Évaluations des clients Smallwood Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Smallwood Storage

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

raymond I.
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She was great,

raymond s. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Ricardo O.
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You need to make the return experience better not enough information when dropping off the truck.

maria K.
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Thank you Excellent service from pick up to drop off

reginald B.
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Le client n'a pas laissé de commentaire.

Dale T.
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Le client n'a pas laissé de commentaire.

jerome L.
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Very cluttered no where to park

kalyha C.
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Nothing you guys were really nice and helpful

KENDRA B.
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Can I get a copy of the recipe please

renaldo C.
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The service was very good and the receptionist was the best. She was very polite and she provided excellent details to ensure my needs were met. The Van was clean and it was just what I needed.

Donnell D.
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Young lady at the desk was helpful, courtesy and professional.

LINDA K.
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All was well. The engine light came on while driving, a call was made and it didn't cause any trouble with driving. Thank you.

Alisa S.
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Le client n'a pas laissé de commentaire.

Tracey C.
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Excellent customer service

Michael Z.
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Le client n'a pas laissé de commentaire.

George M.
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Prompt service and friendly environment. Cannot recommend any improvement since everything went well.

Elaine R.
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The vehicle's radio had the volume full blast when I started the vehicle. I was charged a full day rental when I picked the in town rate.

Malina M.
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The young lady at the Smallwood location was very friendly and helpful. The truck was clean inside the outside was very dirty. The truck drove very well didn't have any problems at all.

Clarence M.
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Nothing. Continue doing what you are doing.

Wyonna S.
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Le client n'a pas laissé de commentaire.

Levi S.
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Guy who took off the hitch at drop off, was amazing. Dude needs to get a raise

Monte B.
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Very polite and fast very good service.

William S.
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Be more upfront with “total” cost. Include everything.

rayna S.
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You guys were awesome! The process was easy fast and efficient.

Andrew C.
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Great customer service.

Todd B.
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The service at this location is exemplary! I will recommend this U-Haul to all of my friends and I will be using this location again! Thanks guys for an excellent moving experience! -Todd Brooks

Francine P.
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Im sure this survey is for the On Oct 31 rental. They did pootly for the Oct 30th rental for the reservation for 15 foot truck. they did not have anything available to accommodate me.. Then I was sent to a location that was no longer in business. I then looked for other locations on my own to get a truck. I was fortunate to find one close. They did not offer the $50 guarantee for not having the truck. I went back the next day to rent the cargo van and had no issues.

George H.
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Need to stay open later.

patricia W.
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I don't know why it was so much more, i was told it was $19.00 and came up to 37.00.

Guy M.
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Great service....Easy dropoff

James C.
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Le client n'a pas laissé de commentaire.

Stephen F.
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Le client n'a pas laissé de commentaire.

WAYMON T.
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Le client n'a pas laissé de commentaire.

william T.
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Make sure the tires is good before customer 👌 take it

Edward G.
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Le client n'a pas laissé de commentaire.

devon M.
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excellent customer service, Great people!

Erica W.
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Le client n'a pas laissé de commentaire.

David M.
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Le client n'a pas laissé de commentaire.

BRENDA E.
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Location was closed at the time of drop off so I'm unable to provide a more definitive response.

Wayne W.
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Le client n'a pas laissé de commentaire.

Thomas R.
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Your manager and staff at this location was so helpful. I can not begin to say how helpful the manger, she was kind, understanding and very professional. Our move was going as planned and she went over and above to make sure, that herself and staff made it as less stressful as they could. As long as she is the office manger at this location, we will only rent from her. GREAT SERVICE AND GREAT PEOPLE. THANKS for being so helpful...... The Reynolds

garrett R.
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Written drop off instructions for the return of equipment after hours.

Michael B.
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The truck was in good shape and clean when I picked it up and the staff was very friendly and helpful.

Onuora E.
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Le client n'a pas laissé de commentaire.

Benjamin S.
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Le client n'a pas laissé de commentaire.

Thomas L.
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Le client n'a pas laissé de commentaire.

JUSTIN G.
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Just keeping doing what you are currently doing. The staff was very professional. They was training a new employee and walked her through the whole process with efficiency. From the time I walked in to leaving with a trailer only took about 10 minutes.

Stephen F.
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Le client n'a pas laissé de commentaire.

shiva S.
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They must not cheat when I took key n checked the mileage was 60587 but u guys charged me 60585.

caryle B.
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Le client n'a pas laissé de commentaire.

Rhea F.
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Excellent service

Ken R.
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Le client n'a pas laissé de commentaire.

Shannon K.
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Le client n'a pas laissé de commentaire.

