Le client n'a pas laissé de commentaire.Jamie M.
Customer Reviews for Smoky Mountain Mercantile
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
White Pine, TN 37890
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 9h30 am à 5h pm
- Sam : 9h am à 3h pm
- Dim : fermé
Heures d'ouverture spéciales
- 12/1/2021: Fermé
- 12/6/2021: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Truck was not at the fuel level it was supposed to be, the hood latch was undone, I was told to check the oil on a 26 foot truck. I had to load the trailer on by myself in the freezing cold rain because the owner couldn't do it. Truck was in a very poor condition and got about 2 miles to the gallon.Martin S.
Sunday evening and no one was there.Gregory S.
lower the costClifford B.
Smoky Mountain Mercantile's owner/operator is in my opinion, the best in the business. Her customer service is outstanding and her knowledge is incredible. I recommend this place to anyone needing a Uhaul for moving.Matthew M.
Le client n'a pas laissé de commentaire.Brent G.
Le client n'a pas laissé de commentaire.JEFFREY F.
Awesome customer service.Carole W.
The staff are experienced helpful and exceptional people.Ola S.
Le client n'a pas laissé de commentaire.Eugene Z.
Le client n'a pas laissé de commentaire.Esther Z.
U haul staff at this location are awesome! So friendly and helpful. I felt like I was just borrowing a trailer from my family. Trailer was in excellent condition and performed flawlessly. I would highly recommend this location to anyone.Lyndon S.
Le client n'a pas laissé de commentaire.Noah I.
Extremely friendly husband and wife team made the check-in process a breeze. They were very helpful and ensured that we had everything we needed for a successful move.Derek S.
Nice and helpful peopleJohn S.
Le client n'a pas laissé de commentaire.Deborah W.
Good peopleRoxie H.
Nothing..all was very goodEdward H.
Great experience. Kyle, was great very nice people.Gary J.
Very easy to work with and extremely helpful!Amos Z.
Great facility, wonderful people.Kris N.
Le client n'a pas laissé de commentaire.Ella J.
Loved the couple running the place. The gentleman older than me helped move and attach the dolly to my SUV.David R.
Le client n'a pas laissé de commentaire.Keith O.
Kyle is awesome!!! Real hospitality!!! It feels like you are at Mamas as a kid and no matter what happens she has it all taken care of. Great experience!!! I will travel an extra 20 miles or more to have this kind of service!!! Happy New Year and God bless you all!!!Christopher H.
The lady who works there was excellent help. The man who maintains the truck was super sweet and very good at giving us directions. Would definitely us them again..Patricia C.
Le client n'a pas laissé de commentaire.Audrey C.
Great people! Don't rent anywhere else!Gregory M.
Le client n'a pas laissé de commentaire.Garth A.
This is truly the best truck / trailer rental center I have ever used. Customer service was 2nd to none, they went above and beyond.Charles T.
Didn't realize until I dropped the trailer that it had a bald tire The gentlemen at the drop off place noticed it and said I was very lucky It should have never been rented with that tire My mistake was not inspecting the trailer better. I just took for granted that I would be rented a safe trailer.Vicki K.
Le client n'a pas laissé de commentaire.Daniel Z.
The 12 volt charging system didn't work. I was fortunate that I knew most of my driving route because my phone died going both ways.Catherine G.
All goodMatthew M.
Le client n'a pas laissé de commentaire.Daniel Z.
The owners are very friendly and helpful! Made me feel as if I was a friend.Chrystal G.
Le client n'a pas laissé de commentaire.Verdell W.
Le client n'a pas laissé de commentaire.Leonard Thomas I Y.
Truck had almost 90 000 miles. It did what I needed it to do, but I WOULD NOT want to drive that truck for more than a few local miles. My impression of the truck is that it is old and tired.William A.
Le client n'a pas laissé de commentaire.Wayne H.
Very friendly and helpful serviceRicky T.
Owners were very helpful.Charles K.
Lady was Great! Very Helpful & Friendly!Jeffery J.
Le client n'a pas laissé de commentaire.Mark G.
Le client n'a pas laissé de commentaire.Ronnie C.
Le client n'a pas laissé de commentaire.ben G.
Le client n'a pas laissé de commentaire.Morris B.
It was a great experience. Everything was in good working order. The Uhaul agent at this location was excellent. She made sure to explain things and make sure to answer all our questions. Excellent service.sherry H.
Very friendly, very accommodating, and just nice folks! A pleasure to rent from them !!Joseph S.
