Rented here a few times to move our sons back to college and experience is great. Dave does a great job. Professional and courteous and very helpful.Steve R.
Customer Reviews for Simply Australian Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
While acceptable the inside of the vehicle was not swept out and a little dirty. The log in process is a little clunky (slow) so I burned up 30min trying to load all the pictures into the app. Also I had to point out several area of damage during inspection - which the owner put X stickers on there.David K.
Le client n'a pas laissé de commentaire.Peter T.
Le client n'a pas laissé de commentaire.Catherine C.
They did not want us to park in the spaces as what was instructed. He to back the truck up in a tight congested parking lot. Inform customers where to park before hand.Kasey C.
Le client n'a pas laissé de commentaire.Jim B.
Le client n'a pas laissé de commentaire.Bakhodir P.
Le client n'a pas laissé de commentaire.Mark-Anne D.
I forgot to take pictures of gas and mileage after I drop the key in box but I filed the gas and make same level as I brought. They charge me 160 dollar for 40 miles and 3 gallon gas.Leo D.
Le client n'a pas laissé de commentaire.Dannie D.
Le client n'a pas laissé de commentaire.Devin B.
Le client n'a pas laissé de commentaire.Nayan D.
Le client n'a pas laissé de commentaire.Angela M.
Le client n'a pas laissé de commentaire.Jacob L.
Le client n'a pas laissé de commentaire.Josh H.
Le client n'a pas laissé de commentaire.glenn W.
jim and dave are sooooooooooooooo easy to work with ... like doing business with fiends.. we rent from them every 6 months and its always sooooo easy ... good man ... thanks steve from the moeller high school baseball card show ..STEVEN S.
Le client n'a pas laissé de commentaire.DALE L.
Le client n'a pas laissé de commentaire.Jennifer P.
My initial call (just to check the price), I was quoted $800. My mistake was not asking to have the quote saved in the data base. Apparently rates change on one way trips depending upon how many trucks are available. A few weeks later when I was ready to move it was $1200!!!! Same distance, same zip codes, same day of the week. DON'T MAKE THE SAME MISTAKE!!!LUANNE L.
Le client n'a pas laissé de commentaire.Brian S.
Easy online booking with convenient location! We will definitely use again!John B.
Must be in the shop shipping suppliesHamad A.
Le client n'a pas laissé de commentaire.Denise D.
Le client n'a pas laissé de commentaire.Kenneth W.
Delighted this long truck was available! It made all the difference. The team at this location (Mason Ohio) could not be more helpful and courteous. I would rent from this location again in a heartbeat. I have used U-Haul before. Never have staff been so welcoming. The manager warmly greeted me as I got out of my car. From that moment I felt at ease.Micheal M.
Owners were friendly and very helpful. The truck was immaculate and well maintained. Great communication. Owner had a very nice analog stereo system that I admired and had a pleasant conversation about our shared interest in vintage stereo equipment.Christopher B.
I paid for an appliance dolly, did not receive it. I had to use the standard dolly and was charged for using both. Other than that the truck was easy to pick up/drop off and was clean.Madeline R.
Excelente atenciÃ³nJohanna D.
Nothing. The gentleman who handled my rental in and out was friendly, kind and patient.Terri F.
Le client n'a pas laissé de commentaire.SHEILA V.
Le client n'a pas laissé de commentaire.William H.
Le client n'a pas laissé de commentaire.GREGORYNELSON C.
Le client n'a pas laissé de commentaire.Scott C.
the location was ok, everything else was horriblematt M.
The owner was excellent and flexible (due to poor weather). He communicated what was happening and I felt he had my interests in mind.SCOTT D.
It was my second time using self pickup/drop-off and I had a trouble uploading photos of the dashboard for mileage and the oil level. I spent over 10 minutes but it still didn't work so I had to call the service center. App needs to be improved a lot. Especially mileage verification photo section.Jungsup K.
Awesome serviceRashaun M.
Le client n'a pas laissé de commentaire.Mark H.
Make location/area easier to access the internet. The internet/website kept crashing on me when trying to access the 24/7 UHaul pickup service therefore I was 30-minutes late in picking up my truck losing valuable moving time valuable truck rental time. Not sure if I was in a dead zone or if it was a server issue on your end but I had to drive out a half mile just to get service to do pickup.Suzanne H.
Le client n'a pas laissé de commentaire.Wayne E.
I have used Uhaul multiple times before and was always satisfied with the overall experience. This time it was awful. I was told the location would be open until noon on Saturday. I showed at 11:30a and no one was there. I wasted a whole hour on the phone, creating a uhaul account, and doing the mobile check in. It shouldn't have take this long but the website wouldn't pick up my location and I was on hold forever to get my location â€˜pushed'. I had to pay movers while they waited for me, and then I was charged $20 for returning the uhaul after hours? This is strange as I have done so multiple times before and was never charged this fee. I was told I wouldn't be charged. Disappointed with the whole experience.Maria N.
i was surprised that i got charged for 2 gallons of gas. I put gas in it a 1/4 mile up the road right before i took the truck back. It is what it isKathleen H.
Friendly and very helpful. Helped save me some time in finding a better closer drop off facility.WESLEY B.
Le client n'a pas laissé de commentaire.KATHRYN K.
Le client n'a pas laissé de commentaire.Gary B.
Area too small for a 26 foot truck.LEO S.
