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Gary W
Customer Reviews for Snake River Windshield
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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When trucks are returned, a customer's final bill should be taken care of. Rather, then waiting until it is convenient for the personnel to do so.
Cama AExtremely expensive
Jo AAwesome with all the scheduling and rescheduling!!
Kelly DWas given the wrong size truck. Nobody was there during business hours.
Adam RU-Haul changed the location to pick up the equipment but did not change it in the system for us to see. Spent almost an hour on hold and getting cut off and back on hold again before someone finally figured out that we had to go to a different location to pick up the truck! The check-in process online took at least 20 minutes and then the padlock would not open and we spent another 10-15 minutes trying to get the key out of the lockbox! Only then to find out there was less than a quarter tank of gas in the truck and we had to spend more time to go fill the truck up! Miserable process for making a reservation and checking in online!
Sandra SThe guys were very friendly and took care of me quickly.
Monica CFriendly and efficient
Tobin FGreat customer service!
Barbara HJosh is professional and helpful with excellent customer service. I have rented from U-Haul more times than I can count! I have 1,3 acres outside of Parma and use their utility trailers often. I have rented from numerous locations in the last 5 years in this area from Nampa to Ontario. Only one location you should never use, The Re-load in Ontario! Not only extremely unprofessional the woman that takes care of renting there actually damaged the wiring on my vehicle! So if in Ontario the Snake River Windshield behind Taco Bell in a great choice!
Shannan MCan't think of anything as staff is professional, friendly and very helpful whether picking up or dropping off equipment.
kurt Dkeep up the good service
RUSSELL LWas a very straightforward experience. Got it, got out. Much appreciated.
Eddie RThe truck was dirty on the floor boards but clean in the bed of the truck was fine. Very nice guys so a little dirt on the floor was no problem. It was well maintained.
Tracey DThey were very friendly and helpful. Fast service.. Great people. I would definitely use this place again
Christy DBetter internet to complete the rental agreement. More inventory would be nice. Parking could be better
Roger CEverything WAS fine. But when I got the bill I have been overcharged by almost $100 . I called and left a message regarding this. They have not returned my call.
Jill DAmazing customer service!!
Joseph BI was flying in to Idaho to move my mother back to Pennsylvania. My brother, who lives local to the pick up location, reserved the truck about a month prior to pick up and reconfirmed the pick up date/time the week before. The owner confirmed and he also confirmed he would be there. When we arrived to pick up truck the place was closed so we called owner. There was some confusion of the reservation and truck. There was a truck 15ft on the lot and the owner said the cost would be $2 800 plus fees. My brother reminded him that he had quoted $1 700 and he said fees change due to demand etc. so it costs us more than $1 000 than quoted. Ugh! We had to take it since we had to load up and move that day. We processed the on-line paperwork, inspected the truck and got the key out of the box and left. The owner said he saved us $700 on the price.
Randy DLet them lock up the equipment so it won't be stolen
Sarah JThis is my new go to for u-haul rentals and windshield repairs the owner is great he works hard to make sure your needs are met his attitude is excellent and his yard is perfect for Pick up and drop off and his location is close the highway on and off ramp
andrew fGood location easy to find , excellent customer service . They actually have an old school video game cabinet with many games to play
Raul MI was in a bind. It was sunday and no one was open. So i tried a couple places and no answer. Josh answered his phone and was at his shop in 15 mins to get me this truck. Im blown away at the all out amazingness of this man. Thank you so much! You have no idea what this did for my life! Thank you again. I will be back if i need absolutely anything in the future!
timothy bFix potholes in parking lot
Elaine CFriendly and excellent customer service.
Rois CVery excellent customer service and very helpful and friendly!
Patty WYou need to have more available trucks in all sizes available. This was very difficult to find and I was limited to one truck in the whole town of Ontario oregon
Alicia RJason, the guy who rented it to me was very friendly and helpful and was very professional. He is just a really great guy and I would definitely do business with him again.
Charlotte CAs you know,,Make the deposit refund easier
RICHARD BFriendly staff and very helpful.
