Service at the location was very poor, it was nice to get a u haul in the city but customer service was not friendly or good.BRETT WILLIAM A.
Customer Reviews for Silk Road Food Services Inc
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I ordered a 15 ft truck and got a 10 foot truck instead. I also ordered a Dolly & furniture pads and the location didn't have any for us. I am very disappointed with the service. I also didn't get to finish my move because of the truck being so small.LEAH JUSTINE M.
Le client n'a pas laissé de commentaire.PAUL GILBERT M.
Le client n'a pas laissé de commentaire.NONE L.
I had no problem with the moving equipment. I had ordered a dolly, but after inspecting the truck, I realized that it was not included. When I went back to the store to inquire, the clerk just said he cancelled it because they don't have any. He did so without informing me. I had to find one to borrow because it was a necessity. I definitely had a better experience with the clerk who received the key when I drop off the equipment. He was very professional and courteous.Candido Modesto B.
Thanks to Jeenna Monique Poe Schultz, she made my experience with U-Haul greatMALCOLM ADALBERT K.
I booked my truck for 4hrs starting at 10:30pm because I was told it was a 24/7 service, but when I went to return the truck the pick up location was closed. They did not have any slot to return the keys either. I called the customer service and was recommended to complete the drop off online and return the keys the next day when the store re-opened. I was also assured that I wount be charged twice for it. But this morning when I returned the keys I was charged for renting it out for two days, which is ridiculous because I've already completed the return of the truck the night. First of, I should have been informed that the store's not going to be open during my hours. Second, it's ridiculous that I was charged twice for the rentals especially when I was specifically told I wont be. Totally unacceptable.ANTOINETTE E.
I had all my rental information on my account and email and they could not find it, cutting into an hour of our moving time and did not offer us an extended hour. The person working was not overly communicative leaving us often in confusion of he was even looking up my information. I was also quoted 53 $online when I booked for 20 km, and we only ended up going 17 km and I was charged 69 $. So I am not impressed with the experience whatsoever.MATTHEW WILLIAM W.
Le client n'a pas laissé de commentaire.William W.
Le client n'a pas laissé de commentaire.Abigail T.
I signed up to rent the U-haul online and rejected the 15 $insurance coverage. When I went into the neighbourhood dealer their system asked me again for the coverage and I said no. The system then froze and would not let me continue. The dealer took the machine behind the counter, did something and then said "Ok you can pay now" I paid the charge only to realize at the end of the day when I got home and checked my receipts that the dealer forced me to pay the 15 $charge fee. This is disgusting and fraudulent. It took advantage of me as a customer and destroyed my trust in both the dealer and U-haul.Timothy P.
Offer a more organized service and train staffDarryl F.
The store employee was a dick. He wouldn't take debit or cash (even though that was listed no where on the website) and said "i don't care, then you cant rent it" when i explained i don't even own a credit card. The guy on the phone with customer support was great though.TOBYHARRIS MURRA H.
Le client n'a pas laissé de commentaire.Or D.
Sort out the pricing differences and booking issues with the websiteWyatt R.
N.D.Jaya Krishna Y.
Was sent the contract in two separate e-mails and the attached contract from what I can tell was a GIF image that wouldn't open on either occasion. So also couldn't check how much gas to put in as everything just says to check the contract...which wouldn't open. A standard PDF file would be better. Also I thought I signed up for whatever the no-contact option is when booking online so was expecting a smooth pickup process only to arrive and the app telling me to go inside and made me renter all my info in the store which I already put in the app. This meant when I arrived at my pickup time expecting to just get a key, it took almost 30 mins to get the keys to the truck. There's was no mention of gas price anywhere's as well. The final cost ended up being over double the estimated even though the estimated usage I put in was almost spot on to what I actually used. So you got me with the 19,95 $ price on your trucks but not sure I'll be using U-Haul ever again.Brandon G.
Le client n'a pas laissé de commentaire.Davin J.
I tried to start my reservation time using my cellphone and it didn't work then I called and I was transferred 3 times till I get the answer that I should just get the keys in a convenience store close to the place so it was not very efficient and took about 20 minutes for me to get the truck. The rest of the process was ok.CRISTIAN D.
I had asked for blankets, yet none were included. The mileage estimate was high, causing the payment ro be high, which are both acceptable - but - the refund to be returned will take 4 to 6 weeks! This is too long.Andrew T.
Le client n'a pas laissé de commentaire.Robert James L.
waited an hour on pickup. charged for pads and dolly didn't order or receive.Jeremy S.
I have already raised a dispute , associate at location was very rude, he did some manipulation and charged us for one way , although booking was made for same pickup and drop off location . He overcharged and said to talk to call centre . Absolutely not expected this from such a renown companyManav G.