Customer Reviews for Smokey Enterprise LLC
(Concessionnaire U-Haul dans le voisinage)

1 485 évaluations

1621 S Monroe St   Tallahassee, FL 32301

(850) 391-6170

Heures d'ouverture de l'établissement

  • Lun au sam : 8h30 am à 4h30 pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(850) 391-6170

1621 S Monroe St
Tallahassee, FL 32301

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au sam : 8h30 am à 4h30 pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

Le client n'a pas laissé de commentaire.

Latisha J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyla S. 
Évaluation :
5

Na

Angela S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

peterson T. 
Évaluation :
3

Be more prepared with complete information for the customer. Have more options just in case vehicle have issues to travel

Romesha P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BIRIKISU A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

floyd F. 
Évaluation :
3

My frustration was that, while I arrived at 10:00 to pick up a truck that was reserved for a 9:00 pickup, I had to wait an extended amount of time (in excess of 30 minutes) while they rearranged trucks to get what I needed.

Judith H. 
Évaluation :
5

The lady was extremely nice and very helpful!

marilyn J. 
Évaluation :
2

My storage was canceled due to miscommunication on Uhaul's part and I wasn't notified.

Steven W. 
Évaluation :
3

Looks like a junk yard

SHAE C. 
Évaluation :
5

There was one lady working and she did a great job

darlene D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
4

Was not able to make phone contact with facility. Andrew who was working at the facility was fantastic. He attempted to fix the phone problem.

douglas W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Henson V. 
Évaluation :
1

I requested/reserved my rental for pick-up at another facility that is in a safer area than this dilapidated building/area. I did not feel safe driving nor getting out of my vehicle. Why was my original pick-up location changed without my acknowledgement? Will never go back to this location for any reason. Very unsafe and feels like a Gheto.

David P. 
Évaluation :
2

Tire was bad didn't know until I was half way down the road. The dealer said due to covid not to worry about inspection. So I didn't get a chance to check the tires. I had to emergency unload and turn the trailer in

Ray C. 
Évaluation :
4

Was very smooth process. Employees were helpful and easy to work with. No run-around or additional hassles.

Joshua S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Aliya C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
4

I would have liked a chance to review the contract before picking up the truck. Due to covid, the representative from Smokey went over it over the phone while I was outside in the car. It turns out the contract isn't clear about whether SafeMove covers cargo or the truck or both. The website says it covers damage to the truck which was my primary concern. Reading the contract, it appears to cover ONLY CARGO so buyer beware. Also, I would like if the trucks came with a full tank of fuel. Having to return the truck with 5/16th's is an annoyance and due to imprecise gauges from Ford, the level of 5/16th's is quite subjective. However, the truck got the job done without any problems. I will rent from Uhaul again if I need another truck.

David W. 
Évaluation :
4

Staff was very helpful and knowledgeable. Made helpful suggestions.

Theodore J. 
Évaluation :
5

Awesome experience. The staff was extremely knowledgeable and helpful to getting problems resolved.

Cyrus B. 
Évaluation :
5

The employees at this location were amazing! They made pick up of the trailer simple, verified that everything was working, and got me on my way in a timely and efficient manner. Thank you Smokey's!!

John V. 
Évaluation :
5

Easy and seamless - representative was very customer focused - especially on a Sunday!

Jay T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NANCY O. 
Évaluation :
4

The marked the amount of gas received when we got the vehicle wrong, they marked it as 7/8 full when we got it but it was only 3/4 full

Matthew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marlin E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francesco U. 
Évaluation :
5

They have excellent customer service.

don D. 
Évaluation :
4

No issues, busy upon return, but staff were very engaged and very nice to work with.

Sean W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Carl T. 
Évaluation :
5

Dropped off no issue. Was a bit worried that I didn't get paperwork signed off at site but it arrived a bit later as attendant said it would.

GRAHAMEDWARD R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

CHRISTINE T. 
Évaluation :
5

They were super nice and very helpful, would use them again.

Carole S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROL S. 
Évaluation :
5

They were awesome! I had my movers bail on me last minute and I had to book a uhaul really quick. I booked it within 5 minutes of the reservation pick up time for a 2 hour reservation. They were able to get my truck and equipment ready ASAP and were friendly, professional, and courteous the entire time. I was very grateful for how quickly they got my reservation together on such short notice. I would return to this location in a heartbeat and highly recommend their services to others. They saved me during a very stressful last minute situation. Thank you so much!

Alyssa H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carla M H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Keisha G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin H. 
Évaluation :
5

I did not appreciate how Uhaul tried to change the type of vehicle I had rented with one day notice. I am not pleased with Uhaul headquarters at all. I am not ok with your policy, I find it unfair and unreasonable.

Brenda G. 
Évaluation :
5

Smoakie is great!!

Marius M. 
Évaluation :
5

Very Easy to use

Pete V. 
Évaluation :
4

Better direct contact ability

Mario T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
1

Location and staff were in complete disarray. Very disorganized and communication was severely lacking. Trucks and cars were parked all over the place. Keys couldn't be found for trucks. Waited over 90 minutes past the reservation time for assistance. Lot was full of angry customers waiting to be served. Had to pay our movers double the cost due to the truck not being ready as promised. Will never use this location ever again until a complete overhaul has been implemented.

SUMMER W. 
Évaluation :
3

Friendly and helpful

Terry H. 
Évaluation :
1

I had to wait 2 hours in order to get my equipment. They lost the key to the truck that was supposed to be mine and had to get another truck which when they brought it to my it was uncleaned with about an inch think of dog hair in the cab, which is surprising since theres a health pandemic going on. Then the lady who presumably runs the location told all of us that it was her fault it was Uhaul's fault and that we should contact 1-800-go-uhaul to complain. On top of all of that the truck we received had no gas...literally on empty.

