Worst experience of my life. I sat in the parking lot for 2 hours before I was finally able to get the keys. Now I see I was overcharged more than what was suppose to be paid. I will never use a u haul again.
John C.
Customer Reviews for Sign A Rama
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Someone there earlier inmorning for drop off.
LARRY W.Everything was just fine and very polite 🥹🤗
Janice B.The lady was really rude.
Giorgiette B.Make sure the truck is clean before renting it out.
Jason S.Easy in and easy out. The staff at this location were pleasant and friendly to work with! So glad we went with renting the U-Haul from this location. Merci!
John A.Very helpful and ready to assist with any needs.
James P.Cruise control will be very helpful on long travel
Edwin R.Had to do a lot at the pickup that could have been done before but you might have a reason for that overall heat experience with mobile pick up
Jamie S.I was very pleased.
REGENIA W.Nothing. The owner at the Tullahoma location was excellent. She went above and beyond what was expected. I will definitely recommend her to others.
William B.I think you should give more than 30 miles. There was NO WAY we could do our move and return the truck and not go over the 30 miles. Plus, there were closer authorized Uhaul dealers closer than Sign-a-Rama to drop the truck off but apparently your system needs to be updated. If it had been, we would NOT have gone over the 30 miles. Needless to say, if I move again, I probably won't use Uhaul again after being charged for extra mileage when it wasn't necessary
SANDRA J.They billed us for THREE MILES after we drove way out of our way to turn the truck in at this location. We rented another truck after this one, the lady at the rental location gave us an extra 10 miles, and we didn't need them, but was nice to have had them if we did. Sad that Uhaul needs to bill less than $2 more. SAD SAD SAD
JAMES B.Rien
Dotty S.The key drop box was extremely hard to find. It should be located on the building near the door, not on a post in the middle of the parking area. We walked around the property several times before locating it. We were tempted to just lock the keys in the truck.
JOHNWILBUR S.Took a while to find the key drop box since it was after hours for the shop, but otherwise no complaints.
JOSHUA M.Ramp was difficult to fully extend and latch to deck.
JASON A.lady was very knowlegeable and answered all my questions, thank you so much
LESTER K.Have supply of dollys on hand would have made things easier luckily they refunded the charge for a dolly but then I had to go buy one.
Jordan R.Excellent customer service!
ANTHONY G.Don't know. I had a great experience. The rental agent was helpful and had the equipment we needed.
Harry L.Excellant customer service.
mark A.You can end your contract with Mike's Go To Crew in Tullahoma. I was scheduled to pick up at 9 a.m. By 9:30 the business owner had NOT shown up to open the business and that is why I had to go to Sign A Rama. In addition, I called about this and was relayed from a regional manager that ‘with everything going on, this business owner is often running late so that's probably what happened.' UNACCEPTABLE. You are a regional manager. He is a business owner. Get your crap together and take care of your customers. It was with my second call that a proactive representative set me up with the truck at Sign A Rama. That should have happened with the first call. I will not be renting from you again.
Robin B.really excellent service, totally painless!
Neil P.I only dropped off the truck here. The business was closed.
Manda S.Appreciate the numbers posted to contact for business hours. Courteous
Billy M.Good experience overall unlike previous experiences with renting this kind of equipment
Jason H.Be courteous to customers.
Betty R.The location and phone number left in the voicemail and message from Uhaul had the wrong address and phone number. I had to look on the website to get the correct one.
Peter N.Truck was not swept at all. Had to hunt down the pads that I rented they werent in our truck.
Kayla B.Do a credit card return for the deposit so we dont have to wait 7-10 business days for a check from uhaul. But overall a good location.
don G.Service check truck, brakes had issues.
Janice G.I was not in a hurry, they simply DID NOT HAVE a pair of pliers to undue the c-clamp. They also DID NOT HAVE anyone available to assist me with the connection of the trailer to the truck. I had to figure out how to back-up the truck to match to the hitch on the trailer and attempt to connect the trailer with zero assistance. No safety check was completed to check for lights or anything, I did not know how to connect the plug for the lights and again they DID NOT HAVE anyone available to assist me. I was told this multiple times. The trailer did fall off the truck when I went over the train tracks. Thankfully there were some gentlemen available to assist me with making a proper connection. I thought I had to go buy a trailer adapter for the lights to work, but these friendly folks who just happened to be in the right place at the right time were able to assist me. Bottom line for me was to let you know that if anyone needs a trailer and if this Sign a Rama dealer doesn't have anyone to assist, they should NOT BE RENTING Trailers. Major safety issue, at least it was for me.
Patrick W.They should post a sign inside by the front door to help people from out of town figure out where to go or who to talk to, as there was no one in the entry area. There wasn't even a bell on the counter, just one person yelling from another room telling me to watch my step. Which, at that moment, I didn't even realize they were talking to me, so it was awkward.
Britney A.We were hit with a gas charge even though we only drove truck less than 10 miles and put a gallon of gas back in the tank. When we questioned this we were told it is in our contract to verify how much gas is in truck when we first get in it. We didn't think to do that and then were hit with the charge. It is disappointing policy that doesn't give us the benefit of the doubt and will definitely cause us to shop other rental companies in the future. We think we should have been given benefit of the doubt in our situation.
Ron L.I can always depend on U-Hauling every time I've moved!
Barbara A.Not a professional setting.
Angela B.Excellent customer service and in a very short time of needs for equipment from UHaul company. Merci
Mark A.DO NOT DEBIT THEIR ACCOUNT THE FOLLOWING DAY AFTER RENTING. THIS COULD HAVE BEEN A BAD SITUATION FOR US., YOU WEREN'T SUPPOSED TO DEBIT OUR ACCOUNT TILL WE RETURNED.
John C.