Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Not impressed this time. I reserved a trailer for one location, and was contacted the day before, but no message was left. The evening before I received a text that my trailer would be available 30+ minute from here I had reserved it, for a 5:30 pick up. Further, I needed to get it picked up before 5. So, an extra hour drive, plus needed to get there well before the time I had reserved. I asked to return the trailer to a location closest to my house. I was told that the return location was set, and I would have to take it to that location, 20 minutes further than the location close to my house. Another 40 minutes' drive time. No offer of compensation was made for the 1 hour and 40 minutes of extra time I had to put in, not the extra miles I had to drive. The best the employee could do was apologize and say it was company policy. Next time I have to rent a trailer, I hope another company will treat me better than this one did.
Rene Emch
Évaluation :
5
Le client n'a pas laissé de commentaire.
Fid valencia
Évaluation :
5
The gentleman working here was by himself and still managed to quickly take care of us and help other customers.
Jennifer Schab
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cheri Eisen
Évaluation :
5
Friendly, available staff, clean, well maintained facility. Je les recommande fortement.
Joseph Wood
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Expérience générale
Évaluation :
5
Quick and easy return of trailer.
Mark Butcher
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gregory Park
Évaluation :
3
Please protect goods better. My dining table was broken upon arrival
Udechukwu Iheduru
Évaluation :
5
Great customer service with Roy!! Nice clean and well-maintained truck.
Rebecca Hiles
Évaluation :
5
Le client n'a pas laissé de commentaire.
Shane Yoakum
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Expérience générale
Évaluation :
5
Very personable staff and very concerned with my needs
Terry Burbach
Évaluation :
5
Thank you for a great experience! Really nice facility. I would recommend! Also a good place to get your propane tanks filled! Friendly and knowledgeable staff. I had the pleasure of speaking with Roy most of the time. Thank you Roy for making this a pleasant experience!
Fred and Virgina Carpenter
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Yasmin Esqueda
Évaluation :
4
Le client n'a pas laissé de commentaire.
Andrew Neal
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ricky Sewell
Évaluation :
5
Le client n'a pas laissé de commentaire.
Terry Edwards
Évaluation :
4
Le client n'a pas laissé de commentaire.
Eddie Emerson
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Santiago Martinez
Évaluation :
5
Le client n'a pas laissé de commentaire.
Josh Payne
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ruell Cuanzon
Évaluation :
4
Location told us if we wanted to change the drop off location. We need to contact the corporate office and gave us the phone number. We contacted the corporate office and were told that we were supposed to do it before we left the site. Either way we got screwed.
holly spencer
Évaluation :
5
Very friendly I would definitely recommend .
Donna Burleson
Évaluation :
1
I rented it for a ln- town move and it cost me over $300. I will find another way to move my things in the future
Billy Staford
Évaluation :
5
Le client n'a pas laissé de commentaire.
PATRICIA JENNINGS
Évaluation :
4
The only problem is mice.
wayne cottrell
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Expérience générale
Évaluation :
5
Outstanding service from Manny and his crew. Never an issue, they called to check in from time to time and were a pleasure to work with. We will be back when we get another RV!
Pete Peterson
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
STEVEN STROUD
Évaluation :
4
I moved out because the rate kept going up.
Donna Baker
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Expérience générale
Évaluation :
5
Very helpful and personable employee.
Patrick Humberstad
Évaluation :
5
Le client n'a pas laissé de commentaire.
Elizabeth Snyder
Évaluation :
3
Le client n'a pas laissé de commentaire.
Mathew Mercer
Évaluation :
5
Le client n'a pas laissé de commentaire.
Greg Mullerleile
Évaluation :
5
Le client n'a pas laissé de commentaire.
Raymond Johnson
Évaluation :
5
Roy was definitely customer oriented.. Everything went perfect. Great service.
Greg Mullerleile
Évaluation :
5
Keep doing what you are doing. My wife picked up the rental trailer as I was tied up. She was very impressed with the courtesy, help loading, and felt very safe. High marks for customer service!
JOHN FINCH
Évaluation :
5
Smart Storage: keep doing what you’re doing!!
REN Woodbury
Évaluation :
5
Snow being removed from the truck cab before I got there would be a improvement
Gregory Park
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ward Hughes
Évaluation :
5
The gentleman there on Saturday was great. There were multiple people in the office, and he was able to multitask perfectly.
