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Milton Pelaez
Customer Reviews for Simply Mediterranean Platters and Deli LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I was happy with the service
Dolores WrightBeyond easy and super nice
Jared RubanQuick and convenient. The staff was pleasant and helpful. Would recommend
Edward ZappileThe young lady that assisted us was wonderful. So polite and helpful. Our only issue was the interior of the vehicle had a very unpleasant smell.
Rayna SafiTell the customer that if they go over their estimated mileage that you gouge them for 1,99 a mile bad business done with UHaul. SHODDY
Robert CarneyThe truck wasn’t there when requested, gave me a truck that was already on the lot and had sow and ice all over the truck As I drove down the highway, snow and ice was flying off the truck , very dangerous
Joe KleinotThe lady was so nasty and unhelpful. She was very distracted chatting it up with another customer. I paid for a dolly in which was never even put in the truck and I was disrespected and overcharged. I will never rent a uhaul again.
AMBER GREENEAdd a sign that says UHaul. It was at a gas station and if I didn't see the truck itn the lot I would not have known.
Anna Marie OloughlinI requested moving blankets and hand truck. When I picked up the vehicle non of the supplies where in the truck. Went inside and was told hand truck in back of the building. One hand truck broken one worked..so I HAD TO GET THE HANDTRUCK AND PUT IN THE TRUCK AND TOLD NO MOVING BLANKETS. was told oh they didn't tell me about blankets. Meanwhile all of my emails said blankets and hand truck. So truck and material not there nor prepared. Very disappointing. Have had much better service prior usage of uhaul.
Scott KaneThe mobile checking in was horrible. It took forever. I had to take the headshot picture several times before it got accepted. Verifying an additional contact was horrible because my wife and friend don't accept calls from unknown numbers. I'm never doing mobile check in again.
David SamuelNeed to ad a sign visible on the street
ROBERT BURAI rented a truck from the Kinnelon NJ location in the summer. After driving the truck off the lot and getting home, I was called and asked to return the truck because they gave me the wrong one. No credit or consideration was given for my inconvenience due to their error, even after I asked. Never mind that I had to begin packing the truck so I could drive it to Virginia. I drove it to my destination and returned it a day early because I was done with it. I inquired about partial discount, not just for returning it early but also because of the previous inconvenience. I called the national U-Haul, who then passed my request to the store where I rented. They offered me this: keep the truck and extra day for no charge. That is no help, I was done with the truck. I asked about a token discount - I spent over a thousand dollars, could they refund a small percentage as a gesture of goodwill? While I understand that there is no obligation to credit me for returning it early or even for my inconvenience at pickup, but I also understand that consideration for customers goes a long way. The rental was fine. But if I have another option available, I would go elsewhere before renting from here again.
Rich LuttenbergerGentlemen was very helpful and informed me when the I tried backing up the trailer it wasn't connected properly.
John albaneseThe staff was very willing and accomodating. The 9' Cargo Van I rented was in very good condition as it was almost new with only 7300 miles. The only issue was the front floor mats were covered in mud. No one cleaned it since that had happened.
Gregory WroclawskiThe place is actually called fuel 4, Kinnelon market
James PantelopoulosThe uhaul company changed my reservation time and they comepensates telling me they will only charge me 99 cents a mile for Saturday and they DID NOT? They charged me $1,99 and I called to complain and discuss and no one has gotten back to me so I'm very disappointed. I will not use uhaul ever again Dior to they lied to me
Eileen RestainoGreat customer service very friendly they offered me coffee on the house I can’t ask for any better service
Ibrham FerasActual van pick up and drop times recorded by rental location that appeared in my final invoice were incorrect.
John HarrisService was excellent ! Smooth move Jessica took care of us very friendly and helpful. Thank you very much
Jessica BartosiewiczThe truck was there and ready , but we were told someone would be returning it until 2:00 No one had rented it we could have used it in the morning instead of waiting all day. Other then that all good.
Robert Wagner JrCargo van had dirt inside the back portion but was otherwise clean. The person who checked me in gave false information so be careful to only ask Uhaul directly as you met get extra charges. She also gave me attitude after I got my bill and saw the extra charges and said she was only a 3rd party so not to complain to her but she is the one who gave me bad info.
Komal AldridgeI rented a 15-foot truck at the 1155 Rte. 23, Kinnelon location. Fuel tank was 7/16 full. I drove it a total of 20 miles. It was late at night when I returned it without gassing it up. When I got my invoice, it showed that it was returned with less than 1/8 of a tank. I was billed $75 for 15 gallons of gas (again, a 20 mile total trip for a 1,3 MPG average), and a $30 service fee since they said it was under 1/8 of a tank. Fortunately, when I dropped off the truck I took a picture showing the odometer and fuel gauge, showing that the tank was more than 1/4 full. I called customer service who were very helpful and I am expecting a $70 refund.
Tom Hackettvery good customer service
Joann Rolon ProctorThe worst experience ever this place is bad bad bad. This location should be shutdown due to very poor customer service. The lady behind the counter, is racist. and started calling me names. She is rude and unprofessional. I will never recommend it to anyone or do business again with this place.
