Évaluations des clients Signal Hill Self Storage LP

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Signal Hill Self Storage LP

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Hanaiya A. le

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Was charged with extra items that had been forgotten. Spoke to customer service immediately and sent an email after receiving the final bill. I was still charged for being inconvenienced.

Austin A. le

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Le client n'a pas laissé de commentaire.

Heidy F. le

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I would recommend going to an actual U-Haul location. This is a storage place with a small parking lot in the back with U-Haul trucks. There’s no street visibility from Pacific Coast Highway, so it’s hard to find. The self-serve process is horrible and takes longer than just picking up a truck from a location. It’s not user-friendly nor fast. They have to verify your DL and it takes forever.

Douglas E. le

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Truck was clearly driven from a time-zone two hours away from California, based on the cab's clock (two hours ahead) and the windshield filled with bug splats. Inside the cab was filled with dog hair and the passenger-side window had dog nose snot limiting visibility. Furthermore, clearly management is trying to save money by having online pick-up that requires an 8-step process and viewing a UTube tutorial video. Absolute crap! Just pay your employees as you used to with rental offices opening before 9:30am. This is the third time I have rented a U-Haul truck that was filthy. We will try Penscke or another another rental company next time.

DAVID B. le

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Staff are friendly and do their best under the circumstances. Website very difficult to use to rent a truck online. I had to call to rent instead. I will never use the POS website again. Storage facility is way understaffed! You have to wait for them to come back to the office. Next time, I will certainly not use this place. I will go somewhere else.

Belkis F. le

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two times I've rented a U-Haul truck from this location and two times it has been a big failure with confusion and failure. Both times they asked me to go find a truck elsewhere because they can't find the reservation, the computer system is down, and the credit card cannot be processed. I am NOT exaggerating. I would NEVER rent from them again - it's just a horrible experience.

Marcel D. le

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Le client n'a pas laissé de commentaire.

Jaymee V. le

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Service was good and fast the only thing that was a bummer was that I called earlier in the week to ask questions and all three times I called no one was there to answer the phone

Sheena E. le

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Le client n'a pas laissé de commentaire.

Savannah P. le

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There was no customer service it was extremely hard to find anybody to even give us the keys when we did get the keys we noticed that the dollies that we had paid for were not in the truck. And we were unable to find anybody to assist us so we had to leave without the items we paid for.

Amanda P. le

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Wendolyn was amazing! She was so helpful and did so much extra work for us - whoever read this, let her know how appreciated she is!

Diane H. le

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There was no one in the office I went through a door that took me all through the storage lockers on the inside felt like I was in a maze no one there . I parked the U-Haul and delivered my key in the overnight box which took me 20 minutes to find.

Johannbryan Y. le

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Le client n'a pas laissé de commentaire.

Jack R. le

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This was not the correct location to drop off the uhaul. I tried calling customer service and was on hold for literally 2 hours

Karolene D. le

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To start there was no where to park! Then I had a hard time finding the front door. When I found the front door it was locked with no note of we are open be back in ? The employees took me to the truck which was snug tight between 2 other trucks handed me the key. I had to tell them to pull it out for me, they should be responsible for that! Then the truck they gave me had the check engine light on. While driving the truck sounded like it was going to fall apart! So needless to say I won’t be going back to that location! I do have to say the employee that did the paperwork was nice.

bob A. le

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I was able to pick up a truck even though the storage facility was closed. The truck was new and worked well.

Casey C. le

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I paid for a dolly and blankets for the truck and never received them.

SEAN A. le

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The couple working the shop were very friendly and on top of things. I like dealing with people like that. I will bring my business back again.

Brian C. le

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Rental truck for friends. Great experience will refer to u in future. Thanks Jose n Ms Vasquez for everything B

susan K. le

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Le client n'a pas laissé de commentaire.

CHRISTOPHER C. le

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The address does not lead you to the location of the UHaul lot with the trucks so it took some driving to realize I had to enter from the other side. More guidance would be helpful!

Michelle L. le

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Le client n'a pas laissé de commentaire.

marques B. le

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Le client n'a pas laissé de commentaire.

Edward L. le

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Very helpful staff. I appreciated all of their help.

Benjamin L. le

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We received excellent service- at signal hill despite the fact that this was not our original pick-up contracted pick up location.

Sarah Jane B. le

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The attendant had excellent customer service skills. Answered all my questions and was very helpful.

Scott G. le

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Le client n'a pas laissé de commentaire.

Ricardo C. le

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My purchase came with a 50 mile limit. I exceeded that by 3 miles and I was charge for those extra three miles even when I returned the vehicle with an extra 2/4 tank of gas. I feel that should been taken into account and not charged extra since I put extra gas into the tank. NO FAIR or GOOD SERVICE.

George S. le

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Person working in the office was very helpful and friendly.

Joel A. le

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I’m sorry I forgot her name, but the employee who helped me this morning was friendly, professional, and helpful. She solved my issue quickly without any trouble.

Dona B. le

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Had a great experience no problems!

Peter A. le

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Le client n'a pas laissé de commentaire.