Le client n'a pas laissé de commentaire.ALEXANDERGEORG B.
Customer Reviews for Skyways Motel
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Kimberly C.
The staff were more than helpful , friendly and very well prepared. I rented a car carrier. No waiting around, itt was on site, in great shape, worked properly and the move went off without a hitch. Very satisfied.Brad M.
Very pleased with the truckLinda M.
Le client n'a pas laissé de commentaire.IANR M.
Le client n'a pas laissé de commentaire.JORDAN K.
I booked a 15' truck and she only had a 10' when I arrived. This was a really difficult way to start a long day. No one books a 15' truck if they only need 10'. I'm disappointed with this experience. 10 % off was offered and additional km's. But I had to make two trips! This was a major delay and pain in the ass.HEATHERALICE M.
Open earlier than 9:30 amPaul R.
Le client n'a pas laissé de commentaire.Brad O.
Le client n'a pas laissé de commentaire.denise W.
Improve parking area! Muddy when we!JOHN R.
The drop off area was super muddy, like over my shoes. Perhaps spread some stone over this area of parking.Garnet B.
The safety chain would not connect to my hitch (honda trailer hitch). The hooks were to small. I had to purchase hooks that would fit my truck and your trailer. My cost 18,00 $.KENNETHJ W.
The trailer drop off area was very muddy and should be upgraded with paving.Philip J.
Le client n'a pas laissé de commentaire.Chad H.
Le client n'a pas laissé de commentaire.Rob E.
Le client n'a pas laissé de commentaire.Susan P.
I had to dig the trailer out of the snow No big deal, but thought it would've been ready since I booked it ahead of timeKen B.
the equipment needs to be maintained. My trailer was terrible. It very difficult to open/close the rollup door and locking claps.Christopher B.
The associate was very helpful. Arrived during a snowstorm and he came right out to meet us and show us where to park. Very helpfulKENNETHR K.
Le client n'a pas laissé de commentaire.David S.
Trailer had 3 to 4 inches of ice and snow in it. It was not a big deal, but having picked the trailer up late in the day, it was just one more thing to do. We will continue to rent from the Skyways Motel outlet as they were very courteous and professional.randel P.
Le client n'a pas laissé de commentaire.BRIAN W.
Le client n'a pas laissé de commentaire.Reginald P.
Le client n'a pas laissé de commentaire.Jackie G.
I was charged an extra day rental, even though my contract said that I had until the next day to return the vehicle. I had explained that there were inconsistencies between the reservation I had made, and the contract I was given, but I understood that I had compied with the contact when I left the dropoff, and would not be charged extra.Neil H.
Le client n'a pas laissé de commentaire.CLEO C.
I have needed the use of various Uhaul trailers and trucks over the past year and have been very pleased with the service and equipment. The proprietors at the Gravenhurst location have been particularly helpful and professional. Gratefully, Kevin Grahamkevin G.
Le client n'a pas laissé de commentaire.Paul K.
I received a message on my way to Orillia, which was my original, confirmed pick-up location. When I arrived, I was informed that the 5x8 was no longer available. I then had to find another 5x8 which was back up near Gravenhurst. I did find this frustrating: however, the people who assisted me were very helpful.Rudy P.
Le client n'a pas laissé de commentaire.vince K.
I really do hope that Uhaul reads this and takes their customers reservations serious into the future. On October 9th a booked a appointment online to have a trailer hitch installed on my vehicle for my move from Maple Ontario to Dartmouth Nova Scotia, and on the 8th I reserved a single axle 4x8 enclosed trailer. Appointment date for the hitch was for the 26th, and pickup of the trailer was the 29th. I get a call the morning of the 26th from the location the hitch was to be installed at letting me know that my hitch had not arrived to be installed and they re-booked me for the 9th of November. Location was 152 East Drive, in Brampton Ontario. You mean to tell me you had 3 weeks to Order the parts and have them arrive and you couldn't deliver as a multimillion dollar company? Astonishing. I had to sit in their parking lot that morning to scramble and find a local company to pull this off, low and behold a local hitch shop had me in and out the next day within 30 minutes. Buy Local! Now, the 28th rolls around and I get a email from their district manager, stating the trailer wouldn't be available until the 2nd of November, my reservation is for the 29th of October... This is not how moving works leaving your customers consistently scrambling. I had to arrange to drive 3 hours round trip, and my additional gas money to drive 150 kilometers north to pick up my trailer because Uhaul isn't organized enough or efficient enough to have a trailer in the city for my reservation date, leaving me to hang out and dry twice within 3 days. I get the trailer home, just to realize one of the trailer tires is 110 % bald - never having towed before I didn't think to check until it was in my driveway - but this tire was a smooth as a babies bottom so, it was WELL overdue to be changed. Thankfully their roadside assistance is more efficient and reliable than their booking service. I believe I deserve way more than a 50 $credit/refund for my headache and time. I'd love for Uhaul to get back to me.Douglas M.
