Customer Reviews for Sign Pro Of Western Kentucky
(Concessionnaire U-Haul dans le voisinage)

647 évaluations

490 North Dr   Hopkinsville, KY 42240
(Next to Taco Bell)

(270) 886-5669

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 8h am à 11h am
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(270) 886-5669

490 North Dr
Hopkinsville, KY 42240
(Next to Taco Bell)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 8h am à 11h am
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The vehicle was very dirty because of the previous renters. The owner cleaned the truck as best he could before I rented it. Renters should take better care of someone else's vehicle. They were horrible renters!! I feel renters should be charged extra if they leave a vehicle in that condition. That was inexcusable. The manager shouldn't have to clean up after grown individuals.

ANNA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAKISHA M. 
Évaluation :
1

More concerned for customer and his schedule

Lavern S. 
Évaluation :
5

I feel that is was very good. Great customer service!

STEPHEN B. 
Évaluation :
5

Continue doing a great job.

Oggie H. 
Évaluation :
5

Great service, I paid right at 300 for 2 days and 100 miles. High yes but I got done with my moving and I used a 10 footer.

Stephen B. 
Évaluation :
2

Truck was very hard to start like something was wrong with starter or battery. Told the vendor about it and told me to call 800 number if it breaks down. Had very little gas in it even though there was a station down the street. Customer service charged me an extra 3,56 after I pd 195.04. Told Sydney ( customer service) about me driving to my gas station to put 10 gallons in due to not having a normal amount of gas in it ( at least a half tank). Told her it was a petty charge. She said goodbye and hung up. Disappointed in the experience.

ARTHUR D. 
Évaluation :
2

To improve expecting the equipment before allowing a customer to come rent it. Especially fixing the light switch on the truck and the rear lights.

Stephen F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH LEE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES J. 
Évaluation :
5

Have used this location several times staff was very professional and friendly highly recommend. When I need a U-Haul in the future I will always visit this location if possible.

Allie K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert F. 
Évaluation :
1

To start with, this location was almost an hour away from my reserved location. Nobody bothered to tell me that it changed until I walked into the location I reserved with. When I got there, I had to climb through broken TVs in a cluttered, dirty barn to get to the office to sign the contract because the guy refused to come out of his office. He made me climb through the mess to get to him. All the while we had to endure curse words and yelling from the man there. He kept saying “it ain't my damn fault so you need to calm someone else”. There were several sketchy looking employees hovering around the situation which made my wife uncomfortable so we just left without any resolution. This was the worst equipment rental experience I've ever had and that's saying a lot considering we've spent the last 20 years renting trucks to move around in the Army. Not once have I ever been talked to like that, treated like that, or flat out been intimidated like that at a uhaul store.

MICHAEL M. 
Évaluation :
4

Used this location for years. Always helpful and professional. Will use them again.

MASON C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KENNETH Y. 
Évaluation :
4

Very nice person. Thank you

Tamika R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deshona W. 
Évaluation :
5

Easy to work with

CHARLES S. 
Évaluation :
5

Charlie was friendly and informative.

WINTHROP H. 
Évaluation :
5

The place itself is a total wreck. Extremely dirty and crowded with too much stuff.

KENNETH R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debbie L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Kayla L. 
Évaluation :
5

Owner was extremely friendly and helpful.

DAVID D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALESSANDRA S. 
Évaluation :
2

Rented during closed office hours because that's when I could move. Rented a dolly with my rental truck and it was not in the truck and they knew because there was no equipment picture provided during my registration. Website just said to call the local uhaul I was renting from but they were closed. The pricing was very confusing and it made you put in your estimated mileage and then charged you for extra mileage at the end after return when no extra mileage was used. More expensive than I thought and more expensive than they made it out to be on the website. On top of missing equipment.

Brooklyn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harry B. 
Évaluation :
5

They had it waiting!

JAMES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MASON C. 
Évaluation :
5

I had a great experience and thank you.

MISTY W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TERRY R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EUGENIA B. 
Évaluation :
4

Dolly i ordered was not in the truck.

Doretta S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keara B. 
Évaluation :
5

Excellent service à la clientèle

BRIAN M. 
Évaluation :
5

Eveything was great

Greg W. 
Évaluation :
3

The man was very nice.

VICKIE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY F. 
Évaluation :
4

Tire air pressure light was on. I was told it was a sensor. The tire looked low to me so I stopped at an auto garage close by and they found a nail in the tire. The gentleman that rented the truck to me was very nice and said he would reimburse me for the tire repair. The truck drove smoothly. I will return.

