Customer Reviews for Smart Art Framing
(Concessionnaire U-Haul dans le voisinage)

285 évaluations

2604 Main St   Newberry, SC 29108

(803) 276-0179

Heures d'ouverture de l'établissement

  • Lun - ven : 11h am à 6h pm
  • Sam - dim : 12h pm à 6h pm

Services dans cet établissement :

Pour nous contacter

(803) 276-0179

2604 Main St
Newberry, SC 29108

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 11h am à 6h pm
  • Sam - dim : 12h pm à 6h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Natasha S. 
Évaluation :
3

I made a reservation online and found out the actual hours of the business did not match those posted on the U-Haul website, so I had to wait an hour for someone to show up. Phone number on the door to "call anytime" went to voicemail. The guy that showed up was very helpful and apologetic and did get me out the door quickly.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maurice W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamra T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH D. 
Évaluation :
3

Not cancel my truck. I had a horrible experience on the day of my move, inconveniencing me and making for a lot of stress. My original booking was cancelled and I already had people paid to come assist. It cost me alot of time and money to change from Chapin to newberry, but the stress was immeasurable. I had to jump through hoops to make this happen and knowing that my original location had a truck and rented it out the morning of the 19th, that is unacceptable to me.

Charlie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norris B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rebecca B. 
Évaluation :
1

It was terrible. I was there on time to return the trailer but the person in the store would not unlock the door so I had to return it through the app. By the time I set up the app and took pictures and did all the app requested. I was charged $33 more dollars. This is unexpectedly I will not be using uhaul in the future if this is how you do Business. I returned the trailer within the 24 hour window and then get hit with a hidden fee. I hope this helps you improve. I expect to be refunded the $33 dollars. Thank you Richard Black

RICHARD B. 
Évaluation :
3

Needs contact from local person. I even called and left message but never got anything back from them.

Daniel M. 
Évaluation :
5

Bob is great and communicates extremely well. A+

DOUGLAS L. 
Évaluation :
1

Rude old man got my name wrong after me telling him it 3 times. Had me unhook trailer. Had an attitude because I didn't put it in a place he wanted. Then I had to insist he read me the Order # because he was so confused on how to work a computer. Completely incompetent and rude. Will never use again.

ANDREW M. 
Évaluation :
5

The gentleman who worked with my husband was very professional, understanding and created a excellent experience for us from start to finish. We will definitely use them again in the future and recommend them.

Robert V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James A. 
Évaluation :
5

Dropping of the Van was so easy and the proprietor was sooo helpful to contact me before my arrival and offer any assistance I needed.. Thanks!

BOBBY J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayla G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Loni O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry H. 
Évaluation :
5

Manager was super nice and informative.

DEBRA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eddie G. 
Évaluation :
5

Nothing...Bob is always great to work with!

JAMES K. 
Évaluation :
4

Très bien

Lee H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelli L. 
Évaluation :
1

This location signified it was ready for 24/7 pickup, but when we arrived, the U-Haul app stated I needed an in person pickup when the location was open which was 11am the next day. That was not going to work. I sat on the phone with U-Haul for over 40 minutes Trying to get the keys to begin my rental without traveling to another location, extremely far away. We already were late to my pickup and then loading after dark. This was the worst experience I've ever had with U-Haul.

Shaun B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Joseph B. 
Évaluation :
5

nothing it was the best and easy rental experience. great job i will tell all my friends to go to newberry ,sc

REX W. 
Évaluation :
2

Sign on door said open at 8 am drop off time was at 10 am and nobody was there. Drop off over the phone was cool but I have trust issues so it was nerve racking.

Eddy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott B. 
Évaluation :
5

Bob Is always helpful and courteous and a pleasure to rent from he has all of our business

ROBERT L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRED W. 
Évaluation :
4

When picked up lights on trailer not working.Owner very helpful. Got lights working changed out wires got us going. Great job

JOEL M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LARRY K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lamont G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

josh K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT M. 
Évaluation :
5

Bob is great.. He truly went above and beyond to make my experience picking up as well as dropping off my truck.. He stayed in contact he phoned me on the day the truck was supposed to be delivered and I was running just a teeny tad bit late but Bob was great the whole experience was absolutely excellent... I would most definitely recommend Bob at this location in Newberry South Carolina this was the most pleasant U-Haul experience I have ever had-bar none- thank you Bob you are absolutely great.

Gwendolyn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leo M. 
Évaluation :
4

I reserved a specific sized truck five days in advance. The day before pick-up, I called the location to verify only to be informed by the U-Haul associate, "Oh, I was going to call you. We don't have the truck you reserved." After some frank discussion, the associate indicated that the closest truck was located 1 hour away. I had no choice but to get my wife to drive me to pick it up. Very disappointed in the process! RENTER BEWARE!!

