Évaluations des clients Smarts Towing Inc

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Smarts Towing Inc

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Gerald F.
Évaluation :

My customer service person (Crysstal) was knowledgeable, reliable and efficient. We connected two days prior to the rental and she was ready to check me in and get me on my way at 7am that morning as I requested. Thank you!

William L.
Évaluation :

We were supposed to pick up at Millers. We signed up for 24/7 pick up. I called Millers and verified as instructed by an email. The person who answered said there would be someone there on Sun. Arrived to no one around and unable to log in on website. They had changed my 24/7 to in person pickup even though they are closed on Sun. This is the second time I have had problems with Millers. We called Uhaul and given the number for dispatch after customer service said there were no trucks available in our area. We spoke to Amanda in dispatch who found a 20 ft truck available at Smarts. We had wanted a 10 ft. She did not charge us extra. We got to Smarts and had to call a number to get someone there. A lady named Krystal came and was extremely helpful and pleasant. She found a 15 foot truck in their inventory for us. How refreshing dealing with Amanda and Krystal after what started as a nightmare. Took 2.5 hours though instead of instant check in. This all started because Millers on their own decided to change our reservation without notifying us. This shouldn't happen. We should have been asked prior to making any changes. If there had not been other trucks available I would have been very pissed.

Guirguis A.
Évaluation :

Excellent customer services

Edward M.
Évaluation :

N/A

Michael L.
Évaluation :

This was not a good experience. The truck itself was dirty from the last renter. The bed of the truck was filled with what looked like limestone dust. The cab of the truck was a mess and this location did not have any of the dolly's or moving blankets with my order. I was told to go to another uHaul location for those items.

Rebecca B.
Évaluation :

Le client n'a pas laissé de commentaire.

Terrence C.
Évaluation :

I dropped off the rental trailer on Saturday November 28th. This location was closed. I received an email on December 1st from U-Haul with an additional two days of charges. I returned this rental one full day early. Now I've contacted my credit card company to dispute these charges . I also contacted the U-Haul representative (824002-AFM@uhaul.com) about these charges but have not been contacted.

Bryan D.
Évaluation :

It would be best to have someone on site. I had to go over everything several times that I already did online. They also failed to provide the blankets and carts that I ordered. Now when I went to vigilant storage on Ironbridge they not only provided the carts and blankets they called uhaul to make sure I didn't get billed incorrectly. Mike and Tammy were VERY helpful!! I've rented from them before and HIGHLY recommend them and their facility!!!

Reece G.
Évaluation :

Le client n'a pas laissé de commentaire.

BERNARDOSCAR L.
Évaluation :

Didn't go inside but smooth, easy drop off

diane P.
Évaluation :

Le client n'a pas laissé de commentaire.

Nicholas R.
Évaluation :

Staff were friendly and helpful and pick-up and drop-off were quick and easy.

Craig R.
Évaluation :

It took nearly 1.5 hrs to pick up the trailer. Everyone picking up had their reserved vehicle/trailer blocked in at a towing yard. It was absolute chaos. Their yard is about 75% too small to try to have this many vehicles. They also don't have the keys to many of the towed vehicles blocking everything in. 1 employee who works there, is doing the computer stuff while bouncing here infant on a knee and her infants father, who doesn't even work there, is moving cars around feverishly to get everyone gone. Franchise owner/proprietor should be audited by uhaul corporate and have his license pulled until he has this under control.

Garry R.
Évaluation :

Helpful and friendly

WILLIAMHENRY E.
Évaluation :

Le client n'a pas laissé de commentaire.

Andrew W.
Évaluation :

Le client n'a pas laissé de commentaire.

Cassie B.
Évaluation :

Ensure equipment is in working order when it is reserved days ahead of time. Customers do online check in, reservations, etc so that they don't spend an hour waiting in the cold for the equipment to still not be functioning correctly.

Charles Richard T.
Évaluation :

Le client n'a pas laissé de commentaire.

John P.
Évaluation :

Le client n'a pas laissé de commentaire.

Stephen D.
Évaluation :

Le client n'a pas laissé de commentaire.

Louis R.
Évaluation :

Crystal at 804.302.4024 was so helpful! She went above and beyond to make our experience smooth.