There's really nothing to improve. Everything went better than expected and every human I interacted with was kind, professional, and helpful.MICHAEL S.
Le client n'a pas laissé de commentaire.MARY T.
Le client n'a pas laissé de commentaire.Joseph M.
Le client n'a pas laissé de commentaire.Ron W.
Le client n'a pas laissé de commentaire.Robert S.
Le client n'a pas laissé de commentaire.aravind B.
Le client n'a pas laissé de commentaire.Austin E.
Le client n'a pas laissé de commentaire.Julian H.
Le client n'a pas laissé de commentaire.JOHN O.
Husband stated the back tires are low on treadCameron D.
They are great examples of how to serve customers !!!FERENC L.
The pick up location was great and close to our destination. The gentlemen was very helpful and considerate. Everything was great. There is nothing to approve.RICHARD W.
The front right bumper had a scrap that showed white paint. This was on the truck when I picked it up. Since I picked it up after hours when the store was closed, I wasn't able to discuss with the store. I drove this truck from the location to my home, parked it in my driveway, and then returned it back to the store today. I was never in a place that someone could have ran into me and I never pulled into any place where this would have happened. I drove 6 miles to my house on the main roads, parked it in driveway, and returned on the same main roads. This paint scrap on the bumper should have been documented prior to me picking the truck up and some notification left in the truck so that I am not called in to question upon returning of the truck. I didn't cause this paint scrap on the bumper.Rodney V.
Le client n'a pas laissé de commentaire.Michael H.
Le client n'a pas laissé de commentaire.David N.
Le client n'a pas laissé de commentaire.Edwin J.
Le client n'a pas laissé de commentaire.Sunhy W.
Le client n'a pas laissé de commentaire.Amos M.
Le client n'a pas laissé de commentaire.Robert S.
Excellent service à la clientèle. The owners are professional and courteous. I will definitely recommend to other people.STEPHEN R.
Le client n'a pas laissé de commentaire.Ronald G.
Le client n'a pas laissé de commentaire.KIMBALL J.
Le client n'a pas laissé de commentaire.mary T.
Le client n'a pas laissé de commentaire.MICHAEL N.
The Person at desk(forgot to ask him name) was excellent at service. We were warmly greeted by the staff and it was a very pleasant experience. Thankyou.JelinJenifer D.
Location was great. Android app was NOT great. It would not upload photos for mobile return properly. DID NOT finish. Waited entirely too long for customer service.Mark H.
Thank you for helping me in a pinch!susan C.
Le client n'a pas laissé de commentaire.MELISSA V.
Unacceptable customer service and implementation. To be clear I had ZERO issues with the pick up and drop off location's staff (John's Market & Simply Australian). The issue is that the Grand Rapids, MI U-Haul office calls me LESS THAN 24 hours before my scheduled pick up time to inform me there we no trucks available. My reservation had been placed for over 2 weeks and less than 24 hours before I'm scheduled to move is when they choose to call and alert me of this issue!? Unacceptable. Completely and utterly. I then need to drive over 80 miles (1 hour and 50 minutes) to Twin Lake, MI and back to receive a truck. No compensation for the gas needed to get to back to current resident. I understand there may be shortages of trucks and staff but I'm genuinely curious as to how U-Haul decides who draws the short straw in situations like these. I know for a fact everyone who placed a reservation AFTER July 10th did not get screwed like I did. I cannot stress enough how inconvenient it is to have an issue like this occur before moving their entire life to a new location hundreds of miles away. Are you not using a system that allows staff and managers to see current inventory of trucks? How can an error like this happen? Or is it simply an issue of purposely overbooking a commodity that you know is in high demand to line your own pockets. Whatever the case may be I can tell you with certainty I will not be using this company for anything in the future.Connor L.
Le client n'a pas laissé de commentaire.SCOTT G.
Horrible appArchit D.
Le client n'a pas laissé de commentaire.Paul B.
Excellent service à la clientèle. Would use UHaul and this location again without question.John C.
Le client n'a pas laissé de commentaire.Vincent M.
Very friendly to work withLINDA V.
Le client n'a pas laissé de commentaire.Robert C.
I was charged an additional $5 but was not given an explanation why. Please adviseKathleen P.
Le client n'a pas laissé de commentaire.MOLLY S.
Le client n'a pas laissé de commentaire.Ragavendran S.
I requested a different pick up place. But apparently they did not have the size equipment I needed. So I had to go to a different location. The price was 26 dollars more than I was originally was going to pay. Plus it was a half hour from our house. The drop off location was also along way. There was a closer location. I m glad we did not go over our allotted miles.VIRGENA W.
Le client n'a pas laissé de commentaire.OSCAR R.
Le client n'a pas laissé de commentaire.JOAO CARLOS R.
Great service!MI S.
Le client n'a pas laissé de commentaire.Michael B.
Rented a 26' truck and the vibration was horrendous making the 250 mile trip on the highway grueling. My ribs were sore.Vicky B.
Le client n'a pas laissé de commentaire.TAMMY S.
Le client n'a pas laissé de commentaire.DIANE C.
Unbelievable service. You do not have a better location. Fantastic people!!!MARK N.
Not a thing unless you want to go with me and help me load and unloadGARY K.
Glad to know this place is here for future rentals. Was not aware of it before.CHRISTOPHER W.