Évaluations des clients Slope Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Slope Storage

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Astrid M. le

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It's a very busy city, so I don't have any recommendations. The managers/owner were very nice and helpful. It is difficult with large trailers in limited space.

EDWARD F. le

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Le client n'a pas laissé de commentaire.

Richel C. le

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Le client n'a pas laissé de commentaire.

Ann N. le

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People working here were great!

Ilya F. le

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Le client n'a pas laissé de commentaire.

John R. le

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While the employees were completely helpful and took care of me immediately, I did not like the fact that I could not log in my trailer somewhere. All ended up fine, but just left a little uneasy that I had followed the proper drop-off procedure.

Maggie M. le

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Le client n'a pas laissé de commentaire.

Denise C. le

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The staff at that location are very rude. They disrespect the customers and call them troublemakers if you ask them questions about the condition of vehicle or charges on your bill. The black girl who says she works there part cursed me out and yelled st me. I took pics of her and have her on video. She should be fired. She didn’t give her right name but this incident occurred when I return the vehicle on Saturday 12/21/19 at approx 2:30 pm

Mary A. le

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It was a little hard to see the sign for the entrance at first

Carl S. le

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Le client n'a pas laissé de commentaire.

Siena S. le

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Le client n'a pas laissé de commentaire.

Michael C. le

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Better Customer service and better attitude

Vivek M. le

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Great service. I had forgotten to remove my EZ pass transponder from the truck, and called them in a panic. the lady who answered the phone took the time to find the keys and have someone retrieve it from the truck and held it for me till I was able to get it the next day.

Michael H. le

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This site is a little bit inconvenience for me renting trucks however inconvenience is worth the experience that I received at this location Park Slope

Ryan G. le

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Le client n'a pas laissé de commentaire.

Ahmed M. le

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Stop fraudulently charging cleaning fees and night drop off fees that did not apply in an effort to increase the invoice. Said location has a history of doing that, and their poor reviews reflect that location. Location should be under new ownership or cease to exist because brand name is being highly devalued

Talaat A. le

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Le client n'a pas laissé de commentaire.

Cynthia W. le

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Photo of vehicle had not been updated to show damage to windshield. Customer shouldn't be taking photos!

Sandra S. le

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Le client n'a pas laissé de commentaire.

Jullian H. le

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I must start by saying that the staff with whom I interacted were incredibly kind, professional, and prompt when I picked up the truck I rented from Slope Storage. However, the franchise charged me a $50 cleaning fee the day after I completed an after-hours drop off of the 10-foot truck. I called UHaul's corporate customer service line to dispute the charge, and the representative, Shaunte (sp?), was very kind and patient in responding to my concern. She called the staff at Slope Storage who told her that they charged the $50 fee because I left the furniture pads unfolded in the bed of the truck and there were mud footprints on the driver-side floor board. I then spoke with a supervisor at UHaul's corporate office who could not tell me where the service contract I received requires that I fold the rented UHaul furniture pads upon return, particularly when (1) they were not folded when I received them, as they were rolled into a clear plastic bag that tore under the weight of the pads; and (2) she confirmed that Slope Storage is supposed to remove and clean the furniture pads between each customer's use. To charge $50 for that is absurd. I've never heard of anyone being required to fold up items before the items are immediately thrown into a laundry bag to be laundered. The Slope Storage staff then claimed that there was so much mud on the driver-side floor board that they could not clean it themselves but had to pay an outside service to "power wash" it that very day. I cannot say whether I was responsible for the mud footprints on the floor near the gas/brake pedals because I did not inspect the floor boards before and after renting the truck. However, I DO know (1) I was moving/walking in very urban, cement-laden neighborhoods in New York City (Washington Heights & Long Island City), not some muddy countryside; and (2) my sneakers did not have mud on them at the end of the day, and I certainly didn't track any mud into my home. Therefore, I find it hard to believe the hyperbole of Slope Storage's $50 mud cleaning saga. I've moved many times in LA, DC, and NYC. Nearly every time, I or my roommates/family members rented UHaul trucks for the job. I have never had a problem before. I will not be returning to Slope Storage when I again move my furniture. And I would not recommend the location to anyone else.

Jeffrey D. le

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Le client n'a pas laissé de commentaire.

