Customer Reviews for Smart Wash LLC
(U-Haul Neighborhood Dealer)

Évaluation :

4

More trailers available. This location is a half hour away and was the closest that had the equipment. Dealer was very friendly and efficient.

Évaluation :

2

Don’t change the dropoff location without asking customer first

Évaluation :

1

I was "rented" a van for a few days. It took 4 hrs to rent, after the long wait, I was handed the keys to a horrible van with no gas. I asked to extend my rental in which I was granted. But the next day, I was told they were calling the cops to say I stole it. I was never given a receipt or signed anything to show I rented. So I returned to the closest U-Haul. Then they threaten to call the cops again because I didn't return to their U-Haul. I think I could have kept the van forever due to their mistake.

Évaluation :

1

The tire blew out 3 minutes after pulling away from the location. We were then stuck on the side of the highway when we only had a certain amount of time to move. I ended up having to pay over $700 for movers today because it was so last minute. At this point I wasn't even able to use the truck. I think a refund and some sort of compensation would be fair

Évaluation :

4

Please explain the return equipment check in process better. To avoid the 20 fee.

Évaluation :

5

Awesome customer service

Évaluation :

3

There was no help attaching to dolly to the car, they told me were it was, and instructed me to bring it to the front of the building so he could take a photo.

Évaluation :

5

best costumer support

Évaluation :

1

The truck was cleaned and blankets were folded. Still charged the $25 and also the gas tank is very hard to read. It had more miles left to zero when dropped it off then when picked it up. What a rip off!!!!

Évaluation :

5

The best service ever thank you for everything

Évaluation :

5

A great experience - just remember to download the APP before hand to save you time.

Évaluation :

4

Arrange to drop-off at requested location

Évaluation :

1

Had a scheduled trailer drop off at this location. When I arrived the building was locked. After calling the company, I was told that there was no one available to help me and that I should leave the trailer in the back. This required me (140lb female) to unhook the trailer from my vehicle, and lift the trailer off the hitch and onto the ground. Unacceptable service and put me in danger.

Évaluation :

3

The experience was fine..my only complaint is all the fees that are applied. The round trip rate seemed like a better deal when uhaul quotes me $95 if I returned the truck...but then all the sneaky fees are applied. "Bring the truck back anytime," they told me...surprise..just have to pay the $20 after hours drop off fee. Quoted $95 for the trip, ended up paying around double after fees. The one way trip would have costed the same and saved me alot of hassles. Be more transparent upfront!

Évaluation :

5

There was nothing wrong with the pickup location itself, however, it was not my original pickup location. My original reservation was made for oconomowoc which is 40-45 miles from oak creek. Uhaul did nothing to make up for the major inconvenience, except give me an extra day to return which was not needed as the cross country move was already planned out with hotel stays and people on both ends of the move to help load/unload.

Évaluation :

5

The afterhours process of registering the dropping off of the Truck was actually something new that we discovered. Letting customers know that when it's time to drop off a truck at any location during closed hours shall be notified of this process during Truck rental agreement would be very helpful!

Évaluation :

5

None great customer service

Évaluation :

4

Person working at this location was helpful and knowledgable of the equipment and rental process.

Évaluation :

1

Charged an after hours service fee when no one was there. Told me to drop it off in back and then charge me a fee? They say it's 24 hour drop off how is there after hours?

Évaluation :

5

Mobile pick up is a nightmare. Couldn't get the website to allow me to pick up causing a 1,5 hour delay in getting started on my move.

Évaluation :

1

Was charged cleaning fee for clean truck that no one was there to check in. Was charged additional day when unit was closed and couldn’t have re rented anyway. $100