Was sent the contract in two separate e-mails and the attached contract from what I can tell was a GIF image that wouldn't open on either occasion. So also couldn't check how much gas to put in as everything just says to check the contract...which wouldn't open. A standard PDF file would be better. Also I thought I signed up for whatever the no-contact option is when booking online so was expecting a smooth pickup process only to arrive and the app telling me to go inside and made me renter all my info in the store which I already put in the app. This meant when I arrived at my pickup time expecting to just get a key, it took almost 30 mins to get the keys to the truck. There's was no mention of gas price anywhere's as well. The final cost ended up being over double the estimated even though the estimated usage I put in was almost spot on to what I actually used. So you got me with the 19,95 $ price on your trucks but not sure I'll be using U-Haul ever again.Brandon G.
Customer Reviews for Silk Road Food Services Inc
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Davin J.
I tried to start my reservation time using my cellphone and it didn't work then I called and I was transferred 3 times till I get the answer that I should just get the keys in a convenience store close to the place so it was not very efficient and took about 20 minutes for me to get the truck. The rest of the process was ok.CRISTIAN D.
I had asked for blankets, yet none were included. The mileage estimate was high, causing the payment ro be high, which are both acceptable - but - the refund to be returned will take 4 to 6 weeks! This is too long.Andrew T.
Le client n'a pas laissé de commentaire.Robert James L.
waited an hour on pickup. charged for pads and dolly didn't order or receive.Jeremy S.
I have already raised a dispute , associate at location was very rude, he did some manipulation and charged us for one way , although booking was made for same pickup and drop off location . He overcharged and said to talk to call centre . Absolutely not expected this from such a renown companyManav G.