Customer Reviews for Snowcap Idaho LLC
(U-Haul Neighborhood Dealer)

107 évaluations

149 N 3850 E   Rigby, ID 83442

(208) 745-6673

Heures

  • Mon–Fri
    De 8 h am à 5 h pm
  • Samedi
    De 10 h am à 2 h pm
  • Dimanche
    Fermé
Heures d'ouverture spéciales
  • 11/27/2022: Fermé
  • 12/24/2022 - 1/2/2023: Fermé

Services dans cet établissement :

Pour nous contacter

(208) 745-6673

149 N 3850 E
Rigby, ID 83442

Services dans cet établissement :

Heures

  • Mon–Fri
    De 8 h am à 5 h pm
  • Samedi
    De 10 h am à 2 h pm
  • Dimanche
    Fermé
Heures d'ouverture spéciales
  • 11/27/2022: Fermé
  • 12/24/2022 - 1/2/2023: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

The address for pickup was incorrect which caused 45 minute delay and trailer had not been sweep.

STEVEN M. 
Évaluation :
3

I was to turn in my rental trailer by 12:45 pm, which I tried to do but could not, due to the fact that the office was locked and no one was around. I called their phone # twice asking what should I do, but received no calls back so I just had to sit in my truck and wait for them to return. A note on the door with their return time on it would have been appreciated or a call back telling me what to do.

Carol S. 
Évaluation :
5

The staff was very helpful and we’re grateful for the opportunity to store our stuff there for over a year while we built our home.

Angie K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cory O.  |  Expérience générale 
Évaluation :
5

Check in was quick and easy. The gal that checked us in was great.

Gary K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jereme C. 
Évaluation :
5

Excellent service and advice. Well worth the experience

Patrick M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAN D. 
Évaluation :
5

Helpful and attentive

D D. 
Évaluation :
5

nicest and most professional UHaul center I have encountered. Lovely people as my mother might say. You don't find that every day and I appreciate it.

Ralph S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGER KEITH Y. 
Évaluation :
5

My only issue was with the lady from the call center who said “uhaul does enough for the military”and that is why they don't offer a discount. She said that after I asked if uhaul offered a discount to military members.

Tim G. 
Évaluation :
5

Really easy location to work with. Friendly, efficient. Equipment ready and in good condition. I have used them long haul and local.

Clay T. 
Évaluation :
5

Merci.

JAMES V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer H. 
Évaluation :
5

Great service. Jamie was very helpful and took care of us.

Dustin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Troy T. 
Évaluation :
5

A 20+ hour drive without cruise control is tantamount to cruel and unusual punishment. I suspect that at least an extra hour was added to my trip because I could not maintain a consistent speed. Constantly slowing down and speeding back up also took a mental toll on me as well.

Kevin B. 
Évaluation :
1

Stop letting these people treat others the way they did.

isamar M. 
Évaluation :
5

Do a thorough check of your equipment ESPECIALLY the tire pressure…one tire was 10lbs lower than the rest that were not at the proper lbs either…this can cause tires to become hit and blow out.

Deborah M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

I was very pleased. The trailer was ready and on time. It had been damaged by the previous customer but I was assured it was notes previously. If there was a method to confirm your not responsible for other's damage, it would make it nicer.

Shain B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patrick J. 
Évaluation :
5

Snowcap storage was perfect! They were very convenient when we wanted to bring the camper on a Sunday. The building was partially covered where the camper was protected from the weather. We will bring coming back next winter.

Kelsie D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claude K. 
Évaluation :
5

They were over the top very helpful I am so thankful

CARL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scott S. 
Évaluation :
5

This place was so clean and we felt beyond comfortable leaving our stuff here! The staff is super friendly and helpful!!

Katee G.  |  Expérience générale 
Évaluation :
5

Great place for storage, I will certainly be back in the future!

