Customer Reviews for Smoky Lake Esso
(U-Haul Neighborhood Dealer)

24 évaluations

5504 44 Ave PO Box 732   Smoky Lake, AB T0A3C0

(825) 843-2008

Heures

  • Mon–Sun
    De 9 h am à 7 h pm

Services dans cet établissement :

Pour nous contacter

(825) 843-2008

5504 44 Ave PO Box 732
Smoky Lake, AB T0A3C0

Services dans cet établissement :

Heures

  • Mon–Sun
    De 9 h am à 7 h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Won't suggest Uhaul. Picke it up at 8:55 instead of 9:00 and we were told to have it returned to the drop off location at 8 , an hr earlier because we picked it up earlier

Colin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin S. 
Évaluation :
1

Had to wait to get trailer no staff 3rd rental for there service below par every time

Jim Roy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob M. 
Évaluation :
1

Having reserved a smaller truck but had to take a larger one which used a greater amount of gas $600 in gas alone Dropped the vehicle to the West Kelowna location a day early and after 5hours on the phone they refused to credit a day to me. Very disappointing service

Ronald J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron Z. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Trevor T. 
Évaluation :
5

No one checks the trailers. I had to buy an adapter from four pin to 7 pin!! Nothing on the site or from personal indicated this would be an issue! I was hooking up, but realized I needed a hitch that was lower…inches from the ground. Why was I not informed? The chains were broken! The clasps and u-bolts un-usable. I made it all work…but I wasted 2 hours doing so. Look: $50 rental and insurance is great. Customer service, not so much. Equipment maintenance: horrible. It was my experience, skill and fortitude that made this rental happen safely. (And money) Someone should hire me for regular maintenance repairs on these trailers.

Kyle C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

JOSEPH G. 
Évaluation :
3

Additional training for onsite staff would be helpful

Roger L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Fred S. 
Évaluation :
3

There was no windshield wiper fluid, zero , found out in slushy snowy conditions

Kevin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Naomi V. 
Évaluation :
5

Very pleased with my U Haul experience. The people I dealt with were helpful and nice to deal with. The rental service saved me a lot of money in towing charges and very convenient.

les M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Deana S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shaun B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad W. 
Évaluation :
5

The p/u was quick and easy. Top notch service at Smoky Lake. The drop of center (Banaue Red Deer) was a 10/10 as well. The representative was easy to speak with and very relatable. Both centers are exactly hiw I would want my employees to behave with customers. Excellent work by everybody!

Ryan G. 
Évaluation :
1

We recieved a truck that had 1/4 of a tank in it. It is impossible to fill it up and return it with the same amount of fuel. This should be full when picked up and returned if not the previous driver should be charged extra. It is a huge burden for the next customer not to mention its unfair as it adds to the rental cost.

Brian D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isabelle S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Isabelle S. 
Évaluation :
2

I did my entire checkin online, but could not find the dropbox for the keys. I entered and said I did my checkin and just needed the dropbox - the employees then proceeded to try to do the checkin again, but since they couldn't it took a very long time. They even called in to someone and still were unable to verify that my checkin had been completed. Very frustrating after a long day of moving. They were polite about it but it was an unnecessary end to the day.

Isabelle S. 
Évaluation :
3

Make the renting procedure easier. It took an hour to rent a trailer. More training on the website for staff would help

Barbara M. 
Non les évaluations ont été soumises pour cet établissement.

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