Le client n'a pas laissé de commentaire.Hanna V.
U Haul needs to install a jack on the tongue of all it's heavier trailers.. I had a 6x12..with a bad back it's not good to be lifting weight and I'm sure older people would be needing the same..if not some people aren't all that strong to even lift it's tongue weight.Brian W.
No help hooking up auto transporter, no assistance for even backing up.Lorne W.
Great experience. Everyone was so helpful even though i changed booking an extra day. Would reccomend to anyone!!Shaunna C.
Pick up site experience was great. The booking process and ultimately the time spent locating the right size equipment 1 day prior to the move was not fun.Scott G.
Le client n'a pas laissé de commentaire.Curtis M.
Le client n'a pas laissé de commentaire.Richard M.
Good customer Service, fast and efficientrobert S.
Le client n'a pas laissé de commentaire.ANDREWJAMIE M.
Le client n'a pas laissé de commentaire.Christine K.
Please don't confirm appointments if you can't have a truck 110 %. It was very stressful the morning of calling and trying to get the truck size and location that I had requested and your company confirmed. The day before I got a message saying that what we ordered was changed and the location that most accommodated us was changed to one that was a two hour drive was a little outrageous.larry E.
Le client n'a pas laissé de commentaire.tina C.
Le client n'a pas laissé de commentaire.HARSH D.
Thanks. Hpp op e we can use you againTim K.
I found the proprietor to be courteous and most accomodating! Very helpful indeed. Thank you to uhaul, as well, for having the 5x8 trailer available for the date required.kevin G.
Tail light on the right side did not work and one of the safety chains had a broken hook . No worries though . I used a set of magnetic trailer lights on the vehicle I was towing and the safety chain hook issue was overcome with a 5/16 bolt . I made sure the representative at the location I dropped it off at , was aware of these problems and they said they would take care of it before it was rented again . Overall , it was a good experience.W-Ernest L.
When a mix up was discovered the day before the pickup, the hotel proprietors went well beyond the call of duty to help us find the 5' X 8' trailer that we wanted. Also very helpful when we had difficulties attaching the hitch to the car. Courteous, gracious and diligent in service to the customer. Excellent support.Thomas H.
Le client n'a pas laissé de commentaire.Shervin R.
Inconvenient location for pick up and return. Not our chosen pick up and return location. We did not get the size of truck ordered at least 3 weeks ago! We needed to use our private vehicles to make up the shortfall of the reduced truck size.Stephen A.
Keep doing what your doing .Benjamin S.
The guaranteed truck that I reserved was not available on my move day nor did they have a replacement. They then said a truck was available for me at another location, which I drove an hour to, only to arrive to have NO TRUCK for me there either. After going through the customer service gauntlet they only gave me a 50 $refund. A huge waste of time and money. I would rent from any other place than Uhaul ever again.Michael M.
The time I wanted the truck was changed the day before I picked it up after making arrangements with people to help me move. As a single parent that is hard enough, then to add to the stress of moving the truck was not at the destination with the changed time of 9:30. I originally booked it for 8:00 am.The truck was not there at 9:30 it was still in Orillia. I made these arrangements more than a week ahead of schedule. A truck had been dropped off shortly before 10:00. The staff member did try to accommodate me by giving me this truck and found the dolly and blankets I also needed. I was now 2 hours behind my original moving time. I had people now for a limited time to move due to these errors. Half of my furniture is in my garage because people had prior commitments. This was not a favourable experience. Michelle IrvineMichelle I.
Le client n'a pas laissé de commentaire.gretta D.
Le client n'a pas laissé de commentaire.ryan H.
Le client n'a pas laissé de commentaire.Jonathan D.
I will never rent another u haul again even if it is my last resort. The agent at skyways worked hard to correct the problems I was having but the issue was hard to correct. First arrived at skyways to find out no truck was available so was told to drive to Huntsville there would be a truck there for me. Arrived in Huntsville to find out they gave the truck away. Drove back to skyways to find my truck had arrived. In all total I was supposed to get my truck at 9 am ended up being 2 pm. Had to delay the move and the best part I haul still has not taken any credit off my bill. Unbelievable so if I were you and looking for a moving truck go somewhere elseDEREK F.