Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
We were told they would meet us at 12:30 on day of pick up. At 12:40 we were still waiting. Called them and were told keys were in truck. Snow covered it window was cleaned off just enough to see out of. Not happy
We had to drop the truck off here at night and passed it three times! Part of that was definitely my fault :) I lightly suggest a bigger sign or a lite sign toward the entrance and exit :)
I understand the Covid challenges..No person was there to explain the contract and the specifics of what the expectation were
Sobieski Self Storage LLC was very pleasant to work with. Would rent from there again.
I was suppose to pick up my truck about 6 blocks from my apartment but had to drive 20 minutes to get my truck. The lady was very nice, she had no clue about me picking it up by her
Here lies the problem...the location itself is not the issue. I am curious to know why I rented a 26 foot truck to be picked up in the City of Green Bay, but had to drive to Sobieski, WI - almost 20 miles away, in a different county - to pick up the vehicle. Then upon getting there, we were given a 20 foot truck - not what we ordered. However, there were no other trucks at this location. I have already send a formal complaint to your company.
I was charged $50 for mileage when uhaul changed my pick up location to 25 miles away. A phone call, email,or text that my truck was not available here in my town would have been better. At least I would have had an option to change size or at least approve the change.
The location was not marked and hard to find, especially in the dark. We would have made it well before 5pm, had we not travelled beyond it. When we arrived at 5:02, the place was empty and dark. We managed to check out on line but the message we left on voicemail was never returned. Parking lot was glare ice. Not up to the UHaul standards we have come to expect -- not, by a long shot
I was first customer- could not complete transaction on her phone. I had to travel almost 40 miles further than the location I requested to rent from. Very inconvenient.
Representative knew nothing about the u haul system.I was overcharged due to unqualified and now I am battling to get compensated for their screw up .It was a complete disaster/joke .Then went where I was supposed to pick up truck which was 40 miles closer and they had a truck ,U hauls customer service is terrible .