SHOUKRI MIGLAAI asked to waive the insurance and they charged me anyways.
jennifer malkoWas all good
Paul CannarellaI think your phone customer care should be able to help better. Was pour experience. I am Happy it was close by and I was able to speak to someone that was able to help at Simply Mediterranean. It also didn't help however uhaul received my information it was all wrong, so I never was updated on anything
Michael CalamariThe person who took care of me was very knowledgeable and courteous to me
anne obneyThe location was changed from Montville to Kinnelon which by itself is not a big deal. It was not ideal to find out when I arrived that ere was no appliance had truck and regular hand truck included, as originally ordered.
John RavenelleTrailer had a flat tire and station attendant was not able to help attach trailer to vehicle.
Donald WarrenNOTHING TO.IMPROVE. Mohammed and Star where super Professional. Mohammed was involved in making sure we got our services rendered right away by hopping on the line for us with Customer service and getting us in and out in no time. Thanks Guys! God Bless.
CHRISTIAN CONSTANTEI have to say I was apprehensive about renting here since I read some negative reviews. But I decided to take a "chance". As a small business owner myself I know receiving negative reviews early in your business can be devastating. Everything turned out fine. Wasn't overcharged. In fact, the rep helped me with a reservation error and gave me some tips. All in all very pleased and would come back.
PHILOS KIMEverything was great
EDWIN QUINONESThis location is actually a smoke shop and gas station. Seems like an odd combination for U-haul pick up.
David MarshallMy pick up location was changed as I was approaching the location i picked when making the reservation. The truck was damaged, out of oil, and had issues with the power steering. Furthermore the new pickup location was WAY out of the way for me and as a result i had to drive more than the allotted miles and incurred addition charges for the extra miles. I never approved the change in location and am very frustrated that as a result i had to pay extra. I chose the original pick up location for a reason and I should have been consulted before my reservation was changed.
Sara GallowayThe truck had a lot of damage and graffiti all over it. It drove well but the engine seemed to have a few issues and the oil light came on for a few seconds for no reason. The truck served it purpose but it was not clean looking and had seen some abuse and was not well maintained. The facility was quick in processing the pick up and return. The only reason I would not recommend the location was due to the condition of the equipment. I know it rotates but Uhaul needs to do a better job in reviewing its inventory.
Christian FuehrerVery satisfied , truck was clean , all worked well I would like to know what final invoice was Thought getting an e mail
robert sokoloffThis is a "business partner" and not a u-haul location> U Haul's process had the attendant start the pickup process at 11:20AM setting our return time at that 2 days later. When other non-u-haul customers came in, they interrupted the u-haul process. It took about 45 minutes of my rental time before the process was complete and the attendant checked the trailer hookup so we could leave. Part of the time delay was getting the moving blanket amount correct which should not have been on my rental time. The time should start when we can leave the location not when the attendant starts the signout process.
Robert semelsbergerWorst experience I ever had with a U-Haul location.
Miguel Alvaradoagain i had to use my car scissor jack and kick it out from under the trailer tongue to drop the trailer. No one was there to help me during normal hours. only one person manning the check out in a mini mart.
Rick KeisterGood device
luis GUELGUARented two different vehicles, and each one had tire pressure lights on.
Sebastian Sobczykmissing lights For the trailer, dirty trailer
Iurii LisovskyiThe truck had trash in the cab and in the box that we cleaned up. The person at the counter didn't seem to know what he was doing and had to ask us to go out to the truck and back more than once, and he did the entire thing with someone over the phone which felt odd. We also rented an appliance handcart online when it offered it to us since were moving a fridge, but they didn't have any appliance handcarts, they did offer us a regular handcart, however. Drop off was just as challenging as pick up. Overall, we got done what we needed to get done, but it was particularly pleasant.
Joey ElfanbaumHave all information verified before getting there. I checked in and it said I was all set. Then when I go to get the truck it asks me to submit pictures of my license and alternate contacts that need to be verified so I stood around waiting for 20 minutes for the verification. This should be done beforehand.
Matthew ParkerThis take a while to rent the truck verification.
Charan KalsiOwners were very nasty and didn't provide good Service. I rented a small van and they give me a different one which I got a discount but took twice for gasoline . Never again
Junnior ZegarraThe guy who helped us very Polite and very helpful and nice person very clean place and fast service
Ahmad JamhourWe dropped off the trailer and spoke to no one.
Michelle SpiridakisThey gave me it with completely empty tank
Moshe Handlerthe lady at the store was very professional and dedicated
Daniel NavarroAbsolutely nothing- you guys were great!
Stacey KoeppenProperly charge customers, I has charged double
David AzconaHard to find no signs so u drive right past it
DOMINIQUE SKYLERTruck had garbage in the door bins. The interior was covered in dust and grime. Strong smell of smoke in the cabin, had to leave the windows down to air it out for days.
Victor Kaiser-Pendergrast$1,99 a mile is outrageous price, for a veteran and a senior citizen to have to pay. Wholly dissatisfied.
JOSEPH FRANOLICHOffer some kind of paper receipt or at least tell customers what they are paying.
Cheryl MunroeThe vehicle had a lot of ash in it and smelled like cigarettes. It took almost 25 minutes to finish getting the keys for the vehicle because the person who was giving us the keys at the pick up location kept getting distracted.
Alyssa Ugrovics