Was in a smoke shopâ€¦ but overall it was fine and easy to rent and return.Adria U.
Customer Reviews for Smok N' World LLC
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.PORTIA H.
I was unable to check my vehicle in after hours because of a glitch on my phone not sharing my location and was charged a after hours service fee. When I complained to U haul the representative was curt and advised that this is clearly identified in their contract and they would not reverse the charge which seems unfair since I spent close to a half hour trying to get their app to work. Uhaul had the best price but this after hour return fee is very suspect sine their app did not allow me to check their truck in and no one answered their phone to assist meANDREW V.
Le client n'a pas laissé de commentaire.THOMAS S.
Was supposed to recieve an email when I turned the vehicle in early, but never recieved one.KAREN M.
Le client n'a pas laissé de commentaire.RAYMOND K.
Le client n'a pas laissé de commentaire.TIFFANY R.
Le client n'a pas laissé de commentaire.Robert A.
Le client n'a pas laissé de commentaire.ZENO R.
Le client n'a pas laissé de commentaire.MERLE H.
Great customer service!JOHN M.
Everything was great. Thank youDYLAN S.
Very friendly!Amanda G.
Le client n'a pas laissé de commentaire.ALEXANDER H.
Le client n'a pas laissé de commentaire.JERRY S.
Still have not received receipt or proof I dropped off. In a smoke shop not my idea of great location also hard to find.Daniel M.
Le client n'a pas laissé de commentaire.Teresa B.
Horrible customer service all the way around at the local level. I also was unable to rent a U-Haul when I needed one because I just transferred my Driver's Licence to another state and have a paper issues licence until my regular license is mailed to me. Due to the company policy about eligible licenses and the time that I wasted, I do not know that I will ever do business with uhaul again.Brian C.
Le client n'a pas laissé de commentaire.Benjamin J.
Picked up at 11 AM and returned after hours at 9 PM but before next business day and charged for 2 days. Very disappointed that 10 hours equated to TWO days.Robert W.
Le client n'a pas laissé de commentaire.RICHARD V.
Le client n'a pas laissé de commentaire.blaine G.
Le client n'a pas laissé de commentaire.THOMAS V.
Very nice experience.FRANCIS B.
Have the appropriate truck and have it on time. If not, or when it becomes a concern the customer should be notified. Because you were 30 minutes late with the truck I missed the final landfill closure in Cave creek at 430 pm. As a result I was unable to complete my job/assigned task and move for the day!DAVID B.
Le client n'a pas laissé de commentaire.ROSALYN O.
You made this chore so easy!JERI G.
Le client n'a pas laissé de commentaire.PALMER L.
Great customer service and helpful overview of the process.Scott L.
Only issue was inside of windshieldâ€¦.filmy. But a great truck and friendly staffMILTON S.
It was fast, easy and Robert was very kind and helpful. This is going to be my new location for any future U-haul needs. I'm referring it to all my friends and family. Thank you again Robert.Jina B.
The customer service is poor. My card was charged for fuel and I want to dispute the charge. I returned the truck with the amount of fuel when I left. The communication was poor as they did not return my call to let me know anything. The employee stated she had no way of issuing me a refund. I would like to have someone call me back.Miya C.
The guys at Smok'in World Smoke Shop were excellent.Denis B.
I was called by a u-haul representative- -she said they wee reall yshort 27 ft trucks could we possibly return it a day early I hired a local person to help unload it and returned the truck a day early I paid 75,00 $ out of my pocket to get u the truck a day early NOT ONLY DID I NOT GET ANY COMPENSATION BUT I WAS CHARGED 17,50 $0 BCEAUSE THE GAS WAS A TICK LIGHT -- NEVER U-HAUL AGAIN PUT THIS EXPERIENCE ON FACE -BOOKcharles M.
Outstanding customer service! Extremely helpful answering all our questions!RUTH L.
The original drop off was changed and I was not made aware of the change.Russ L.
Le client n'a pas laissé de commentaire.SHAUN B.
Le client n'a pas laissé de commentaire.YOUSSEF I.
Great experience at both check out and check in. Would highly recommend to anyone needing an in town move. Merci.Richard C.
Le client n'a pas laissé de commentaire.Michael F.
Le client n'a pas laissé de commentaire.EDWIN M.
Personnel amical.David H.
This was so wonderful to pick up a truck so close and easy by my house. The people were exceptional and helped me so much with the check in and check out. MerciCAROL S.
Le client n'a pas laissé de commentaire.David B.
I returned the truck to uhaul and Amber was very nasty towards me she would not go out and inspect the truck with me she continued to repeat you are free to go what ever that meant I could take that several ways. I was charged for the dollie which I didn't use and the zip tie was never broken, I was charged for gas in which I replaced and I have my receipt. I returned on Sunday to ask Amber why I was charged all these fees, while talking to her a large man entered the store and told me he was the manager and after I explained to him why I was there then he tell me I'm not the manager I'm the owner I asked him why did he tell me he was the manager if he wasn't, he begin to tell and scream at me and I replied if I was white I'm sure you won't treat me this way and left the store because I had enough of the nasty treatment from both parties and I knew it wouldn't get any better. I want my money refunded for the dollie and I would not recommend anyone to that location they are very racist!EMMA M.
