The truck was not at the location. I had to get on the phone and find out where it was and then travel to that location. U-Haul should have notified me of them location change prior to me arriving at the pick up spot they had previously given to me.JOHN H.
Customer Reviews for Solo
(U-Haul Neighborhood Dealer)
Pour nous contacter
Opelika, AL 36804
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam - dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.James B.
My pickup time was changed by an hour and was sent 30 minutes away from my original destination. Location was changed 3 times aswell.Jamison O.
Le client n'a pas laissé de commentaire.Talesia W.
Over charge and equipment not up to parjaneacia D.
bad neighborhood and dangerous location to get in and out of. Felt threatened by loitering patronsjames T.
no there to hook up trailer - only spoke to a guy on the phone from the package store. Trailer was in place with tire blocks - nearly impossible to move to get on my hitch. Back door was not properly closed - no one available to check and see if the tail lights/blinkers worked properlySteve V.
Le client n'a pas laissé de commentaire.William N.
Truck rental was originally for " 2 DAYS, 155 miles (I think)", however when we returned the truck, we incurred an additional charge of $56,91 for "extra day, extra miles", which is total B.S. !! EXTREMELY UNHAPPY with U-Haul process. I will rent elsewhere next time, and tell everyone I know about this poor performance. I've used U-Haul many times before and this was the worst.Lisa L.
Didn't know anything at the locationDouglas E.
They did not know how to check me in. They meant well. Willy Cannon saved my bacon but it. Should not have been this way.Henry T.
It rained the day we were driving and a lot of my stuff was wet when we opened the back. Things that got wet(55in TV, mattress, chest of drawers cardboard boxes etc.) I don't know what can be changed but something needs to be doneMichael J.