BILL M. 
Évaluation :
5

Bob at Smart Art was great tot work with. He helped me get on the road with the equipment I needed as quickly as possible. I had originally made reservations for equipment with another location and they didn't have what I was looking for.

Andrew R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily G. 
Évaluation :
5

Only complaint I have is that the online checkout process was difficult. The website crashed on me twice while I was attempting to checkout at the drop-off site. I had to complete it after I got home, which meant that I was unable to take the requested pictures, since I was no longer at the truck. I returned the truck with more fuel in it than it had when I picked it up, and it was at least AS clean as it was at pickup, if not cleaner. My checkout still went through without the pictures, but I was concerned that there would be an issue and I would be charged the $20 "convenience" fee if it didn't. Otherwise, it was a smooth and easy experience. I would definitely rent from this location again, if needed.

Michael R. 
Évaluation :
5

The location where I rented has always been Excellent. Fast, friendly service. The owner of the shop goes above and beyond to make sure all your needs are met. I would most deffinetly recommend to friends and family. Merci

nelva D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan J. 
Évaluation :
4

I was told the truck had 1/4 tank has inbit when I rented it but it was less then 1/4 tank of has in it. I returned it on 1/2 tank and nothing was refunded to me. My reservation was for 12:00 Noon and the store did not open until 1:45, I had to wait almost two hours before anyone showed up to open the store. This was not a good experience for me with UHAUL.

Tanya T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William C. 
Évaluation :
5

Very professional

Russell O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dennis G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell H. 
Évaluation :
1

Have the equipment that was reserved and properly clean the equipment before renting it out. Also don't lie about the fuel level . My rental truck was on empty when the salesman said it was a quarter of a tank. Plus the truck was not cleaned prior to being rented to me.

Debra S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald S. 
Évaluation :
3

Location did not expect me as original pickup location was changed without notice. Truck was not cleaned after last use, gas was 1/4 full. Representative was helping a customer with picture framing needs so pickup took 45 minutes to complete.

Patti S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

randall B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

thomas L. 
Évaluation :
5

Bob is very friendly, and goes out of his way to make sure you have a great moving experience! Fortement recommandé!

April R. 
Évaluation :
5

Bob is sweet he helped me out a lot

Brittney W. 
Évaluation :
4

Did not meet anyone when I dropped off as it was after hours. However I did receive a phone call with owner the day before asking if I had questions and offering any help he could give about how to find things etc

Allen P. 
Évaluation :
5

Bob is the very reason why we choose this location every time.

JEFFREY C. 
Évaluation :
5

Excellent service very professional.

Wendolyn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candace F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald B. 
Évaluation :
5

No Comments

Kenneth B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olga M. 
Évaluation :
1

Empty beer cans were found under seat of truck. Agent gave me the van on half of a tank and marked it fraudulently on full. My full refund was not given.

Leslie M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

alejandro S. 
Évaluation :
3

The gentleman was extremely friendly

Vicki H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

martesse G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Julie B. 
Évaluation :
5

Yes Mr Bob was a pleasant man, very nice to talk to. I don't understand why my fee was more than it should have been.

angela B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBIN R. 
Évaluation :
5

Very helpful and friendly

tim B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rebecca R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phil A. 
Évaluation :
4

Friendly agentq

William G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara M. 
Évaluation :
4

dealer was helpful and courteous, enough said.

mac M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Troup P. 
Évaluation :
1

Had to wait an hour for someone to arrive. All of my supplies I had ordered (blankets, boxes, appliance cart) were not available and I had to drive many miles to another town to get them and then u-haul charged me for extra miles.

Keith C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

larry B. 
Évaluation :
5

Excellent service à la clientèle

brittany E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Haley S. 
Évaluation :
5

Great service at pick up and drop off points. I could not have expected more.

John N. 
Évaluation :
5

This was the location in Newberry SC on Main street, the owners name is Bob. I expected that renting the truck would be one of the biggest headaches of my move. I WAS WRONG! Bob was very friendly, intelligent, and sociable he answered my questions and offered suggestions and really made the whole experience very pleasant. I cant say enough good things about this location.

Sam K. 
Évaluation :
3

The location was closed when we dropped it off

Nyasia W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce C. 
Évaluation :
4

The location is great, my service was good and friendly but I feel it need more than one person working to speed up the customer service process.

FLORENCE H. 
Évaluation :
5

Bob Lamb goes above and beyond to service his customers. He has been our UHaul dealer for years. He is excellent!

Karin W. 
Évaluation :
1

Poor and not organized

Roberta S. 
Évaluation :
5

Rien

BRYAN D. 
Évaluation :
4

Ce n'est rien

Marsha M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claire W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLAUDIA W. 
Non les évaluations ont été soumises pour cet établissement.

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