Will M.
Évaluation :

The woman (Crystal) in the office was very professional and friendly. Overall we will rent from that location again!

Kenneth M.
Évaluation :

Le client n'a pas laissé de commentaire.

Daryle S.
Évaluation :

Le client n'a pas laissé de commentaire.

Daryle S.
Évaluation :

Had to wait for some one to take care of me. No one was there.

Robert L.
Évaluation :

Le client n'a pas laissé de commentaire.

Karen R.
Évaluation :

Le client n'a pas laissé de commentaire.

Randy W.
Évaluation :

Le client n'a pas laissé de commentaire.

Carlton G.
Évaluation :

Le client n'a pas laissé de commentaire.

Karen B.
Évaluation :

Le client n'a pas laissé de commentaire.

Allison K.
Évaluation :

Friendly and fast. Great service.

James J.
Évaluation :

Le client n'a pas laissé de commentaire.

Dean T.
Évaluation :

We eventually got it dropped off even though there was trouble but we got charged way too much for the truck and an extra charge for no reason so we're very mad.

Anton S.
Évaluation :

Le client n'a pas laissé de commentaire.

GREGORYALAN S.
Évaluation :

The original drop off place was not convenient or accessible. There was no parking for they uhaul.

BENJAMINDAVID G.
Évaluation :

Le client n'a pas laissé de commentaire.

Page M.
Évaluation :

Le client n'a pas laissé de commentaire.

THADDEUSGAGE P.
Évaluation :

Le client n'a pas laissé de commentaire.

Jerrel T.
Évaluation :

It was a garage repair shop

Derik W.
Évaluation :

Le client n'a pas laissé de commentaire.

Joseph L.
Évaluation :

Excellent customer service

Ruth H.
Évaluation :

Le client n'a pas laissé de commentaire.

darryl W.
Évaluation :

The lady Kristol went above and beyond for us. My wife and I havent moved in 22 years. Things change. She made this effortless for us. Thank you so much!!

Andrew W.
Évaluation :

Le client n'a pas laissé de commentaire.

Marla M.
Évaluation :

Check engine light was on. Was told it was ok they just completed work. At turn in we were questioned. Said it shouldn't have been let go like that. Just thankful it worked out.

GABRIAL D.
Évaluation :

Le client n'a pas laissé de commentaire.

Scott W.
Évaluation :

Le client n'a pas laissé de commentaire.

Steven G.
Évaluation :

Le client n'a pas laissé de commentaire.

JAMES J.
Évaluation :

Nothing. They provided great customer service!

EDWARDJOHN M.
Évaluation :

Le client n'a pas laissé de commentaire.

CHRIS M.
Évaluation :

Le client n'a pas laissé de commentaire.

David P.
Évaluation :

Le client n'a pas laissé de commentaire.

Lawrence G.
Évaluation :

Le client n'a pas laissé de commentaire.

Walter S.
Évaluation :

Le client n'a pas laissé de commentaire.

HELEN G.
Évaluation :

Le client n'a pas laissé de commentaire.

Nick R.
Évaluation :

Excellent service, very helpful.

rich O.
Évaluation :

Great place and people are fantastic.Thank you!No improvement needed.They should all be like this Uhaul!

Marian T.
Évaluation :

This was the second location. We were sent there because there was not a truck to pick up as agreed at the first location.

G Thomas W.
Évaluation :

It's not a full Service U-Haul Location. Equipment was clean and Office Staff was very helpful.

Christopher A.
Évaluation :

Le client n'a pas laissé de commentaire.

james B.
Évaluation :

Le client n'a pas laissé de commentaire.

Maryellen P.
Évaluation :

Le client n'a pas laissé de commentaire.

John M.
Évaluation :

The air conditioner didn't work through the vent and our trip was 5 hours.

Terry P.
Évaluation :

Hard to see sign off of the road

Brian R.
Évaluation :

Easy pickup and helpful staff, will use this location in the future.

JERMAINE M.
Évaluation :

Le client n'a pas laissé de commentaire.

Sumac D.
Évaluation :

Le client n'a pas laissé de commentaire.

James M.
Évaluation :

The lady clerk was very friendly and helpful. every work out perfect.

Patti S.
Évaluation :

Le client n'a pas laissé de commentaire.

