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There is a gym that shares the parking lot and it is extremely crowded at certain times of the day. I was unaware that this was an authorized dealer and was charged $20 additional to have the auto carrier and my car loaded.
The truck cab really needed cleaning
Truck was kind of dirty, got the job done though
They were friendly, helpful, and concerned about my needs in travel and moving. I highly recommend this location.
It was great.
George did a great job! In and out in a timely manner. No issues and no delays!
This is the second time I used this place within a year and they are very accommodating.
This was the best experience all around. This owner was more than accommodating, he cared about my trip and helped me out with several things!! I highly recommend this location!
George the owner called me after I used the truck to see if everything went well. Because of that I decided to rent his truck again to drive my daughter to Atlanta for college. Moving in to apartment was only 275 dollars great price because I called around everybody else was charging a lot more. Go to Solomans.
I cannot tell you enough how pleased I was with this location. I was greeted with enthusiasm and the checkout was quick and efficient. I would recommend browsing around this location; they have wonderful treasures. VERY HAPPY!
Easy in and out. Friendly staff. Definitely not buying a truck when it is this easy to rent one when I need one.
Very pleasant people.
The owners seem like really great people. It was a pleasure renting from them and I would not hesitate to recommend this location over anyone else in the Jacksonville area.
Have someone at the counter during your posted open hours.
Worked with Solomon directly; appreciate his excellent customer service.
Nothing. They were great. George and his wife bent over backwards to help us. I wouldn't know how to provide better customer service.
Excellent customer service
My reservation was switched to another location without my knowledge by the company. Solomen's got a truck for me, quickly and were very friendly.
The trouble I had was not being able to complete my check in with the phone app, and the business being closed on the weekend. I had to call the movers and delay things. Finally got it all worked out though.
I reserved a furniture dolly, furniture pads and a utility dolly along with the truck. None of the items were in the truck. I ended up driving an extra 15 miles round trip to another location to get reserved items. The next location did not have a furniture dolly to rent so I just purchased one. (I was also charged for a furniture dolly). This put me two hours behind my day. This just wasn't a satisfying experience due to the time constraints I had which I planned around. I would like to at least get a refund on the furniture dolly that I did not rent. I purchased my own. This is the second time I have written this complaint and no one has contacted me.
I can't think of any improvements. My check in and check out were very quick and efficient. Friendly service.
The only issue we had with UHaul was in getting confirmation about our pickup and time. They wait until a few hours before to confirm; that is UHaul, NOT the location. The man at location was helpful in getting together straps and other items needed, even when we had to return for more straps. The moving guys were great too.
Open more hours
Vehicle inside should be clean. Found lot of dust inside the cabin and AC air quality is poor.
Customer Service was A+ I also appreciated how clean the truck was, especially during this crazy time. I could smell the lemon Lysol when I opened the door. Well Done Uhaul!!
Customer service is great!
Great customer service!! I would rent here all the time.
Friendly, accomodating and helpful guy who checked me out. Wish I remembered his name. He was very customer oriented.
Great customer service and easy to get to and return
Great customer service as always. Very friendly
Thank you!
Great place... great service... fast check-in... fast checkout! They also have a great inventory of trucks and trailers.
None
No improvement needed. Excellent customer service and an easy process.
It would have been nice to have the truck and trailer already hooked up when i got there since i checked in early online but other than that the manager there was very nice and helpful. I would definitely use this location again.
Received the truck dirty. Cab was full of dirt, leaves and trash on passenger side and cab smelled like cat urine.
You charged us for driving 101 miles when we only drove about 6-7 miles total so now I have to go up there today to dispute this $70 charge. Very disappointed
Because of the terrible service we received from two locations I would never use your services again
George gave us great customer service ! The uhaul truck was very clean and drove smooth. This location also did a great job providing us moving blankets, tape & a dolly!! They had more than enough supplies
The place looked like a thrift store and apparently doesn't have $75 cash to give my deposit back. The guy that does the U-Haul stuff wasn't even there. I had to talk on the phone with the guy
The passenger-side mirror was loose on the truck that drove. It wouldn't stay in place while I was driving so I was blind on the right side. Luckily, I was able to stay in the right lane for all my driving.
I got there a little early than my appointment and was told I had to go somewhere else because he had too many vehicles. After several frustrating minutes the gentleman finally said he would keep the truck and tow dolly
Nothing at this location
Truck was dirty and I was required to hunt for the supplies I ordered from other U-Haul locations. This was not identified at the time of rental and made my move extremely difficult
I would only recommend this location to people with superb driving skills. Since the trucks were parked close to each other (from the side and from the back too) it took me long time to maneuver the truck out of its parking spot. And please include in the initial email/text message, that there will be online drop-off steps to be taken which must be taken AT the location, BEFORE closing the truck, dropping off the keys and leaving the location. I unfortunately, figured the online drop-off steps out later, which made me go back to the location, and caused me difficulties with required picture upload.
Location of rental van is in a shared parking space with other stores in strip mall. Difficult to maneuver van out of tight parking stall.
Super friendly and super easy. If we ever need to rent a van again, will only go here!
N/A
Excellent service! I've been using this uhaul location for years.
We paid for a dolly and didn't receive one
N/A George is great to work with. He will help you anyway he can. Thanks, George Bobby Menendez
My issue with this rental was that I opted for the self check out of the van and had I to wait 30 mins after submitting my ID and self picture to be verified. I was left waiting outside of the uhaul van. I had to call customer service and speak to someone to assist me since I was getting no reply from the chat in the online checkin.
Make sure key is in the lockbox like it's supposed to be.
Except please make sure all truck has more gas and oil . Thank you.
Hire someone who doesn't have race issues . Cleaner vehicles and regular maintenance the vehicles
George at Solomon's was exceptional and very professional!
Everything was perfect. Look forward to using this location again.
Very helpful - wouldn't change a thing.
It was close to closing time on Sat. March 7th, My mother and I walked in and was greeted immediately with a friendly hello and asked how we were. I honestly was frustrated, piece of furniture I came to get was too big for van we had. So he took us out to one of his vans and helped us measure to make sure was gonna be big enough on inside of van. It was a perfect fit. If you need to rent a van, truck or larger box truck, please go to this location absolutely the friendliest uhaul I have ever been in. Thank you!!
