Le client n'a pas laissé de commentaire.
Donald P.
Customer Reviews for Smokey Auto Detail LLC
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Please call for details 9542881857
Ezechiel J.Smokey is always friendly & professional
Karen C.They said they open til 7 pm but was closed at 4:30 pm Could not call and leave a message
Jim G.No comment
Jeffery W.Truck had a bad shake, broken windshield glass in glovebox & passenger floor, only 6 miles per gallon, leaking from roof light in trailer, furniture got wet
CONNIE K.The man was very helpful. And very friendly
NEDA J.The man that helped me was EXXTREMELY rude and unhelpful. He made it clear to me that I was inconveniencing him when I showed up to pick up my 5:15 reservation he just said "we closed at 4" and pointed to a lockbox. When I told him I didn't know what to do, he grumbled about having to help me and asked for my phone number because he wasn't going to help me in person. He verified my reservation and asked for 3 personal references to verify my identity, then he said "we done on the phone" and hung up. Then he gave me the key said "it's over there" (pointed at the truck) and said "make sure you bring it back with a full tank of gas". When I got in the truck, the gas was at 1/8 of a tank, I took a picture on my phone for proof. I was not given the dolly as requested and verbally verified. When I received the invoice for my rental I see that I was charged two days even though I requested my drop off time to be 11:30 (I returned my rental at 11:22). I was also charged for 15 gallons of gas even though I returned it at 1/4 tank. I was also charged for the dolly that I requested but never received. This by far was the WORST experience I have ever had with UHaul!! THE WORST!!!
Jacquelyn G.I had a breakdown with my truck and brought the trailer back two hours late. I called and told them what was going on and was still charge for a full days rental extra. Merci
John M.Very friendly staff, I felt safe leaving my car here while I moved. I appreciated the thorough explanation of all charges before I agreed.
christina E.heavy rain //got me hooked up.. great people, thanks great service
Ronald W.All of their staff reflect excellent customer service on the uhaul brand!!! From the moment I reached out to them to confirm my rental they were nothing but courteous to me. I am not accustomed to driving a huge truck so I was nervous and not really sure how the truck should perform so I had to come back and let the guy make sure nothing was wrong... he checked the truck out AGAIN with a smile. I'm definitely a uhaul customer for life and I will definitely recommend this location to all of my friends and family.
Nyasha K.Due to Covid, I was asked not to get out of my van.
ROBERT B.Have everyone treat the customers like that young man
consimeon G.The lady who helped me schedule to pick went above and beyond what I expected to help me in a very stressful move. She was awesome.
Sharon F.Will be seeing the manager at this location. My SO told the site in SC that we wanted to BUY the 2 packs of moving blankets. I am now being charged for them (as keeping their equipment). I will be seeing the drop off point manager.
JACKIE H.A little bit of a wait past the time arranged for pickup however the gentleman running the show was attentive and extremely friendly and helpful.
Sherri P.The only issue I had wasn't a reflection on this location but on my reservation experience. I rented from a location closer to my destination. I recieved a call the day before to tell me that the location i chose did not have the trailer I reserved and I needed to go an additional 5 miles out of my direction, through downtown Tallahassee, to get my trailer. Since I had made a reservation, I think that uhaul should have fulfilled that by moving the trailer to the location I'd selected. Or I shouldn't have been able to reserve at the location I selected online if they didn't have the trailer. They didn't even have the larger trailer...
Kathryn G.The owner or manager was very helpful and kind. I can't speak to renting from them, only my drop off experience.
Dennis D.The gentleman at the drop off was curtious and friendly. Made my drop off easy even in the pouring rain. A+ to that man at Smokey's.
Darrin P.Amazing service and awesome pandemic protocol!
William B.Very rude
harry C.Very quick & easy to use . Accomadating .
Donald L.No complaints, thank you!
Levi G.The yard is a mess. Absolutely no lighting at night making it difficult to walk around or see truck numbers or the uneven pavement.
surama S.They charged me cleaning fee even though it was clean. They were not there when I returned but want to charge me cleaning fee?
Pamela B.Super nice guy who runs this rental place, I have rented there several times
Andrew P.Great job and easy
Mickey S.Parking lot was cluttered and not well organized.
Michael C.Rundown and barely enough room to park their truck there.
STEVEN S.Very nice and made the checkout extremely easy
MICHAEL H.Couldn't really tell about the cleanliness part since the employee had me stay in my vehicle while he unhooked and checked over the car dolly, but he was super nice
Richard A.Tell uhaul to do what the customer asked I told them at the time of reservation that I needed a dolly and they didn't put it in the truck so my son wouldn't go back to get the dolly so I had to go all the way back to get it and I was really upset
dennis C.The time should be at 15 minutes or less. To pick u-haul truck was frustrating. I had to wait two hours long waiting for a response.
Rodney M.The customer service representative at the location was excellent. He was helpful and personable. The only issue I see, is how this location is set up. The trailers are close to the street and it is hard for a car to get in and out of it. Besides that, it is great!
Jennifer L.They were having issues with the credit card and wifi to access reservations in the system related to a bad storm that went through. I don't think the extra time it too was their fault.
Gina H.This location is always disorganized and behind schedule. It always takes at least an hour to get our truck either because they were not ready for us, or the person working doesn't have any clue about the uhaul part of their business.
Jacob V.Make sure you do a complete d maintenance check
Gloria L.They sent me to another location like they didn't want the truck back.
Keith F.Service was great.
Cherrye B.I suggest that it is posted outsides day mentioned during check in that you can do online check out, we dropped the truck off the same evening of the rental and came back Sunday morning to turn in the key, because we were unaware of the check out process, and I loved the online check out process
Grady B.When I picked up the trailer, rep told me I didn't have the right sized ball and needed a 2" ball. Suggested I go get one at Advance Auto or other auto store. Took his word. Turns out my ball was 2". When I returned rep told me it wasn't the same ball he looked at. He was wrong but still courteous and I went on my way.
Douglas L.The service was actually great. The person who assisted me with picking up and dropping off was very pleasant. However, the final charge was double the amount quoted, there was no final invoice explaining why and I have been unable to reach someone for an explanation. I will NOT recommend and will NOT use U-Haul again.
Shane M.