Christine A. le

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Dear U-Haul Customer Service Team,  I had a very bad experience renting a $19.95 Uhaul van from the location on 9th Street in Brooklyn, NY, yesterday which was Tuesday. I rented the van on 9th street  to pick up my things at a storage facility a few blocks away and then bring it back to my apartment on the Upper West Side in Manhattan.  During my travels I revived a text on the alternate phone number , not 9172594046, that said  I had to return the van in 6 hours when I told the rep at 9th Street Brooklyn that Im aware I have 24 hours to bring the van back to a u haul  I then called customer service and explained what happened. She changed it to 24 hour.  The u haul representative claims that I drove 26 miles at $41.31 and said that I had to return "his" van to the location in Brooklyn, when there are several locations by the Upper West Side.  As a result, from all the way over at the Upper West Side of Manhattan I had to drive again down the West Side Highway and again had to drive over the Ma hattan Bridge and again drive through Brooklyn to get bsck to the Uhaul location on 9th Street Brooklyn This means I also paid double the gas.  Please see attached contact with miles and see attached gas reciept and meter reading on the van when I parked it back at the 9th street location  It was completely inconvenirnt and the uhaul rep imposed unnessessary charged on me.  Therefore I want the miles charge the gas charge reimbersed  I also want the coverage charge reimbersed because I returned it the way I took it.    It is completely unreasonable and and set a frivilous financial burden on me. 

Amber L. le

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The location wasn’t nice and the vehicle was so dirty and smelt of smoke. But the gentleman that served me was really lovely.

Christopher B. le

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This location does not participate in the app pick up process. I uploaded all my photos on the way only to have to do it again through a link in a text once I found my way to the office. It would be great if Uhaul told me that before I wasted time downloading the app and going through the steps to prepare for a self pick up.

Benjamin J. le

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The truck was in terrible condition. The engine sounded like it was going to fall out at any moment. Could barely accelerate. The passenger door would not close all the way. Definitely not a stress we needed. I rent vans from this site with my work and all are great clean and new however the truck was the complete opposite.

Daniqua W. le

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Le client n'a pas laissé de commentaire.

Hadar M. le

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Le client n'a pas laissé de commentaire.

Oden T. le

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Le client n'a pas laissé de commentaire.

Aparna R. le

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This was so convenient- a few minutes walk from the subway. The staff was great- quick, pleasant, and well organized- I was on my way within minutes of both arriving and returning. The van was clean and worked perfectly. Highly recommend this location and would use them again!

Bjorn T. le

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Nice team and helped once the accident happened, but I'm deeply upset they didn't identify their own teams' issues that took my front bumper off.

Michael M. le

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Not a complaint about the location (the location was great) - a complaint about Uhaul and your reservation system on line - i had reserved a 15' foot truck, i was told on Friday - THE NIGHT BEFORE MY MOVE - that there were not 15' trucks in the area, the closest one was an hour a way (it would have taken me 2 hours to get it and come back to load it). to the credit of the person I spoke to on the phone, they warned me this would likely happen - but it's insane to me that Uhaul would allow me to reserve a truck they know they can't provide anywhere near where I needed,.

Holly V. le

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Le client n'a pas laissé de commentaire.

Christopher W. le

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The online drop off doesn't work correctly, the UHaul corporate site is all fucked up. I had to spend over an hour on the phone, in the rain, with UHaul customer service before someone would "manually" return the truck. This location/franchise is gr at but UHaul itself needs to get it's fuckin act together

Elma B. le

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Automatic mirrors in the vans.

Davina S. le

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Le client n'a pas laissé de commentaire.

Nathan T. le

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The pickup truck did not have a tow ball, and there were none available. I had to take the truck to another location to get what I needed.

mordechai M. le

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This location is the best I've ever been to

Lawrence L. le

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About 10 minutes after pick up the oil light went on and alarm sounded. I had to add oil to the truck. I added I quart and that stopped the alarm. I should not have to add oil to a rental truck

Dominique H. le

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Le client n'a pas laissé de commentaire.

Evan C. le

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Very smooth process. Digital drop off went smooth. Overnight security guard was very helpful

Avery J. le

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Le client n'a pas laissé de commentaire.

Nicholas M. le

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The lighting at night was terrible. I felt unsafe in the parking lot. Better illumination would help for sure

Brenda C. le

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Please improve the seat belts. Nearly cut off ones head. They need adapters. Thanks.

