Évaluations des clients Sinclair on Broadwater

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Sinclair on Broadwater

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Dansun M. le

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Le client n'a pas laissé de commentaire.

Jennifer D. le

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Le client n'a pas laissé de commentaire.

Maureen N. le

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Veronica was very accommodating and friendly. Great service.. Note that she wrongly attached the trailer. She wouldn’t allow us to leave the way we had attached it and she changed what did. We had rented earlier just a few weeks ago so we knew what we were doing. And, when we arrived at our drop off location, the staff they were shocked at how she had attached the trailer

Timothy Edward B. le

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Clerk did not seem to know how to rent the equipment, suggested that the person who left earlier was the one who was supposed to rent things and he didn't get paid to do the rentals, but he would do it to take care of customer. When I expressed concern that the ratchet mechanism on the tow dolly was rusted and would not spin/tighten correctly his only solution was that I unload the car, unhook the trailer and go somewhere and purchase lubricant to fix the issue. He said that normally someone does maintain the equipment. I would decline to return to this location in the future.

ROBERT C. le

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The transaction was quick and easy. I was in/out in 15 minutes.

Beth C. le

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Le client n'a pas laissé de commentaire.

jack S. le

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Ur good.

cory J. le

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Le client n'a pas laissé de commentaire.

Wanda D. le

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Le client n'a pas laissé de commentaire.

Cherie L. le

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This was a drop off at a Sinclair gas station, Uhaul sign is very small but drop off was very easy and employee was very nice.

Julie D. le

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Allow us to pick it up where you stay we drove several hours from where we live because the day before we were supposed to pick up we were informed he didn't have any trucks this has happened many times before apparently Wyoming and Montana aren't important enough to make sure that when you reserve a truck you get it. Then when we got there they didn't have one and we had to go to another location after waiting several hours for them to locate a truck for us if it is within my power I will never use U-Haul again very frustrated

Randy N. le

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Again, do not let employees fudge on the gas level. It pisses customers like me off.

Matthew M. le

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My favorite location 942 Broadwater Billings, MT! Polite, professional, and great service.

Patrice T. le

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Le client n'a pas laissé de commentaire.

Jody C. le

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The owners are so nice. Very accommodating. They give a very personal touch to their business. If ever needed again I will definitely recommend their store!

Greg K. le

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Le client n'a pas laissé de commentaire.

Russell B. le

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Le client n'a pas laissé de commentaire.

Al M. le

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Le client n'a pas laissé de commentaire.

Carla T. le

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Le client n'a pas laissé de commentaire.

Luis C. le

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I completed an online reservation more than 15 days before the rental day, and they didn’t have the truck that I reserved. I reserved a 20’ truck, and I ended up with a 26’ because it was the only truck available in Billings. I’m so disappointed, and it was unacceptable the way I was treated. The lady in charge told me over the phone in a rude way, take that truck or cancel it, it’s your only option. Also, I had to pick up the moving equipment I bought/rented somewhere else. The truck was fine, but my whole experience renting the vehicle was horrible.

Thomas S. le

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The trailer leaked. There were a number of moving blankets and boxes that were wet when I unloaded. No compensation or resolution was offered.

dairy R. le

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Le client n'a pas laissé de commentaire.

Zach U. le

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Le client n'a pas laissé de commentaire.

Debra F. le

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Le client n'a pas laissé de commentaire.

Ron T. le

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Keep it simple and to the point !! Dont change a thing as this is a Great little place!!

George H. le

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The hidden “rental charge” of $39.90 basically doubled my bill to $79.90 for one day. I understand charging for insurance and mileage. But the rental charge is not disclosed and it is outrageous when you advertise your rentals are only $19.95 per day.

jason T. le

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easy-to-find location, quick-and-easy drop-off

Ken S. le

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Le client n'a pas laissé de commentaire.

KEVIN B. le

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I received a bill the day after I dropped off the truck. It was in clean condition but not inspected to confirm as much. It was returned on time but the young lady said the owner wouldn’t be inspecting it or doing anything with it till Monday morning. I called about the additional charges gave my information to the employee on duty. I expect that if it isn’t put into the computer as being returned today I will be expecting another bill for an additional overage. I am not impressed by this and hope all of this will be handled in a prompt manner I expect a callback from the dealer and/or Uhaul soon to assure me this matter has been resolved. Respectfully Kevin

Jody W. le

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Le client n'a pas laissé de commentaire.

John L. le

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Friendly and helpful folks.

Tanja F. le

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Le client n'a pas laissé de commentaire.