Anthony P. 
Évaluation :
1

Review how they treat your customers and way of business (unorganized) if I had to deal with them again I will cancel my reservation with UHaul

Jason W. 
Évaluation :
1

Location was very unorganized. We had to leave our van in the middle of the street b/c there wasn't any parking available on the property due to poorly placed vehicles and use of space. There were several customers there waiting to pick up their rentals who were very unhappy with the lack of customer service. Will not be a returning customer to this location.

Kevin U. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jonathon C. 
Évaluation :
1

We were there at 9:00am on Saturday when the doors open. There were 4 customers infront of us. Took us almost 2 hours to pick up the 5x8 enclosed trailer. One of the customers ahead of us waited almost an hour while Smokey located the keys. In the end he did not locate the keys and drove away to pick up a spare truck from a different location. He was not prepared at all.

Mario F. 
Évaluation :
1

Literally the worst uhaul experience. Vehicle wasn't available. Offered something wayy bigger at the same price but wouldn't allow me to park there. Facility was run down.

Ashanty C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

scott G. 
Évaluation :
5

S.O.

Cassandra P. 
Évaluation :
5

Great service

ronald B. 
Évaluation :
5

Great staff & great service..

Kenneth P. 
Évaluation :
5

The young man that helped me was very nice and informative. He made sure the truck was clean and ready to go. He was very knowledgeable about his job.

Ginger D. 
Évaluation :
4

N.D.

Christian U. 
Évaluation :
1

Had a 8:45 appointment and they pushed it to 9:16 and had lied saying they don't have a dolly when we were informed it would be available because we payed for one and they last minute walked past with one when we asked if they had ours and gave us a hard time until finally giving it to us. Don't lie saying you carry boxes when we payed for it and found out you guys don't. Not to mention how poor the women was being telling us to shut our mouth/putting her hands in our face. Too much attitude.

Ashley E. 
Évaluation :
1

Location needs better lighting, The location appears as a junk yard not uhaul provider. The truck was returned with the same gas I rented, but the agent stated I was charged for gas. I have the photos of my return fuel.

LISH A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alex B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRETT H. 
Évaluation :
3

Staff was friendly

Janeen S. 
Évaluation :
1

The number posted on the door instructing people to call the Uhaul location for services did not work. Once someone rendered services to me, they processed my return significantly late and I was charged an extra day fee.

Jerry S. 
Évaluation :
3

I was not happy with the online booking part. I booked on line to pickup on Tennessee Street got a call that that location did not have the trailer that I needed. So I was sent to another location on W Orange Ave and was not told that y'all changed my pick up time. I arrived at that location at 9:30 which is the time I needed to pickup. This location was closed and did not open till 12:00. I called the number on the door. The lady was very rude. I was in aware that y'all changed my pick up time to 12:00 which I would not have approved because I needed to pick up at 9:30. I'm not happy.

Pandy B. 
Évaluation :
3

The parking lot is very small and hard to get the trucks into, needs more space. The office there was closed with a cord so we couldn't enter and the guy working was inside the building.

ANDRE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfredo R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cassandra F. 
Évaluation :
1

This location was awful. There was false advertising because it stated they did 24/7 pickup but they do not. I chose this location because I was coming from Texas (14 hours away) and needed to get this done as fast as possible. So I couldn't pick it up when I wanted, I was told I had to come at 9am. I showed up right at 9am and there were only 2 people working there and they were running around trying to help everyone. I didn't even get started until almost noon! I reserved 2 dollies and they didn't have ANY! This is ridiculous. This was the first time I used furniture pads, so I didn't know I was only "renting" them. I thought they were mine after I bought them. Again, this was NEVER explained to me. They were in such a rush to get me out of there, even though they spent only a few minutes with me. The old gentleman there was incredibly rude, and they should stop advertising things they have and do when they don't. They just want the money/customers but they're just making everyone angry. This was unacceptable. I'll never use U-haul again. The price wasn't even what I was quoted...it was more. This entire experience was just horrible.

Myra W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Diamond B. 
Évaluation :
3

I don't think I can blame the site as it sounds like they were having issues with the reservation system but it should not take 45-60 min to pick up a trailer.

John W. 
Évaluation :
5

Drew was awesome.

THOMAS W. 
Évaluation :
5

Very nice and helpful!

Charles D. 
Évaluation :
5

I appreciated that the employees were friendly and helpful.

Sandro M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kendall M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DAVID P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kathy Z. 
Évaluation :
5

Really efficient. I felt like he valued my time, even though he was busy.

Fred F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark L. 
Évaluation :
5

Great customer service!!! I had a pleasure turning my U-Haul in to this location.

LYNDON V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathan E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen F. 
Évaluation :
3

service person was good. tire condition was not good. 2 tires had to be replaced, badly worn. it took some time, but the uhaul response was good, guys showed up and fixed at our house.

mark M. 
Évaluation :
5

Some of the better service I've seen out of the U-Haul companies

Rodney A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry W. 
Évaluation :
1

There was nobody at the business during advertised business hours. Upon arrival there were multiple people trying to rent or return equipment with no one to help facilitate the process. I would not recommend this Uhaul location to anyone.

JORDAN N. 
Évaluation :
3

I didn't even have to go inside. The staff came out to me.

Kimberly D. 
Évaluation :
3

Staff was helpful but the area is not clean and there is no office to enter.

Dale P. 
Évaluation :
5

Nothing. Everything was perfect.

CHARLES H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sam M. 
Évaluation :
5

Could not get any better

Joseph B. 
Évaluation :
4

owner in parking lot checked me in immediately

G Frank L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kathryn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Non les évaluations ont été soumises pour cet établissement.

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