A lot going on here. Owner almost never present
CHRISTOPHER K.
Customer Reviews for Solomons RV & Boat Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Used the app
george F.The cab of the truck smells horrible! And something is wrong with the drivers door. It doesn't want to close correctly so you have to really slam the door shut. When I arrived to pick up the truck, it was pouring rain and the door was ajar.
DEBRA J.I reserved a 15 foot truck in Neptune Beach only to find out the day prior that it was not available. I was then redirected to another location with bigger truck (20 foot) but not told that location closed at 3:00 and we had a 4:00 reservation. Poor experience overall.
Diana H.Straightforward easy transaction.
John S.Great experience
Christopher W.Nothing.....Great customer service!
Jackie C.Nothing to improve, George is simply the best of the best.
Danny D.Best customer experience
April C.Highly recommend this business! George couldn't have been nicer to do business with. In the future, I'll only rent from Solomon's.
alison C.Did an online checkin and fix not interact with personnel at this location.
Mark H.Simmons RV & Boat Storage was not open when I returned the truck I rented so I did not get to see the inside of this location so the cleanliness of the location is not applicable. According to the young lady I spoke with from U-haul this location is not setup for “self checkout†so I had to call U-haul and was on hold for over 30 minutes while waiting in the hot, blazing sun. Not fun! After finally getting to a third person on the call I was able to checkout but did not receive a confirmation that everything went through until the next day. I would still recommend U-haul but the Beach Blvd Jacksonville location.
James P.It's the customer service George provides is what will always have me come here and only rent with him. Trucks are always in a sparkly clean condition. I appreciate that very much
Danny D.The right front brake was catching causing the truck to pull to the right when stopping .
Julie B.This location was perfect! Customer service could not have been any better. Would definitely recommend this location to everyone.
micheal L.Very nice gentlemen went out of his way to check the truck in even though it was after their posted closing time.
carol M.Excellent service. The truck was in great conditions. The trip was smooth and the drop off was very easy.
Gilberto C.George the Manager had a lot going on and was in a hurry to get me out of there.
James F.Wonderful staff, a great place to rent!!
Carl A.Pleased with pick-up service and equipment…,
Gail N.The after hrs check-in verification process was new to me, I had already put the key in dropbox before attempting the verification so truck was locked and I could not take requested pics, also late evening. Everything else was fine... all worked out, best short/fast move ever in very hot weather.
James P.After hours drop off.
Guy S.I did not receive the 2 dollys and furniture pads I rented, and since they were closed I could not get them. I called the main uhaul number and the only way I could get my rented equipment was to drive 15-20 minutes out of the way. Since I only had a uhaul for a limited amount of time I did not end up picking up the dollys or pads from the other location, which was a very big inconvenience moving my furniture.
Christopher B.The site was closed for the week that we brought the truck there. I did not get to interact with any of the employees. You should be warned if the drop off location is closed so that you can choose another one.
Lee A.Fantastic customer service! Definitely will be renting from this location moving forward, my best uhaul experience ever!
DALANY M.MANY THANKS! SEE YOU AGAIN WHEN A NEED COMES UP. I'LL MAKE MY EXPERIENCE KNOWN TO THE FILIPINO COMMUNITY AT SOUTHSIDE JAX.
Mauro G.This service was great! We experienced no issues and they truck was extremely well kept. Merci.
Meaghan L.only problem was with the truck. it had no A/C
Joel P.This is my 56th time renting from this location. George Soloman is truly the definition of excellent customer service. I will never rent from any other location ever.
Danny D.Excellent customer service ad friendly
Alexandra H.I forgot the gentlemans name who works inside but he has helped us twice now and he is awesome. We did the 24/7 truck share and it wasn't working and he helped us after hours to make sure we got our vehicle. He was a lifesaver!
Adam B.The staff at this location was very friendly and went above and beyond to work with me no matter what the situation.
Shandi R.Mobile Pick up was a nightmare -- could not log in and when I finally did the website ran very slowly and I had to keep restarting it. Wasted 25 minutes before just going in and letting a human check me in. Much faster this way! He took care of things right away.
Marcelle M.Great customer service! Convenient location to rent from.
Holly M.Great Job
scot B.Friendly customer service. Truck was ready to go.
Valerie O.George was incredible..great service...
John C.Great location for my rental needs. Excellent customer service!
Holly M.Their hours are really short (9-3), so had to do 24 hour drop off. Had a large truck with a trailer and had no idea where to leave it. The only sign says to leave the trucks in the small front parking lot.
Stephen G.The mobile pick up process was very easy! Merci.
Jonathan W.I didn't have the dolly or furniture pads that I was charged for. I had to send someone back to the location when they opened. The app was very difficult to use to pick up the vehicle.
Lyndsey L.Excellent professional and courteous service. George and Kayla were great to work with!
Josiah M.George was very nice, professional and helpful.
Alexander M.Pleasant experience and very accommodating staff.
Amy K.Great customer service!
Holly M.SO friendly!! Great people and WONDERFUL attitude. 10/10 would recommend and will use this location for future local moves, etc.
TIGER S.Gas tank was almost empty when we got it, other than that everything was great with it :)
Brazil W.Easy transaction as usual!
Holly M.Highly recommend these folks. Very professional and personable.. A plus for the U Haul brand.
LORI R.Service was excellent. No improvements needed.
Armand C.The mobile process was a hassle only because it was my first time navigating through it.
Keetah A.Very polite and helpful
SHANTE M.Parking lot a little snug for 15 foot trucks. Attendant may want to back out trucks for future customers?
Rick P.Great customer service and staff was extremely helpful! I would def come back to rent again! Je les recommande fortement.
HENRY O.Great customer services
MAG M.We made a reservation over a week ago and when we got there they didn't have the reservation ready and we had to go to another place to pick up the U-Haul, it is fine but it would have been nice to know sooner than when we got there. Merci.
Gary R.They didn't inspect the uhaul before renting it to me. This led to me driving a uhaul with a shredded inner tire. Huge liability and endangerment of my life on the road. I will never be using this location again after a recommendation from a friend who previously had great experiences. I will also be warning my friends of the dangers that this location poses so that they may avoid it during their future moves.
JOSEPH D.