Le client n'a pas laissé de commentaire.ADAM M.
Customer Reviews for Simple Wireless
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Reseda, CA 91335
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 2h pm à 7h30 pm
- Sam : 2h pm à 6h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Original location we had booked did not have the truck we reserved. We had to wait over an hour to pick up the truck at the new location. In the middle of our move we received a call that our drop off location was full and needed to return to a further locationScott M.
I had an online confirmation for a 1 pm pick up. When I arrived a few minutes before 1 pm, there was no one in the office. Another company sharing the office space, called the owner or manager and was told they would not be in until 2:30 pm. I had people scheduled to help me during a brief window of time and this was highly unprofessional. Also,when I returned at 2:30 pm waiting for the computer to load the contract took far too long. Might be time to upgrade to a faster computer.suzan J.
It was a super small parking lot to park in so bigger trucks or people with trailers I could see struggling. But the people there were great help!Tori C.
All went well until I received a phone call the following day after the truck return, accusing me of not putting gas in the truck prior to the return. I told him where, what time and how much gas I put in the truck just prior to the return. I offered to show my debit card gas transaction receipt. He argued that I had not done what I had stated and he refused to acknowledge any portion of my explanation of facts. Approximately 20 minutes later he called back and stated that I would not be charged for the gas but he never explained what had changed since his original allegations and he never apologized for falsely accusing me. Dismal customer relations skills!Kenneth C.
There was no clear dropbox for after hours, even though uhaul designated this as my drop-off location. There's a drop-off sticker next to a mail slit in the door with a QRC code you can scan, to see a video with instructions. Of course, the link did not work. When I called the number provided to ask if this was the correct drop-off location, the business owner said they're closed Sundays and didn't understand why uhaul had them listed as an after hours drop off. The first customer service rep I spoke with couldn't figure it out and transferred me to roadside service. Roadside was very pleasant, but ultimate when she tried transferring me back, I was on hold and the system kicked me out and the line dropped. I called again, and this rep said to drop the keys in the mail slit in the front door of the business and to call back in the morning b/c the business opens later than the time my truck is due back. I am nervous about the shady dropoff situation and that I will be charged a late fee.monica A.
Le client n'a pas laissé de commentaire.Christopher Z.
Le client n'a pas laissé de commentaire.Kim M.
It's difficult to find and its dirty.Susan C.
Owner refused to go out to check the car, mileage or gas tank. I urged him to do so to make sure I did not exceed any of the necessary parameters but he said â€œ I don't have the time for that, if you want you can take a picture of mileage. Same answer for my request for some kind of a release form.Ramy L.
Make sure customer are not being over charge
Le client n'a pas laissé de commentaire.Gregory E.
The rental truck was not checked in a timely manner. Dropped it off at 3:30 pm and they didn't check it in until after 6:30 pm and charged me an extra day.tommy V.
Le client n'a pas laissé de commentaire.EVA M.
Excellent customer service and easy transaction for pickup & returnTracy P.
Le client n'a pas laissé de commentaire.Wayne C.
Le client n'a pas laissé de commentaire.DIONNE J.
Le client n'a pas laissé de commentaire.sage S.