PATRICIA C. 
Évaluation :
5

Charley, the owner was so sweet and helpful. I'd come back just to talk with him. He was very helpful during the entire uhaul experience.

Breanna H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SARAH H. 
Évaluation :
5

The owner who assisted me was extremely helpful. I highly recommend this location to anyone requiring assistance in the Hopkinsville, KY area. He was available before business hours, when another facility, which was scheduled to be open had signs they wouldn't open for another hour.

Regina C. 
Évaluation :
3

Have better lightening for might drop off

CYNTHIA H. 
Évaluation :
3

Not a lot of parking, I had to go in and ask him where to park the vehicle. Looked a lot like a TV junkyard.

Steve G. 
Évaluation :
5

The equipment got the job done, but there was a leak from a bolt close to the roof on the back corner. The equipment was clean.

FLOYD F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Griffith W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Janice S. 
Évaluation :
5

Charlie is always very friendly and helpful!!

Katherine C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TERRI B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

evan R. 
Évaluation :
4

Check in App would not accept 'Locator ' so unable to complete U Haul check in after hours. Price for equipment is acceptable, and reasonable. I am pleased with U Haul

dennis A. 
Évaluation :
1

No blankets no appliance dolly, on phone for over hour to try and get paid for items. Truck has seen better days almost no area that has not been damaged. Ended up have to drive to another location to get the items that were not in truck

Joshua E. 
Évaluation :
1

I put the gas back on full and still was charged 3 gallons !!!

Jateika B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mason C. 
Évaluation :
5

They were very accomadating for our situation.

DOUGLAS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon A. 
Évaluation :
5

I received great customer service and no problems with renting and returning the uHaul ! I will highly recommend.

MARRIANE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diana S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cecelia W. 
Évaluation :
5

Great service

Karen F. 
Évaluation :
1

Wash the equipment make sure it is in good working order and sound for travel

Lane W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
5

Me Charley was very helpful and friendly not to mention humorous. Merci

Tamikio H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa H. 
Évaluation :
5

Great experience! Charlie is a super nice guy and made my truck rental really easy. Thank you! ?? Lisa Hughes

Lisa H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAM R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack L. 
Évaluation :
5

Great customer service experience!!

MICHAEL O. 
Évaluation :
4

The lot was small and had tv's piled up in front of the office so you couldn't pull thru

James F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan R. 
Évaluation :
3

The place houses multiple businesses and keeps customers waiting for both pickup and delivery

James H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David K. 
Évaluation :
5

Made it very easy to return. Thank you!

Billy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRAVIS P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CALVIN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
5

The folks that work at this location, especially a gentleman by the name Charlie, were absolutely wonderful! He was very knowledgeable, answered all my questions and concerns, was very kind, polite, and patient. I was very impressed and pleasantly surprised after returning the truck, to receive a phonecall from Charlie to ask if everything went well. That is incredable customer service! I wish everyone was as thoughtful in doing their job. He even stayed on site so my driver could come get his phone that he mistakenly left in the cab. I will definitely recommend this location to everyone I know.

Annette P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carry S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chris W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim E. 
Évaluation :
1

I was charged for a larger size truck that I ordered but got a smaller size. I reserved a dolly and when I arrived was told they didn't have one. The man said it was good I arrived early because I got the last truck. The next person was about to arrive to discover their reservation gone. Terrible location. I hope I can an alternative from Uhaul next time.

Paul W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaun U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ronnell M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfred D. 
Évaluation :
3

Just be honest or at least give proper information!!

Daryl A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barbara K. 
Évaluation :
5

No one was there dropped off same day 02-15-2020

Latunya H. 
Évaluation :
5

Please take my guy some dollies!!! Only thing I wasn't able to load and move was my appliances. Overall I received excellent service!!

Tawanna H. 
Évaluation :
3

The individual I rented it from was great! Very fun man to talk to. The truck was rather old and worn out. It jerked a lot and the engine light was on. The roof leaked water when it rained and I could not refill the fuel because the filler neck hose was destroyed.

Nathan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shatikia B. 
Évaluation :
3

Very small and crowded lot. No where to pull into to unhook trailer. Has way too many trucks and trailers for the size of the lot. Everything is just clustered and crammed in. Muddy, gravel and grass drive.

MIKE S. 
Évaluation :
2

We didn't have equipment we paid for. He told us he's had trucks and equipment stolen and that's why he didn't have it for us.

Lucas H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Chris C. 
Évaluation :
5

Excellent service à la clientèle. He was very friendly and helpful. Answered all of our questions. Will definently use him again if we need another truck rental.

Dawn S. 
Évaluation :
3

Power Steering was rough

Dayna H. 
Non les évaluations ont été soumises pour cet établissement.

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