Customer Reviews for Smith Appliance
(Concessionnaire U-Haul dans le voisinage)

Évaluation :

2

The outside of the trailer was FILTHY and coveted in mud/dirty. To add insult to injury, the same size trailer right next to ours was spotless. But we were rented the FILTHY one.

Évaluation :

4

They were very helpful when reserving the truck.

Évaluation :

5

Let people know trailers n dollies lights are 4 prong hook up . I had to buy adapter from 7 prong to 4 prong.

Évaluation :

1

The equipment was initially difficult to obtain, I was supposed to get it in my town but have to drive 70 miles north to get this equipment. I've managed to get it through customer service guiding me through the online steps, according to the initial person that told me to pick up this equipment I was supposed to get a $50 rebate due to the extra driving that I have to do which never occurred. Secondly after I already have the equipment for several days and received a call from this Branch being rude and making me explain myself of how I got the equipment if the payment has not been processed. I frankly felt that this individual at this location was very rude, finger pointing, and short with me during our conversation. I informed them that I got help from the telephone staff to complete the transaction that night that I picked up the truck, he was very adamant that I wastaking this vehicle without properly performing the check in and made it seemed as if I was taking his property without paying for it. Overall very dissatisfied with this location and the Personnel I was treated on the phone, and having to drive to this location. I would not recommend due to the hostility, and not getting the amount discount due driving it's also unacceptable. Lastly when I get to my end destination I was almost over charged for fuel as the paperwork at the incorrect amount fuel level, luckily I had taken a picture of the fuel gauge the day I picked it up and the individuals at my drop off location were really helpful about this. U-Haul is the only local moving service available in my area otherwise after this experience I would not recommend someone contact me and get this straightened out

Évaluation :

1

They refused to help me hook up the trailer or even help me check my lights. Lady only came out to take a picture of the hook up afterwards.

Évaluation :

1

Refused to assist me in hooking up trailer (for the second time) and did not check lights to ensure trailer lights were working, also for the second time.

Évaluation :

4

Getting hitched was a bit of a problem in that the hitch came loose upon pulling out. Hade to rescuer with the help of a passerby.