John P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Victor D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christie H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim V.  |  Expérience générale 
Évaluation :
5

I was cheated by Jamie, he can NOT count days of month, ( like Nov. 8 typed I was 38 days late, + Nov 14 he typed you are 44 days late) then extorted me for $50..00 with threat of aligning my SPACE 22 NOT A ROOM OR UNT 22 as my bills / rent reminders typed to me. :-( was FORCED OUT WITH THREATS to by off his property by 6:00pm or would call tow truck, + sheriff that I was trustpasing I had been renting that space 23 months. My trailer had low tires on north side, refused to help inflate them or let Lane do it with his trucks compreaser:-(

Conrad W.  |  Expérience générale 
Évaluation :
5

I had made a sudden move to Rigby from Colorado Springs and this place really helped me out! After the long drive I need a place to store my stuff and the were quick and super friendly! After that I made multiple stops to my storage unit at night and felt totally safe!

Angel G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrew J. 
Évaluation :
5

Excellent experience. Would not change a thing.

JEFF S.  |  Expérience générale 
Évaluation :
5

Great storage facility with easy access and friendly staff. Merci!

BRIAN C.  |  Expérience générale 
Évaluation :
5

Great people to work with!

PHILLIP R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark L. 
Évaluation :
5

Best and affordable in the area, highly recommended!

Lisa V.  |  Expérience générale 
Évaluation :
3

No clear signage when en route to drop off site. Even on Property, only reason I knew it was a Uhaul drop off from curbside is because of other Uhaul equipment in front of the lot. (One 26' dropped earlier that night, if that wasnt there I would not of known)

Bennington J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BOBBYSUE O. 
Évaluation :
5

Location is near a main road. Access is easy and well marked. Trailer was ready when I arrived and in good condition. The people were friendly and very helpful.

David S. 
Évaluation :
4

Snowcap Idaho LLC needs to change their location on google maps. It led us to a different location down the street and we waited for two hours because we had no idea we were at the wrong place.

Clayton C. 
Évaluation :
5

Had to drive over a hour out of my way. Set up the reservation at one location only to find out it was not available there or within 30 miles.

ROGER LEE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roxanne N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAY L. 
Évaluation :
5

The staff was amazing and always so helpful for us!!

McKenzie W.  |  Expérience générale 
Évaluation :
5

Great people to work with. Very clean. Last year when we picked up our unit we had mountains of bird poop on the top. This year it was just as clean as when we parked it. We'll be back!

Steve M.  |  Expérience générale 
Évaluation :
5

The uhaul rep at the drop off location had not been told about the broken ramp

Lauren H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CYNTHIA LEIGH E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ray M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Troy R. 
Évaluation :
5

Nothing to improve on, snowcap storage offered excellent customer service Very friendly and professional

Billy O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas C. 
Évaluation :
5

Wonderful, thank you. Best service I have ever had, hands down!

Shawn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wallace W. 
Évaluation :
1

All telephone numbers for UHAUL were busy with other customers ie National and 3 other UHAUL sites in Idaho Falls The site I picked for the pickup location was automatically change during the data input to some unkown location to me. An alternate pickup point over 50 miles away was not suitable. Finally a pickup only 20 miles awa y was provided. This should have been done in 20 min but took 2 hours to get a vehicle I dont want to do this again

Robert C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jay C. 
Évaluation :
4

The location was hard to find because the address doesn't not work with my GPS - the GPS leads you to a trailer park when the Uhaul location is actually about a half mile down the road.

