Could not adjust side mirrors on Truck.
JASON T.
Customer Reviews for Somerset Getty
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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It was mostly a good experience.
tonney E.I had the worst experience ever with your company and I will never move again with you guys because it it. Ask for my time to be extended 3 times due to a mistake a made at first but no one ever extended it and I ended up having to cut my move short.
Kelly t H.Woman at the counter was very pleasant and helpful. Always smiling.
LEONARD B.No improvements needed. The woman working this location was extremely pleasant and helpful.
PAUL E.I was in and out with a clean truck the service was professional I will definitely do business at this location again.
SONYA C.Awesome location. Super helpful crew, had additional parts - I bought a locking pin. There is a closer location to me, but I'm going to keep going to this one because the people are nicer and I like their shop as well.
MARK U.The clerk was very friendly helpful and courteous
AMRITH S.Customer service was great!!! The owner was so helpful and kind.
IVY S.They were great and friendly. Totally would recommend them to anyone!!
THOMAS W.First of all mobile check-in does not work. When I did mobile check in for 9:00 a.m. it said I had to wait till the location opened and do a hand transaction. The gentleman who runs the place showed up late and there were four of us standing outside waiting. Needless to say I was the second one in. 45 minutes later I was able to leave with my truck. When checking in over the counter he advised me that my reservation was not there. I showed him the reservation on my phone with the reservation number and he said there's nothing here for me. So he went ahead and started the process all over again. Then something happened with the computer and he had to call his boss. Then he had to do something about a refreshing system. Then I had to do the process over again. Then the reservation magically appeared. So now two reservations in the system. He then told me that it looked like I had rented two trucks so he had to try and clear one out. The truck I received was not clean inside at all there was a layer of dust all over the dashboard and dirt and debris all over the floors. Needless to say I got a much later start than I wanted to and the other people there waiting were not as happy either. Wasn't a very pleasant experience. The guy was helping me though was nice even though there was multiple issues he was generally nice and accommodating.
ALAN M.My 7:30am reservation was cancelled, so I had to wait for someone to arrive to pick up my truck. The app doesn't work at all, but the woman working in the store was AMAZING and super helpful. She made the rental worth it, despite the faulty app setting my entire day back two hours.
SAMUEL H.Both reps were friendly and courteous
JAMES L.S.O.
LATISH M.the most helpful, accommodating people to do business with. the location is a little out of my way, but the customer service is outstanding. AND, they were nice, really nice people. it's obvious they love what they do.
MARY C.He was great and helpful. Made sure I had everything and no over charges.
LAUREN H.Amazing customer service and extremely accommodating. Highly recommend for your moving needs.
EBONI R.I ordered blankets and they didn't have any. So that was a negative. The associate did remove the charge from my bill BEFORE I asked him to. So that was a plus.
Douglas B.Include all the accessories i ordered. Ordered a dolly and furniture pads and neither came with the truck. The key wasn't by the car either like the online directions said. Had to go into the office to get keys.
Anthony L.Very friendly and helpful lady at the counter.
RAJAN D.Nothing everything was good excelente Very professional and good people
PATRICIA V.Friendly and polite staff. Equipment was easy to hookup and trailer worked perfectly.
MILKO M.Representative was pleasant, cordial, knowledgeable and accommodating.
Hazel D.Everything is good.
FREDY M.Better mark and/or space out where U-Hauls can be parked when being returned.
Brian G.Great customer service !! Very friendly and warm welcoming helped turn my day into positive day after leave.
LAURA P.Very helpful
DAVID D.Awesome cost customer service.
KADIJATU S.I don't know what the young lady's name was, but she was great! Very friendly and helpful. Made the whole process easy, and even pulled the truck out and around for me so I could park my car in the spot. I highly recommend anyone to use this location if you live in or near the Somerset area!
Lee D.Personnel amical
WILLIAM W.Very professional and friendly staff. Equipment was clean, and ready to go. I highly recommend this location for your next truck or moving equipment rental.
Onalys M.My family, friends and I use this service frequently. For future, better explanation with regard to rental hours. I asked for 8 hours however the email stated 5. Called the office and was assured no worries. Returned the rental after 5+ hours and I was informed that I went over and responsible for an additional day. Owner took care of it. Thank you...
MICHELE V.Fantastic experience, will be back if I ever need another truck rental.
JOHN C.Great place to rent. I had to get a van to make an appointment and due to poor planning did not have much time. Was quick and easy to walk in and rent a van. Hassle free.
RICHARD H.It was my first time renting a big truck, I thought it was going to be really expensive but it was actually super affordable & the customer service was just great. The gentleman that works there helped me pick the perfect size truck & explained to me in detail everything about the truck, how to drive it, what to do & what not to do. He was simply amazing,& for that I'm thankful.
CHELSEA D.Very impressed both times I used them, will continue using them
MARCUS R.N/A. Overall I received excellent and professional service.
DONNA J.Place was a little small but the people were very nice and professional doing their jobs
THOMAS S.Blake did a fantastic job making the entire check-in/check-out process smooth and easy. And he was a great person to talk to!
KISHWAR H.Easy pickup, excellent customer service. 10/10. Definitely booking this location in the future.
JORDAN V.Good services!
Dennis E.Really smooth experience, the kind lady did everything for me with returning the uhaul. Would come again next time for sure!
Felix F.This location came to my rescue after the 1200 Somerset location had no dollies. I went in and told them the situation they got me 2 dollies and I was back in business. They were friendly and attentive. Wish I would have found them first.
KIMBERLY C.Nothing to improve, service is great!
ELVIS M.The gentleman who assisted me was awesome! A ton of help and knowledge.
Ryan G.Amazing service from location, thank you
Prasanna K.the gentleman that own this little place needs a big star for customer service. you would not notice from tge outside looking in, but his customer service was better than what you get in larger uhaul establishments. truck needs a little tuneup, but was clean & working:)
SHERONDA M.The gentleman who served us was friendly and polite. He explained the options, prices, and process clearly. It was a fairly quick rental process and the truck was exactly what we needed. Thanks again.
Eva F.Customer service was honest and they were very friendly
LORRAINE T.I don't remember his name but the man at the Somerset Getty was exceptionally helpful and courteous during our business. Will definitely go back.
Matthew F.Service is super slow Even though I checked in online, before arrival. They took about 30 minutes to give me the key
Mahmud A.N/A The customer service was great. They were so nice and accommodating. I will be referring them to others. I'm moving soon and definitely be going to that particular establishment to rent my UHaul
LORRAINE T.Online/Mobile pick up was fast and easy. The attendant made sure I had all of my equipment.
Michelle T.Amazing staff. I would recommend this location to anyone!!! Keep up an amazing job!!
Shanta B.Honestly by looking at the location it looks kinda sketchy.. it was the easiest and most professional uhaul i ever been to.. both workers were super polite and everything went smooth
Joseph H.Excellent service. Very helpful and courteous .
Vincent T.None! They made a truck available for me right away. Very friendly people.
Carol M.