Eluterio MJosh Andrews was the best! He called around until he found us the truck size that we needed! I will and have recommended him! ! He also offered us his number to make any other accommodations we might have needed for moving.
shawn rThe drop-off manager was outstanding. He went out of his way to help us and deserves a customer service award. He was on his way home and came back to personally help us. Many thanks! We were far from home and he was a solid example of a good businessperson and good neighbor
Rodney NThe gas guide given was for 40gallon tank while ours was a 30g tank so we overfilled. A little frustrating. Lost about $15.
Cassandra PUhaul app would not allow pictures to be uploaded when a change from the default conditions.
Paul SKeep your web site information up to date. I was looking for an open top 5x9 trailer in 97914 area. None were available on line. When I went to pick up my trailer there were two at the next U-haul dealer and two more at a U-haul location enroute to the area where I was picking up the items going in the trailer. Would have been much easier with an open top and larger trailer.
Lyle BGreat service .
Jeff DBest service and inventory. All staff are polite, knowledgable, and efficient.
Sean JDo not have one price and then charge a higher price.
Elizabeth MThe smartphone process is cumbersome and didn't work at all. Much nicer to have a live person to deal with.
Lynne GI reserved the trailer the evening before I planned on picking it up. when I arrived no body was at the store. I called the cell # listed for immediate service but it went to voice mail, after leaving a voice mail I went to a different location while I was there Josh called so I went back to pick up the trailer he had, when I returned I noticed a sign posted that stated I would receive $50 off if my reservation was not on time, when I asked josh about it his reply was " you seriously want $50 off? You seriously want a free trailer" and he went on to explain why he did not have the store open at the posted time and also that he was not aware of my reservation, In the end he did give me my $50 off, If a business is going to advertise $50 off if its not ready they should be ready and willing to stand behind that or the sign should be taken down.
Mike GOur experience with U-Haul over the weekend was excellent the truck was clean gentleman at the U-Haul dealer was fair and very courteous and we appreciate it all of his help
susan wGreat service and very professional owner.
Kenneth RJosh was so thorough and knowledgable I can't imagine my experience being better. I had to transport a motorcycle and he suggested we use an enclosed trailer at no extra cost. this worked beautifully and allowed me to sleep soundly at night on our long trip home. Thank you Josh!!
Eric Enever had reciver , it was up to me to have hitch reciver , it was said i could go to home depo and purchace one . it was all said i maid deal on line and not with snake , i asked is he not a rep for uhaul . it,s so inportent to take pictures of safety chaines ,((((( But as i was loading car on to trailer the trailer poped off the Ball . Me going to SNAKE WAS a MISSTAKE by online I was requesting TRESUR Valley .
Fred CExcellent customer service and clean, ready to go truck. Could not have asked for more.
danette rNothing! the place is amazing!
Joshua AJosh was amazing! Very helpful friendly and knowledgeable.
THOMAS MNothing you guys are great
Brandie HThis location was very helpful, I have rented a uhaul at another Ontario location and they didn't leave the keys and were not able to be contacted. These guys were amazing. They went above and beyond and even went out and checked my car for me when I couldn't remember if I had left it locked.
Mary SJosh was friendly, helpful and very willing to go the extra mile for us.
MARY HSnake River did a good job but I was to pick my truck up at 9:00 from another place that wasn't open on Saturday even though I was told they were. I will not use UHaul again. Your computerized system does not work and your service is unreliable.
Jean LWas stuck stranded on freeway with blown vehicle. Only way to get my vehicle to a mechanic was to rent "the only available truck",.. a 26' box truck! Then to a different dealer for a tow trailer! What a pain,Ok,..I get it, Ontario Oregon probably not a fully stocked Uhaul but shoot ok. Long story short, completely broke single dad now being charged an extra 118! For gas being just a hair below what I had used in gas. Nice to know a business as large as Uhaul would hire a lawyer and send me to collections over,..let's say 10 bucks in gas.. maybe. I won't use Uhaul again. I'll use Budget, Penske, or anyone other than Uhaul again. Service manager was a good guy though. This is a corporate issue.
Ellis SThank you for the wonderful service
Regina S