Le client n'a pas laissé de commentaire.Bryan M.
They provided up front leadership, maturity and expertise. I was very pleasedJames W.
Couldn't have been any better..friendly efficient and overall a great experience! Merci.Richard F.
Le client n'a pas laissé de commentaire.rodney A.
Le client n'a pas laissé de commentaire.Gerald M.
Location and people were great. I, however, do not like being charged per day for pads or per day for dolly. Would never use these items again, for this reason. Charge should be for total rental, not per day. 10 $/day for pads or 10 $/day for dolly is excessive.Adam D.
Le client n'a pas laissé de commentaire.Jeff F.
Owners were extremely helpful and professional. Very friendly and knowledgeable. I would rent from this location againbrian K.
Le client n'a pas laissé de commentaire.michael M.
Le client n'a pas laissé de commentaire.Larry T.
Le client n'a pas laissé de commentaire.JAMES S.
Le client n'a pas laissé de commentaire.Joseph M.
Le client n'a pas laissé de commentaire.kristin L.
CRUISE CONTROL NOT FUNCTIONAL.dennis R.
Le client n'a pas laissé de commentaire.shyanda B.
Very helpful, thorough in explaining the process, and courteous to my needs. Came through in a remote location in my time of need. Absolutely incredible customer service.Paul B.
Le client n'a pas laissé de commentaire.Jim S.
Le client n'a pas laissé de commentaire.Arlene K.
Very helpful and frendlyralph W.
Le client n'a pas laissé de commentaire.coy H.
No issuesRonnie C.
The people where great. Very nice and friendly made the moving experience a little less stressful.Harry O.
Great place to rent from for all your U-Haul needs. Very friendly and professional service.Fred T.
Kyle and art were super friendly and very professional. Great experiencewilliam P.
Great customer service very nice and willing to help. Deff. Rent from this place againaddiel C.
It would be nice if the trailers had more tie down hooks higher up on the walls.tom D.
I rent trailers at this location several times a month and I highly recommend Smoky Mountain Mercantile to everyone needing to rent a U-Haul. The owners are friendly and service is excellent.Fred T.
Site Manager very nice and helpfuldavid H.
Le client n'a pas laissé de commentaire.Gary B.
Le client n'a pas laissé de commentaire.Greg G.
Very satisfiedpam W.
Le client n'a pas laissé de commentaire.jessica W.
The truck desperately needs breaks. It sounds as if they were metal on metal. It was clean and the people at the rental location were very nice and helpful.acoya L.
Very nice people that rented it outtammy B.
The owners are the best people ever. Very quick getting us into the Uhaul and explained all costs with perfection.Leo S.
Le client n'a pas laissé de commentaire.Robert T.
Le client n'a pas laissé de commentaire.mike B.
Le client n'a pas laissé de commentaire.dwight L.
Le client n'a pas laissé de commentaire.robert B.
Kyle and her team are always willing to get things done and have uhual ready when needed Thankskevin P.
Le client n'a pas laissé de commentaire.Preston P.
Rented a tow dolly the ratchets where nearly unusable due to lack of preventive maintenance and sitting in wet weather. This could be a huge problem for anyone that is not mechanical and needs to be addressed.richard S.
2nd time I have rented from them. Very helpful and friendlylee L.
Le client n'a pas laissé de commentaire.Samantha A.
Le client n'a pas laissé de commentaire.MICHAEL M.
This is a great location and the owners go above and beyond to help.charles T.
The pickup location/staff and White Pine were great but it was my third location trying to get a UHaul that day and an hour away from my home. I made the appointment for the pick up site near my house 3 or 4 days in advance online for a 15ft truck. I was contacted the morning before my scheduled pick up to inform me that they would not have a 15ft truck available so I was getting a 26ft (way too big for my driveway). I called to tell them that this wouldn't work and was told I could drive an hour away to Morristown for a 15ft truck. I got another call later that day saying that it would actually be a 20ft truck and had to drive to a third location about 10 min further away to get a 15ft in White Pine. I thought that the advanced notice of online ordering would be adequate for UHaul to arrange my truck for me but it ended up being a series of last minute changes to get what I originally requested. Overall I was disappointed with this aspect of the renting process. The truck worked great (once I got it) and all of the staff members I encountered were friendly.Jackson H.
Nothing, most pleasant experience that I've ever had, went above and beyond. I'd recommend them to anybody.LLOYD H.
Le client n'a pas laissé de commentaire.david K.
nice people very helpful good selectiondwight L.