Kaila S. le

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Very friendly and helpful associates.

Dave W. le

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Dropoff location: Unless the person leasing a unit has experience backing the equipment into very tight spots, no. The lot is far too small.

Lisa S. le

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Le client n'a pas laissé de commentaire.

Sharon G. le

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When I reserved the unit I was quoted a price of $388 + taxes & she wasn't sure what the tax amount would be. When I picked the unit up at a different location I was charged $450.00. The truck wasn't available at the 8:00 am time I had requested either.

SHAWN A. le

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Le client n'a pas laissé de commentaire.

Brenna B. le

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Le client n'a pas laissé de commentaire.

Michael S. le

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Very helpful and friendly

LAMONT G. le

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Le client n'a pas laissé de commentaire.

TIMOTHY D. le

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Le client n'a pas laissé de commentaire.

Lee S. le

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They are grear at this location. Second time I have rented equit. there and I will continue to do so, whenever need arises!

Bobby S. le

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Le client n'a pas laissé de commentaire.

Jeff C. le

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Le client n'a pas laissé de commentaire.

Rebecca S. le

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Le client n'a pas laissé de commentaire.

sandra F. le

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Le client n'a pas laissé de commentaire.

jim M. le

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Le client n'a pas laissé de commentaire.

Robert H. le

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Le client n'a pas laissé de commentaire.

Kris M. le

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Le client n'a pas laissé de commentaire.

Lucas S. le

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Great service! Will definitely use again!

SHANE W. le

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The owners of this location are great and easy to work with. Will rent all of my equipment from them when in town

Sarah B. le

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The young man that helped me was just great. Such a fun experience. I generally go to Conoco but this Sinclair will be my go to for gas and any future UHaul needs.

jack W. le

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Pulled up to the drop off in Billings and the young, poorly dressed attendant said he had to go to the bathroom, just write your name down on this piece of paper and I’ll take care of it. Just drop the trailer off out next to the other ones. Never looked at the trailer, didn’t help me unhook, nothing. I dropped off off the trailer 28 hours after I rented it in Spokane. Today I get an email with a 20.80 charge for an extra day. What the hell, so I called Billings to a kid answering the phone,”what’s up?”. Very professional! I’m not happy or impressed. Uhaul in my moving future? Probably not.

John D. le

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Le client n'a pas laissé de commentaire.

Patrick K. le

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Great customer service!

Bobby S. le

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Mrs Shay and her husband were very polite and provided me with a truck in less than 20 minutes from my arrival. I would like for that Sinclair gas station/ u-haul rental station to receive recognition for excellent service. Respectfully, from a U. S. Army Soldier taking care of family in Billings. Bobby Sattazahn

Park R. le

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Le client n'a pas laissé de commentaire.

Tom B. le

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I had requested 12 packing blankets and they only had 6. They said they were going to change it on my bill and never did. The 12x6 enclosed trailer was not rain proof. Some of my belongings inside got wet after driving through some rain.

Anthony G. le

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Le client n'a pas laissé de commentaire.

Kim G. le

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As I shared in another review, the owner is not pleasant to deal with. It appears that when I returned the truck, he was made aware of my comments and he was unpleasant. There were some crumbs in the truck/driver area (minimal) and he said clen out or I will charge a clean up fee. It was quite absurd, but, I complied. I don't think the truck was spotless when we picked it up. We were 3 hours late, but, we could not call because as I shared in the prior review, the telephone number does not work at this location, so we could not call. I think the time fee should have been prorated but it was not worth discussing. As I shared before, calls to Customer Service were worthless; the wait was always a minimum of 25 minutes and when you are traveling, espeically through rural areas, this is really unacceptible. Once customer service was on the line, most often they were not informative and the call was dropped.

bart H. le

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Location was not prepared to rent. First time for person behind counter. Did NOT know what he was doing. I have rented several times from UHaul....this is not the place to do so.

Kim G. le

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I called Customer Service twoce when I called this location at the number on my contract(see note) over 30 times.and there was NO answer. I was uncertain whether the facility was still open. Customer Service at UHaul did NOT help and we finally drove to the facility in Billings. The dealer was RUDE, NASTY and insisted that they would have answered the phone had we called. Then, another staffer said, "oh Uhaul has the wrong phone number" I called both the number provided by Uhaul and the telephone directory. Neither were every answered...I am so disgusted with Uhaul and the service that I will not ever use your services again. I still have two pieces of equipment. Your Customer Service is totally incompetent. The representative, when I was calling from a remote location, could not distinguish the contracts and expected me to do this. I asked 8/7 for a Supervisor to call me back, this never happened. I am spending voer $1000 plus for this equipment and with the exception of the Sioux Falls Uhaul (pick up location for truck) it was the WORST experience ever.