Jessie Willmon
Évaluation :
5
The Benton city facility is very helpful & good to work with.
Connie Simiele
Évaluation :
4
Not sure. We dropped off the uhaul after hours.
Ashlea Thiemann
Évaluation :
5
Le client n'a pas laissé de commentaire.
Cara Hall
Évaluation :
5
Nothing it was great
Stacey Romaniuk
Évaluation :
5
Staff was the real plus to this experience. Super nice people; always!
Gaylynn Norman
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Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Karen Davidson
Évaluation :
5
Excellent service à la clientèle
Christian Gomez
Évaluation :
5
Smart Storage was Fantastic!!! Would highly recommend this UHaul location!!! Roy, Anthony and Bo were great to work with, Thank you guys so much for your great service!!!
Doug Stafford
Évaluation :
5
Nothing!!! Fabulous job.great customer service..great place... Wonderful people working there...
Lachrisha Hanna
Évaluation :
5
Le client n'a pas laissé de commentaire.
Lucia Macias
Évaluation :
5
Perfection, easy peasy
Douglas Morgan
Évaluation :
5
They were crazy busy, so there was a wait to get things, but they were able to also give me blankets and a dolly that I was supposed to get at a different location, so that was awesome!
Madalyn Shires
Évaluation :
5
Le client n'a pas laissé de commentaire.
leslie cord
Évaluation :
5
Location is 25 out of the way to pick up and return the only 5x8 trailer in the area. Added 100 miles to my move.
Gaylen James
Évaluation :
4
Customer service was excellent!
Thank you
Randy Webb
Évaluation :
5
Le client n'a pas laissé de commentaire.
jeff Blanchard
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Expérience générale
Évaluation :
5
Call people when you over charge them.
Wessley MAKI
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gerald Kapiloff
Évaluation :
5
Le client n'a pas laissé de commentaire.
Joshua Mccarty
Évaluation :
3
The attendant was completely overwhelmed both times I visited with walk-in and phone calls. Way to much business flow for one person. My time is money and renting a trailer shouldn't take 52 minutes
Terry Burbach
Évaluation :
1
I honestly feel scammed. I had no paperwork to check against for mileage/ fuel level, as I was checked in on a phone. Signed on a phone. I took them at there word. I KNOW where we went and that ( being generous) was 75 miles. I was charged for 105. I paid 70 dollars to return 1/2 full, though when I checked out was told 1/4 full, and that is what my eyes saw. Because my eyes didn't see a contract, but was emailed, I basically have no recourse. My bad. Lesson learned.
Dana Jordan
Évaluation :
5
Le client n'a pas laissé de commentaire.
Patrick Hamilton
Évaluation :
5
Great customer service!
Leona Barajas
Évaluation :
5
Roy and Manny (as well as all employees) always went out of their way to ensure every step of the way went as smoothly as possible. They were always friendly, courteous and so much more. They became friends whom I greatly respect. Je les recommande fortement! God bless them!
Jan Mitchell
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Phillip White
Évaluation :
4
replace the front tires
Jerry Covington
Évaluation :
5
Le client n'a pas laissé de commentaire.
Phillip White
Évaluation :
5
Best U-Haul location in the Tri Cities area!
Douglas Morgan
Évaluation :
5
I have rented from Smart Storage several times and they always do an excellent job. Je les recommande chaudement.
MARK CHOPPER
Évaluation :
3
Don't send surveys
Tim Dilks
Évaluation :
5
Nothing you guys are absolutely fantastic! And Anthony is my favorite and Roy is awesome too! Thanks again guys, Ronelle Hopkins unit c108
Velma Scott
Évaluation :
5
Have a great 2022
Betty Griffith
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Expérience générale
Évaluation :
5
We had a good experience. I wouldn't change anything.
Belinda Salcedo
Évaluation :
4
Young man tried to help us even though the system wouldn't let him. Not his fault the Stanwood, WA location messed up the return time. Return time was setup for 4:00pm and the gal put In 4:00am. Very upset I was charged another $60 for a U-Haul employees screw up.
JR Phillips
Évaluation :
5
Excellent service à la clientèle. I appreciate everyone there. Super friendly and awesome to work with!
Joseph Foster
Évaluation :
5
Le client n'a pas laissé de commentaire.
miguel palencia
Évaluation :
5
Great coffee!