Pauline O.
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Always great service

Chris P.
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Great - in & out in just a few minutes with excellent support

DOMINIC A.
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Le client n'a pas laissé de commentaire.

kameron D.
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The two people I dealt with at this location were beyond helpful and definitely went the extra mile to help me make everything work out during a very stressful move during a pandemic. I would suggest that anyone in the Waldorf area that needs a UHaul goes to Smallwood Storage.

donald S.
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friendly and capable staff

Jeffery H.
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We had an issue with the trailer but the dealer was efficient in helping us and making us whole. Mistakes happen everyday but the important part is how people handle it.

NEWTON E.
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The location should loose franchise. The said Monday to Friday 8-6. I show up at 8am no one was there. I call the cell number posted the guy answer with no name. I ask where is the person working here, he reply we open from 9 to 5pm. How would the public know that with no sing posted. He said unhook trailer your self and leave it there. That is a great liability for uhaul. Personal injury etc. I will never go back to that location period

harvey E.
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Le client n'a pas laissé de commentaire.

Gilbert M.
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Wyonna was great. She called me and was extremely helpful in confirming my reservation and making sure my rental was ready to go. Very happy with service and response.

Kristy D.
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Le client n'a pas laissé de commentaire.

Michael G.
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Great staff!!!!! Thank you guys for the smiles

Harvey W.
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It was an awesome experience.

Nathaniel H.
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It was an easy return transition after business hours. The on call representative was very helpful.

Sara L.
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I want to clarify my rating. The customer service at this location was GREAT. The young woman at the counter was friendly and helpful. My rating is strictly a reflection of the vehicle. The cabin and cargo of the van rented had a foul odor that was impossible to suppress. When I got the van home and wiped it down with disinfectant and cleaner and sprayed it down with Febreeze. It helped improve the smell and also gave me piece of mind that I wasn't coming into contact with COVID germs. I think the interior of vehicles needs to be throughly cleaned between uses.

MICHAEL G.
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Always professional and courteous.

Cody D.
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Maybe try upgrading the Safari browser experience. I had issues with my pick up when I used that specific browser. I had to switch to Google Chrome to accomplish the pick up and return.

Kelly C.
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Le client n'a pas laissé de commentaire.

Christine P.
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Le client n'a pas laissé de commentaire.

Ronnie K.
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Le client n'a pas laissé de commentaire.

Amelia M.
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Le client n'a pas laissé de commentaire.

joseph F.
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Le client n'a pas laissé de commentaire.

BRANDON S.
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Le client n'a pas laissé de commentaire.

Juan C.
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Nothing, you have very friendly employees with excellent customer service. Thanks

Thony E.
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Van was not as clean as I anticipated; however, it was clean enough to rent. Staff was extremely courteous and professional; very accommodating.

Wyonna S.
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Le client n'a pas laissé de commentaire.

Regina G.
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The truck was pretty dirty when I got it.

Amanda H.
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No clear directions were sent to tell where to pick up. We had no clue what truck to take and the truck was not clean inside. Took us 45 mins and several phone calls to get to the right person to assist.

Lydashia W.
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I waited an hour just to get my truck. This caused me to have to pay an additional hour for my movers. Per my agreement my key was supposed to be in a box but the box was empty. This was the reason I had to wait so long. Due to COVID, there wasn't anyone available in person so there was a number left for questions. I call the number and the person wasn't helpful.

Daniyel B.
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Nice and very friendly staff.

Sunday O.
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Thanks easy transaction.

Thomas B.
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Le client n'a pas laissé de commentaire.

Cornellius A.
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Making sure key box have correct pin set to it. When I arrived, the keybox did not have the correct PIN number.

ASHLEY K.
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Le client n'a pas laissé de commentaire.

Danette F.
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Le client n'a pas laissé de commentaire.

Roy W.
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None.

Andre H.
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Great service and someone is always there.

Challon H.
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The young lady at the front is always so pleasant.

George M.
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Le client n'a pas laissé de commentaire.

Bruce M.
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Do not change a thing. The staff is wonderfully helpful and personable, a real pleasure to deal with.

STEVEN H.
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Nothing. Keep up with the good customer service.

regnald A.
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Le client n'a pas laissé de commentaire.

Rashid G.
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The lady was nice and professional...

Rodney Y.
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Nothing,great people to associate with, friendly, knowledgeable fast service will return again ??

James H.
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Le client n'a pas laissé de commentaire.

lucius T.
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Fast and friendly service

Daniel M.
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Le client n'a pas laissé de commentaire.

Tremayne W.
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Le client n'a pas laissé de commentaire.

Bruce M.
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Just keep doing what you are doing.

michael j. | Expérience générale |
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Will be using your services in the near future. Thanks.

Jeanne H. | Expérience générale |
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I had a great experience with Smallwood self storage. the space was clean and always accessible. The staff was always pleasant and willing to help. i will use them again if the need arises.

CHRISTINA G. | Premières impressions |
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I reserved this storage facility online and when I called the day before I was supposed to move in, they didn`t know anything about my reservation!

Non reviews have been submitted for this location.

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