Scott B. 
Évaluation :
1

The guy who put on my trailer didn't even lock it on right to the truck and when I put my car on the trailer it completely detached from the truck. I also reserved a 15foot truck a month ahead of time and when I showed up to the location the guy tried to upgrade me to the 26foot trailer and have me pay $400 more than what I was originally quoted. It took me 2 hours to get the price that I was originally quoted. And I was not given a discount for the extra cost of gas due to the worse gas mileage even though they kept saying I was getting such a good deal. I really hope that you guys can figure out a way for customer to find a secure way for us to reserve a head of time a truck that will actually be there. This location was particularly terrible. I am still confused why I was directed to go 20 miles away to this location for pick up because when I passed by the original location that was right next to my house that I reserved my truck at it had TWO 15 trucks there but for some reason uhal felt like is was best for me to drive an extra 20 minutes away to pick up a 26 foot truck that took an extra 2 hours to get the price to equal my original quote, which made me miss my scheduled check out, and to find out as I was driving my car into the trailer that it wasn't even hooked on right. I would really appreciate it if you guys could figure out how to make this from happening again!

kurt S. 
Évaluation :
4

The shop was closed so I had to use the drop box though I contacted the location ahead of time and they were very helpful and accommodating.

John M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Cortney F. 
Évaluation :
5

Very fast and helpful!

Darren S. 
Évaluation :
5

Excellent customer service, even when GPS put me 17 miles out of the way. One phone call to Snowcap and they guided me right to their location. Thanks

NATHAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara B. 
Évaluation :
5

All good, friendly and very helpful!

Brian S. 
Évaluation :
5

Been here several times and purchased more than one service. Courteous, friendly, yet very professional and adept. Highly recommend them and plan on using their services whenever needed, and spread the word.

Gary V. 
Évaluation :
5

Everything was perfect I couldn't think of anything that could be done to have made the experience any better.

john P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larry M. 
Évaluation :
5

Non

Patricia G. 
Évaluation :
5

No suggestions. Very impressed and pleased with the professionalism mingled with simple friendliness. Great crew with strong customer relation skills, and that I know well, as a pro in that very field with 30+ years experience. Not only will return but would be pleased to be a reference.

Gary V. 
Évaluation :
5

Personnel amical

Joshua S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy T. 
Évaluation :
5

Very courteous and amicable crew with obvious care for their customers

gary V. 
Évaluation :
5

Excellent Facility, Excelent customer service.

stan E.  |  Réservation 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lamont H. 
Évaluation :
5

great truck nice people

Lamont H. 
Évaluation :
4

Was good

kevin H. 
Évaluation :
4

The staff was great! The trailer held everything I needed. Return was so easy!! Thanks U-Haul!

Ceri L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carrie G. 
Évaluation :
4

Customer service called me. Wanted me to take the truck to a different address than I signed up for. That would have taken me aNother 2 hours. Plus more gas for the truck and my ride. Not a good plan for me but great for uhaul co.

Van G. 
Évaluation :
4

The door of our truck didn't seal off so the 15 hour drive was so loud on the driver side.

Courtney B. 
Évaluation :
5

The people here are very professional and make you feel welcome and they are great to work with and I highly recommend this storage company.

james c.  |  Réservation 
Évaluation :
5

Snowcap was a wonderful company to work with. Lane was very helpful and fully met our needs.

jody B. 
Évaluation :
5

My reservation was transferred to this location at the last minute, and the staff were exceptionally helpful and got me on my way quickly.

Rick B. 
Évaluation :
5

Newer business location, owner put a lot of effort into the appearance of the facility. Treated me like an old customer. Will rent from this facility next time.

Walter B. 
Évaluation :
2

Give them a truck from the location they requested instead of making them drive 10 miles out of their way then charging them extra miles.

Donald S. 
Évaluation :
5

Not sure. It was a little difficult to find the trailer I was looking for It must be in high demand.

josh S. 
Évaluation :
5

Perfect drop off. Only hitch was my difficulty with the GPS coordinates but that was not my fault, not Snowcap's.

Michael P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clinton W. 
Évaluation :
4

Make sure the gps address gives accurate directions to location. Took a while to find and was not able to reach office staff to locate office

Monet S. 
Évaluation :
4

Hard to find! Directions are needed. Google maps doesn't take you there.

Tony J. 
Évaluation :
5

Great experience, great people

jerad H. 
Évaluation :
5

For being new to the business they did pretty good at getting what I needed.

Billy C. 
Non les évaluations ont été soumises pour cet établissement.

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