Super thorough and sweet lady helped me each step of the process. Highly recommend this location specifically because of her! Nothing to improve on.
Reed B
Customer Reviews for Smok N' World
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Customer service was excellent. Thank you
Jon SThe people at this spot were so nice thank you
William WService amical
Daniel RNothing- process was simple
William KS.O.
Luis PVery easy process and reasonably priced!
Randall CThe experience was fantastic.
John EFriendly service great experience will be back again
lindon dConvenient location and friendly staff
Jonelle WI love being able to rent from a local business.
Harley KThe agent was personable, professional, and well informed. Instructions were clear and expectations well communicated. A completely frictionless experience!
Keith TThe online check in process is horrible. I waited 45 minutes for approval. I finally had to go inside because I was getting nowhere. The notes indicated an alert that my selfie didn't match my photo ID. My ID is 16 years old, of course I look different. I've rented from this location numerous times before, did online check in and never had an issue. This was super inconvenient!
ASHLEY WI was not happy that o reserved a vehicle at another location and then had to go to this one when the reservation was done well over a month in advance.
Daniel MGreat experience! Tire pressure was low!
Donald LThis move went very well.
Timothy MVery easy to go through the process especially when doing all of the prework on line.
Michael SVery happy with the whole experience. Thanks!
mark mThe folks that run this location are awesome. They care about there customers and have excellent customer service.
Scott KGreat service!!!
Richard MI needed a trailer with a ramp and they had one that worked perfectly. The staff was helpful and knowledgeable.
Dana MEasy application process. Return was fast and easy, Thanks
Robert SExcellent service à la clientèle ❤️
Troy NA basic neighborhood dealer that did a good job despite some limitations- such as having only one person available to help and having no tools available to switch out my uhaul installed hitch. I'd recommend going to a more full service dealer in the future.
Paul DADVERTISE UHAUL MORE
ShayAnn MActually read the fuel gauge. My contract said it was full and I forgot to check it upon leaving. Didn't realize the tank was only half full until I was driving home after picking my flooring today. I only drove 62 miles but filled up the tank.
Thomas LThis is a satellite location they were not hands on like other facilities no one walked around the truck with me to check it out or to look at mileage. When I returned the truck no one walked the truck with me again or looked at mileage. I asked for a total so I would know how much I would be billed and I was told I would receive it via email and that he could not tell me. I wouldn't recommend this store because the customer service isn't available like it is at other stores I have visited.
Soncerea SEveryone that works there is just the best! Wouldn't hesitate for a second to rent from this location again.
Kent BGreat experience. The rep at this location was helpful and attentive. Best rental experience to date.
NORA PNot much better could be better in my opinion so I don't know what else you could do better. I'm a long time U-Haul customer.
Michael Vgood, clean equipment and a pleasant experience
MATTHEW WVery good service
Elena RGreat customer service!!!!
Rahil PBoth pick up and drop off locations were very friendly and helpful a very good experience highly recommended.
JESUS PGreat job!!
Sargis GUnderstaffed and faulty equipment. Definitely uncomfortable in a smoke shop
Lee AQuick & efficient service.
linda pGreat, easy experience. Thanks!
Jennifer SNothing! It was very easy and excellent customer service!
Linda TAmazing service!
Jason TFriendly and helpful
ANTHONY TJason was extremely helpful! Very personable and professional! Very convenient location.
Kimberly JWe rented the U-Haul van for 6 hours. I loved the fact that the back up camera appeared in the rear view mirror. This made backing up much easier.
Amy JVery friendly staff.
Frank RThis is close to where I work so it is a great addition to the Uhaul system. Friendly staff. Will be using this location as my primary store for work related trailer needs.
Scott MTo much on line stuff to try an figure out
Linda NEverything was amazing minus trying to verify yourself on the app. It takes extremely blurry photos when I know my phone is capable of taking very good and clear images. I ended up having to do the chat to get verified. Lost about 30 minutes trying to do that.
Daniel MI've rented from here a few times and the Check-out process is usually very slow. Not the people - people are great! - but the computer end of things. Not sure if it's the internet, the computer or the U-Haul site, but it takes a lot longer than it should to get in and out.
Joseph SBetter verbal communication, came across lackidasicl.
Tracy BThe guy who checked me out/in was very helpful, knowledgeable & friendly.
SAMANTHA H