Great service
AMBROSIO R
Customer Reviews for Simply Home & Ranch Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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JASON BThe owner and staff were first-rate. They were friendly, knowledgeable, and helpful. The truck and trailer were not in the best condition. The windshield was filthy, and the windshield wiper fluid motor did not work. This required stopping to clean the windshield frequently for safety.
DAVID JNone. Staff very professional, competent, and helpful.
SALOMON TThey even agreed with me about the whole situation but there was nothing they could do
COBY WEmployees at this location were very friendly and helpful.
WESLIE PNo improvement necessary
Edwin WThe staff was great they also had plenty of room to park trailers trucks ect
Triston HThe location was great. However the app had me using a key drop off. There was not one. I had to call and wait 45 minutes. The lady on the phone was great. I was told to the leave the keys under the passenger seat and keep the door unlocked. I guess all turned out good because I havent heard anything. I just think when you choose to spend money on a uhaul and not use the cattle trailer that was planned. Some of these issues should not be happening. I wonder if everyone has to worry about the after hours key drop off?
Joy TLower the cost of renting a car dolly I paid $630 for a car dolly that's a little aggressive like 300 or something I feel that would be fair
William TUhaul attendants did a excellent job getting me in and out with the equipment I needed for my daily task.
Brandon SThe attitude of the person up front this morning 8/3.when I picked up the uhaul nobody told me what to do after hours I walked around the whole building no drop box. Called the 1800 number they told me if I didn't feel comfortable leaving the keys which I didn't cameras or no cameras there has been break ins and I'm responsible for the truck. So I took the keys. 7:30 am they were blowing my phone up when I finally got to it. I answered ND she was rude. Well I took the key up there and she tried to tell me they told me where to leave it ND there are cameras everywhere so it shouldn't be an issue. I didn't have energy to waste on arguing with her BECAUSE NOO I WASNT TOLD I WAS TOLD TO SIGN HERE AND HERE ..GRABBED MY KEYS AND LEFT WITH NO EXPLANATION! So do better! If you expect something make sure you explain it to whomever you need to before the problem comes to head.
Mekayla HNothing because the drop off was quick and easy.
david cAlways very friendly, great place!
Nicole BGreat easeful service! They also kindly helped me with backing the trailer in and getting it off the truck hitch. Fortement recommandé!
misty mGreat location and had everything cleaned and ready. Very friendly people. The only two issues that I have are that the straps to tie down the tires (and they are normal sized tires) was too short by a couple of inches. This made it extremely difficult to strap down the tires, at one time it proved impossible to strap down one tire. Second issue is that yes, the mileage that was allocated for the rental was adequate for driving simply to and from. BUT, where I moved from had construction which has made the road directed by maps extremely deadly, thus I chose a route which was less deadly, but in turn was more miles than allotted. I would recommend that there be a "cushioning" allowance of mileage for this type of issue.
James Bmaintenance your equipment better
Shannon BMerci
Luis MSuper friendly staff
John AThank you so much and great job!!
Heymard CFriendly staff at this location.
David HThe tires were not inspected properly. I had a blowout while traveling down the interstate. I pulled off at the next town and proceeded to wait for 3 hours despite it being 6pm. I had to drive across Texas and this delay forced me to drive in the middle of the night. The service provider was unprofessional and fishing for tips after taking 3 hours to drive 40 miles.
Richard CAnother good experience with UHaul
Gregory CI made my reservation with plenty of time the man that made my reservation he wouldn't have a time til Sunday and I could have it Monday morning when they opened. Sunday afternoon I get a text stating my reservation was ay 1pm on Monday the 30th. Could not reach anyone due to being closed. I called Monday so I could get my truck and they tell me it's not in yet. WHEN I finally get the truck I get a text stating to have it back by 4:45pm. I called and a girl said that's because we need it at 8a.m. on Tuesday. I've rented u-hauls lots of times and THIS WAS MY WORST experience EVER. 100 % not satisfied at all.
Norma SWe just had a little misunderstanding about the times. I wanted to pick up earlier if I could. She was extremely helpful and considerate. Everything worked out, it looks like. I'll know more when everything clears through my checking account.
KENNETHJ WThe location was great. Uhaul did not give me enough miles for my trip. I had to add more which costed more. Then Uhaul tried to take a day off of the trip. Not happy with either of those things.
Chad OCandy was a great help in ensuring that the vehicle was ready to go as soon as we arrived.
Roy BCustomer should not have to repair any issues with rental.
PAZ GFirst time renting a trailer, moving a refrigerator And a couple of Pits. Was very stress free moving It to the other location. Very pleasant experience. Will definitely be using your service again.
HARVEY PI would suggest bringing Managers from other locations to view this operation. I have always used Uhaul, multiple times a year. The staff was beyond helpful and extremely discreet knowing of the reasoning for needing the truck. I had to remove my daughter from a violent marriage without anyone including her Mother knowing. Not only was the staff trained throughly, they also continued training another employee without disengaging from me. Additionally, the entire compound was impeccably clean. I mean literally not a piece of trash or cigarette butt anywhere to be seen. Amazing.
Michael DVery friendly and helpful
Jon GThe truck was clean, but during our trip it rained and turns out it had a small leak at the top and it got several boxes wet. Thankfully nothing that couldn't have gotten wet, but still not very ideal.
Cameron BAll was good
KIM HI will try to never rent a truck from yall again
CLYDE FAwesome customer service. Keep up the good work
Lance AEasy in and out
DENNIS AVery courteous staff and helpful to get me taken care of so I can be on my way.
RAGON L