Sean B. le

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Very helpful and friendly. Made drop off very easy.

Michael M. le

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Le client n'a pas laissé de commentaire.

Thomas B. le

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Tie down ratchets need to be lubricated. They were hard to cinch down and remove.

Taylor W. le

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One of the tires on the trailer was quite flat when we picked the trailer up but held air after we filled it up.

JOHN P. le

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Le client n'a pas laissé de commentaire.

Nathan S. le

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Le client n'a pas laissé de commentaire.

Bob L. le

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The employee at the Sinclair station was very pleasant and helped us obtain the truck while doing his job of waiting on customers for the gas station. After taking the truck to the house and having it more than halfway full to the ceiling, we received a call from a man who said he was the U-Haul supervisor. He told us in no uncertain terms we had to return the truck as it was an in town truck only. We explained to him how far we had come packing our things into the truck and he still said we had to bring it back in. We explained we had reserved the truck two weeks earlier and at that location it was the only truck that size. That was the one we got to use. He said he would charge us double to get the truck back to Billings if we did not return it ourselves. We told him it was their fault and their problem but if he wanted to send another truck over with people to help switch them, that would be okay. He wasn't willing to do that and stood his ground. We explained that was what the rental agreement we signed said and he finally gave in. It was very unprofessional of him to treat us this way.

Carmen C. le

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A little hard to get into

Donovan P. le

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Le client n'a pas laissé de commentaire.

Erica T. le

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Le client n'a pas laissé de commentaire.

Hollis C. le

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Le client n'a pas laissé de commentaire.

william N. le

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Very helpful and friendly

Kristen L. le

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Le client n'a pas laissé de commentaire.

Cheryl L. le

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Shay was wonderful. (U-Haul at the Sinclair Gas Station.) Everything went smoothly, no hazzles. They explained what we needed to do afterwards and it was great services and everyone was friendly and very accommodating. I will definitely recommend them. They made my move worry free. Thank you so much.

lee B. le

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Wonderful people and very professional.

Doug H. le

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Le client n'a pas laissé de commentaire.

Yvonne L. le

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Make sure they put in a ll the correct information for your trip and you get all of the billing stuff done right. I hope to never use this company again.

DAVID S. le

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Le client n'a pas laissé de commentaire.

Trina V. le

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Le client n'a pas laissé de commentaire.

Kim H. le

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Excellent Customer Service! Highly Recommended.

MIke R. le

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Le client n'a pas laissé de commentaire.

Cordel R. le

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Le client n'a pas laissé de commentaire.

kassi H. le

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The service from start to finish was excellent! They called to verify what time I would be by to pickup the uhaul and were very friendly. Everything was explained and service was amazing. I will use this location for the next time I move something, and you can bet I will tell my friends.

Lara A. le

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My experience Started rocky but that’s because I didn’t read my confirmation correctly. Even with a few mistakes everything was fixed and everyone was was very nice. Thank you so much.

Robert V. le

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Very smooth transaction with friendly, helpful staff. Vehicle was new, clean and very comfortable.

Vance D. le

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Nothing, place was easy to find and people were very nice/ helpful

Pamela W. le

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Didn't get truck I reserved 2months ahead of move and was charged$168 for late return even though it was returned on time, will Never use or recommend uhaul again....

Steven H. le

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Nothing. Customer service at this location was top notch!

ANDREW L. le

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Again call me 907.280.7773

Ryan R. le

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Le client n'a pas laissé de commentaire.

LISA P. le

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Had a great experience. Excellent customer service from owner Shay! Her husband Bill started vehicle and swept off all the snow! Easy in..easy out! Nothing to improve at this location!

kathy G. le

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Le client n'a pas laissé de commentaire.

JAMES A. le

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The owners of the location we're a joy to work with. Excellent service. Will definitely refer friends.

Charles H. le

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No suggestions for improvement. Everything was good.

Patrick V. le

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Staff was professional and answered all my questions. Smooth transaction.

SHANE T. le

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Le client n'a pas laissé de commentaire.

Irvin B. le

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Le client n'a pas laissé de commentaire.

DIANE P. le

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Leonard and Jacob were awesome! They deserve to be commended for going above and beyond to help me out during a very stressful situation. I couldn't have asked for anything more. Please make sure they are acknowledged for their incredible customer service!