Chenyu X. le

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Le client n'a pas laissé de commentaire.

Thomas C. le

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Le client n'a pas laissé de commentaire.

Martin W. le

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I absolutely HATE UHauls new automated system with the web link ID scan. You don't state a policy of data retention and it slowed down the experience. We had a few technical glitches that frustrated both staff and meyself. I loved going here because it was really fast and efficient and the new process impedes that. Others as the staff at Slope Storage was helpful and friendly as always.

Thomas M. le

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Le client n'a pas laissé de commentaire.

Jonathan T. le

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Le client n'a pas laissé de commentaire.

Judith H. le

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Le client n'a pas laissé de commentaire.

Ryan S. le

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Was given a 10' truck instead of the 15' truck that i requested, even though i had been reschedule to this location from another Uhaul location because of availability. Also, the computer systems were really slow and one woman (not the one who helped me) told her customers she was close to walking out and leaving for the day because of it.

Dominic P. le

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Fees and pricing formulas were not clearly disclosed; communication with representatives/staff also unclear, especially in regard to process for returning vehicle

Paul M. le

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Le client n'a pas laissé de commentaire.

Bolun Z. le

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I was not informed there would be a $20 charge for returning after hrs.

William G. le

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This location is great! I always opt to go there over the 4th ave location. I do have an issue though. When I rented the van the person helping me explained how upon return I would need to go to uhaul.com/share to record the the mileage and fuel level. However they did not explain that I would either need an account or would need to know which aspect of my contact info the order would be under. So the process took much longer than I expected based on the description given. First I entered my email, but that generated a rental from November 2018 and did not include any other options than “rent again.” So then I had to go back through the entire process using my phone number. Ultimately it worked out, but still it is an issue. I arrived at 5:46 and couldn’t complete the process until 6pm, and that’s without waiting on lines or for employees to be available to help me. 6pm was the return time. As it wasn’t made clear to me that returning later would or wouldn’t result in additional charges I was very comfortable arriving 14 minutes early until I learned the online return process was going to be so time consuming

Jose A. le

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Computers were slow. Took a longer process even though I uploaded my license prior to my arrival.

Roque A. le

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Le client n'a pas laissé de commentaire.

Lisa C. le

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everyone was very nice!

William B L. le

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Always perfect as far as I’m concerned. Never a wait and they always have whatever size truck I need. Thanks for making renting easy!

Kate D. le

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Your website had Some glitches when I was trying to reserve a trailer. Everyone I spoke to was great

Hannah M. le

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I spent an hour trying to get through traffic and construction to the location. The street was blocked off and the staff wasn’t very helpful.

Matthew G. le

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Le client n'a pas laissé de commentaire.

Gilberto A. le

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Le client n'a pas laissé de commentaire.

Ainsley D. le

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Was told one charge and charged something else upon return. Worker had poor attitude and was very rude. She didn’t want to hear what I had to say

Reid M. le

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The store was very messy - the vehicle was given to me at nearly empty requiring me to fill it up to 1/4 full, AND they wrongfully charged me a $20 late return fee saying i returned the vehicle on THE WRONG DAY - I had it back to the store the same day at 2pm (photos to prove) and they said i returned it Sunday at 7:30AM. All around bad experience. I hope someone does something to remedy this.

Eloise C. le

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When I received my receipt via email, I saw I was charged a $20 fee for returning the vehicle after hours, but the date and time of return were incorrect. I've already reach out to the email address provided but have received no response.

iliana G. le

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Le client n'a pas laissé de commentaire.

Abigail B. le

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Le client n'a pas laissé de commentaire.

Marv B. le

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Mr. Jay the owner is very helpful! Answering all our questions and was patient. Great experience

luis A. le

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Le client n'a pas laissé de commentaire.

Derrick K. le

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Le client n'a pas laissé de commentaire.

Edvin E. le

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Le client n'a pas laissé de commentaire.

Hannah W. le

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One of the most pleasant Uhaul experiences I've ever had! Wonderful staff + loved the kitty. :)

Atiq L. le

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The manager for this facility was terrible. Completely unhelpful and disrespectful. If it wasn't for one of the clerks going out of their way to help, I would still have the truck. He would not accept my truck even though I was told to drop it off there. While I was speaking to him, he got up and walked away from the counter. I did not deserve this type of experience after paying around $250 for my move. Either I want my money back or I will never use this service again.

