n'a pas laissé de commentaire.

Chelsea W. le

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Le client n'a pas laissé de commentaire.

Marc O. le

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Le client n'a pas laissé de commentaire.

michael m. le

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Le client n'a pas laissé de commentaire.

cindy h. le

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Le client n'a pas laissé de commentaire.

Jerry C. le

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Le client n'a pas laissé de commentaire.

steven t. le

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great crew at this location

HARRY P. le

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Le client n'a pas laissé de commentaire.

carl e. le

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Le client n'a pas laissé de commentaire.

KIM C. le

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Le client n'a pas laissé de commentaire.

Jeremy P. le

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Le client n'a pas laissé de commentaire.

Claudia M. le

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Le client n'a pas laissé de commentaire.

Josh W. le

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tell renters about one-way trips being charged up front, and accept debit cards for payment. be more knowledgable about free month of storage on one-way moves. have working check-in system using the app.

Heidi H. le

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Le client n'a pas laissé de commentaire.

steven t. le

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the guys at this shop are the best I have worked with!!!

Robin S. le

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Le client n'a pas laissé de commentaire.

Marsha C. le

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Garrett was terrific! The move from Maine to CA. was a long one and it was made as easy as it could be with the two men Garrett arranged for us to assist in unloading the 7 U-Boxes. Thanks, Garrett

ANTHONY L. le

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Very helpful and friendly staff.