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Jordan h
Customer Reviews for Skyline Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I was not informed of the mileage limit when I picked up vehicle
Feliz RVehicle performed well on the road. Easy drop off and staff were very helpful with the close-out to my rental contract.
Dan LAlex and Daniel were both professional and easy to work with. Highly recommend this location for any of your uHaul needs.
Rick BVery friendly agents, recommend this location
Michael VThe person who helped me was very thorough and professional I would definitely recommend them to others.
Claude EI love it, close to my house, everything so quick and you are in your way, very very friendly, I definitely going back to that place if I need to.
Alan MIt was so fast and easy, I love it.😃👍
Alan MSuper great customer service!!!
Keila MThe gentlemen who helped me at pickup and drop off were both very helpful and knowledgeable. While I didn't realize there was a detour getting there and it took extra time, I'd go to this location again based on my experience alone.
Jeanne VThe app would not accept the back of my ID. The attendant was able to finish the registration process for us, but would have been impossible if he hadn't been there.
Amorine SImpossible to find. Suggest a Uhaul sign up front.
Mike GGreat staff
angel cAlex took good care of me. Alex was very friendly and explained everything in detail. I would recommend this U-Haul location to everyone because of Alex's great customer service!
Steve VNothing , everything went smooth . We took two trips and returned. Employee was very helpful and knowledgeable about the whole thing.
David MNo one could assist me with my drop off. I had very poor service so it was difficult to do the drop off on my phone
Lauren GThere is nothing to improve.
Terry JGreat service. Alex was fantastic and personable. Will go back to him again if I need a trailer. Might have pads and dolly available etc. but that didn't take away because he was awesome
John OI used the mobile pickup and it was a hassle. The truck had 150k miles and was well past it's prime, no cruise control, and a short loading ramp. The pickup/dropoff area had very little service with AT&T. I used the vehicle for 45 hours but I was charged an additional day because it said I dropped off a mile away from the dropoff area. I had poor service so I began driving away in my personal vehicle while the dropoff was processing. I had to call later and get the overcharge reversed. The truck had so many dents and dings on it that I couldn't possibly document all of them and simply had to take a video. The engine had a stall as if it had a bad coil pack which I am sure effected the mileage which is a negative with gasoline so high right now. I am glad I only use the truck local. I could not imagine attempting to drive across state.
Hance WAlex was amazing! So friendly and helpful. Bring your own hitch stinger and ball. This is not a corporate location so they only rent equipment, no parts, hand trucks, boxes, blankets etc. Just straight up helpful service.
Matt LFirst of all, this 24/7 pickup drop off is a joke. You have to jump through hoops just to get a key from a metal box, that is inaccessible because the lock is garbage. Taking a selfie and giving out my family members phone numbers for identification purposes? You could have told me that prior to pickup so I wasn't standing in the rain trying to get a key out! The truck? Brakes barely worked. Someone is going to get hurt. Speedometer? Broken. Battery light kept coming on. When that happened, mileage would disappear. It was real fun at drop off trying to get a picture of the mileage that kept disappearing because the damn battery light kept coming on. I will never, ever do this again.
Christina WVery professional! My reserved golf cart trailer was ready.The guys were great!
Paul WHad to drive 50 miles roundtrip just to pick up 5x8 cargo trailer; there were several large u-haul locations just few miles from my home.
Michael GEverything was good perfect condition
Barbara RUhaul is charging me for gas, when I filled it back up at the same spot as it was when I first got to the uhaul and took pictures before I left I noticed they didn't take the fuel charge off I tried calling several times to be put on hold for an hour! For them to hang up ? I had to have them call me finally someone called me back after a week! saying they don't work in that department and they transferred me over to someone I have to hold for an hour for uhaul steals your money without you noticing and gets away with it I have my own business where I constantly rent moving trucks I will no longer do business with uhaul but it's ok they can make millions stealing "fuel charge" and or other hidden fees
Brandon Whad sevral issue with rental was told some would follow up with me no one did
steven mRien
Daniel PDon't over charge someone especially what I was over charged
PATTY BTruck had not been cleaned.
Jose MVery helpful staff, they showed me how to check in the vehicle after hours.
Mark MExcellent staff, very helpful
Mark MThis is a run down convenient/liquor store. The guy attempted to have me conduct his vehicle inspection for him, which I told him I was not going to do, which led him to telling me that he was going to have to charge me $20 if I made him do it, so I told him to charge me and left. Gross drop off establishment and shady operation altogether. I have called and submitted a complaint against the wrongful $20 charge, currently waiting for a call back from management regarding the overall experience. Not what I had expected given that I have used U-haul 3-4 times in the past 6 months without issues, including the drop off locations, there is just something about this one that needs to be looked into.
Justin LMake one way trucks more available for week long rentals. Or the ability to transition a normally round trip truck to an in town 1 way for customer convenience
JEREMY SMy pickup location was changed to a location 20 miles away this added $40 in mileage. This happened the last 2 times I used uhaul. Next time I will just use Penske
Anthony GThe guy that rented me the truck was great!! U-Haul screwed up my pickup location, but the guy a Skyline market held a truck for me and had great communication.
Jeremy BOnline experience booking the truck was horrible, confusing, Availability for 26' truck was extremely limiteds. I had to drive 12plus miles to pick the truck up. After I picked the truck up, the next 3 days, the AC DID NOT WORK! I am in Phoenix AZ so I was in triple digit heat with no AC. I tried calling customer service and was transferred 3 times and spent HOURS on hold!!! still have not spoken to anyone about this yet I could not wait on hold any longer. I put over $180 in gas in the truck and had no AC. about 20 plus miles was because I had to pick up and drop off from one location because of limited availability. I want to speak to someone. Worst experience ever.
Joshua MI had rented a trailer and reserved a hitch install 2 months prior to my move . I called multiple times to confirm the install and when I showed up on thr day the technician nor the part was ordered. Called customer service over 4 times with them stating they will call me back .... no one ccx called me back. I had to purchase the hitch myself and then get it installed at uhual where he charged me for two hours of work even though I was only there for 45 minutes. On the day I was suppose to pick up my trailer that I reserved 2 months prior they didnt have the 5x8 at the location i originally asked for and made me drive 45 minutes to get it . Very very poor experience
Neel PI was surprised when I received my final emailed bill, and it included an after hours fee of $20. This was the first I'd heard of such fee. Every charge should be disclosed up front.
Kevin MThis location was WAAAAAy out of my way even though I had made my reservation four weeks in advance The man at this location was excellent ain’t giving instructions on how to load and unload and very informative while completing all the paperwork
Linda MVery friendly and nice people.
Troy SPrompt and friendly had to correct the rate because pick up location somehow had the incorrect amount
DEWANA HExcellent service à la clientèle
KENNETH BVery sketchy area...
VICKI PFriendly, knowledgeable, professional and fast and thorough. It was a good experience especially when I was pushed on time myself and stressed.
Deanne HHe was awesome, still learning the ropes.
Cheryl T