ZACHARY NORRIS
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jay Boyle
Évaluation :
5
Excellent friendly and fast customer service. Very polite too!
James Ankrom
Évaluation :
5
Good experience
Terry Lehman
Évaluation :
5
Can't think of a thing. Was a good experience overall.
James Watt
Évaluation :
5
Le client n'a pas laissé de commentaire.
BOB JUDD
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHRISTOPHER WILSON
Évaluation :
5
Best Uhaul around
FRANK ENG JR
Évaluation :
5
Le client n'a pas laissé de commentaire.
Ryan Johnston
Évaluation :
5
Not sure any improvements need to be made here, the guys that helped me were incredibly thorough and really upbeat and pleasant to deal with. Probably one of the best experiences at any uhaul I've personally had.
Cody Esmond
Évaluation :
5
I moved out of my unit the day after my wife paid our bill and asked for a prorated refund, l haven’t heard back from the owner/manager
DONALD REGAS
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Expérience générale
Évaluation :
5
The trailer traveled like a dream, I hardly noticed I was towing. FYI the tail light is out on the trailer I used.
William Knight
Évaluation :
5
Roy and Manny were top notch. Could not be happier with our experience.
KEVIN ROUNCE
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
patrick george
Évaluation :
4
Smart Storage was great. UHaul dispatch was below POOR! I reserved a 6x12 utility trailer in Richland and had to pick it up in Benton City. They failed to note I was scheduled an hour before the shop opened. The rest of the order of boxes and materials remained in Richland. Had to return there for that. Communication between dispatch and the private locations is non existent. I will not recommend U-Haul to anyone after this experience.
Duane Hole
Évaluation :
5
Spectacular - go no further..
Robert Lardy
Évaluation :
5
Location was great they worked extremely hard. U-Haul was terrible. Was told to be there at 0700 and didn't get my truck until 11. I asked the area manager to call me 3 times with no answer. Delayed our travel plans and family who were in area to help. Very poor customer service by U-Haul
ZACHARY JOHNSON
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jon Amundson
Évaluation :
5
dropped off at midnight used the website to check trailer back in. super easy process worked perfectly!
Joseph Nyberg
Évaluation :
3
fix the equioment
milburn wilson
Évaluation :
5
Le client n'a pas laissé de commentaire.
AMY PATRICIA MCCOLLUM
Évaluation :
5
Le client n'a pas laissé de commentaire.
KC Kathryn Miller
Évaluation :
3
This has turned me off of ever using U-haul again. I mad a reservation three weeks ahead of time and asked to confirm the equipment the night before. I got to a different store and was told there was no equipment. I had to travel 50 miles to pick up a smaller unit and then load it back home. I will spend the money to buy my own equipment and tell everyone never use you! This was not the locations fault but you Corporate center. Poor customer service at its finest!
Gregory Granados
Évaluation :
5
We did not use the dolly but the clamp in the truck does not work and the dolly came out of the clamp and broke the clip so we will be charged for something we did not use
DAVID TOMASZEWSKI
Évaluation :
5
Roy of Smart Storage in Benton City was awesome to work with. Units were clean and well maintained. Facility was too. Roy made renting from uhaul an enjoyable experience. Two thumbs up. Great job
Teri Holmes
Évaluation :
5
Le client n'a pas laissé de commentaire.
ADRIAN RICARDO MORALES
Évaluation :
4
Benton City is over 20 miles away from where I live (Pasco). Over all, 40 extra miles I had to drive. If I wasn't in a desperate situation I would have looked elsewhere to rent.
Robert Gillette
Évaluation :
1
Le client n'a pas laissé de commentaire.
Christopher Hudson
Évaluation :
4
Le client n'a pas laissé de commentaire.
Jen Rutz
Évaluation :
5
They always take good care of me and are super friendly! Also really like the propane refill and good price
SKIP SAFFORD
Évaluation :
5
Everything went great!
ROBERT KYSAR
Évaluation :
2
Le client n'a pas laissé de commentaire.
Britteni Holliman
Évaluation :
5
Soo nice People quickly help and very clean place
YESENIA AGUILAR
Évaluation :
5
The friendliest staff I've ever met. They are polite and extremely helpful.
Debra Hurst
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Expérience générale
Évaluation :
5
Manny and his staff are great! Use your small town people for that personal touch.
ROBERT BOXLEITNER
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Expérience générale
Non les évaluations ont été soumises pour cet établissement.