This was the second attempt at dropping off the Uhaul. The first location that the truck was supposed to be dropped off at is no longer receiving trucks, and they directed me to this location.
Keri Z.
Customer Reviews for Solo
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The truck was not at the location. I had to get on the phone and find out where it was and then travel to that location. U-Haul should have notified me of them location change prior to me arriving at the pick up spot they had previously given to me.
JOHN H.My pickup time was changed by an hour and was sent 30 minutes away from my original destination. Location was changed 3 times aswell.
Jamison O.Over charge and equipment not up to par
janeacia D.bad neighborhood and dangerous location to get in and out of. Felt threatened by loitering patrons
james T.no there to hook up trailer - only spoke to a guy on the phone from the package store. Trailer was in place with tire blocks - nearly impossible to move to get on my hitch. Back door was not properly closed - no one available to check and see if the tail lights/blinkers worked properly
Steve V.Truck rental was originally for " 2 DAYS, 155 miles (I think)", however when we returned the truck, we incurred an additional charge of $56,91 for "extra day, extra miles", which is total B.S. !! EXTREMELY UNHAPPY with U-Haul process. I will rent elsewhere next time, and tell everyone I know about this poor performance. I've used U-Haul many times before and this was the worst.
Lisa L.Didn't know anything at the location
Douglas E.They did not know how to check me in. They meant well. Willy Cannon saved my bacon but it. Should not have been this way.
Henry T.It rained the day we were driving and a lot of my stuff was wet when we opened the back. Things that got wet(55in TV, mattress, chest of drawers cardboard boxes etc.) I don't know what can be changed but something needs to be done
Michael J.