Aron W. le

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Yankels is the best!

kenneth O. le

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Keep up the good work

Jeffrey G. le

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I was told it was full and that I would have to go to white location that I didn't know was even open. I find a place to put the truck at the original location.

Richard A. le

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I was in and out

Deanna W. le

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WORST EXPERIENCE WITH A COMPANY THAT I HAVE EVER HAD. SHAME ON YOU.

Michael T. le

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Le client n'a pas laissé de commentaire.

Chelsea P. le

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I called the day I rented my Uhaul to ask for a one-day extension -- I spoke to a very friendly man who said this would be no issue and that I could extend for $40. Then, the morning of my original due date I got a call from a woman at this location *screaming* at me and my fiance for not having returned the truck. She was incredibly rude, horrible customer service! and very unimpressed that i had asked for an extension on August 21st, when I booked it, and yet it was never noted in my file so we were treated with complete disrespect and then charged for 2 extra days, instead of one!! We also swept the truck, removed all garbage, and folded the blankets, but we were charged a $50 cleaning fee!!

Amir N. le

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Le client n'a pas laissé de commentaire.

Kartikeya M. le

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Arrived and picked up truck in a timely fashion. The location picks up their phone (as opposed to normal car rentals where your call can be rerouted to the national call centre and is generally a disaster) and is very helpful. Checkout process was very smooth.

Joaquin Q. le

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Le client n'a pas laissé de commentaire.

Patricia G. le

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I was supposed to pick up the truck at 8 am with an online Express pick up service and found out when I got there that there was not that service provided there. They opened at 9. The lady was very helpful and was not her fault but I had the elevator reserved at my new place from. 9 to 11 and the guys from 8 to 12. Everything was delayed because the truck was available at 9 and not at 8.

William C. le

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Le client n'a pas laissé de commentaire.

Emily B. le

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I was told I could drop my UHaul off after hours, and so I did, at roughly 6pm on 9/31, even though I wasn't required to return it until 7:45am the next day (9/1). I left it with a gentleman at the facility, and he took the key, inspected the truck and told me to take a photo of the mileage and gas tank. However, the truck wasn't registered as returned until after 9am on 9/1 and my card was charged for an extra day plus coverage. That's not ok.

George G. le

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Would be helpful to notify customers about the sate of the roadwork going on outside the location

Eric H. le

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Le client n'a pas laissé de commentaire.

Scott S. le

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This was not my original location, however, no one told me upon changing my location that they opened an hour later than my scheduled pick up time, so I waited around for 45 extra minutes to get my truck.

Neil A. le

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Attendant was rude, establishment was dirty. There was a cat within the office roaming and eating off the floor and sitting on merchandise for rental. But the worts was the attendant, who in her own words asked me "why are making me do work?" when I asked for both a printed and emailed copy of my receipt. Her interaction towards us (we are Indian) was very rude compared to her interactions of other ethnicities.

Frank E. le

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Location lied and said they have online mobile pick up/check out when they don't. waited for 45 min until someone arrived to open up the front office. ridiculous.

Daniel B. le

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Honestly, the excessive road construction was more the problem than the place. The people were very professional and friendly. Everything went smoothly! No complaints.

Sarah A. le

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Le client n'a pas laissé de commentaire.

Keith C. le

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Staff were friendly and professional.

Laura G. le

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Street closed , had to call twice before someone answered to direct us around . Very confusing

Patrick F. le

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The office is unlikely to appear in any design magazines, but the staff was very friendly and the rental experience was near perfect.

Roque A. le

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Le client n'a pas laissé de commentaire.

Charles C. le

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Le client n'a pas laissé de commentaire.

Christina M. le

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The road was being worked on making access to the location difficult. The staff never bothered to tell customers that in order to return the vehicle they needed to go through a parking lot of another business. So I spent an extra 20 minutes circling and attempting to get information out of frustrated construction workers before someone took pity on me and helped me out. I told staff that they ought to tell customers this and they didn't apologize, didn't say thanks, I'll do that, just shrugged, like not our problem.

Charlene R. le

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I had an overall great experience