Le client n'a pas laissé de commentaire.RANDALL D.
It was odd having a U-haul located inside another business but it was my smoothest transaction ever. Gave her my phone # and answered a few questions and was on my way.Ron F.
Too much questions asked and trying to sell me too many extras, not a quick process as I would like. I rented a truck from Lowe's twice before and it was simple and quick. They didn't try to upsell me.Englebert S.
Le client n'a pas laissé de commentaire.Adriana F.
Le client n'a pas laissé de commentaire.MARC D.
Le client n'a pas laissé de commentaire.ROGER B.
Le client n'a pas laissé de commentaire.David M.
Le client n'a pas laissé de commentaire.jack K.
The girls were so helpful and we appreciate people that are pleasant and helpful Thanks Don and Barb ThompsonBARBARA T.
Le client n'a pas laissé de commentaire.KIMBERLY B.
Honest, Good Customer Service, fast checkout .ASHOOR B.
Le client n'a pas laissé de commentaire.MICHAEL S.
Customer service was awesome. Staff was friendly!Corey L.
Le client n'a pas laissé de commentaire.KAREN S.
Le client n'a pas laissé de commentaire.Michael G.
Le client n'a pas laissé de commentaire.AL G.
Awesome experience in every way!Wayne N.
Le client n'a pas laissé de commentaire.ROBERT K.
Le client n'a pas laissé de commentaire.CHARLES I.
Friendly customer service, efficient, professional. Keep doing what you're doing!LINDA S.
good serviceMario S.
Le client n'a pas laissé de commentaire.SCOTT A.
Everything was great! The location we rented from was excellent. Both employees were so easy when placing the reservation, picking it up, and dropping off the vehicle. This location was so much better then the location at 67th ave and bell rd.BRYAN G.
Had to hook up the trailer by myself thank goodness I knew what I was doing.Ken W.
Everything Went perfect from ordering online to going into the actual store getting the truck and returning it . This will definitely recommend to family and friends.ERIC T.
Le client n'a pas laissé de commentaire.Eric H.
Check in was quick and easy. I liked that this location was close to home so as to use less mileage for my day use of the truck. Dropped off after hours using the uhaul app with step by step instructions provided it was super easy and convenient. Fortement recommandé!KATIE S.
Le client n'a pas laissé de commentaire.RANDALL P.
Le client n'a pas laissé de commentaire.THOMAS K.
Le client n'a pas laissé de commentaire.BRYANT S.
Le client n'a pas laissé de commentaire.PETRA P.
Location was great. The after hours drop was not great. This is the second time we have had issues with the after hours drop. The site failed each attempt to upload the picture. Then to call customer service is a no go as nobody ever answers. I understand that you are so big that you don't care about your service anymore. Uhaul needs to fix its afterhours turn in site and get the costumer service on the phone fixed. If not giants always fall at some point, take heed that someone will be ready take over your costumer base. Again the location's service was great, the Uhaul's was not!!!David M.
They were very accommodating and helpful!KELLY M.
Le client n'a pas laissé de commentaire.PAMELA Q.
Le client n'a pas laissé de commentaire.Michael P.
I was erroneously billed for 3 days instead of 1. When I called, Mike let me know it was a mistake and corrected it right away.Robin B.
Place was closed until 10am was supposed to be open at 9, waited an hour outside, called u haul to get someone over, steering was bad and needed alignment ..CALIN C.
My reservation was for 9a. I arrived and viewed the store hours, which were 8a to 8p. The store was not open. There were 4 of us waiting for trucks and one of the people there had to have U-Haul track down the owner of the business. An employee finally arrived at a little after 10a, so I stood outside waiting for an hour to get the truck that I paid for, for 6 hours.Dean M.
always do a great job!MICHAEL B.
Le client n'a pas laissé de commentaire.JUAN M.
In and out. No issuesJAMES O.
Le client n'a pas laissé de commentaire.MICHAEL S.
Le client n'a pas laissé de commentaire.LESLIE J.
The truck had been recently returned. The interior was fairly clean but the windows and exterior was dirty.william S.
Have use this location before. Great job! Will use again.MICHAEL B.
Very friendly A+ Service and the Lady managing the store is a sweetheart.HECTOR L.
Nothing, everything was great. Thank youRICHARD S.
We've used you guys twice and will use next time tooRebecca G.
Excellent customer service!! Would recommend to everyone!Julie M.
Le client n'a pas laissé de commentaire.JOSEPH DANIEL R.
Le client n'a pas laissé de commentaire.Jeffrey L.
Le client n'a pas laissé de commentaire.Denise L.
People were very good. The truck was so dirty. While using the truck the exhaust fell off Truck was so loud. Very disappointed with the trucks conditionHarvey A.