Lynn O.
Évaluation :

This U.haul location was small and a little difficult to find behind another company. Physical facility was in poor shape. Staff member was very friendly

Matthew R.
Évaluation :

Le client n'a pas laissé de commentaire.

Demetria G.
Évaluation :

It was much easier and quicker to pick up in the office rather than the mobile app pick up and drop off. However it is a helpful option. The in person service was a friendly helpful and efficient. The best part was the reassurance given that if I needed help after hours I could call that servicing agent.

MICHAEL B.
Évaluation :

Le client n'a pas laissé de commentaire.

abdul S.
Évaluation :

Le client n'a pas laissé de commentaire.

MATTHEWCHRISTIAN B.
Évaluation :

There were basically no truck parking spaces left. Had to leave the truck in what was probably not an ideal location.

David Y.
Évaluation :

Very professional and personable. In and out in less than 10 minutes.

SAMUEL S.
Évaluation :

Inside the pickup location smelled like a strip club. Obviously smoking indoors, and looked like trash.

Norman J.
Évaluation :

Thanks again for your help making it easy to get this trailer out of your lot.

juana F.
Évaluation :

Le client n'a pas laissé de commentaire.

Garland A.
Évaluation :

Nothing. Just take mask wearing seriously.

David P.
Évaluation :

Le client n'a pas laissé de commentaire.

Rachel B.
Évaluation :

Le client n'a pas laissé de commentaire.

Alan M.
Évaluation :

Only problem was the trailer leaked badly around the door, which resulted in two rugs and the edge of a sofa getting very wet

Margaret L.
Évaluation :

This is a busy towing yard as well as an auto parts location. The person responsible for contract execution had to be found by telephone and her husband who clearly runs some other part of the business took up the slack. They did a good job in the end, and the equipment was spotless and in perfect order, but it is a muddy and unappealing place to stand around.

Walter T.
Évaluation :

Le client n'a pas laissé de commentaire.

Roger M.
Évaluation :

Improve online check in app. Took multiple tries to get photos to upload and working with call center. Over 30 minutes for dropoff that should have taken 10. Had 4 bars, signal not the issue.

JASON S.
Évaluation :

The U-Haul app was unusable garbage.

Cheryl G.
Évaluation :

Have staff available to allow customers to pick up rented truck. I had people sitting around for hours waiting on us to get there with truck which was yo be available at 8 and we finally got at 11.

Michael B.
Évaluation :

Online check-in worked well. Truck was in great condition and ready to go. Very easy. Will use them again.

Dallas L.
Évaluation :

Le client n'a pas laissé de commentaire.

thomas R.
Évaluation :

I am only giving a good rating to Crystal at the genito location otherwise U-Haul sucks whoever reserve my truck reserved it at the wrong location when I went to thelocation I was told to the man that worked there was very rude would not help me Crystal had to clean their mess up really appreciate her

Rhea C.
Évaluation :

The location is a small towing facility next to a salvage yard, so I don't know that they can control how "clean and inviting" the place is! The man there was very nice.

Bryan W.
Évaluation :

the attendant did notify me that the lights where not all working properly. all else was great and so was attendant.

Dallas L.
Évaluation :

Le client n'a pas laissé de commentaire.

Ralph B.
Évaluation :

Crystal was very helpful at Smart's towing, I would highly recommend them to anyone needing a truck for a move. They are definitely representing U-Haul with five star service!

william C.
Évaluation :

Le client n'a pas laissé de commentaire.

fredrick S.
Évaluation :

Le client n'a pas laissé de commentaire.

Victor P.
Évaluation :

Le client n'a pas laissé de commentaire.

Jack H.
Évaluation :

Le client n'a pas laissé de commentaire.

Kerri S.
Évaluation :

They said if I did not get the uhaul back by 4pm I would be charged for an extra day and would not let me drop off the truck at another location so it could be back earlier. We did manage to get it back by 4pm to this same location and I was still charged for an extra day and another day of insurance. It's heartbreaking that with so many people out of jobs right now, myself included, that this company would cheat people to get more. My experience was horrible and the truck wasn't clean and smelled like piss.

Non reviews have been submitted for this location.

Retour
Haut de la page